The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Ver mais
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Veja o que dizem as avaliações
Domi customer service is one of the worst I’ve ever seen. No phone number to call customer service and only reply to emails once a day. I’ve started the refund process with them over 2 weeks ago and s... Ver mais
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Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... Ver mais
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We ordered the 12x8 three door sunroom. Order arrived much quicker than the estimated window (a week sooner), which was both a blessing and a curse. It arrived via freight on a large, heavy pallet. We... Ver mais
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Detalhes da empresa
Sobre Domi Outdoor Living
Escrito pela empresa
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Escrito pela empresa
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Informações de contato
Estados Unidos
- service@domioutdoorliving.com
- domioutdoorliving.com
Summer Kickoff sale- Up to $1300 off
4,2
Muito Bom
207 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love our Domi Gazebo
I love our Domi Gazebo. It is well structured and beautiful. We wish now we would have gotten a bigger one.
vickie
15 de maio de 2026
Resposta da Domi Outdoor Living
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you love your Domi Gazebo and that you're enjoying its structure and design.
It is actually the biggest compliment to us when a customer wishes they had gone a size larger. If you ever want to explore options for expanding your setup in the future, or if you need any matching accessories (like netting, curtains, or privacy walls) to make your current space feel even more cozy, please don't hesitate to reach out.
Thank you again for choosing Domi! Enjoy your beautiful outdoor sanctuary!
Delay in customer service email only…
Delay in customer service email only and then 24 hour plus response. Any problems will delay instalation. Response was helpful, will work with you but only through email.
15 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for taking the time to share your feedback. We are glad to hear that our team was helpful and dedicated to working with you, but we sincerely apologize for the delays in our email response times.
We completely understand that timely communication is crucial, especially when you are planning an installation. We are currently experiencing a high volume of inquiries, but we are actively working to improve our response speed so we can better support our customers.
Please rest assured that we remain fully committed to assisting you with your project. If you have any ongoing questions or urgent installation needs, please reply directly to our last email, and we will prioritize your request.
Thank you for your patience and for helping us improve:)
Resposta da Domi Outdoor Living
Thank you for sharing your feedback. We are glad to hear that your order arrived mostly intact, but we strive for perfection and want every package to arrive with absolutely zero damage. If that "little damage" affected any parts or the assembly of your product, please don't hesitate to reach out to our customer support team at service@domioutdoorliving.com. We would be more than happy to send you replacements or assist you in any way we can. Thank you for choosing us!
Buyer
Great instructions
Easy to install. Sturdy.
Arrived over three days in timely shipping manner , no delays
Will purchase another when another sale is on
14 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for taking the time to leave us this great review! We’re delighted that your order arrived promptly and that you are happy with the sturdy quality and easy assembly. We truly appreciate your support and your decision to purchase from us again in the future. Keep an eye out for our upcoming sales, and please let us know if you need anything else!
Great Product
On time. All parts delivered and without any damage. Assembly was as advertised. Great Product.
13 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for the wonderful review! We're delighted that you’re happy with the product, the on-time delivery, and the easy assembly. Your support means the world to us!
Resposta da Domi Outdoor Living
It truly warms our hearts to hear that! We pour a lot of care into ensuring the quality and aesthetics of our products live up to your expectations. Pls enjoy your beautiful new item, and we hope to welcome you back again soon!
Resin Roof Rain Gutter Gazebo
I ordered the 10x12 Resin Hardtop Gazebo (with the rain gutters) based on our small deck space & couldn’t be happier with the finished product! It gives nice coverage from all day sun & also light-consistent rain. We are actually using the deck built 3 years ago. This company shipped the day after I ordered & I received all 5 boxes together within 4 days. They also communicated well through email. We had an experienced contractor put it together in 4 hours & he commented on how well organized all pieces and parts were, said it was the first Resin roof material he had seen & he really liked this product. Thanks so much to Domi Outdoor Living, we can finally enjoy our outdoor space!
12 de maio de 2026
Resposta da Domi Outdoor Living
Hi! Thank you for the incredible feedback! We couldn't be happier to know that your new 10x12 Gazebo has transformed your deck into a usable, shady retreat. It’s music to our ears that the 5 boxes arrived swiftly together and that the assembly went so smoothly for your contractor. Hearing that a professional appreciated our organized parts and resin roof material is a huge compliment to our team. Thank you for recommending Domi Outdoor Living—enjoy your newly upgraded outdoor space!
It shipped quickly and for free
It shipped quickly and for free! Very large pallet.
I don’t usually do reviews but I’m happy to do one this time. Every thing went together perfectly. Surprisingly! No construction issues, all the parts fit perfectly! Again surprisingly! I’m a little cynical about these “build it yourself “ things.
Some things to mention: I didn’t put the screens on. Don’t need or want them. The numbering system on the screw packet didn’t exactly match the directions. No biggie. The online directions seemed to be for an earlier iteration. Again no biggie. The hard copy directions were accurate. 0ne design criticism: I wish there was a cover for the upright tie down bolts. That would be nice.
I’d definitely recommend this pergola. Great price and quality.
13 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience and for recommending our pergola! We are delighted that the free, fast shipping worked out well and that the assembly exceeded your expectations with a perfect fit. We also appreciate your valuable feedback concerning the manual updates and the design suggestion for the bolt covers. Your insights are incredibly helpful as we continuously look for ways to enhance our products and service. Thank you for your support!
Some product delivered damage and…
Some product delivered damage and scratched package delivered to the wrong address packages were an eighth of an inch deep and dirt and dust. FedEx is the worst delivery service you guys could possibly use
16 de maio de 2026
Resposta da Domi Outdoor Living
We sincerely apologize for the frustrating delivery experience and the damaged condition of your order. You should never have to deal with a misdelivered or dirty package. We deeply value your feedback regarding our shipping carrier, and we are already looking into this matter with FedEx. We want to resolve this for you as quickly as possible. Please contact our customer care team at service@domioutdoorliving.com with your order number so we can arrange a replacement for the damaged parts immediately. Your satisfaction is our priority, and we hope to have the chance to restore your confidence in us.
Great online store
The website is great, purchasing the Gazebo was painless, it was delivered on time without any damage.
13 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for taking the time to leave us this wonderful feedback. We work hard to ensure our online shopping experience and delivery process are as smooth as possible, so hearing that it was a painless journey for you is incredibly rewarding. Thanks for choosing us, and happy lounging under your new gazebo!
Chairs are very low to the ground
The chairs are nicely constructed and easy to assemble however they are very low to the ground and a lot smaller than expected.
16 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for your honest feedback. We're glad to hear that you found the chairs nicely constructed and easy to assemble. At the same time, we're sorry to hear that the size and height didn't meet your expectations.
The dimensions of chairs should be indicated on our webist page already, you may check that first on your next pourchase. That should be helpful for customers to determine before making a purchase:)
Resposta da Domi Outdoor Living
Thank you! We're so glad you love the products and the speedy delivery. Enjoy your gazebo!
Sorry the review is a little long but…
Sorry the review is a little long but think it’s worth the read. We purchased the 12 x 14 galvanized steel hardtop gazebo after doing some research on this company and having a family member who had one for several years now. We received the boxes on time and they were not damaged. You definitely need at least two people to put the whole thing together to make it go faster. My husband was doing well putting the base together by himself however needed a second person for the roof. We were lucky we had a neighbor who was able to start helping with the roof. They were able to install the top(small part) but Unfortunately we were missing the screws for the rest of the roof so we had to stop the project. this company does not have a phone number easily listed for customer service only a email on their website. I found a number through ChatGPT so I called and left a message but also emailed to be sure to get a response. Don’t waste your time with the phone number because they have to contact the warehouse anyway. The warehouse is outside the US so there was a day and a half delay with a response. Make sure if you need anything you make sure you include your order number and exactly what you need otherwise there will more of a delay. We received the screws a few days later. The second issue is the manual does NOT give clear instructions to make sure you don’t have issues towards the end. They should tell you to measure and remeasure throughout the panel install process. DONT TIGHTEN ANY of THE SCREWS until ALL the panels are installed. This will save you ALOT OF TIME AND AGGRAVATION. We we having a major issue with panel #3 lining up so panel 2 and 1 didn’t go in on both sides. We looked up some videos but they did not help at all. The company DOES NOT HAVE THEIR OWN INSTALLATION VIDEO. So we reached out again asking for help. Again a delay due to the warehouse/customer service dept out of the US. I made the mistake of not including my order number even though I contacted them through the thread from the previous email about the screws. So I got back an email “what is your order number and what is the problem?” Also send pictures of your issue. Not sure what that helped with since there was a whole in the roof but I sent the pictures anyway. The response was loosen the screws but did not specify which ones. We got better results with ChatGPT with troubleshooting. Had to find a friend who was able to come and help finish it. This project took from start to finish for us almost 3 weeks due to weather not cooperating , product issues and poor install instructions. If you want to save time and aggravation, I would definitely suggest finding a company that could install it professionally. On a positive note. We are finally enjoying it and it held up during a crazy wind and downpour storm passing through the very day we finished it. So bottom line make sure you are prepared for some bumps along the way if you plan on doing it yourself and are Ok with building things.
12 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your detailed experience, and we truly appreciate your honesty and patience throughout this process. We’re glad to hear that you’re now enjoying the gazebo and that it held up well during the storm.
That said, we sincerely apologize for the frustrations you encountered—especially with the missing screws, unclear instructions, and delays in customer service. Please know that we take your feedback seriously. We are actively working to improve our assembly manuals, explore creating an official installation video, and streamline our parts request process to avoid delays like this in the future.
We also hear your suggestion about professional installation options, and will consider that as we grow.
Thank you again for giving us a chance, and for sticking with it. If there’s anything else we can assist you with, pls feel free to reach out:)
The directions need help and the…
The directions need help and the hardware ABSOLUTELY SUCKS!!!!! It took way to many hours and it was beyond frustrating to line up all the metal to fit screws into that are way to small for adult fingers. I ended up finishing the product with metal self tapping screws that are at least magnetized so they don't keep falling off the screwdriver. I need this box to be rodent proof. While I am certain the raccoons can't get in I have gaps at the bottom where I am either going to have to fasten more screws (which I will have to make more holes where they don't currently exist) or I will have to use some sort of caulking to keep mice out. Given the chance to do over I would shop for something else.
15 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for your detailed and honest feedback. We’re truly sorry to hear about your frustrating experience with the assembly process and the hardware quality.
We hear your concerns:
The small screws and difficult alignment clearly caused unnecessary strain.
The need to find alternative fasteners and worry about rodent-proof gaps should not be part of your experience.
This is not the level of quality or design we aim for. Your comments about magnetized screws, better hole alignment, and bottom gaps are being shared with our product team immediately.
Our service team has sent you an email regarding these matters, we'd like to arrange replacement parts or a partial refund to make this right, you may check the email so that we can proceed:)
We also want to document the specific gaps you encountered to improve future designs.
Thank you again for pushing us to be better. We clearly let you down here, and we appreciate you giving us a chance to learn from this.
The gazebo was delivered quickly and…
The gazebo was delivered quickly and arrived in great condition. We hired three people to assemble it, and the process went smoothly. The materials are high quality, sturdy, and well-made. Once completed, the gazebo looked fantastic and has been a great addition to our outdoor space. We're very happy with our purchase!
15 de maio de 2026
Resposta da Domi Outdoor Living
Ty for your kind feedback! We're glad to hear that your gazebo arrived quickly and in perfect condition.
It’s great that the assembly went smoothly, and that you’re impressed with the quality and sturdiness of the materials. Knowing that the gazebo now adds value to your outdoor space and that you're happy with your purchase truly makes our day. Thank you for choosing us!
Hot tub gazebo
My wife and I had the weekend all planned out to assemble our new gazebo as it was scheduled and confirmed for delivery on a Friday but unfortunately, one of the 4 boxes was not delivered until the following Monday. I understand you have no control of a 3rd party delivery service, maybe there are ways to correct this on your end.
There were also some parts not labeled or identified which slowed our process down as well. To some people that are not savvy on assembling things this could of been a big game changer.
On a good note, we successfully got our gazebo assembled and are happy so far. Looking forward to seeing how it and the curtains and assembly hold up over the Illinois winter as we placed it over our hot tub.
11 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience in such detail, and we’re genuinely glad to hear you were able to successfully assemble the gazebo and are enjoying it so far—especially over your hot tub. That sounds like a great setup.
That said, we sincerely apologize for the delayed delivery of the final box and the frustration caused by unlabeled parts. While we rely on third-party carriers for shipping, we understand that the breakdown in communication and timing impacted your weekend plans. We’re actively reviewing how we can better coordinate with delivery partners to prevent this in the future.
We also appreciate your feedback on the part labeling. Clear assembly instructions are a priority for us, and we will work with our production team to improve part identification for customers who may be less experienced with assembly projects.
Thank you again for your patience and for giving us the opportunity to improve. If you ever need replacement parts or have questions about winter durability around your hot tub, pls don’t hesitate to reach out to our support team. We’re here to help.
I’m very happy with my Domi pergola
I’m very happy with my Domi pergola. The quality exceeded my expectations, and the finished product looks fantastic in my backyard. The instructions were clear, all the parts fit properly, and assembly was straightforward with basic tools. Once installed, it feels sturdy and well-built. If you're looking for a pergola that offers great value, good quality, and an easy assembly process, I would definitely recommend Domi.
17 de maio de 2026
Resposta da Domi Outdoor Living
Thank you so much for your kind words! We’re thrilled to hear that your Domi pergola exceeded your expectations and that you’re happy with the quality, assembly process, and final look in your backyard.
Your recommendation means the world to us. Enjoy your beautiful new outdoor space!
Product came damaged but since it was…
Product came damaged but since it was still useable we kept it since returning it would have been more of a headache. Also pretty frustrating to put together due to how it is constructed.
Edit- Domi reached out and provided a partial refund for the trouble and the customer service was great.
10 de maio de 2026
Resposta da Domi Outdoor Living
We’re really sorry to hear that your product arrived damaged and was frustrating to assemble. While we’re glad it’s still usable, this is not the experience we want for our customers. Please accept our sincere apologies.
If you’re open to it, we’d like to offer a partial refund or store credit to make things right:)
We love the gazebo cover
We love the gazebo cover. We purchased one last year and had a rough windy winter. We are replacing the first one because it frayed apart. We were able to leave all our deck furniture and grill underneath for winter storage instead of dragging it to the shed and filling the shed so we gas nobroom all winter.
18 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for sharing your experience and for your continued trust in our brand. We’re so glad to hear that our gazebo cover made your winter storage so much easier — keeping your deck furniture and grill right where you need them.
We’re sorry the first cover didn’t hold up through the rough winds, and we truly appreciate you giving us another try.
Pls feel free to let us know if there’s anything we can do to support you with your new cover. Stay cozy and prepared for whatever weather comes next:)
Lounge chairs are comfy with a little…
Lounge chairs are comfy with a little assembly required!
11 de maio de 2026
Resposta da Domi Outdoor Living
Thank you for your feedback! We're so glad you find our lounge chairs comfy. And yes, a little assembly required, but most of the parts are preassembled already— we’re here if you need any help putting yours together!
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