dryrobe Avaliações 603

DRYROBE didn't fit as I had hoped, but the product is fabulously made, and customer service is very helpful. I look forward to when DRYROBE has a product that is slimmer fit like a "swim parka" rather than a changing robe. I'm looking for a replacement to TruWest swim parka products. Sadly that company went out of business in 2019. Here's to getting wet & staying dry.

My daughter’s Dryrobe is 2 years old and the zip had broken. I contacted customer services and they offered me the option of sending a zip to have replaced locally or for them to repair it. I chose the latter. It took about a week between me sending the Dryrobe and receiving it back with a new zip. Excellent service!

Communication was great, they answered all my questions, and gave me a 10% discount code for my next purchase

I returned a Dryrobe coat but despite promises that they would process my refund immediately - both via email and a phone call from Dryrobe - they never did. Several emails later and Dryrobe finally refunded me - over 2 months later than they promised and only because I sent yet another email… It really feels as if Dryrobe were avoiding to refund the money they owed me and hoping that I would forget about it. If I hadn’t chased them about it, I believe they would not have processed the refund at all. They did apologise for the mistake and offered me a 10% discount off my next purchase… err… I don’t think so. Instead, Dryrobe should have offered some true compensation for their incompetence and my inconvenience.

Terrible service. As a first time customer I have had an awful experience from dry robe.

I haven’t ordered before and the process seemed too quick on line. I wasn’t able to check the payment method before I purchased.

I emailed customer services to say I had ordered in error and can I cancel. I did get a reply over 24 hours later. At this point the order had not been dispatched.

The reply said they would do their best to cancel the order and let me know.

The order arrived today and I did not receive a follow up email. Just awful.

Customers are clearly not at the centre of the business.

Not waterproof and overpriced,also people are calling me a dry robe w*nker as I wear it to go shopping and it's never been within ear shot of any water 🌊 ☹️

Great service and quick to respond

The items purchased were excellent and delivered exactly as promised. What really made the difference though was the amazing customer service. I made a mistake cutting off a tag, entirely my fault, and a replacement tag was shipped immediately without any charge. Thankyou all.

Dryrobe products are excellent quality, I missed the boat for a promotional offer, but the company still honoured the deal, the customer service is exceptional

I've always loved the products, already owned the classic changing robes for all the family. Ordered a seat cover to keep mud off the car seats. Product is brilliant and does the job perfectly, it's a great fit for a 2013 BMW 3 series front seat.
So far, so much what you'd expect. But it's the customer service that's prompted me to write this review. I realised I'd left an old address in my profile so the delivery was sent to the wrong place. My fault. I tried to change it then the courier returned it to Dryrobe. I got in touch with Dryrobe and they sorted it straight away, the seat cover was despatched the same day and arrived the next day.
I think the true test of companies is how they respond when things don't quite go to plan - this was my mistake but they sorted it immediately without any fuss or quibble. Absolutely perfect, thank you!

If you are looking for a totally waterproof coat for either outdoor swims or walks cannot recommend the DryRobe enough, I recently purchased after liaising with their customer service team who were so helpful and friendly and prompt in responding to my enquiries, that I felt very reassured and confident in making such an investment. Thank you to all the Customer Service team, I almost don’t mind walking outside now in the current downpours!!!

What started off as a disappointing experience turned into a really good one thanks to the amazing Customer Service team at Dryrobe - Ellie and Rochelle specifically! What had happened was I purchased an item which was showing as available on the website, only to not receive it in the post and to find out 1 week later that the order had been cancelled by the warehouse as the item was no longer in stock - hence the disappointment! However, the Dryrobe team were able to send me out a replacement of my choosing via express delivery and also offered a partial refund as a goodwill gesture. They were super responsive and friendly. So 10 out of 10 for the staff! Would recommend despite the warehouse mix-up and disappointment at not receiving my original choice of item.

I had always wanted a Dryrobe and about 2 years ago I took the plunge . Best decision of my life . Never looked back . What an amazing purchase and a lot of my friends have seen whether wuslity iand also invested in buying one . I’ve had people stop me in the street asking about it … People don’t hesitate if you want a Dryrobe go for it you will never look back . Delivery was as expected and in time . Thank you Dryrobe

I bought a dryrobe from Ebay and after having it a couple of years the zip broke they sent a replacement zip out for me at a small cost.

They helped massively and were a credit they've even sent me a replacement dryrobe zip tag free of charge as mine was misplaced.

Ordered a dog coat via website, 3 days layered received email that delay to stock take, 2 days later they cancelled order. Order said next day delivery. Checked website again and it showed stock available, ordered again, two days later they cancelled again with no explanation after I asked if I could get a delivery date as it had stated next day delivery.

Have always wanted a Dryrobe. Rework is such a steal! Also want to compliment the customer service for how quick they resolve my issue with applying nhs discount. Received refund really quick as well. Just amazing.

Great customer service- had an issue with the zip on dryrobe coat, Sophie sorted it out straight away.

Quick delivery, top-quality item, backed by three years warranty. Couldn’t ask for any more. Top company.

The dryrobe itself is warm and very good in the rain but we have had nothing but trouble with the zip getting stuck I’ve had to climb out of it on several occasions it’s a little frustrating when you I have got to get it off quickly to play my sport.

It feels like I am dealing with a small business that has just set up its first e-commerce shop back in 2002. I placed an order, only to receive an automated email 14 hours later stating there would likely be a delay of up to two working days before my item is even dispatched due to a stock take. There was absolutely no mention of this on the website prior to my purchase; had I known, I would have taken my business elsewhere.

When I emailed customer services to request that they at least upgrade my order to next day delivery to compensate, I received a copy-paste response that simply regurgitated the information from the initial delay email. Furthermore, customer services are only available until 3:30pm on Fridays. I am certain Dryrobe will spin this as a wellbeing feature if they reply to this review, but it is nothing more than a nuisance for those of us who work longer hours during the week. To top it off, despite the delay being their fault, I am unable to cancel the order. I will definitely not be buying from Dryrobe again. Absolute amateurs.