E-Go Bike Avaliações 

404
O TrustScore é 5 de um total de 5

4,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We purchased two of the lite bikes, they were delivered very quickly at a time that suited me perfectly. What I am impressed with is the customer care, we had an issue with one of the bikes, spoke on... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Excellent communication on purchase and regarding delivery. Would have valued more information on aftercare service. No idea on the best tyre pressures. Had an issue with the seat dropping as cycling... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very prompt service and was pleased that the pannier rack had already been fitted and the battery was charged when the bike was delivered. Used the bike on our holiday to France and the bike easily co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I must congratulate Glenn Russel of E-Go Bikes. I purchased a large folding bike during the New Year special offer and I'm delighted with it. The only slight gripe I have is that the drop-down stand i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

Electric bike seller.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

404 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(404)

14 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Replacement part

I contacted the team at E-Go Bike regarding a part I had lost. Glen replied promptly and was also able to post out the part which arrived before the Easter holidays. I was able to then enjoy the extended break with a fully functioning bike. Thank you :)

5 de abril de 2023
Avaliação não solicitada
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi Jawwad, many thanks for your kind review, Hope you enjoy your purchase!

Avaliado com 5 de um total de 5 estrelas

From the very 1st contact

From the very 1st contact, to the delivery of our bikes.
Glenn was a star.
Martyn & Aileen, Rochester

30 de março de 2023
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi Martyn & Aileen, many thanks for your kind words, it was a pleasure dealing with you both.

Avaliado com 5 de um total de 5 estrelas

Great bike, poor instructions

Had bike a week, delivery on the day but offered no choice of delivery time with courier! Not that hard to put rack and mudguards on but could be easier with simply video clip. Again instructions not the best re bike operation but simple once you get the hang of it. Great fun ride and looks good for moment.

21 de março de 2023
Avaliado com 5 de um total de 5 estrelas

Great Service

Glenn was easy to deal with, could not have been more helpful, and gave me a great package for a pair of bikes. I would certainly buy from him again

16 de março de 2023
Avaliação não solicitada
logotipo da E-Go Bike

Resposta da E-Go Bike

Many thanks for your review Terry, glad you are pleased with your purchase.

Avaliado com 5 de um total de 5 estrelas

Good customer service

Good customer service. Responsive and helpful!

28 de fevereiro de 2023
logotipo da E-Go Bike

Resposta da E-Go Bike

Many thanks for taking the time to submit a review, it is very much appreciated.

Avaliado com 5 de um total de 5 estrelas

E-Go Lite Xmas 2022

I bought E-Go Lite using the Xmas 2022 discount offer. Ordered on Wed 28th Delivered on the 30th excellent service indeed!
The bike was well packaged but a little fiddly to assemble the mudguards. Everything was complete, the bike rides very smoothly and effortlessly. Nice and light and similar to an EMU bike we bought 5 years ago. Will need to do a longer test run soon.

30 de dezembro de 2022
Avaliação não solicitada
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi James, many thanks for your kind words, all the best and have fun.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, bike seems solid and has good components, had to replace the break pads and recalibrate but all good apart from that.

Would recommend for people making short commutes 5 miles or less

14 de dezembro de 2022
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi Chris, many thanks for taking the time to leave a review, much appreciated

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Some small damage had occurred to the bike rack in transit and Glenn without hesitation posted a new replacement rack. Very pleased with the Lite plus bike!

9 de dezembro de 2022
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi Tony, many thanks for the review, apologies about the rack, all the best.

Avaliado com 5 de um total de 5 estrelas

Great service and product. Can't recommend more.

Great service. Rapid delivery and great support even after the purchase. Way beyond my already very positive expectations. As for the bike itself, I highly recommend it (lite+). Relatively light but still with comparable power to Lime and other e-bikes that I used to rent. Great performance when going up the hill. Though a folding bike, it is very comfortable to ride even for long distances (bought the other more comfy seat).
Highly recommended in terms of customer service and the bike itself. Don't hesitate and go for it.

3 de dezembro de 2022
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi Nassim, Many thanks for your very positive review, enjoy your bike.
Regards Glenn

Avaliado com 5 de um total de 5 estrelas

A great product and service…….

From initial enquiries on the chat to then ordering and delivery the process and the bikes them selves are excellent. I’m a big mountain and road cyclist, but following a stroke I have been less confident on a bike and so got two, one for the wife as well. They are great and we’ll be taking them on breaks when we go out in our caravan

4 de novembro de 2022
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi, many thanks for taking the time to review our bikes, it's very helpful for future buyers and is very much appreciated.

Avaliado com 1 de um total de 5 estrelas

My e-go Max motor stopped working after…

My e-go Max motor stopped working after 5 months of very high regular riding in London.
I purchased my bike from ecobike company but this company repaired my motor (which I am very thankful).
They did repair my bike and they received from me 1 star for it however product isn't very reliable for my cycling needs.
This bike is made in China.
Isn't best product on the UK market.
If you are cycling every day like me in London for work - look for more reliable products. Bike is very heavy for any woman. Till today they didnt explained to me what's happened to my motor.
I'm disappointed. Chinese bike is not cheap. I'm paying loan. When is rainy weather the bike is folding very heavily. Rear light isn't connected to the bike. This light is powered by battery only. Till today I do not know how to on my front light as they didn't provided a simple instructions. Also the cables coming out from the front light which I didn't used that light from day when I bought it due lack of instructions. Glenn from E-go bike is very responsive but I feel that he just tried to force me by his emails to change my mind about my review and give him a more stars. This is my the most honest rewiev. I'm reviewing a product Glenn. A product speaks for itself.

29 de outubro de 2022
Avaliação não solicitada
logotipo da E-Go Bike

Resposta da E-Go Bike

Your bike developed a fault after 1500 miles of trouble free riding. You did not purchase your bike from us but as we are the importer we immediately dispatched a van to collect your bike and rectify the fault, 2 x 100 mile round trips. for this outstanding service we received a 1 star review! Doesn't sound thankful to me
To this point the bike was very reliable, and since repair continues to be.
The bike is made in China, as are most electric bikes, those that are not are built with many Chinese parts.
It is not the best product on the Uk market, you need to spend 3-4k for this!
Again you state bike is unreliable, this simply is not true, the weight of the bike is clearly stated on the purchasing companies website, there are two lighter models available!
Your next claim that until today nobody explained what happened to your motor, this is simply untrue, firstly there was not a problem with your motor, the issue was a loose connection, you were informed the day the bike was returned by email what the problem was (including photos) emails can be supplied proving this. secondly the faulty part was returned to you with the bike !!!!!
When you were sold the bike you was sent a PDF of FAQs which answered such questions as how to turn on the front light, same PDF is available on our website as a download, by email, webchat or phone!!
Lastly you claim I tried to force you to change your mind about the review, again not true I simply suggested to you that your 1 star review is the worst possible review you could have left for our outstanding customer service and I asked what review you would have left if our service has not been so good!!!!
You have also failed to mention that this weekend, after 1500 miles you got your first puncture and insisted I immediately sent you a new tyre and two tubes under warranty!
An honest review ? I will let the readers decide after they have read the 305 reviews above yours detailing both the great quality of the product and customer service.

Avaliado com 5 de um total de 5 estrelas

Easy ordering and very fast delivery

Easy ordering and very fast delivery. The ego Max I ordered was the right choice, it’s my first ebike and I love it.

20 de outubro de 2022
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi Helen, happy you're pleased with your purchase, all the best

Avaliado com 4 de um total de 5 estrelas

Good Bike

E-GO MAX review:
Bigger than BrUmpton but stronger: Huge battery range with bigger better wheels=better ride, your choice.
Bike is very well made, Solid. Good ride comfort and good safe control.
Seven manual gears AND Five speed Electronic motor.
Lights & stand included: optional rack (worth it).
This is a foldable bike, not fold flat compact; the play off for bigger and higher specification.
IS allowed on trains as a 'folding bike'.
-(updated) purchased via third party supplier (of a
similar name see seperate reveiw)
Summary Bike excelent: third party supplier not so.

22 de outubro de 2022
Avaliação não solicitada
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi, many thanks for your comprehensive review of our Max bike, with regard to the use of the dreaded Evri service, this is certainly not our chosen courier service but due to the continuous strike action by Royal Mail and Parcel Forced we are being forced to use other couriers and apologise for their poor service. All the best

Avaliado com 5 de um total de 5 estrelas

Great bike, great service.

Just over a year ago I bought an E-Go bike. I wanted to use it to travel to work (cycle to the train station, take on train for fewer stops, then hop off and cycle the last bit) as a way of saving money, reducing contact with people during the pandemic and gettign ore exercise.

It has been absolutely brilliant. Fun to ride (bit like a BMX bike but with a higher seat), easy to take on train, quick, and a good workout (I typically cycle about 8 miles of my roundtrip). I charge after every two round trips.

A week ago, I noticed a rattling. I did not investigate and was not surprised when a little bracket fell off and the mudguard came loose. My bad for not looking for the rattle. I looked around my hardware stores for the little bracket thing but no luck. So I emailed the company, who answered promptly, and sent me a couple of replacement brackets for no fee. And by first class post.

They did not ask I write a review but I had been intending to, just had never got round to it. But their prompt service as well as the excellence of the bike got me off the sofa and to the keyboard to type this.

First class bike, first class service, highly recommended

26 de setembro de 2022
Avaliação não solicitada
logotipo da E-Go Bike

Resposta da E-Go Bike

Hi Tim, really appreciate your review, all the best.

Avaliado com 4 de um total de 5 estrelas

Fun bike (lite +)

The bike was delivered promptly & in the condition you would expect with all parts enclosed.
The communications prior & during purchase with Glenn@e-go were prompt & helpful.
The bike appears well made, fun to ride & gives the amount of boost that I need, so far, and like the fact I can choose to ride just as a normal bike (why I chose this particular bike).
Would give 5 stars, but given the cost of the bikes, I would hope for better/clearer instructions for the final fittings (mud guards), which were surprisingly fiddly & need an extra pair of hands. Additionally, the trip computer is a little fiddly to set to mph even with instructions.
However, overall I would definitely recommend e-go bikes based on my experiences to date.

10 de setembro de 2022

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais