directbikes Avaliações 

136
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

These guys are phenomenal. I contacted them to ask for advice on my partner getting finance for a 125cc. They advised me to use klarna instead. Very easy and good rates. Scooter was delivered next d... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently purchased a Milan moped from direct bikes. The price was very reasonable. Good quality. Ordering process was straightforward and delivery was incredibly fast. Arrived in perfect condition... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 125 python is excellent. Solid, good quality and fast. I am 98kgs and 182cm and is perfect for me. I literally take it everywhere now. Prices were very good online. The staff were supportive and he... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delighted with my scooter! Arrived on time. Delivered by a helpful driver. Instructions were clear and easy to get scooter started. Very good buy.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

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4,6

Todas as avaliações

(136)

62 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Terrible customer service

I ordered a scooter on 27th August 2025 and paid in full. The colour I wanted was not in stock and the website stated that the ETA was October 1st. Bit of a wait, but fine.
3 weeks later, I hadn't heard anything further (which is slightly disconcerting when you've given them quite a lot of money), so on 16th September 2025 I emailed to ask if there were any updates and when I would receive a delivery date. They replied that it had been dispatched and I should hear from the courier shortly to arrange delivery. Fantastic, earlier than expected, so I started making sure I would be able to take a day off to take delivery.
By the Friday I hadn't heard anything from the courier, so I contacted them directly to see if they had any more info. They had no record of my shipment. So I got back in touch with Direct Bikes (you can't call them by the way, they just cut you off and tell you to email). They then told me it hadn't been dispatched and actually the ETA was now 25th October! They hadn't bothered to actually check my order info and on top of that, despite the fact that the ETA had changed by nearly a month and they have over £2k of my money they also hadn't bothered to contact and update me. They weren't apologetic in the least and just had a really weird attitude, I initially tried to make a complaint and then decided I had better just cancel my order because was not impressed with the customer service I had received. I did eventually get my money back, but it took weeks and only materialised after I had filled a chargeback with my credit card.

Also worth noting that the insurance company "Scoot scoot", who they recommend to use is actually owned by Direct Bikes. As copied from the bottom of the website: "Scooterinsurance.co.uk is a trading name of Direct Bikes (UK) Limited." Total conflict of interest.

27 de agosto de 2025
Avaliação não solicitada
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Resposta da directbikes

Thank you for your review.

I can see you placed a pre-order. We understand how frustrating it is when delivery dates change, particularly when you've already paid for an order. On this occasion the estimated arrival date for your chosen model unfortuntely changed due to delays outside of our control.

We also apologise for the confusion regarding the dispatch update. We appreciate that receiving conflicting information understandably caused frustration, and we're reviewing our internal processes to help prevent this happening again.

Once you decided to cancel your order, we processed the refund, although we're sorry you felt the process took longer than expected.

Regarding insurance, we'd like to clarify that Scooterinsurance.co.uk is a trading name of Direct Bikes (UK) Ltd, and this information is openly disclosed on the website. Customers are under no obligation to use this service and are free to arrange insurance with any provider they choose.

We're disappointed we weren't able to provide the experience you expected and appreciate you taking the time to share your feedback.

Avaliado com 5 de um total de 5 estrelas

Top notch moped

Top notch moped. The people at direct bikes helped me choose a moped suitable for me. Been using for around 6 weeks now very pleased.

5 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery. Love my scooter. Nice quality. Makes my life so much easier for work. Would not be without it.

4 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My 125 python is excellent

My 125 python is excellent. Solid, good quality and fast. I am 98kgs and 182cm and is perfect for me. I literally take it everywhere now. Prices were very good online. The staff were supportive and helpful.

3 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These guys are phenomenal

These guys are phenomenal. I contacted them to ask for advice on my partner getting finance for a 125cc. They advised me to use klarna instead. Very easy and good rates. Scooter was delivered next day. So happy with it. Would definitely recommend them, they look after you well. Thank you direct bikes

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service all around

I recently purchased a Milan moped from direct bikes. The price was very reasonable. Good quality. Ordering process was straightforward and delivery was incredibly fast. Arrived in perfect condition and rides very well

The tram at direct bikes clearly care about their customers and the quality of their mopeds. I would absolutely recommend them to anyone looking for a reliable moped.

18 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impressive scooter

I am over 6ft. I have a venim scooter and are really impressed 👍 this scooter is so comfortable and steering does not hit my knees like on most scooters. It's very sturdy on the road, the acceleration is more than capable and it costs very little to run. I would recommend to anybody looking to buy a scooter.

13 de junho de 2026
Avaliação não solicitada

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