Muhammad Yusuf very pleasant and well spoken always on hand to answer any questions, assuring and goes above and beyond to help make things happen I’m also a returning customer and will be returning... Ver mais
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Veja o que dizem as avaliações
Good customer service, prompt responses and helpful agent. They were able to customise my package as needed. There was a little misunderstanding about the hotel star rating but it was resolved throug... Ver mais
Brother Harris was a great help and gave us all the information needed and answered all our questions. Would definitely recommend travelling with Dua Travels.
Thank you brother Rumman who assisted us from the start, in booking and supporting us all throughout our ummrah trip. He is always helpful and professional. I would highly recommend Dua Travels and th... Ver mais
Detalhes da empresa
Escrito pela empresa
Dua Travels is one of the most trusted travel agencies in the UK for Hajj and Umrah packages. We offer the best deals on flights, hotels, visas and transportation — all included in our packages. Contact Us 0203 097 1507 - 0740 789 7415 - sales@duatravels.co.uk
Informações de contato
B55 Northbridge House, Elm Street, Burnley, BB10 1PD, Manchester, Reino Unido
- 0203 097 1507
- sales@duatravels.co.uk
- duatravels.co.uk
4,8
Excelente
204 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Worst Umrah Experience – Dishonest and Threatening!
I deeply regret booking my Umrah trip with this agency. They turned what should have been a spiritual and peaceful journey into a stressful and costly disaster.
They initially promised me flights with Saudi Airlines, but at the last minute, they changed the airline to a much lower-quality carrier. To make matters worse, the new flights ended up costing more, and I was forced to pay the difference. This bait-and-switch was completely unacceptable and felt like a blatant scam.
The hotels they booked were just as bad. One of the rooms smelled awful—like mold and sewage—and was completely unlivable. I had to leave and rebook different hotels myself, paying out of pocket multiple times. It was clear they didn’t care about the quality of the accommodations they arranged. Asked for a refund due to not staying their and they refused!
The entire itinerary was a mess, with poorly scheduled flights that left little time for connections, causing unnecessary stress and fatigue while we had 2 very young kids with us. When I tried to address these issues with their customer service, they were rude, dismissive, and provided no solutions at all. I’ll definitely be filing a chargeback with my bank for the hotel costs. I have full receipts of me rebooking the new hotels etc.
The worst part? After I said I will leave an honest review about my experience, they had the audacity to threaten me with legal action to try to silence me. Instead of taking accountability, they chose to intimidate their customers.
Do not trust this agency with your Umrah journey. They are dishonest, unprofessional, and only care about taking your money. Avoid them at all costs if you want a stress-free and meaningful experience. Please just use skyscanner and booking.com to book your hotels and flights it’s honestly not worth going through these frauds!!!
22 de dezembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Mr. Abbass,
We request that you immediately refrain from making any false allegations against Dua Travels. In response to your concerns, we took prompt action by changing the hotels in Makkah and Madinah to equivalent 4-star properties (Amjad Al Deafah 4* and Rawda Al Aqeeq 4*), as per your request.
The image you shared shows our immediate response, but unfortunately, we were unable to proceed with a refund claim due to your failure to provide the necessary proof, as required by the hotel. Please be assured that Dua Travels has never ignored your communications and has always acted professionally and transparently.
In Makkah, you vacated the hotel without notice and failed to provide the evidence necessary to process a refund. As for the Madinah hotel, we have a WhatsApp conversation in which you clearly stated that the rooms were satisfactory.
It is important to note that you received the full services as per the agreed-upon terms. Upon your return from Umrah, you requested a refund, which we declined. Following this, you began making threats and posting defamatory comments about our company.
After reviewing the entire situation, we kindly ask that you cease and desist from making further false statements. If you continue to spread these defamatory allegations, we will be forced to take legal action, which could result in serious legal consequences.
We trust that this matter will be resolved promptly and amicably.
Thank you for your attention to this matter.
Sincerely,
Dua Travels UK
AVOID LIKE THE PLAGUE 100% SCAMMERS
Brothers and sister avoid these scammers at all cost. They ruined our Ummrah.
Downgraded us in everything and pocketed the money promised us good hotels 4 star and good flight downgraded us 2 days before flight not answering messages for two weeks and when called making excuses and dropping the phone.
Promised us 4 star Emmar Grand received Amjad Al Deafah which was 3 star at best and you can book for £20 a night on booking.com. Hotel smelt like sewage and fish we left instantly manager refused us new rooms. Dua travels also sent their agents to bang on our door to intimidate us follow us around and make us say a waiver.
Promised Emmar Elite and Given Al Aqeeq Rawda which was also three star and was disgusting bad reviews and was not worth the £2000 we payed for hotels.
Rumman the biggest culprit was a liar and thief do not ever book with these people do it yourself via booking.com. You can actually check what your booking and get the tickets instantly trust me brother and sisters save your head ache do not give them evil people business we also had two babies who where in distress from the hotels these people booked.
I will be taking these people to court for the money they owe me.
They call a honest review defamation see the threats they clearly don't even know UK law nothing said is untrue everything stated is what happened and I have 6 people who can verify. Legally you couldn't provide the service your promised this is known as false advertisement and you can be taken to court simply for this and decided rather than refunding us you will take the money and give us sub par this is why I will never trust Travel Agents ever again. Especially ones who can't spell your name correctly after being told 20 times.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Mr. Abbass,
We request that you immediately refrain from making any false allegations against Dua Travels. In response to your concerns, we took prompt action by changing the hotels in Makkah and Madinah to equivalent 4-star properties (Amjad Al Deafah 4* and Rawda Al Aqeeq 4*), as per your request.
The image you shared shows our immediate response, but unfortunately, we were unable to proceed with a refund claim due to your failure to provide the necessary proof, as required by the hotel. Please be assured that Dua Travels has never ignored your communications and has always acted professionally and transparently.
In Makkah, you vacated the hotel without notice and failed to provide the evidence necessary to process a refund. As for the Madinah hotel, we have a WhatsApp conversation in which you clearly stated that the rooms were satisfactory.
It is important to note that you received the full services as per the agreed-upon terms. Upon your return from Umrah, you requested a refund, which we declined. Following this, you began making threats and posting defamatory comments about our company.
After reviewing the entire situation, we kindly ask that you cease and desist from making further false statements. If you continue to spread these defamatory allegations, we will be forced to take legal action, which could result in serious legal consequences.
We trust that this matter will be resolved promptly and amicably.
Thank you for your attention to this matter.
Sincerely,
Dua Travels UK
Low cost and helpful
Low cost and was always on hand. Ran into some communication problems at times but they were kind and helpful, even upgraded us to better hotels for free
10 de novembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Mr. Shahid,
Greetings from Dua Travels!
Thank you so much for the wonderful 5-star review. We’re thrilled to hear that you had a satisfactory experience with us. At Dua Travels, we always strive to offer complimentary upgrades and enhancements to ensure the best possible customer experience.
We truly appreciate the trust you placed in us, and we are delighted that we could meet your expectations. Please know that we are always here to assist you in the future, and we look forward to serving you again.
Thanks again for your kind words!
Best regards,
Dua Travels
Thank you Dua Travels
I ordered an umrah package for 9 people through Dua Travels and it was quite a leap of faith as I wasn’t sure what to expect from them having had no dealings with them previously.
From the start Abdul Hadi took personal ownership of ensuring ALL questions were answered and details were confirmed promptly. Flight tickets and hotel tokens were issued in good time, E Visas arranged and transfer information clearly communicated.
Planning an Umrah trip for a group of 9 can be challenging and stressful however Hadi and the Dua travels staff were very reassuring, attentive and supportive throughout our trip making it a stress free experience. The hotels were convenient, the transfers were on time and of a good standard.
I really would have no hesitation to travel with and recommend Dua Travels to friends and family in the future. A family friendly, conscientious company that puts customer experience at the forefront of its dealings, special shout outs to the outstanding Mr Hadi and Mr Faisal who personified the customer service ethos in their actions.
Thank you for making our family Umrah a memorable experience Dua Travels!
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Brother Sarfaraz,
Greetings of the day from Dua Travels!
Thank you for such an amazing and refreshing review. We remember during the booking process, you were a little hesitant since it was your first time booking online. However, we reassured you that the services you would receive would be top-notch. After reading your review, we are proud to know that we are on the right track, adding value to the Muslim community.
We also want to acknowledge Mr. Abdul Hadi, who handled your queries with professionalism and patience. He is truly an asset to our team.
At Dua Travels, we operate as a family and treat every customer as one of our own. Your positive feedback is a testament to our commitment to providing exceptional service, and we are grateful for your kind words.
We look forward to assisting you with your future travels and continuing to serve you with the best.
Thanks & regards,
Dua Travels UK
Umrah with Family
I went to Umrah with my family on September 24. Haris was very helpful in organising the Umrah package for us. I was delighted with the service Dua Travels provided, and I'm looking forward to booking a Hajj package with them for next year, Insha Allah.
16 de setembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Brother Zaid,
Greetings of the day!
Thank you so much for the wonderful 5-star review. We’re thrilled to hear that you had an amazing and memorable experience with us. We’re especially delighted to know that Mr. Haris took great care in tailoring the perfect package that met all your expectations and needs.
We are excited to continue adding value to your future journeys, and yes, we are in the process of planning and arranging our Hajj package. Once everything is finalized, we would be more than happy to assist you with your Hajj preparations.
Thanks again for your kind words, and we look forward to serving you again soon.
Best regards,
Good service and communication
Good service and communication. Fast turnaround for the visas
22 de novembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Guest,
Thank you for your feedback!
We’re glad to hear that you found our service and communication efficient and that your visas were processed quickly. Providing a smooth and fast service is always our priority.
We look forward to assisting you again for your Umrah or Hajj journey, Insha’Allah, and making the experience seamless and stress-free. 🤲
Thanks
Dua Travels Team
Was Amazing
The whole experience was made so easy by Haris. He helped my family and I arrange our Umrah and sorted our hotels, flights, taxis and ziyarats. Everything was taken care of and we had no issues anywhere. Couldn't be more thankful for all of the help we were given.
28 de outubro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Mr. Amir Pirzada,
Greetings of the day from Dua Travels!
We truly appreciate your 5-star review. We are thrilled to hear that you had such an amazing and memorable experience with us. It’s especially heartwarming to know that Mr. Haris took great care in tailoring the perfect package that met all your expectations and needs.
We are excited about continuing to add value to your future journeys, and yes, we are in the process of planning and arranging our Hajj package. Once everything is finalized, we will be more than happy to assist you with your Hajj preparations.
Thank you once again for your kind words. We look forward to serving you again soon.
Best regards,
Dua Travels
Dua Travel is an Excellent Travel…
Dua Travel is an Excellent Travel agent. Their Complete package was outstanding and helpful. They give you a time to decide. Whatever your budget and very very great full package and beat anyone else’s price. I was searching Umrah packages for weeks and looked for everywhere the Dua Travel was the best.
27 de outubro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Abdulhamid,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found Dua Travels’ complete Umrah package outstanding, flexible, and competitive. Providing options that suit every budget and delivering exceptional value is exactly what we strive for, and it’s great to know that our services stood out during your search.
We truly appreciate your trust and look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah, making every experience smooth, comfortable, and memorable. 🤲
Thanks
Dua Travels Team
Umrah package
I contacted Dua travels to get a quote for umrah package for myself and family. Brother Haris tried his possible best to get us the best deals. He was patient and very easy to chat to, although I didn’t end up taking the package due to personal circumstance, I will definitely recommend Dua travels and most especially Haris.
11 de outubro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Posam,
Thank you so much for your kind feedback!
We’re delighted to hear that Brother Haris provided patient, helpful, and professional support while assisting you with your Umrah package, even though you couldn’t proceed this time. His dedication to finding the best deals and making the process easy for clients is exactly what we strive for.
We truly appreciate your recommendation and look forward to assisting you and your family for your future Umrah or Hajj journey, Insha’Allah, making it smooth, comfortable, and stress-free. 🤲
Thanks
Dua Travels Team
Abdul Hadi is very supportive
Very helpful, friendly people, Abdul Hadid is very kind. He provided me the quote for 7 people and without any problem, he was available at hand to customise my booking. Thank you so much..
25 de setembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Siddiq,
Thank you so much for your kind feedback!
We’re delighted to hear that Abdul Hadi was helpful, friendly, and accommodating while providing a quote for your group of seven. Customizing bookings to meet our clients’ needs is always our priority, and it’s wonderful to know he was readily available throughout the process.
We truly appreciate your trust and look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah, making every experience smooth, comfortable, and memorable. 🤲
Thanks
Dua Travels Team
Haris is very helpfull and kindness...
27 de setembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Mela,
Thank you for your kind feedback!
We’re delighted to hear that Haris was helpful and kind. Providing attentive and caring support is what we strive for, and it’s wonderful to know it made a positive difference for you.
We look forward to assisting you again for your Umrah or Hajj journey, Insha’Allah, making it smooth, comfortable, and stress-free. 🤲
Thanks
Dua Travels Team
very happy with the service from Haris
Very happy with the service and quote I received from Haris he was so helpful and informative, he helped tailor a package for me and my family to Travel to Umrah. He offered a very good price and I will definitely be recommending him to all my friends and family. I wasn’t able to accept the quote due to personal circumstances but In future when needed I will ask for his service InshaaAllah Thank you Haris may Allah bless you and answer your duas
16 de setembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Mina,
Thank you so much for your kind and heartfelt feedback!
We’re delighted to hear that Haris provided helpful, informative, and personalized support while tailoring your Umrah package. Even though you couldn’t proceed this time, it’s wonderful to know you appreciated his dedication, guidance, and competitive pricing.
May Allah bless you as well, and we look forward to assisting you and your family for your future Umrah journey, Insha’Allah, making it smooth, comfortable, and stress-free. 🤲
Thanks
Dua Travels Team
I spoke to Rumman Ahmer about booking a…
I spoke to Rumman Ahmer about booking a Umrah package for my family. He was extremely helpful, answered all the questions. He tried to build the best package according to my requirements. I would like to say a big thank you to him for his services.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Dua Travels
Dear Mrs Akram,
Thank you so much for your kind feedback!
We’re delighted to hear that Rumman Ahmer was able to assist you in creating the best Umrah package for your family, answering all your questions, and tailoring everything to your requirements. His dedication and support are exactly what we aim for in providing a smooth and stress-free experience.
We truly appreciate your kind words and look forward to assisting you and your family for your future Umrah or Hajj journeys, Insha’Allah, making every trip comfortable and memorable. 🤲
Thanks
Dua Travels Team
Thank you so much for this company.
Thank you so much for this company.
They offered me a good deal and packages.
The services was all excellent it was easy booking.
I can highly recommend!
31 de julho de 2024
Avaliação não solicitada
Resposta da Dua Travels
Hi Troy,
Thanks for the 5 star review. We are so glad that you had wonderful experience with us. Your satisfaction is our top priority, and your positive feedback helps us continue to improve. We look forward to helping you plan your next journey. Until then, happy exploring! 🌍✨”
Regards
Dua Travels
Abdul Hadi brother was very helpful and…
Abdul Hadi brother was very helpful and patient. He offered me many packages according to my requests. He was also very quick while replying to not make me wait.
I really appreciated his hardwork, patience and kindness.
I haven't booked the packages yet but this review is just to show my satisfaction towards Dua Travel staff.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Dua Travels
Hi KAI,
We’re so glad you had a wonderful experience with us! 🌟 It’s great to hear that you enjoyed customer services, e.g., 'our quick response and efforts to make your Umrah journey seamless and wonderful.
Your feedback not only boosts our team’s morale but also guides us in refining our services. We’re here to make your next travel experience just as memorable. Feel free to reach out whenever you’re ready to plan again. Thanks for your support! 🚀🌟
Regards
Dua Travels
Really Good Ummrah Package
Marina was absolutely legend on communications. She understood the requirements and tailored the ummrah package perfectly suitable.
It included private car to and from the airport. Plus hotels were at walking distance.
2 de agosto de 2024
Avaliação não solicitada
Resposta da Dua Travels
Hi Asif Bhatti,
We’re so glad you had a wonderful experience with us! 🌟 It’s great to hear that you enjoyed customer services, e.g., 'our quick response and efforts to make your Umrah journey seamless and wonderful.
Your feedback not only boosts our team’s morale but also guides us in refining our services. We’re here to make your next travel experience just as memorable. Feel free to reach out whenever you’re ready to plan again. Thanks for your support! 🚀🌟
Regards
Dua Travels
Journey with family
We were a family of 6, we had an excellent experience and would love to again, especially with the help of our brother Rumman who covered everything for us including the hotel which was very close to the masjid al-haram, it had 5star breakfast and very friendly staff. Our brother also made sure we arrived in makkah safetly by constantly checking up on us throughout the journey. We are very gratefull and highly recommend Dua Travels to those who would like an easy manageable journey!
We thank you brother Rumman!
12 de julho de 2024
Avaliação não solicitada
Resposta da Dua Travels
Hi Shahroz,
We’re so glad you had a wonderful experience with us! 🌟 It’s great to hear that you enjoyed Rumman Services and efforts to make your Umrah journey seamless and wonderful.
Your satisfaction is our top priority, and your positive feedback helps us continue to improve. We look forward to helping you plan your next journey. Until then, happy exploring! 🌍✨”
Regards
Dua Travels
Very reasonable prices
Agent Marina was really helpfull and very easy to communicate
Gave us many good reasonable packages to choose
Higly recommend if anyone looking best affordable umrah packages
24 de julho de 2024
Avaliação não solicitada
Resposta da Dua Travels
Hi Wadud,
Thank you for the 5-star review! 🌟 We’re delighted to know that Marina made your trip special and that you enjoyed the booking process. We are interested to help our client to get the best services in affordable rates. We always take care of our client financially as well as well morally.
Your detailed feedback helps us maintain high standards and ensures we continue to provide top-notch service. We can’t wait to help you with your next travel plans. Until then, happy travels and thanks again for your kind words! ✈️🌟
Regards
Dua Travels
Helpful service and affordable prices
I been in contact to Abdul Hadi for umrah package, very cooperative and kind gesture. I recommend to contact Dua travels. Prices are the best in the market.
23 de julho de 2024
Avaliação não solicitada
Resposta da Dua Travels
Hi Ali,
Thank you for the 5-star review! 🌟 We’re delighted to know that Abdul Hadi made your trip special and that you enjoyed the booking process. We are interested to help our client to get the best services in affordable rates. We always take care of our client financially as well as well morally.
Your satisfaction is our top priority, and your positive feedback helps us continue to improve. We look forward to helping you plan your next journey. Until then, happy exploring! 🌍✨
Regards
Dua Travels
Impressive service
I was dealing with Mr. Rumman. He dealt very professionally, provided information and resolved queries in a timely manner. Although, I haven't taken the package but I was so much impressed by the level of service I received and will surely reach him again in future when needed.
17 de julho de 2024
Avaliação não solicitada
Resposta da Dua Travels
Hi Wamiq Quraishi,
Thank you for the 5-star review! 🌟 We’re delighted to know that Rumman provided the best customer service and you enjoyed the booking process.
Your detailed feedback helps us maintain high standards and ensures we continue to provide top-notch service. We can’t wait to help you with your next travel plans. Until then, happy travels and thanks again for your kind words! ✈️🌟
Regards
Dua Travels
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