My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
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Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Teresa was very helpful
Teresa was very helpful, and resolved the issue quickly.
kind and friendly, Teresa made me feel valued Thank you much appreciated.
7 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Wendy,
Thank you for your kind words! We’re so pleased Teresa made you feel valued and got things sorted quickly — we’ll be sure to pass on your appreciation.
Regards,
The Dotty Bingo Team
Wouldn't even rate 1 star
Wouldn't even rate 1 star. I have deposited a large amount. I have also won a large amount back i have not received any of my withdrawals due to them saying they can not verify my income this has been 2 weeks now. I have sent 4 months of bank statements and wage slips i have even highlighted what they are asking to see. My account is currently suspended/closed the only response I am getting is it takes time. I feel it is due to it been a large withdrawal all together of over £4000. I really can't understand how a site can be ok with you depositing but find a problem when it comes to withdrawing. My account is id verified with photo ID and proof of address. It's a slow site that keep making excuse after excuse
Update_ Awaiting withdrawal it is now with the finance team hopefully my issues have been resolved and my funds will be in my account soon
4 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there, thank you for your review. We’re sorry to hear about your experience—this isn’t the impression we want to leave. Large withdrawals can sometimes trigger additional checks due to regulations, but we understand how frustrating delays can be, especially when you've already sent the requested documents. Please know we’re committed to resolving every case fairly, so if you’re still waiting, our support team is ready to assist further.
Thanks for the update! We're glad to hear your withdrawal is with the finance team and things are moving forward. Fingers crossed everything gets sorted quickly—feel free to reach out if you need any further help!
Regards,
Dotty Bingo
Really good experience
Been using for a good while now . Allways paid . Yes there is a longer wait than others but you do get it.
1 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Scott,
Thank you for your continued trust and patience — we truly appreciate your loyalty and understanding. We're always working to improve the wait time!
Regards,
The Dotty Bingo Team
Savanna was very helpful .
Savanna was very helpful and polite when dealing with my question
3 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Julie,
Thank you for your kind feedback. We're delighted to hear that Savanna was helpful and polite — we'll be sure to pass along your praise.
Regards,
The Dotty Bingo Team
Thank you Teresa for your kind…
Thank you Teresa for your kind gesture,much appreciated,have a great weekend
3 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Alison,
Teresa’s kindness = our superpower! Thanks so much, and have an amazing weekend!
Regards,
The Dotty Bingo Team
Dotty Bingo
First review was a good one which ive now deleted.
After sending in all required ID required it was n9t good enough and they now refuse to payout my winnings. I've not ever known any company that requires you to NOT blank out what's on your bank statement. They want to see deposits and everything else. Even though they have coppies of my passport, bank card with a selfie photo holding one of your IDs
It still was not enough. STAY CLEAR DONT BOTHER
3 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Deborah, we're really sorry to hear this and understand your frustration. We take verification seriously to meet regulatory requirements, but we know it can feel frustrating at times. If you’re willing, please contact our support team again—we’d be happy to take another look and see how we can help resolve this.
Regards,
The Dotty Bingo Team
Trouble to start with but sorted fast
I had been having trouble with my withdrawal, everyone I spoke to kept saying tomorrow! I spoke with an employee called Ralcuca who looked into it form me and within half an hour the money was transferred, thank you Ralcuca!
1 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi There,
Thank you for your feedback. We're sorry to hear about the initial delays, but we're pleased that Ralcuca was able to resolve the issue promptly. Your patience is greatly appreciated, and we’ll be sure to pass on your kind words to them.
Regards,
The Dotty Bingo Team
Resposta da Dotty Bingo
Hi Madara,
Thank you! It was a pleasure speaking with you too — we’re so glad you had a positive experience with Savannah!
Regards,
The Dotty Bingo Team
Wade is a great guy
Wade is a great guy. Sorted my bonus for me. Very kind with lovely manners.
27 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Catherine,
Thank you for the lovely feedback! We're so pleased to hear Wade took great care of you — kindness and good manners go a long way, and we're lucky to have him on the team.
Regards,
The Dotty Bingo Team
Great customer service with teresa today
Great customer service with teresa today
24 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Tracey,
Thank you for your kind words! We're thrilled to hear that Teresa provided you with great service today — we’ll be sure to pass on your appreciation.
Regards,
The Dotty Bingo Team
Everything was handled professionally…
Everything was handled professionally and quickly
18 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Camila,
Thank you for your kind words. We're pleased to hear everything was handled professionally and promptly — that’s exactly what we aim for!
The
Withdrawal Timescale.....
I am fairly new to this site and on Monday I was lucky enough to have a win, so I requested a withdrawal. It is now Wednesday and the withdrawal is still showing as 'pending'. My account/identity l has been verified, but I just keep being told that the request has been sent to payments to be processed.
Seriously, in this day and age, it shouldn't take over 24 hours for someone to click pay?! The messages from support are very quick, however I do think some of these are bots which is extremely frustrating.
18 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Samantha, thanks for taking the time to leave a review, and congratulations on your win! 🎉
We’re sorry for the delay with your withdrawal — we completely understand how frustrating it can be to wait, especially when everything seems ready on your side. While most withdrawals are processed quickly, there can sometimes be a short delay depending on internal checks or payment provider processing times.
Please rest assured that our Payments team is working to get everything sorted as soon as possible. Also, while we do use automation to speed things up, our support agents are always available if you need a more detailed update.
Thanks for your patience — we hope your funds reach you very soon! 💸
Have had a good few go's on this casino…
Have had a good few go's on this casino now and have won absolutely bugger all every time, 75 free spins-not even close to 1 bonus or even a good spin, literally won just over £2, 50 free spins- again £0 and I could go on and on, top up account to get some spins when offers are on because I know I won't win a thing otherwise and turns out still don't win anything or even land a bonus or even close! I know they say uts just luck etc etc but what are the odds of literally only ever winning pence every time and never hitting any bonus, ot a chance in hell of hitting ant bonus requirements when you can't even land one good spin, time to move on I think
13 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Kaz, thanks for taking the time to share your experience. We're really sorry to hear you haven’t had any luck — we know that can be super frustrating. Our games are based on random outcomes and sometimes the luck just doesn’t fall the right way, even with free spins or bonuses. We completely understand your feelings and appreciate you giving us a go. Wishing you all the best, whatever you decide!
Talked to Paul he was really helpful…
Talked to Paul he was really helpful Thankyou
11 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi There,
Thank you for your feedback! We're glad Paul was able to assist you—your appreciation means a lot!
Regards,
The Dotty Bingo Team
Resposta da Dotty Bingo
Hi Ionut,
Great and amazing? You just made our day twice as nice. Thank you very much!
Regards,
The Dotty Bingo Team
Took all my MONEY
My gosh where to start, that website or family of foew such as rosy bingo diamond bingo butlers bingo glossy bingo.
After spending lots of money and time got some winnings back to my back acc. Once after they have all blocked my account then reopened and after that I've never been able to win AT ALL NOT EVEN FREE SPINS BINUS 9R NON DEPOSIT BONUS FOR EG.
WOULDN'T REMINDING ANY OF Them Ever TO JEY JUST Want YOUR MONEY LIKE They TOOK ALL MINE
30 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there, thank you for taking the time to leave a review. We're really sorry to hear about your experience and understand how frustrating that must be. We’d love the chance to look into this further for you and see what’s happened. We’ve requested your account details via Trustpilot so our team can investigate and get back to you with more information. Hopefully, we can clear things up and help make things right.
They give u sign up offers but when u…
They give u sign up offers but when u use the offer u never win anything it all goes into the bonus pot which is defo crappy but it's same winners all time not a good site compared to others can't even delete the account
8 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Claire, thanks for your feedback. We’re really sorry to hear you didn’t have a great experience. All our games are fair and random, and we hope luck is on your side next time! Bonuses do come with wagering requirements, but once met, the bonus turns into real cash. If you need help with your account or anything else, our support team is happy to assist 💙
Best,
Dotty Bingo
customer care are very good I chatted…
customer care are very good I chatted with Paul he was very helpful. Games are excellent.
8 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Alan,
Thank you so much for your kind words! We're thrilled you enjoyed the games and had a great experience with Paul – we'll be sure to pass on your praise. We're always here if you need anything!
Regards,
The Dotty Bingo Team
great games excellent customer service…
great games excellent customer service from TERESA
4 de junho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Susan,
Thank you for your kind words. We're delighted you enjoyed the games and received excellent service from Teresa – we'll be sure to pass on your compliments!
Regards,
The Dotty Bingo Team
Don't use them
Suspended my account before the crediting of my bank after a confirmed withdrawal following a win on a game I purchased 300 tickets on I won 1800 I have woke up to an account suspended and no money in my bank excuse after excuse
31 de maio de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello there,
Thank you again for taking the time to share your experience.
We’re pleased to confirm that this matter has now been fully resolved. We appreciate your patience while we investigated and addressed your concerns, and we hope that the resolution has met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help and ensure you have the best possible experience with us.
Best regards,
Dotty Bingo
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