Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Ver mais
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Veja o que dizem as avaliações
I mis-ordered a product, the wrong strength. I had sent an email, but thought to try Customer Service. I got Jackson, he was great! He changed the order quickly and sent a confirmation email. Couldn't... Ver mais
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Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Ver mais
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Always order from here for everything. Great prices, quick delivery and the customer service team are great. When I emailed, my issue was resolved really quickly by Jackson which I really appreciated.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Informações de contato
33 Bennett’s Hill, B25SN, Birmingham, Estados Unidos
- info@e-liquids.com
- e-liquids.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wrong items received, zero response from company
Placed an order and received a text to say they were out of stock of the items, no problem, it happens.
Was advised they had alternative flavours available so asked for them to split the order. Received no response.
I was then delivered a different flavour that I cannot stand. So messaged the person who text me (Richard), still no response.
Tried to contact via their contact number, constantly engaged.
Messaged their whatsapp contact number, they responded asking for a photo of what was delivered, which I provided. No response.
Emailed their contact email, no response.
Update - Received a response via email and they have processed a refund.
Won't be using them again, loyal customer totally ignored.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for providing more information. Upon reviewing your case, I can confirm that a full refund has been processed for the order in question. If you have any further concerns, please don’t hesitate to contact me—I’ll be happy to assist you.
Hope to see you again soon!
Favorite place for my Nic Shots ❤️
I’ve become a go-to customer. I love your product range. I usually place my order via Deliveroo and always receive freebies and samples. Today I received some gummies. You know how to make a customer smile after each purchase.
- Sam
21 de janeiro de 2025
Avaliação não solicitada
orders go missing watch out!
2 times in a row now my orders have just been lost, no updates to tracking and almost impossible to reach customer services to ask for a refund or a replacement being sent. will not be trusting this site going forward
17 de janeiro de 2025
Avaliação não solicitada
Resposta da E-liquids.com
We’re really sorry to hear about your experience with lost orders and the difficulty you’ve had reaching our customer service team. This is certainly not the experience we want for our customers, and we completely understand your frustration.
We would like the opportunity to make this right. Please reach out to us directly at 0121 272 2900, and we’ll prioritise resolving this issue for you, whether that means a refund or a replacement.
Thank you for your feedback it helps us improve, and we hope to regain your trust.
Kind Regards
Angel
E-liquids.com
Delayed order
I had a delay on my order but when I contacted Richard at e-liquids he sorted the issue out straight away and was very understanding. I would have left 1 star but the service here was exceptional and I will be back for more!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da E-liquids.com
Hello Paul,
hank you so much for your 5-star review! We're sorry to hear there was a delay with your order, but we're thrilled that Richard could resolve it quickly for you. Providing exceptional service is our priority, and we're so glad we could turn things around for you. We look forward to serving you again soon
Kind Regards,
Customer Services Team | e-liquids.com
Great service
Great service. Orders delivered promptly. Products excellent. I did have a little problem with one of the e liquids I bought, which I emailed them about and I had a prompt reply and refund. Brilliant!
9 de janeiro de 2025
Avaliação não solicitada
Resposta da E-liquids.com
Hello Karen,
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and prompt delivery. It's great to know you’re enjoying our products!
We’re sorry to hear about the issue you experienced with one of the e-liquids, but we’re glad our team could resolve it quickly for you. Your satisfaction is our top priority, and feedback like yours encourages us to keep up the good work.
If there’s anything else we can help with, don’t hesitate to get in touch.
Kind Regards,
Customer Services Team | e-liquids.com
Superb service and next day delivery
Superb service and next day delivery . Top quality products at a very good price.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da E-liquids.com
Hello Dave,
Thank you so much for your fantastic 5-star review! We’re delighted to hear you enjoyed our superb service, next-day delivery, and top-quality products at great prices. Your feedback means the world to us, and we look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Absolutely terrible
Absolutely terrible, wouldn't order from them if I was paid to do so. Ordered enough to get next day delivery and a week later it still hadn't arrived, chased it up to be told they would look into it. Within an hour I got the dispatch email along with an email from DPD saying they had only just received the parcel. I've sent 2 emails and still no response as to what happened, they simply ignored my order and no apology or anything.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Abby
hank you for taking the time to share your feedback. We are truly sorry to hear about your experience, as this is not the level of service we aim to provide.
We can assure you that we responded to your concerns and, upon identifying the issue with your order, we took immediate action to resolve it. As soon as the error came to light, your parcel was dispatched promptly, and we updated you with the relevant tracking information.
We deeply apologize if this process caused any frustration or inconvenience, and we regret if our communication did not meet your expectations. Your feedback is invaluable, and we will use it to improve our processes moving forward.
If there is anything further we can do to assist, please don’t hesitate to reach out to us directly
Kind Regards,
Customer Services Team | e-liquids.com
11 out of 10
The customer service is top-notch—Richard was super helpful, friendly, and made everything easy. Highly recommend!
24 de dezembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello AG
Thank you for your amazing review! It's lovely to hear how helpful Richard was. Outstanding service is what we aim for, and we're thrilled to know your experience was seamless. We appreciate your recommendation and look forward to assisting you again!
Kind Regards,
Customer Services Team | e-liquids.com
I had a first order which was great and…
I had a first order which was great and came quickly and was very happy. This made me want to be a returning customer. I made an order over a week ago with next day dpd delivery. DPD have said they have the order details but no order in which I had no communication that it was delayed I had to reach out twice on WhatsApp as phone lines were down for this company before getting a response. I was ensured that I would get an update however no update has been provided and I have had to chase again. Extremely disappointed, would like my money back.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had with your recent order and for any inconvenience caused.
We understand how frustrating it must have been to face delays and to have to reach out multiple times for updates. Please rest assured that we take such concerns seriously. Our team responded to your concerns and investigated the issue with urgency. Once the problem was identified, we worked quickly to resolve it.
We strive to provide a seamless experience for all our customers, and it’s clear we fell short in this instance. We are committed to learning from this to ensure it doesn’t happen again in the future. If there are any outstanding concerns or further assistance required, please don’t hesitate to reach out to us directly.
Kind Regards,
Customer Services Team | e-liquids.com
Wonderful site
Wonderful site, frequently used
Happy to highly recommend for all your vaping products
15 de dezembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Dean,
Thank you so much for your glowing review! We’re thrilled to hear that you frequently use our site and would highly recommend us. Your kind words mean the world to us, and we’re committed to continuing to provide you with the best vaping products and service.
Kind Regards,
Customer Services Team | e-liquids.com
The number one place to get all thing…
The number one place to get all thing vapes and liquids, the best. Fast service and fast delivery, 100%. Many thanks
6 de dezembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Jay,
Thank you so much for your amazing review! We're thrilled to hear that you enjoyed our fast service and delivery. Your kind words mean a lot to us, and we're delighted to be your number one choice for all things vapes and liquids.
Many thanks once again for your support, and we look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
First time ordering but the oils smell…
First time ordering but the oils smell fantastic can't wait to try them
3 de dezembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for your wonderful 5-star review! We're delighted to hear that you're excited about trying our products and that the oils smell fantastic. If there's anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Customer Services Team | e-liquids.com
Love this shop
Love this shop. Great collection of all vaping products. Without doubt best prices. Delivery is almost next day if ordered before midday.
And the £5 welcoming gift card with no minimum spending required makes this company the best I've come across online for my vaping needs ..
Thank you for awesome products and quick delivery service
11 de novembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our collection, prices, and quick delivery service. It’s our priority to offer the best experience, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Very well packaged
Very well packaged , fast delivery and excellent price, highly recommended
13 de novembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Stephen
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our packaging, delivery speed, and pricing. Your recommendation means a lot to us!
Kind Regards,
Customer Services Team | e-liquids.com
Great prices and super quick delivery
Great prices and super quick delivery
12 de novembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Lee,
Thank you for your fantastic 5-star review! We're thrilled to hear that you’re happy with our prices and speedy delivery. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Found the target 100 kit at the best…
Found the target 100 kit at the best price here. Quick, no hassle.
10 de novembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Nazmul,
Thank you so much for your 5-star review! We're thrilled to hear you found the Target 100 kit at the best price and had a quick, hassle-free experience with us. We appreciate your support!
Kind Regards,
Customer Services Team | e-liquids.com
Another great delivery
Another great delivery, came next day by lunch time and products always spot on.
Great deals as always! Ps..thanks for the MAOAM :)
12 de novembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Chantelle,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your delivery arrived promptly and that you're happy with your products. It's great to know you're enjoying the deals and the MAOAM as well! We look forward to serving you again soon.
Kind Regards,
Customer Services Team | e-liquids.com
Very quick to respond to emails if you…
Very quick to respond to emails if you have any issues, issues or queries with your order
And very quick to rectify any problems
Makes you feel valued as a customer
11 de novembro de 2024
Avaliação não solicitada
Great company to deal with
Great company to deal with. Well laid out website. Best products.fast postage.
3 de novembro de 2024
Avaliação não solicitada
Good range of products at competitive…
Good range of products at competitive prices.
Fast delivery of ordered items,
Easy to use the website,
I will use them again
8 de novembro de 2024
Avaliação não solicitada
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