My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
great games and very helpfull staff
2 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Carig,
Thank you! We're so glad you're enjoying the games and found our team helpful — that’s exactly what we aim for!
Regards,
The Dotty Bingo Team
Live suport and chat on rosy bingo.com
Live suport chat on rosybingo.com site
Very helpful and very kind explain pass with pass how to contribute yourself with the site and you're personal account her name is TERESA VERY VERY KIND AND HELPFUL PERSON
THANK YOU FOR SUPPORT
2 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Serea,
Thank you so much for your lovely feedback! We're delighted to hear Teresa was able to guide you so kindly and clearly. She's truly a gem, and we’ll be sure to pass on your kind words. We're always here if you need anything else!
Regards,
The Dotty Bingo Team
Quite new to the site
Quite new to the site. Wade was very helpful.
28 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Dawn,
Thank you for taking the time to leave a review! We're glad to hear Wade was helpful — we’ll be sure to pass that on to him. If there’s anything we can do to improve your experience and earn a few more stars, please don’t hesitate to let us know. We’re here to help and always looking to improve!
Best regards,
Dotty Bingo
Scam
Absolute idiots scam company working in Co op with trust pilot they flag up reviews they don't like or have 1 start and bit ch about it to trust pilot scam company stay away
28 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Sad,
Sorry to hear you feel this way. We never remove reviews based on rating—any flagged reviews are handled by Trustpilot based on their guidelines.
We’d love to understand your experience better and help if we can. We have requested your account details through TrustPilot.
Best regards,
Dotty Bingo
Got rid of the only good game and…
Got rid of the only good game and barely any wins not worth playing anymore
22 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there,
Thanks so much for taking the time to leave a review. We're really sorry to hear that your favourite game is no longer available and that you haven’t been enjoying the experience lately.
We’d love to know which game you’re referring to — your feedback helps us understand what our players love and what we might be able to bring back in the future. Please feel free to reach out to our support team or reply here with more details.
We’re always working to improve and offer the best possible experience, and your input really matters to us.
Looking forward to hearing from you!
Best wishes,
Dotty Bingo
Good bonuses and good pay outs
Good bosses and good pay outs
7 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Marie,
Good bosses and good payouts? Sounds like we’re doing something right 😎 Thanks for the shoutout!
Regards,
The Dotty Bingo Team
I had a very lovely lady named Theresa…
I had a very lovely lady named Theresa she was very helpful,excellent
20 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Nigel,
Theresa will be over the moon to hear this! 🌟 We’re lucky to have her—and even luckier to have customers like you.
Regards,
The Dotty Bingo Team
I needed to contact customer services
I needed to contact customer services, had excellent customer service from a lady called Teresa.
20 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Jaet,
We’re so glad Teresa could help—she’s a star in our customer service galaxy! 🌟 Thanks for the kind words!
Regards,
The Dotty Bingo Team
Very useful haven't been.on the app…
Very useful haven't been.on the app long but enjoying
it so far
16 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Melanie,
Thanks for the lovely feedback! We’re so glad you’re enjoying the app so far — here’s to lots more fun ahead!
Regards,
The Dotty Bingo Team
Brilliant site ,made the mistake of…
Brilliant site ,made the mistake of withdrawing money to an old card and after a quick chat on the messenger it was all sorted , unlike other sites that kick up a fuss 👍🏻👍🏻
16 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Micheele,
Thank you for the great feedback! We're so glad we could resolve the issue quickly for you — no fuss, just great service. We appreciate you choosing us, and we’re always here to help! 👍🏻
Regards,
The Dotty Bingo Team
The five stars go to Amanda who helped…
The five stars go to Amanda who helped me tonight
She was so understanding and dealt with the situation with compassion, enabling me to be able to play out my bonuses
I thank you Amanda
Regards
Jan
11 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Janet,
Thank you so much. We’re thrilled to hear Amanda was able to help with such care and compassion — we’ll be sure to pass along your kind words. She's a star in our eyes too!
Regards,
The Dotty Bingo Team
freindly staff and polite
staff are really helpful o and quickn chat
9 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Brian,
Thanks a bunch! We like to keep things quick, helpful, and just a chat away — glad you noticed! 😊
Regards,
The Dotty Bingo Team
Stressfully gaming and terrible customer service
The website is hard to use. It glitches freezes and plays games on its own. The pop ups don't always work and the customer service is shocking. Definitely would not recommend
9 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Carla, we're really sorry to hear you’ve had such a frustrating experience. That’s definitely not what we want for our players. We really appreciate the feedback and will pass it on to the relevant teams to help us improve both the website and our support service.
Take your money the when u win won’t…
Take your money the when u win won’t pay out
Avoid now getting gambling commission involved as been 10 days and keep gettin fobbed off saying manager will contact me still nothing
Theft and shame on you dotty
29 de abril de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Melanie, we're really sorry to hear about your experience. Please rest assured that we’re actively looking into this and will get back to you as soon as possible. Your patience means a lot to us, and we’re committed to resolving this for you.
Have stolen thousands of pounds from me…
Have stolen thousands of pounds from me and my girlfriend because we played the same bingo games and they claim that we have broken their terms doing so.
Absolutely criminal that they think they can steal our money for simply playing together.
2 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi QB, we're really sorry to hear how upset you are. We understand this situation is frustrating. Our team follows strict terms and conditions, but we’d be happy to review your case again if you reach out to our support team. Your feedback is important to us, and we want to make sure you feel heard.
Regards,
Dotty Bingo
Great customer service
Had an issue claiming new cutomer offer, was sorted by Rachel, via live chat within minutes
1 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Stephen,
Thank you for your feedback! We’re pleased to hear Rachel was able to resolve your issue quickly and efficiently. We appreciate you taking the time to share your experience
Regards,
The Dotty Bingo Team
My questions were dealt with…withdrawal
My questions were dealt with immediately. Happy withvthe way my enquiry was dealt with
1 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Joanna,
Quick, clear, and handled with care — just how it should be! Thanks for the great feedback, we’re glad you’re happy with the support
Regards,
The Dotty Bingo Team
Teresa was very helpful with me this…
Teresa was very helpful with me this morning,kind patience And quick.well done Teresa have lovely day
30 de abril de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Julie,
Thank you for your kind words — we’re glad Teresa could assist so promptly and patiently. We’ll make sure she sees your lovely message!
Regards,
The Dotty Bingo Team
Teresa was a big help to me and sorted…
Teresa was a big help to me and sorted my questions in no time the site is very good and very safe if you can give all your I'd you won't have any problems
28 de abril de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Donna,
Teresa will be thrilled to hear this! We're all about quick help and safe steps — thanks for trusting us!
Regards,
The Dotty Bingo Team
I did not go on this site for a couple…
I did not go on this site for a couple of weeks,now when I log in it comes up with error page. Unable to log in
23 de abril de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Linda, sorry to hear you're having trouble logging in! It sounds frustrating, and we’d love to help. Please reach out to our support team so we can look into it and get you back online as quickly as possible. Thanks for letting us know!
Best regards,
Dotty Bingo
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