I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem... Ver mais
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Veja o que dizem as avaliações
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would h... Ver mais
A empresa respondeu
I received a great discount which was a no brainer in buying another Doxy. We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by... Ver mais
A empresa respondeu
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really... Ver mais
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Detalhes da empresa
Escrito pela empresa
Please note: The reviews currently shown on this page relate to products manufactured and distributed by CMG Leisure Ltd, the former licensee of the Doxy brand. CMG Leisure Ltd went into administration in August 2025. Doxy is now under new ownership and management with Doxy 2.0 Ltd, an independent, self-funded company dedicated to rebuilding the brand and bringing production back stronger than ever. New, re-engineered Doxy products will launch in February 2026, designed and developed under the new Doxy 2.0 team. The Doxy Wand Massager remains recognised as Europe’s answer to the Hitachi Magic Wand – known for its deep, rumbly vibrations and precision engineering. The next generation continues that legacy, combining British design with upgraded materials, refined performance, and the same unmistakable Doxy power.
Informações de contato
Beeching Park, Kelly Bray Unit 8, PL17 8QS, Callington, Reino Unido
- 00000000000
- info@doxymassager.com
- doxymassager.com
3,6
Bom
358 avaliações
Não respondeu a avaliações negativas
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Resposta da CMG Leisure Ltd
Dear Maria,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great quick shipping
Great quick shipping . An amazing product I can't get enough of !
30 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Casey,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product and the fast shipping.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great customer service
Great customer service. The product is the best device we have ever used.
14 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Scott,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
I’m giving them 3 stars because I’ve…
I’m giving them 3 stars because I’ve had the wired one and it worked really well for the two years I had it until the neck snapped so I ordered a replacement one that was cordless but the charger it came with doesn’t work so I’ve had it for a week and haven’t been able to use it other than that I love the brand
30 de abril de 2025
Resposta da CMG Leisure Ltd
Dear valued customer,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
Please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
Resposta da CMG Leisure Ltd
Dear John,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the fast delivery.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Resposta da CMG Leisure Ltd
Dear Jörg.
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
This is the 3rd one my wife and I have…
This is the 3rd one my wife and I have bought. They are excellent products but yes they do tend to have a somewhat short shelf life on them, although the last one we have received is doing very well with no issues.
The customer service is good and had no issue after some pictures and videos of the product and its issues on why it was not working anymore, there was no hesitation in a replacement product on the first one but the second one started with a very loud noise and my wife said it was very uncomfortable and not very strong. So we went through the whole process again and after sometime we were given a nice discount code to purchase another one . The only other issue was the time frame it took to respond to us and then to get the new product was very lengthy.
We still love the product and when it’s working it’s my wife’s favorite but next time we will rethink getting another one and maybe shop around for a less pricey one so we don’t have to continue to pay the higher price for products that don’t last very long.
Thank you for all the pleasure you have given to us .
5 de dezembro de 2024
Resposta da CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great product
Great product, long power cord so you don't have to be right next to an outlet and can easily move around.
7 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Eliott,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Excellent service
Excellent service. I'm very impressed at the turn around time and constant communication. Thank you again.
2 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Louise,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Great service and even greater product
3 de abril de 2025
Resposta da CMG Leisure Ltd
Dear James,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
I accidentally shipped to the wrong…
I accidentally shipped to the wrong address and they helped me get it where I needed it asap
8 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Ryn,
Thank you for your wonderful review!
We're delighted to hear that we were able to help resolve this issue.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Resposta da CMG Leisure Ltd
Dear Dakota.
Thank you for your review.
I can see that your order was shipped on the 7th April 2025, and looking at your tracking it says it was delivered on the 12th April 2025.
if you have not received your products then please reach out to us directly so we can resolve the situation.
Best Regards,
Katie
Excellent Service
Fast delivery. Discreetly packaged. Email updates along the way.
8 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Nick,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Blows your mind but build not great
Although the item itself performs superbly, the collar on the wand has come unstuck after only its second use. When spending this much, I would have expected the build quality to be a little better. Managed to glue it back down so hopefully ok now
8 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Chris,
We're truly sorry to hear about your experience with the your Doxy.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
This review is purely about customer…
This review is purely about customer service. The website says that items should ship within 5-7 days. I had an initial email saying my order has been placed, and then a day or two later the money left my account, but no notification from Doxy. I left it 7 days from the money leaving my account to get in touch with the help desk. Again, nothing. Two days later I got an email saying my parcel was now shipped. Two days after that I heard from the help desk. The products from Doxy are amazing, it's a real shame that their customer service doesn't match the level of their wands.
8 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Valued customer,
Thank you for your review, we're glad to hear that you’re pleased with your product.
We state that we aim to despatch stock products within 1-7 working days, our working days are Monday-Thursday. Your order was despatched on the 6th working day, and you received an email containing your tracking details straight away.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Love it!!! THANK YOU!!
Love it!!!! No more running out of batteries or needing to recharge before I’m done. Thank you!!!
7 de abril de 2025
Resposta da CMG Leisure Ltd
Dear valued customer,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with your product. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Customer service is great
When I discovered an issue with my purchase I got a response back very quickly and the issue was resolved promptly. Their customer service is top notch
20 de março de 2025
Resposta da CMG Leisure Ltd
Dear Samantha,
Thank you for your wonderful review!
We're delighted to hear that you're satisfied with the service, and we're glad we were able to resolve this issue.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
the shipment took forever to arrive
the shipment took forever to arrive. because i was not home when UPS first attempted delivery, I had to go to another location to pick it up. they did not have it when I first got notice. I kept waiting and finally they had it. And in the end it was the wrong cable. The device still did not work so the whole thing was just a misfire.
18 de março de 2025
Resposta da CMG Leisure Ltd
Dear Linda,
Thank you for your review, we're sorry to hear you had trouble with UPS.
Your feedback is important to us, and we appreciate you sharing your experience.
Your experience is not in line with the high standards we strive to maintain. Please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
Excellent service and product
Excellent service and product. A little bit bigger than I expected, I should have checked the measurements which I am sure you provided on your website. Still, I am keeping it!
7 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Yolanda,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product, even if it is a little bigger than you were expecting.
We do have the weights and measurements in the product details for all our products, so you can be sure of your purchase.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
It was good experience
It was good experience, but an email right as soon as you received the money, would have been nice, so we know you receive it and my product is coming, thanks
7 de abril de 2025
Resposta da CMG Leisure Ltd
Dear Rose,
Thank you for your wonderful review!
i can confirm that you were sent a conformation email as soon as your order was placed and you received another email once your order was despatched.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
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