Muhammad Yusuf very pleasant and well spoken always on hand to answer any questions, assuring and goes above and beyond to help make things happen I’m also a returning customer and will be returning... Ver mais
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Good customer service, prompt responses and helpful agent. They were able to customise my package as needed. There was a little misunderstanding about the hotel star rating but it was resolved throug... Ver mais
Brother Harris was a great help and gave us all the information needed and answered all our questions. Would definitely recommend travelling with Dua Travels.
Thank you brother Rumman who assisted us from the start, in booking and supporting us all throughout our ummrah trip. He is always helpful and professional. I would highly recommend Dua Travels and th... Ver mais
Detalhes da empresa
Escrito pela empresa
Dua Travels is one of the most trusted travel agencies in the UK for Hajj and Umrah packages. We offer the best deals on flights, hotels, visas and transportation — all included in our packages. Contact Us 0203 097 1507 - 0740 789 7415 - sales@duatravels.co.uk
Informações de contato
B55 Northbridge House, Elm Street, Burnley, BB10 1PD, Manchester, Reino Unido
- 0203 097 1507
- sales@duatravels.co.uk
- duatravels.co.uk
4,8
Excelente
204 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Dua Travels
Dear Nina,
Thank you for your kind words! We’re glad you found our team helpful and kind.
Regards
Team Dua Travels
Excellent service
Dua travels went over and beyond to make my ummrah memorable. Rumman Ahmer and Abdul Hadi, were in contact every single day and willing to help and sort anything out for me. I would definitely recommend this company to any one who is looking for a stress free ummrah package
28 de julho de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Shama Ali,
JazakAllah khair for your wonderful feedback! We’re delighted to hear that Brothers Rumman Ahmer and Abdul Hadi went above and beyond to make your Umrah journey smooth and memorable. Your recommendation truly means a lot to us. May Allah accept your Umrah and reward you abundantly, Ameen.
Warm regards,
Team Dua Travels
Excellent service!
We reached out for an umrah package. Rumman was extremely helpful and made an excellent package with all the amenities required and at a surprisingly affordable price. I would recommend everyone to get in touch with them when planning for Umrah.
14 de julho de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Zubda Hussain,
Thank you so much for your kind words! We’re glad to hear that Brother Rumman provided you with a well-planned and affordable Umrah package that met all your needs. Your recommendation means a lot to us. May Allah bless your journey and accept your Umrah, Ameen.
Warm regards,
Team Dua Travels
BEST CUSTOMER SERVICE
Muhammed Ibrahim, was simply the best. This is an honest person and an honest company, he helped me with my Ummrah package, i paid a deposit of £80 however last minute i said to ibrahim to cancel my booking and he was understanding and paid my deposit back. InshaAllah in the future if its meant to be i will book with ibrahim. Thankyou for being a good honest company. ibrahim thankyou for being so nice and understanding
17 de junho de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Aysha,
Thank you so much for your heartfelt review. We truly appreciate your kind words about Brother Muhammad Ibrahim and are glad to know you had a positive experience, even though your plans changed. Your trust and appreciation mean a lot to us. In shaa Allah, we look forward to assisting you again in the future when the time is right.
Warm regards,
Team Dua Travels
Resposta da Dua Travels
Dear Syed Saqlan,
Thank you for your kind words! We’re glad you found our team helpful and kind.
Regards
Team Dua Travels
We booked our Umrah through Dua…
We booked our Umrah through Dua Travels, and our agent was Brother Abdul Hadi. He was extremely helpful and did everything he could to ensure a smooth experience for us. Since it was our first time performing Umrah, Brother Abdul Hadi provided us with a lot of assistance. We appreciated the efficient communication we had with Dua Travels.
23 de março de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Hafsa Alam,
JazakAllah khair for your kind feedback! We’re so pleased to hear that Brother Abdul Hadi provided you with excellent guidance and support throughout your first Umrah journey. Your satisfaction and smooth experience mean a lot to us. May Allah accept your Umrah and bless you abundantly, Ameen.
Warm regards,
Team Dua Travels
Booking provided by Mr Rumman Ahmer
Booking provided by Mr Rumman Ahmer . Amazing experience from start to finish. Anyone who is looking to book their umrah visit , I recommend going directly to Mr Rumman. He will guide you and advise throughout the whole process from booking to traveling and even whilst out abroad . Once again . Thank you and thank your team ! Will certainly be coming back.
20 de abril de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Mohsan Sajjad,
JazakAllah khair for your wonderful feedback! We’re delighted to hear that Brother Rumman Ahmer provided you with such a smooth and supportive experience from start to finish. Your trust and recommendation mean a great deal to us. We look forward to serving you again on your next blessed journey, In shaa Allah.
Warm regards,
Team Dua Travels
Thank you to Mohammed Ibrahim and…
Thank you to Mohammed Ibrahim and colleagues who have helped me throughout the process of booking my umrah trip. The stress of booking such a trip was taken away by using Dua travels. Everything from flights, hotel, visa, transport was all arranged by them making my life alot easier.
9 de abril de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Waheeda,
Thank you so much for your kind words! We’re delighted to hear that Brother Muhammad Ibrahim and our team made your Umrah booking experience smooth and stress-free. Your satisfaction means a lot to us. May Allah accept your Umrah and bless you with ease and barakah throughout your journey, Ameen.
Warm regards,
Team Dua Travels
Amazing experience
As-salamu alaykum just like to say it was amazing experience with dua travels specially mohammad ibrahim amazing person with best advice I will recommend booking your umrah package with dua travels jzkhair
15 de março de 2025
Avaliação não solicitada
Resposta da Dua Travels
Wa alaykum as-salam,
JazakAllah khair for your kind words and lovely feedback! We’re so pleased to hear that Brother Muhammad Ibrahim provided you with great advice and service throughout your Umrah experience. Your recommendation truly means a lot to us. May Allah accept your Umrah and reward you abundantly, Ameen.
Warm regards,
Team Dua Travels
I was dealt by brother yusuf and I…
I was dealt by brother yusuf and I have no words to describe the excellent customer service. He was keeping me updated on latest updates and they are very competitive as well .
9 de abril de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Khadija Khan,
Thank you so much for your kind feedback! We’re delighted to hear that Brother Yusuf provided you with excellent service and kept you well-informed throughout. Your appreciation and trust mean a lot to us. We look forward to serving you again, In shaa Allah.
Warm regards,
Team Dua Travels
Really good experience with ibrahim…
Really good experience with ibrahim very professional
11 de março de 2025
Avaliação não solicitada
Resposta da Dua Travels
Thank you for your kind words! We’re glad you found our team helpful and kind.
Regards
Team Dua Travels
Very friendly and great service by M
Very friendly and great service by M. Ibrahim. Got my visa in no time with a smooth and steady process.
5 de março de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Asad Khan,
Thank you for your kind words! We’re happy to hear that Brother Muhammad Ibrahim provided you with friendly and efficient service and that your visa process went smoothly. Your satisfaction means a lot to us.
Warm regards,
Team Dua Travels
Muhammad Ibrahim was very supportive…
Muhammad Ibrahim was very supportive and the response was quick. He helped me throughout the process and i received my visa in no time.
Will always recommend
3 de março de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Abbas Gillani,
Thank you so much for your kind feedback! We’re delighted to hear that Brother Muhammad Ibrahim provided you with quick and supportive service throughout your visa process. Your recommendation means a lot to us. May Allah bless you and accept your Umrah, Ameen.
Warm regards,
Team Dua Travels
Umrah 2025
My family and I travelled for Umrah, got a treat deal. Abdul Hadi sorted everything for us before the travel. This staff member kept in touch with us throughout the entire travel checking on us everyday. The downside was the process on the other side with the company who were doing cab journeys and Umrah guide. This did not go according to plan. The hotels were great, amazing locations very close by and again Abdul Hadi made sure we were OK even after we returned he checked on us and wanted feedback for improvement.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Guest,
JazakAllah khair for sharing your detailed feedback. We’re truly happy to hear that Brother Abdul Hadi provided excellent service and remained in touch to ensure your comfort throughout your journey. We also appreciate your honest comments regarding the local transport and Umrah guide arrangements — your feedback helps us improve our services further. We’re glad you enjoyed the hotel locations and overall experience. May Allah accept your Umrah and reward you abundantly, Ameen.
Warm regards,
Team Dua Travels
Bro Rumman Ahmer was very responsive…
Bro Rumman Ahmer was very responsive and took his time to find out for me about my umrah visa. He was not tired of my questions, very excellent services
3 de março de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Fathia Basheer,
Thank you so much for your kind words! We’re delighted to hear that Brother Rumman Ahmer provided you with patient, responsive, and excellent service while assisting with your Umrah visa. Your satisfaction means a lot to us. May Allah bless you and accept your Umrah, Ameen.
Warm regards,
Team Dua Travels
Well week ago done umrah with dua…
Well week ago done umrah with dua travels and I want to thank them for a great job especially Rumman who help me with great service
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Geoffrey Nessbert,
JazakAllah khair for your kind feedback! We’re so pleased to hear that Brother Rumman provided you with great service and helped make your Umrah experience smooth and memorable. May Allah accept your Umrah and bless you abundantly, Ameen.
Warm regards,
Team Dua Travels
Solo Umrah Trip First Time Ease
For your Pilgrimage needs I would not go any where else, as when booking a trip for umrah is unexpected that it where Dua Travels specialise I booked my trip last minute whilst in Thailand, Brother Ibrahim my agent made sure he got me the back package suitable for myself as I went solo and it was the best thing I have ever done I can’t recommend these guys enough super efficient, trustworthy and the after care has been brilliant book through these guys if you want a trip with peace of mind and a tailored package that suits you down to the letter.
16 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Brother Shuweb Ali,
Greetings from Dua Travels!
Thank you for the amazing review and your continued support. We truly value the trust you’ve placed in us, and we take immense pride in knowing that we were able to meet your expectations. Mr. Ibrahim’s expertise is indeed exceptional, and we’re glad you had a positive experience with him.
Your feedback is incredibly appreciated, and we are excited to offer you even more top-notch services in your future journeys with us.
Thank you once again for your kind words and loyalty.
Best Regards,
Dua Travels UK
Thank you Dua travels - a special thank you to Brother Ibrahim
Thank you Dua travels - a special thank you to Brother Ibrahim
I cannot thank Brother Ibrahim enough for his exceptional service in helping me book my Umrah trip to Saudi Arabia. From the very beginning, he was incredibly patient and understanding, as this was our first time performing Umrah, and we had many questions and concerns. Since we were unable to travel with a group due to our holiday dates, Brother Ibrahim reassured us that he would guide us every step of the way—and he truly did.
He never pressured us into making a booking and took the time to answer every question with honesty and clarity. Given the number of scams online, I initially had concerns about whether the company was genuine, but he consistently reassured me, providing previous customer reviews and as much information as possible to put my mind at ease.
Brother Ibrahim allowed us to select our preferred hotels and flights, took care of the Ziyarats, transfers, and visas seamlessly, and ensured that everything was arranged without any issues. Even while we were in Saudi Arabia, he remained available to answer any questions we had, offering continuous support throughout our journey.
I highly recommend brother Ibrahim to anyone looking for a trustworthy, knowledgeable, and dedicated travel agent. His professionalism and genuine care for his clients truly set him apart.
I would highly recommend Dua Travels as a company and wouldn’t hesitate to book with them again. Their professionalism, reliability, and genuine care for their customers made our Umrah experience stress-free and memorable.
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Sister Nazia Rehman,
Thank you for your kind and refreshing feedback. We truly appreciate your positive words and the support you’ve shown towards Dua Travels. At Dua Travels, we always strive to go the extra mile, especially for first-time Umrah travelers, to ensure a smooth and memorable experience.
We’re delighted to hear that Mr. Ibrahim provided exceptional service with patience and professionalism, and that he was able to meet all of your expectations and needs. Ibrahim is truly a fantastic team member and consistently receives 100% positive feedback.
We look forward to continuing our partnership with you and ensuring that your future journeys with us are nothing short of luxurious and comfortable.
Best Regards,
Dua Travels UK
Ibrahim was incredibly helpful in…
Ibrahim was incredibly helpful in securing my Umrah booking and ensuring I had all the necessary vaccines for my travel. He went above and beyond to make the entire process smooth and stress-free. His professionalism, patience, and dedication were truly commendable. I highly recommend his services to anyone looking for a seamless travel experience. Thank you, Ibrahim, for your outstanding support!
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Dear Jazmine Mohsen,
Greetings from Dua Travels!
Thank you for the amazing review and your continued support. We truly value the trust you’ve placed in us, and we take immense pride in knowing that we were able to meet your expectations. Mr. Ibrahim’s expertise is indeed exceptional, and we’re glad you had a positive experience with him.
Your feedback is incredibly appreciated, and we are excited to offer you even more top-notch services in your future journeys with us.
Thank you once again for your kind words and loyalty.
Best Regards,
Dua Travels UK
Umrah with my family 2025
Excellent service! Rumman made the process of arranging our visa, hotel and transportation smooth and hassle-free.Truly grateful for the assistance.My family was very pleased. May Allah reward you abundantly and grant barakah in your efforts. Highly recommend!
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Dua Travels
Miss Sanata Zongo,
Greetings of the day from Dua Travels! Thanks for the 5 star review. At Dua Travels, we are dedicated to providing the best possible customer experience. Your kind and encouraging words truly mean a lot to us, and we want you to know that we are always here to assist you on your future journeys.
We are glad to hear the you had a very smooth booking process with Mr. Rumman. He is such an amazing team member who always take care of customer needs.
Thanks for the support and trust towards Dua Travels.
Thanks & Regards
Dua Travels UK
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