I have been with Easily since 2001 and the service has had many ups and down. For a while their response time really dipped as they shipped their support overseas, but since it has been back in the UK... Ver mais
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Veja o que dizem as avaliações
Problems with my account, sent a query, got an automated email 24 hrs later followed by a further email 2 days later asking for security details, took over a week for them to get an answer which ess... Ver mais
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I have been with Easily for around 25 years when I first bought my business domain and have put off moving it to be with all my other domain names. They are a brilliant company and can't recommend th... Ver mais
A empresa respondeu
We finally resolved the issue with the renewal of our Domain name. We have now learnt that in response to any queries we should always use the same "Ticket" number - this is their reference number gi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
EASILY, a leading UK-based company offers a comprehensive suite of online services tailored to meet your needs. From domain registration to SSL certificates, hosting solutions, and robust online solutions, we provide everything you need to establish and grow your digital presence with ease. Our intuitive platform and expert support team ensure a seamless experience from start to finish, allowing you to focus on what matters most – your business. With competitive pricing, reliable infrastructure, and a commitment to customer satisfaction, EASILY is the trusted partner you can rely on for all your online endeavors. Whether you're a small business owner, a budding entrepreneur, or an established enterprise, let us help you unlock the full potential of the internet and propel your success forward.
Informações de contato
Fusion Hive, North Shore Road, , TS18 2NB, Stockton-on-Tees, Reino Unido
- support@easily.uk
- easily.uk
3,8
Muito Bom
1 mil avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very efficient service
Very efficient service. All renewed without any fuss. Very reassuring that my domain will always be kept active without having to worry about renewal dates.
16 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi John,
Thank you for your great review! We're really pleased to hear that your renewal went smoothly and without any fuss.
It's our aim to make domain management as simple and stress-free as possible, so it's great to know you feel reassured that your domain will stay active without the worry.
If you ever need any support, we’re just a message away.
Best regards,
The Team @ Easily UK
(Resolved) The domain portal is broken - AVOID
The domain portal is broken, you can't remove defunct nameservers without it erroring. Sent an email to support@, twelve days ago, no reply. Avoid.
Updating this review to three stars, because while it was fixed, didn't receive a reply via email to either email addresses - and there is no excuse for the DNS portal to be broken.
4 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Lynden,
Thanks for getting in touch and leaving a review. We're sorry to hear about your experience.
One of our team contacted you on the 5th of June at 10:06 AM (ref #2065737) informing you that the Nameservers had been reset.
If you need further assistance, please get in touch with our support team and we will be more than happy to help.
Best regards,
The Team @ Easily UK
We had a problem with emails bouncing…
We had a problem with emails bouncing back. Spoke to Christopher @ Easily via email - within an hour he had sent us the information and instructions we needed to resolve the problem.
Excellent service
11 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your kind review! We're so pleased to hear that Christopher was able to respond quickly and provide the information you needed to resolve the issue.
Delivering fast and effective support is always our goal, and it’s great to know we hit the mark. We'll be sure to pass your feedback on to Christopher!
If you need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
Quick and helpful support
Really helpful and rapid support service after what used to be a very easy process until the portal changed. Still not that easy to navigate but it's not my specialist subject so the quick support has been very useful. I forgot my passwords but was guided through the reset process and back in action. Thank you
10 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your honest and thoughtful review.
We appreciate the feedback regarding the Portal. This is something our development team is actively working on improving. However, we’re really glad our support team could step in and help quickly.
It’s great to hear you were guided through the reset process and are now back up and running. If you ever need a hand again, we're always here to support you.
Thanks again for your feedback!
Best regards,
The Team @ Easily UK
Work completed correctly
Christopher M. completed our request within a day and confirmed the same. We checked on our end and confirmed it was done correctly the first time. This was very helpful for us. Thank you!
6 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your kind review!
We're so pleased to hear that Christopher was able to complete your request promptly and without fuss, that’s exactly the level of service we aim to provide.
It's great to know the support was helpful to you, and we’ll be sure to pass your thanks along to Christopher.
If you ever need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
Resposta de Easily
Hi Martin,
Thanks for the fun and fantastic review, we love “easy-peasy lemon squeezy”! 🍋
We’re really glad to hear your renewal process was smooth and straightforward. That’s exactly what we aim for!
If you ever need a hand with anything else, don't hesitate to reach out.
Best regards,
The Team @ Easily UK
Absolutely shocking company
Absolutely shocking company. Used them for years and now there is no contact telephone number. My account has been compromised and I need to secure it, but their password reset function does not work and their automated email response says they will come back to me in 3-5 working days. Not good enough.
7 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Richard,
Thanks for getting in touch. We're sorry to hear about your recent experience.
Password reset tokens are only valid for one attempt and password resets are limited to 5 per 24-hour period.
Our team will reach out and provide you with further assistance accessing your account. If you need anything else, don't hesitate to let us know.
Best regards,
The Team @ Easily UK
Fantastic Support Staff
I have used Easily for many years, but recently forgot all my login details. I had a few logins for different domains.
I have to say, that Ryan on the support desk came to my rescue. Nothing was too much trouble and once security checks were confirmed, he sorted out all my issues.
Ryan, I cannot thank you enough :)
5 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Lee,
Thank you for your kind words and for being a long-time customer. We’re so glad to have you with us!
It’s great to hear that Ryan was able to step in and get everything sorted for you. We know how frustrating login issues can be, so we're really pleased he was able to make the process smooth and stress-free.
We'll be sure to pass on your thanks, it’ll mean a lot to him!
If you ever need anything else, don't hesitate to reach out.
Best regards,
The Team @ Easily UK
I’ve been a customer for over 20 years…
I’ve been a customer for over 20 years and have only once been disappointed in the service. easily, without informing me, stopped retaining email beyond 50MB. I only found out when trying to rebuild my mail locally. When I contacted them I was told I hadn’t paid for retention. However, when I first contracted the service, full mail retention was free and when charging had been introduced, they had not contacted me. That was very poor.
5 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Mr Elliot,
Thank you for taking the time to share your feedback, and for being a valued customer for over 20 years. We truly appreciate your long-standing support!
Our free email accounts do allow for retaining emails, but this is limited to 50MB per account. Paid email starts at 5GB of server space per account.
If there’s anything we can do to help further or clarify, please don’t hesitate to reach out to our team at support@easily.uk and we will be more than happy to assist.
Best regards,
The Team @ Easily UK
I have been a customer for 18 years
I have been a customer for 18 years. In that time have only contacted Easily maybe 6/7 times, at most, simply because their hosting activities run very smoothly and this is despite several changes of ownership.
A fault was reported in an email alias by one of our members. I failed to log-in so I contacted the Helpdesk getting a reply from Christopher McGuiness within the hour.
He asked for Profile details and found a variation which he corrected immediately.
I have logged in, checked email aliases though I couldn't find a fault!
Everything now seems to be working well.
Well done Easily for such a prompt response. No wonder I have selected your Hosting for such a long time.
Niall - Webmaster
4 de junho de 2025
Avaliação não solicitada
Resposta de Easily
Hi Niall,
Thank you so much for your thoughtful and detailed review, and for being a loyal customer for 18 years! We're truly grateful for your continued trust in us over the years, especially through periods of change.
It’s fantastic to hear that Christopher was able to assist you so promptly and resolve the issue efficiently. We’re proud of our support team and will make sure your kind words are shared with him.
We’re glad everything is now running smoothly again. If you ever need assistance in the future, don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your continued support!
Best regards,
The Team @ Easily UK
Helpful support
Christopher was very helpful when I needed to create and transfer a security certificate to my website and lost track of the process.
28 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your kind words! We're delighted to hear that Christopher was able to help you through the process of creating and transferring your security certificate.
It’s easy to lose track of the technical steps sometimes, and we're glad he could step in and make things easier for you. We'll be sure to pass along your feedback to him!
If you ever need further assistance, we're always here to help.
Best regards,
The Team @ Easily UK
Good response from support team
The person from the support team was persistent and patient and the problem got solved efficiently without fuss, I am very pleased.
29 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Richard,
Thank you for your kind feedback! We're so pleased to hear that our support team was able to assist you with persistence and patience, and that the issue was resolved smoothly.
It’s always our aim to make things as straightforward and stress-free as possible, so it's great to know we delivered that for you.
If you ever need anything else, we’re always here to help.
Best regards,
The Team @ Easily UK
Resposta de Easily
Hi Derek,
Thank you for your kind words! We're delighted to hear you were happy with the speed and efficiency of our service.
We really appreciate your feedback and look forward to supporting you again in the future.
Best regards,
The Team @ Easily UK
Rapid reply to a set up query
Rapid reply to a set up query, including with follow-up extra information when I asked for it.
28 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your great review! We're really glad to hear that our team was able to respond quickly and provide the extra information you needed.
Supporting our customers efficiently and thoroughly is always our goal, so it's great to know we hit the mark for you.
If you ever have more questions or need assistance, we're always happy to help.
Best regards,
The Team @ Easily UK
Exceeded expectations
I had an issue with not receiving emails to my domain address as my credit card had expired and the account had not auto renewed. Easily quickly restored my account without waiting for payment.
The service exceeded my expectations. My account was renewed quickly, communication from Easily staff was excellent. Could not have been better. Many Thanks
27 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi William,
Thank you for taking the time to share your experience! We’re so pleased to hear that we were able to exceed your expectations!
We understand how important it is to have uninterrupted access to your email, and we're glad our team could step in quickly to help. It's great to know the communication and support you received made a positive difference.
Your kind words mean a lot to us. If there's anything else you ever need, don't hesitate to get in touch.
Best regards,
The Team @ Easily UK
No way to transfer out domain
I've been with Easily for years and never had any problems with them.
But recently, my main domain has been having daily IP address changes, sometimes multiple times daily, so I decided to transfer it to my main host.
I've emailed Easily support twice now to get the IPS tag changed so that I can transfer the domain. No reply, no action taken.
There is no number to call. I can't find any way of raising a ticket. The only way to contact support that I can see is the email address I've already emailed twice.
How you can have an online company like this with no way to raise a ticket and no active support service is beyond me. Easily used to have a good reputation years ago when I joined them for my domains, I can't see how that's justified now.
I feel my domain is being held hostage, with no way to transfer it out, and this is a site I've been running for over 20 years.
27 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Paul,
Thanks for getting in touch, we're sorry to hear about your recent experience.
Our team responded to your email (ticket #2043556) on the 21st of May and again earlier today, confirming that the IPS Tag for your domains has been updated.
It looks like the domain you are using to contact our support team is present on our internal mailing system, so our support emails won't be hitting the correct servers. Our admins have been notified and are working on a fix for this.
Apologies for any inconvenience caused by this. You should be able to transfer your domains out without any issues.
Our team will be in contact to confirm this with you.
Best regards,
The Team @ Easily UK
Excellent!
Excellent! Professional, courteous and patient. Have been a customer of easily for many years, and have never been disappointed.
21 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Shay,
Thank you so much for your kind words and continued support over the years, it truly means a lot to us!
We're thrilled to hear that you've consistently had a positive experience with our service. Our team works hard to provide professional, courteous, and patient support, so your feedback is incredibly rewarding.
If there's ever anything you need, please don’t hesitate to reach out!
Thanks again for being a valued customer.
Best regards,
The Team @ Easily UK
Reasonable turnaround time to answer my query
I had a reasonable turnaround time for answering my query which involved escalation to a technical team although I was required to verify my identity which did delay the process slightly.
Overall, I am happy with the answer that I received and with the response time to receive it.
20 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Felim,
Thank you for your honest and constructive feedback.
We're pleased to hear that you were happy with the final outcome and the overall response time. We understand that identity verification can feel like an extra step, but it’s essential to keep your account secure.
We appreciate your patience throughout the process and are always here if you need us again.
Best regards,
The Team @ Easily UK
Great help
Christopher McGuinness was responsive, helpful and patient. Thank you
15 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Greg.
Thank you for your kind words!
We're delighted to hear that Christopher was able to assist you with patience and efficiency. We'll be sure to share your appreciation with him — it means a lot to the whole team.
If you need any further assistance, don't hesitate to get in touch.
Best regards,
The Team @ Easily UK
Got me out of a hole…
Christopher McGuiness from the Easily help desk responded quickly to my email, giving clear, step-by-step guidance on how to solve the problem. Got me out of a hole so very satisfied with the service.
8 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thanks so much for your kind review!
We're really glad Christopher was able to provide clear, step-by-step support and help you get everything sorted quickly. We’ll be sure to pass on your appreciation to him.
If you need any further assistance, don't hesitate to get in touch.
Best regards,
The Team @ Easily UK
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