Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Ver mais
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Veja o que dizem as avaliações
I mis-ordered a product, the wrong strength. I had sent an email, but thought to try Customer Service. I got Jackson, he was great! He changed the order quickly and sent a confirmation email. Couldn't... Ver mais
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Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Ver mais
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Always order from here for everything. Great prices, quick delivery and the customer service team are great. When I emailed, my issue was resolved really quickly by Jackson which I really appreciated.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Informações de contato
33 Bennett’s Hill, B25SN, Birmingham, Estados Unidos
- info@e-liquids.com
- e-liquids.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service from Richard
After receiving two faulty disposable vapes and leaving a negative comment here e-liquids contacted me and asked what the issue was , I explained the charging ports were damaged and Richard at customer services couldn’t apologise enough and promptly issued me with a refund. It is rare in these times to find a business that cares about the customer. So thanks RIchard and eliquids . I will order again
24 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Andrew,
Thank you so much for your understanding and for giving us the opportunity to make things right. We sincerely apologize for the inconvenience caused by the faulty disposable vapes. We're glad that Richard could assist you and that you were satisfied with our resolution.
Your satisfaction is very important to us, and we truly appreciate your kind words. We strive to provide the best customer service, and it's rewarding to know that our efforts are recognized. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
Great service
A very good site and easy to use. Very competitive prices and would recommend to friends
19 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Daniel,
Thank you so much for your wonderful review! We're delighted to hear that you found our site user-friendly and our prices competitive. Your recommendation means a lot to us. If you or your friends ever need anything, please don't hesitate to reach out. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
I would award you 6 stars
I have been purchasing all my goods since this company started on ebay since around Nov 2014. Until recently they sent me a flyer about there online shop. I could of had thousands in awards points 😆 if I had known about this great shop online. I have told most of my friends about e-liquids, all have purchased a lot of items over the years. They mentioned there customer service is absolutely fantastic, very friendly and resolved everything very quickly. I am in the armed forces, so word gets around very quickly. I have passed on over 340 customers there way. You will not find anywhere as cheap, with fantastic very friendly customer service and next day delivery as these guys. They always have a great selection of everything and brilliant deals too. I never buy from anywhere else. Rest assured they only sell all genuine gear. As there are a few shops online in the UK that don't. Keep up the great work and thanks again 👍
24 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Karl,
Thank you so much for your incredible review and for your loyalty since our early days on eBay! We truly appreciate your continued support and your efforts in spreading the word about e-liquids. It's wonderful to hear that our customer service and product selection have consistently met your expectations.
Your feedback is invaluable to us, and we're thrilled to know we've earned your trust. We'll keep striving to provide the best service, genuine products, and fantastic deals. If there's ever anything more we can do for you, please let us know. Thank you for your service and for bringing so many new customers our way. We look forward to serving you for many years to come!
Kind Regards
Customer Services Team | e-liquids.com
Finally got my items.very helpful when…
Finally got my items.very helpful when needed..items are spot on .will defo order again 👍
22 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Stephen,
Thank you so much for your updated 5-star review! We sincerely apologize for the initial issues with your order, but we're delighted to hear that you received your items and are happy with them. Your satisfaction is our top priority, and we're glad we could assist you. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
Great service
Great choices,great value and reliable delivery, what more could you want
18 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Anne,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback means a lot and motivates us to keep providing top-notch service. If there's anything more we can do for you or if you have any suggestions, please don't hesitate to reach out. We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
Uncontactable when order not received
I have used this company for a year or so and previously been very satisfied with the service but I have encountered problems with the last 2 orders.
One took far longer than the advertised delivery time and the last one has not materialised at all. I have tried contacting by email and WhatsApp with no response and the phone line is constantly engaged.
DPD have admitted it was delivered to the wrong address but I cannot contact this company to arrange a refund or replacement of my £40 order. The lack of contactability is extremely frustrating and I have had to order from elsewhere. Edit
Your reply indicates that you did not read the part where I explained that DPD delivered it to the wrong address and admitted they had done so. I also explained this in my email which went unanswered. Your records will of course show it was delivered, but not to me!! My complaint is that it was only possible to get any response by leaving a review here as others have clearly resorted to.
19 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for your feedback. We’re sorry to hear about your dissatisfaction with your recent experience. We want to clarify that we did provide tracking information via email, and according to our records, your order was delivered the next day.
We apologize if there was any confusion or if our communication was not clear enough. Your satisfaction is important to us, and we appreciate your patience. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team
Kind Regards
Customer Services Team | e-liquids.com
Not recommended at all ordered monday…
Not recommended at all ordered monday morning and only ordered from them
Becouse of next day delivery , today is thursday no email no update , phones always engaged , whats no reply email no reply , all recent reviews says the same thing , i guess ill have to go through cc to get my money back . Save your time and money and shop somewhere else
17 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Khan,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We understand how important timely delivery and responsive customer service are, especially when you choose us for next-day delivery. Please be assured that we are looking into this matter to prevent such issues in the future.
Kind Regards
Customer Services Team | e-liquids.com
Good selection, bad product checking.
The shop has a great selection of all things vape... However, I ordered a Vaporesso Armour S in Cyber Blue and the wrong colour arrived.
Customer service were really good and were quick to respond. When they saw it's was incorrect they offered either to refund or replace the vape. I chose to replace the vape as I really wanted the Cyber Blue. I received the replacement today and it is the Cyber blue colour... But it's the wrong model! I received a bigger, heavier model, the Armour Max.
I have decided to just leave it there as I can't be bothered going back and forth. To customers, please make sure you know exactly what your buying. To E-Liquids, you must do better in checking your shipping the correct product!
Not that happy, no longer a customer of E-Liquids.
19 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Ruaridh,
Thank you for sharing your experience and for your honest feedback. We sincerely apologize for the repeated mistakes with your order. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused.
We're glad our customer service team was able to respond quickly and offer solutions, but it's clear we fell short in ensuring the correct product reached you. Your feedback is invaluable, and we'll be taking immediate steps to improve our order fulfillment process to prevent such errors in the future.
We hope you might give us another chance to serve you better. If you decide to return in the future, please reach out directly so we can personally ensure your order is handled with the utmost care.
Kind Regards
Customer Services Team | e-liquids.com
EXTREMELY DISSATISFIED
I have been a regular customer for for nearly two years. Placing 1 or 2 orders every month. I was expecting a delivery today but for some reason unknown to me and their customer services, a DPD ticket was raised but my parcel never handed over to the courier. So I didn't get my delivery today even though they promised me next day delivery. Furthermore when I enquired with them some guy called Richard emailed me back saying they will investigate which fine but what about my products. I emailed them at 13.25 and didn't get a response until 16.00. Also they have a number for customer service 0121 272 2900 of which the line is always busy. I must have called it atleast 20times today. I would expect these lot to send me out my order today with an apology expecting it to arrive tomorrow but guess these lot can use their initiative. Extremely disappointed!!!! I have to go to my local shop and spend a further £20.00 today. Clearly they've got issues internally they need to sort out without the expense of effecting their customers!
14 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Omar,
Thank you for taking the time to leave a review, I am sorry to hear there has been an issue with your recent order.
We sincerely apologize for the inconvenience caused by the delay in your delivery and the difficulties you faced when trying to contact our customer service team.
We understand your frustration, especially as a loyal customer for nearly two years. It appears that there was an issue with our courier service, where your parcel was not handed over as expected. We apologize for this oversight and any inconvenience it caused you.
I am pleased to inform you that your order was delivered on the next working day. However, we understand this does not fully mitigate the inconvenience you experienced. We are sorry to hear you had to spend extra money at your local shop as a result.
Your feedback is crucial in helping us identify areas for improvement, and we are committed to addressing the internal issues you mentioned to prevent similar situations in the future.
Thank you for your understanding and patience. We value your continued support and hope to provide you with a better experience moving forward.
Kind Regards
Customer Services Team | e-liquids.com
Very disappointed
I used to use this company a lot. When they first started their loyalty scheme was amazing with lots of ways to earn lots of points. However this then changed and they massively reduced how many points you could earn. As a result I moved to another company.
Last week I decided to use the £19 worth of loyalty points that I had accumulated only to find that there wasn't an option to use them on checkout. I tried to contact the company through their WhatsApp but no response, emailed them, no reply. Continuously rang them with either engaged no or reply. Eventually 12 hours later they responded to my WhatsApp. I explained the issue and they said they'd passed it to their technical team. By the next morning I'd heard nothing. Took me another 4 days of ringing and WhatsApps before I finally got a reply. Used my points but doubt I'll use them again
14 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Simon,
Thank you for taking the time to leave a review, I am sorry to hear there has been an issue with your recent order.
m truly sorry to hear about the difficulties you encountered with our loyalty scheme and the subsequent issues when trying to redeem your points.
We understand how frustrating it can be when a previously satisfying experience changes, and we apologize for any inconvenience this has caused. It is disappointing to hear that our recent changes to the loyalty scheme and the challenges in using your points have led to dissatisfaction, especially for a valued customer like yourself.
We regret the delay in resolving the issue with your loyalty points. Rest assured, we are taking steps to enhance our system and provide a smoother experience for our customers.
Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Kind Regards
Customer Services Team | e-liquids.com
Fantastic seller…
This is my first go to place for all my vaping products,it has been for a year now.
The price of the products are extremely reasonable and always have the newest products available that you do not see 9n the high street.
Next day delivery service is very handy and convenient.
Any issues with the orders has always been quickly resolved.
Would highly recommend them thankyou very much.
13 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Chloe
Thank you for taking the time to leave us a review, it is great to hear that you were happy with your purchase (and the extras).
Great customer service is very important to us so it is fantastic to hear our team member has been able to help.
We genuinely appreciate you taking the time to leave us five stars and hope to see you again.
Kind Regards
Customer Services Team | e-liquids.com
Ordered 2 days ago and still haven’t…
Ordered 2 days ago and still haven’t had my ‘next day delivery’ order.
DPD haven’t received the parcel yet so it hasn’t actually been shipped.
Gutted as I order monthly from here.
No communication to say it’s delayed at all.
I have now sent 6 emails and tried to call them a number of times. Not getting anywhere.
They were very happy to take my money but now i am left not knowing if I will ever get the order!!
Won’t be using again that’s for sure.
Stay clear.
My order number is 307150. Someone needs to respond to me today or I will be contacting my bank to get the money back
A day later and still no response!!!!!
AWFUL CUSTOMER SERVICE STAY CLEAR
10 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello
Thank you for taking the time to leave a review, I am sorry to hear there has been an issue with your recent order.
We do pride ourselves on being honest and helpful when anything goes wrong so I am sorry to hear you may have found our customer service teams response.
I am truly sorry to hear about your recent experience and the frustration it has caused. We deeply regret that your order was not delivered the next day as expected, and I sincerely apologize for the pause in communication regarding this delay.
It appears that there has been an issue with our courier service,
which has resulted in your parcel not being shipped on time. We understand how disappointing this is, especially as a valued monthly customer. Please know that we are urgently addressing this with the courier to ensure that there are no repeat incidents.
Your feedback is crucial in helping us improve, and we are committed to making this right and we can see you order has now been delivered.
Thank you for your patience and understanding. We appreciate your business and hope to restore your confidence in us.
Kind Regards
Customer Services Team | e-liquids.com
No help available. 😔
Placed an order and paid for next day delivery (09/06/24) should have been here by now (12/06/24) but DPD has not received my parcel but has my shipping info. Tried to get in contact via WhatsApp and email and tried to phone as well but the line is always busy. Can't seem to get anywhere with anybody from customer service as of yet. Which is a shame as was really looking forward to trying this place.
**EDIT**
After speaking so somebody we figured out what had happened and I have now received my parcel! Thank you guys!
9 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Hayley,
Thank you for taking the time to leave a review, I am sorry to hear there have been some issues with your recent order.
We do pride ourselves on being honest and helpful when anything goes awry and we can see our customer service team have responded to your whatsapp messages earlier today.
We would like to look into this for you so if you could drop an email to info@e-liquids.com a member of our team will be in touch.
Kind Regards
Customer Services Team | e-liquids.com
Quick to respond with my inquiry very…
Quick to respond with my inquiry very helpful
11 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello David,
Thank you for taking the time to leave us a review, it is great to hear that you were happy with your purchase
Great customer service is very important to us so it is fantasitc to hear our team member has been able to help.
We genuinely appreciate you taking the time to leave us five stars and hope to see you again.
Kind Regards
Customer Services Team | e-liquids.com
I've ordered eliquids and vapes last…
I've ordered eliquids and vapes last week ,still haven't received them ,it's saying dpd have my details not received the item yet , i have tried to contact through email wattsapp, plus telephone with no luck , I'm not happy 😠
Update. My items was out of stock .
So I received full refund
Thank you
5 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello
Thank you for taking the time to leave a review, I am sorry to hear there have been some issues with your recent order.
We do pride ourselves on being honest and helpful when anything goes awry.
We would like to look into this for you so if you could drop an email to info@e-liquids.com a member of our team will be in touch.
Kind Regards
Customer Services Team | e-liquids.com
Very disappointed
Very disappointed. Week waiting for delivery and still nothing. No answers to WhatsApp or emails, no updates Order #302920
6 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello
Thank you for taking the time to leave a review, I am sorry to hear there have been some issues with your recent order.
We do pride ourselves on being honest and helpful when anything goes awry however we do not ship products outside of the UK
and we have been unable find any purchases under your details.
We would like to look into this for you so if you could drop an email to info@e-liquids.com a member of our team will be in touch.
Kind Regards
Customer Services Team | e-liquids.com
First Time Buyer
First Time Buyer
Came across this website after spending loads of money going to vape shops for coils and liquids and it could not of been more of an easier experience on the website, easy to search for what your looking for and tons and tons of different flavours to choose from.
My order came with two free liquids not a lot of website will throw in a gift when ordering
Very efficient quick delivery and the reviews speak for themselves
I have found my number one go to website keep up the fab work!!!
2 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Roxii
Thank you for taking the time to leave us a 5 star review, we genuinely do appreciate it.
We're delighted you found our website easy to use and the speed of delivery.
We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
The only shop I use now to get my vape…
The only shop I use now to get my vape consumables. Prices, loyalty rewards, delivery, range of products…unbeatable, in my humble opinion. Great service, deserves every success, one happy customer here
30 de maio de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello
Thank you for taking the time to leave us a 5 star review, we genuinely do appreciate it.
It is great to hear you were happy with our service and price!
We look forward to serving you again soon!
Kind Regards
Customer Services Team | e-liquids.com
placed an order a few days ago and not…
placed an order a few days ago and not got it, phone lines are just busy, whatsapp not working and no reply from emails.
UPDATE, received email and good had been lost with the courier so replacements are due tomorrow
4 de maio de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Chloe
Thank you for taking the time to leave us a review, it is great to hear that you were happy with your purchase (and the extras).
Great customer service is very important to us so it is fantastic to hear our team member has been able to help.
We genuinely appreciate you taking the time to leave us five stars and hope to see you again.
Kind Regards
Customer Services Team | e-liquids.com
I have been trying to contact someone…
I have been trying to contact someone regarding my order. The phone number isn’t recognised and the what’s app function won’t answer so I messaged and three days later I’ve still not received a reply. I paid for my order on Friday morning, should be next day DPD delivery but they still haven’t had the package. Not impressed at all. Need someone to reply to me please! 😡
3 de junho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Toni,
Thank you for taking the time to leave a review, I am sorry to hear there have been some issues with your recent order.
We do pride ourselves on being honest and helpful when anything goes awry however we do not ship products outside of the UK
and we have been unable find any purchases under your details.
We would like to look into this for you so if you could drop an email to info@e-liquids.com a member of our team will be in touch.
Kind Regards
Customer Services Team | e-liquids.com
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