The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Ver mais
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Veja o que dizem as avaliações
Domi customer service is one of the worst I’ve ever seen. No phone number to call customer service and only reply to emails once a day. I’ve started the refund process with them over 2 weeks ago and s... Ver mais
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Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... Ver mais
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We ordered the 12x8 three door sunroom. Order arrived much quicker than the estimated window (a week sooner), which was both a blessing and a curse. It arrived via freight on a large, heavy pallet. We... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Domi Outdoor Living
Escrito pela empresa
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Escrito pela empresa
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Informações de contato
Estados Unidos
- service@domioutdoorliving.com
- domioutdoorliving.com
Summer Kickoff sale- Up to $1300 off
4,2
Muito Bom
207 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
EXCELLENT COMPANY
GREAT COMPANY. I ORDERED MANY DIFFERENT PIECES OF FURNITURE, PERGOLA, LOUNGE CHAIRS, TABLE SET. THE TABLE CAME IN THE WRONG COLOR AND CUSTOMER SERVICE WAS EXCELLENT IN SENDING OUT THE PROPER ONE TO MATCH THE CHAIRS.
13 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your wonderful feedback! We’re so glad to hear that you’re pleased with your furniture selection and that our customer service team could quickly resolve the table color issue for you. Making things right is always our priority, and we truly appreciate your understanding and support. Enjoy your new outdoor space!
The structure we purchased is pretty…
The structure we purchased is pretty much what we expected. We are very happy with it all.
14 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your kind words! We're so glad to hear that the structure met your expectations and that you're happy with your purchase. Your satisfaction means a lot to us.
If you ever need anything, we're here to help.
Our gazebo satisfied a need for our…
Our gazebo satisfied a need for our back yard deck
13 de junho de 2026
Resposta da Domi Outdoor Living
At Domi, we’re glad to hear that our gazebo truly met your outdoor living needs. Enhancing your backyard deck experience is exactly what we strive for—comfort, style, and functionality, all in one.
Great gazebo
I purchased the 12x12 gazebo. The gazebo is well made and all of the pieces fit as they should. The instructions could use a revision to include better descriptions when assembling the upper roof section, but otherwise they were easy to follow. Customer service was very responsive to replace a part that came damaged, through no fault of their own. I would highly recommend domi gazebos and would purchase through them again.
14 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your thoughtful review! We're so glad to hear that you're pleased with the quality and fit of your 12x12 gazebo, and that our customer service team could quickly assist with the replacement part. We truly appreciate your feedback on the upper roof section instructions—we're always looking to improve, and we'll take that into consideration for future revisions. It means a lot to us that you'd recommend DOMI Gazebos and choose us again. Enjoy your new outdoor space!
Customer service was outstanding
Customer service was outstanding. I called and left a message and customer service returned my call. Quality of the gazebo is excellent. Instructions were clear.
14 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your wonderful feedback!
We're thrilled to hear that our customer service team could assist you promptly and that you're impressed with the gazebo's quality. Clear instructions are something we prioritize to make assembly as smooth as possible.
Your satisfaction means the world to us—enjoy your new gazebo, and please don't hesitate to reach out if you ever need anything!
Beautiful and sturdy
Arrived timely. Box is huge, beautiful and sturdy. Took 6 hours for 1 person to put together but once together, it is better than expected!
13 de junho de 2026
Resposta da Domi Outdoor Living
Thank you so much for your thoughtful feedback! We’re delighted to hear that the packaging made a great first impression and that the final result exceeded your expectations.
We truly appreciate your patience and effort during assembly—6 hours is no small feat, and we’re glad it paid off! Your satisfaction means the world to us.
If you ever need any assistance or have suggestions, we’re always here to help. Enjoy your new piece!
Excellent product
Excellent product and when I needed help customer service was extremely helpful. The product was well packaged and arrived on time. I would buy from this company again.
10 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your wonderful feedback! We're thrilled to hear that you’re pleased with both our product and the support from our customer service team. It’s also great to know that the packaging and delivery met your expectations.
Your trust means a lot to us, and we look forward to serving you again in the future.
Size was miss stated,it was much…
Size was miss stated,it was much smaller than the description so it's too small for what I needed. I would like a refund or make it right by sending me a bigger size. By you're measurements that would be 10 x 12 which should be 9 x11 which would work.
12 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback. As previously explained in our email, our product sizes are named after the roof dimensions. For the 8*10 size you purchased, the roof measures 8*10, while the base is smaller at 7*9, as clearly stated on our product page.
We strongly recommend reviewing product dimensions carefully before placing an order. Regarding your request for the correct size, we have already sent detailed information via email. Pls check that message, and we look forward to your response.
Sturdy gazebo
Sturdy gazebo, husband was impressed by the built and how it all came together. I will say we are in our 70s and under this heat dome it took 3 days to put together, next time we would hire this done. Our friend already installed one 3 years ago so it went very easy for us with his assistance. Very good product but older folks might consider help assembly product.
10 de junho de 2026
Resposta da Domi Outdoor Living
Thank you so much for your thoughtful feedback—and a huge congratulations to you and your husband on completing the assembly, especially under such challenging heat! We're truly impressed by your determination and teamwork. It means a lot to hear that your husband was pleased with the final build and that your friend’s prior experience made the process smoother.
You're absolutely right—assembly can be physically demanding, and we sincerely appreciate your honest suggestion. For future customers in similar situations, we'll strongly consider adding clearer recommendations about seeking assembly assistance, especially for seniors or during extreme weather.
We're delighted that you're happy with the product quality, and we hope your gazebo brings you many years of shade, comfort, and enjoyment. Please don't hesitate to reach out if you ever need support—we're here to help.
Damaged in shipping but replacement…
Damaged in shipping but replacement parts sent immediately upon my reporting it. Can't beat the customer service.
11 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for taking the time to share your experience—and for your kind words about our customer service team.
While we never like to hear that an item arrived damaged, we’re truly grateful that you gave us the opportunity to resolve it quickly. Our goal is always to make things right as seamlessly as possible, and we’re delighted that our replacement parts reached you without delay.
Your understanding and patience mean a great deal to us. We stand behind the quality of our products, but just as importantly, we stand behind our commitment to you—our customer. Feedback like yours reminds us why we do what we do.
If there’s anything else we can assist with, now or in the future, please don’t hesitate to reach out. We’re here for you.
Directions were not too good
11 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback. We sincerely apologize that the directions provided did not meet your expectations—or ours.
We take navigation clarity very seriously. Your comments have been escalated to our product/operations team.
In the meantime, we would be happy to assist you directly. You may contact us via email service@domioutdoorliving.com with any additional details about the step that was unclear, and we will guide you through it personally.
We appreciate your patience and are committed to making this right:)!
I love it
I love it! It's beautiful and excellent quality.
Note: the instructions indicated the should be 4 item #9 but it wasn't included in the hardware sheets.
10 de junho de 2026
Resposta da Domi Outdoor Living
Thank you so much for your kind words! We are absolutely delighted to hear that you love the design and quality of the product—it means the world to our team.
Regarding your note about the missing 4 x Item #9 hardware pieces: we sincerely apologize for this oversight. This is not the experience we aim to deliver, you may contactus via email address service@domioutdoorliving.com and we can arrange the replacement parts for you:)
Resposta da Domi Outdoor Living
Glad to hear that! Pls feel free to reach us if you need further help:)!
Great purchase
We purchased a 10x14 gazebo last summer, delivery was fast, instructions were thorough and easy to follow. We also bought the cover for the winter which allows us to store the furniture in it during the winter. It held up great in our Northern Ontario winter. We would definitely purchase another product from this company. As it turned out our dog hid one piece of it( which we found out months later) a replacement piece was sent immediately. Great customer service.
26 de junho de 2025
Avaliação não solicitada
Resposta da Domi Outdoor Living
Thank you for taking the time to share such a fantastic experience. A Northern Ontario winter is no joke, so hearing that our gazebo and winter cover held up great and kept your furniture safe fills our team with immense pride!
We also got a big smile out of your dog's little hiding game. Whenever life (or a clever pet) happens, we are always here to make sure you get the support and replacement pieces you need immediately. Thank you for recommending us, and happy lounging under your gazebo this summer!
Domi has the worst customer service I…
Domi has the worst customer service I have experienced. I would strongly advise others to think twice before buying from this brand.
We spent more than $4,000 on a Polycarbonate Wall, Order # CA3869 for Mounted Sunroom solarium, and it arrived with a missing part. Despite multiple attempts to get help, their customer service has failed to resolve the issue. It has now been four weeks, and we are still waiting for a solution.
I regret purchasing from such an unreliable company. A product at this price point should come with better support and accountability.
21 de junho de 2026
Avaliação não solicitada
Resposta da Domi Outdoor Living
Thank you for bringing this to our attention, and please accept our most sincere apologies for the immense frustration and inconvenience this situation has caused you. Spending over $4,000 on our Polycarbonate Wall Mounted Sunroom and not being able to complete it due to a missing part is completely unacceptable, and we entirely understand why you are disappointed.
We want to be completely transparent with you: your missing component required specialized expedited production. Due to standard factory lead times and scheduling, the manufacturing process has taken longer than we anticipated, and as of today, it has not yet shipped. We deeply regret that this uncertainty has disrupted your plans with your contractor.
Please rest assured that we are not letting this rest. We have also actively responded to every one of your messages in our previous correspondence. We are actively tracking the production status daily and have flagged this as our highest priority. As soon as the part leaves our facility, we will immediately send you the tracking information via email.
Thank you for your patience, and we are truly sorry for letting you down.
Great service employee!!!
We had 7 boxes coming to us. We started putting it together and found 1 box had 3 dents. I could not get our pictures to show on the website. We beleave the box had been dropped by a fork lift. I called several times, but finally got someone who understood our problem and in 2 days replacements arrived. Thank You Penny. We are so greatfull to you.
18 de maio de 2026
Resposta da Domi Outdoor Living
Thank you so much for sharing your story! While we are incredibly sorry for the frustration caused by the forklift damage during transit and the website upload issue, we are so glad that our team could turn things around for you.
We will absolutely pass your wonderful words along to Penny! She is a valued member of our team, and she will be thrilled to know her quick action got your replacements delivered in just 2 days. Thank you for your patience, your kindness, and for choosing Domi Outdoor Living. We hope you thoroughly enjoy putting your product together and loving your new outdoor space!
My chairs came quickly and are sturdy &…
My chairs came quickly and are sturdy & comfortable!
18 de maio de 2026
Resposta da Domi Outdoor Living
We're thrilled you love them! Fast shipping and lasting comfort are what we strive for. Thank you for choosing us!
Great quality product and very…
Great quality product and very reasonably priced. Looks beautiful in our back yard.
18 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience! We’re delighted that you’re happy with the price, quality, and appearance of your purchase. Your support means a lot to our team—wishing you many wonderful days ahead relaxing in your backyard!
Quality good
Quality good. Missing some screws and the bolts to fasten to the deck. Plastic clips wouldn’t stay on. Definitely needs at least 2 people. 3 would be perfect!
9 de junho de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback! We’re happy you like the product quality, but we’re very sorry to hear about the missing hardware and loose plastic clips.Please email our support team at service@domioutdoorliving.com with your order number so we can ship out the missing screws and bolts to secure your deck structure immediately. Thank you also for the great assembly tip for future customers!
Very Very disappointed with the quality
I bought this to replace our old gazebo, I just got around to putting it together this week. This was over 2x the price of our old one so I expected it to be better quality. Unfortunately, it is not! While it is sturdy there are a lot of plastic parts (around the feet, corners of the roof & parts of the roof) these were metal on my old one and I’m not confident that these will hold up )they came with stress marks already in them. Then there were a lot of cosmetically damaged parts, the underside of the roof has deep scratches, most roof panels had dents in them, the corner plastic parts have stress marks in them, parts of the frame had dents in.Putting it together wasn’t so difficult and the instructions were pretty easy to follow, the only issue is only about 50% of the holes to secure the roof line up perfectly, the rest took a little finagling to get in place. At this point I’m left disappointed with the quality and wish I bought the same as our previous one especially with the cost difference for sub-par quality and I only made the change to have gutters, now I think would have been better just adding pvc gutters to my old one!
11 de abril de 2026
Resposta da Domi Outdoor Living
Thank you for taking the time to provide such detailed feedback. We are sincerely sorry to hear that your experience did not meet your expectations, especially since you chose our gazebo as an upgrade to your previous one.
We are deeply disheartened to hear about the scratches, dents, and stress marks on your parts. It sounds like your package went through a very rough and careless journey during transit, and we completely share your frustration regarding how the logistics handling affected your brand-new item. This is absolutely not the standard we want our customers to receive.
We want to make this right for you immediately. Our customer care team is fully prepared to provide you with comprehensive after-sales support, whether that means rushing out brand-new replacement parts for the damaged pieces or discussing alternative solutions that would make you happy with your investment.
Please contact us directly at service@domioutdoorliving.com with your order details and a few photos of the damaged parts. We will prioritize your case and ensure it is resolved to your satisfaction.
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