directbikes Avaliações 

136
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

These guys are phenomenal. I contacted them to ask for advice on my partner getting finance for a 125cc. They advised me to use klarna instead. Very easy and good rates. Scooter was delivered next d... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently purchased a Milan moped from direct bikes. The price was very reasonable. Good quality. Ordering process was straightforward and delivery was incredibly fast. Arrived in perfect condition... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 125 python is excellent. Solid, good quality and fast. I am 98kgs and 182cm and is perfect for me. I literally take it everywhere now. Prices were very good online. The staff were supportive and he... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delighted with my scooter! Arrived on time. Delivered by a helpful driver. Instructions were clear and easy to get scooter started. Very good buy.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(136)

62 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Really great service

Really great service. They made my first moped a breeze. All my questions were answered and they informed me on the progress of my moped up until I got it. Good moped at a very good price.

I wouldn't hesitate to recommend them to anyone!

10 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good service decent priced moped

Good service decent priced moped. Moped I bought was exactly as shown on their website and everything was in order, good price too. Had a few follow up calls from them after to make sure everything was OK which was very reassuring. Would definitely use them again.

28 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent moped

Excellent moped, swiftly delivered.

Bought for my wifes birthday and she loves it - my best present to her ever apparently!

22 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Effortless to deal with from beginning…

Effortless to deal with from beginning to end. Delivered on time within an hour time slot. The scooter was all set and arrived in good condition.

Good communication from the company and easy to get hold of. Build quality of scooter is excellent. Will be definitely be recommending them to friends.

18 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very nice moped

Very nice moped. Good selection of mopeds with helpful replies to my enquires. Very pleased with moped, service and support and importantly the ease of purchasing. Thanks and I'll be back :-)

5 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

worse online company ever

I ordered a bike from these a few weeks back then cancelled 5/6 days later within the 14 day cooling of period which they tried to say didnt apply as per my emails say from them and they kept £200 after much hassle i got it returned they made out they lost money due to my order being canceled yet when asked to provide proof about that they failed to produce any to me and said it was for delivery yet nothing was shipped, delivered to me as bike wasnt due for several weeks but you pay for delivery or any returns to them so how did they lose money i did a check with companys house and this company has been struck off before hmm these bikes are shipped from china as clearly states on there website so always best to make sure they comply with our standards and having looked around on alibaba you can purchase simaler bikes for £400/500 i would never recomend this company to anyone EVER i can only advise please keep your money and look elsewhere there are far better deals out there worse company ive ever dealt with i shop online for everything i gave them 1 star as there is no option for NO STARS guys please go take at look at companys house records and have a read there is 4 companys with simlier names always best to check who run them etc and make your own minds up
Update
i cancelled the order to you and have provided trustpilot with all my emails and bank statements of mine to confirm i purchased a bike and paid the xtra 70 pounds the next day for delivery as i had not clicked the del box as never noticted it as per my email to you clearly states i still have that also and my bank statement confirms this yet you say i didnt according to your responce and that you cancelled the order hmm my email to you shows it was me also i sent reg mail stating i was cancelling to you DID you forget this i have it all here if you did bad memory i guess you have indeed i also sent evidence about all 4 simaler companies on companies house records to trustpilot everyone go check please pay attention to the directors of each one isnt that correct seems you been a director on all 4 including the one stuck off and a active proposal to strike off another one currently ongoing and a new one recently set up guess what your the director of that one as well hmm why is that eah are you going to say the goverment records are wrong ? this is all public info anyone can access it i also sent all that to trustpilot i still have all this to confirm if you wish to dispute it and if everyone goes and checks companies house records and check who the directors was seems your on all of them and yes you can buy simaler bikes on alibaba for 400/500 pounds again guys go have a look are you telling me that that website is also telling lies ? also you wanted me to remove my review and you will give me the 200 back ( email provided to trustpilot ) your own website states where you import your bikes from i also have that kept as i have no intention of letting this matter go and dealing with tradeing standards about your company your the worse company ive ever dealt with and can you EXPLAIN how 4 simaler companies slight difference in name all with the same mailing address and youve been director on all 4 of them all i can advise to anyone wising to purchase a bike from these is save your money and buy else where FACT
can you answer these questions as a service provider to me or any future customers
1) provide evidence of where you purchase your bikes from
2) can you provide proof you cancelled my purchase yourselfs and it was not me that did it
3) can you provide evidence your bikes are checked by fully quailfied british mechnics before you pass them on to customers
4) can you provide proof you never asked me to remove my review in exchange to get my 200 pound back
5) can you provide proof that you have not been a director on all four companies with simalar names on companies house records
can you answer and provide proof to trustpilot about your reply to me and the allegation you imply i will email trustpilot later after i finish work and ask them to contact you to provide evidence to you responce to me since you have made this claim in it i will also look to see if i have a legal case against you for defermation
if you cannot back up your claim i have provided full evidence to confirm my review hence trustpilot checked and verified what i wrote it just seems you try to hide/flag any bad reviews you dont like =)

26 de agosto de 2022
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Resposta da directbikes

Thank you for your review Colin. You have attempted to purchase a scooter from us selecting the incorrect delivery charge of £100 for England when you live in Scotland. The delivery price for Scotland is clearly stated on our website is £150. Your order was subsequently cancelled and I can see you have been refunded in full on 06/09/22. No £200 of funds have been retained. All our scooters are covered by 14 days cooling off period and I have checked our records you have not been advised otherwise. Our scooters are not shipped to you from China. Our company has not been struck off before at companies house. You cannot purchase similar bikes to ours on Alibaba for £400/500. All our scooters comply with all safety standards. You would not know the quality of our scooters as we have not supplied you with a scooter and make no sense as you are attempting to buy a scooter from us. We understand you are disappointed that we were unable to supply you with a scooter at the incorrect delivery charge rate that you have selected, but the Trustpilot platform is for genuine customers reviews of ours.

Avaliado com 5 de um total de 5 estrelas

Very happy biker

Buying a moped was very easy and straightforward. All the staff were extremely helpful and explained everything clearly. All my questions were answered very quickly by email. Made sure I understood the difference between mopeds. Extremely fast delivery next day. A good moped at a good price. Definitely recommend.

8 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent moped

Excellent moped. Can't thank them enough. Very helpful. Good quality and arrived on time. Highly recommended. Thanks guys.

16 de abril de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I left a negative review previously

I left a negative review previously, received an email from direct bikes telling me that if I don’t remove it they will be contacting the dvla to cancel my registration.

The bike was ok, but after 200 miles bits of the plastic are starting to come loose.

the customer service is shocking and the threats you receive if you leave a negative review!! I wonder if this has anything to do with the large gaps in the dates of reviews? I wonder if they have used the same scare tactics on there?

17 de março de 2022
Avaliado com 5 de um total de 5 estrelas

Would highly recommend them

Would highly recommend them. We bought a moped for my sons Christmas present. Got some honest advice from their knowledgable staff and moped turned up next day as promised, looks amazing.

29 de novembro de 2021
Avaliação não solicitada

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