I have been with Easily since 2001 and the service has had many ups and down. For a while their response time really dipped as they shipped their support overseas, but since it has been back in the UK... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Problems with my account, sent a query, got an automated email 24 hrs later followed by a further email 2 days later asking for security details, took over a week for them to get an answer which ess... Ver mais
A empresa respondeu
I have been with Easily for around 25 years when I first bought my business domain and have put off moving it to be with all my other domain names. They are a brilliant company and can't recommend th... Ver mais
A empresa respondeu
We finally resolved the issue with the renewal of our Domain name. We have now learnt that in response to any queries we should always use the same "Ticket" number - this is their reference number gi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
EASILY, a leading UK-based company offers a comprehensive suite of online services tailored to meet your needs. From domain registration to SSL certificates, hosting solutions, and robust online solutions, we provide everything you need to establish and grow your digital presence with ease. Our intuitive platform and expert support team ensure a seamless experience from start to finish, allowing you to focus on what matters most – your business. With competitive pricing, reliable infrastructure, and a commitment to customer satisfaction, EASILY is the trusted partner you can rely on for all your online endeavors. Whether you're a small business owner, a budding entrepreneur, or an established enterprise, let us help you unlock the full potential of the internet and propel your success forward.
Informações de contato
Fusion Hive, North Shore Road, , TS18 2NB, Stockton-on-Tees, Reino Unido
- support@easily.uk
- easily.uk
3,8
Muito Bom
1 mil avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good company to deal with
Very good company to deal with. I no longer need my domain name. It was very easy to cancel my subscription. Communication with the company was excellent.
10 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Sue,
Thank you for your kind words!
We're really pleased to hear that the cancellation process was smooth and that communication met your expectations.
While we're sorry to see you go, we truly appreciate you taking the time to share your experience with us.
If you need anything else, do not hesitate to let us know.
Best regards,
The Team @ Easily UK
I have been unable to access my account…
I have been unable to access my account to Outlook since 15/4 - there is no support phone number which there used to be a while ago. It very frustrating when trying to use messaging service and as I am emailing from a yahoo email and have now found messages in Spam - still not resolved despite giving my mobile number for call back - if this is monitored please can you prioritise a response to me as I am unable to reset several accounts that are linked to email you host
15 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jill,
Thanks for getting in touch. We are sorry to hear you are having issues with your email account.
Our team have responded to your tickets, however, we are aware that Yahoo addresses can flag some of our emails as spam. Unfortunately, this is something we aren't able to resolve, as this is due to Yahoo's own internal security policies.
Our team are currently prioritising your case and will give you a call to get this issue resolved.
If you need any additional support, please do not hesitate to get in touch and we will do what we can to help.
Best regards,
The Team @ Easily UK
Was unable to add my account to Outlook…
Was unable to add my account to Outlook and there is no support phone number which there used to be a while ago. That is quite frustrating when trying to get on with things and then have to email the issue and wait for the reply. The reply did resolve the issue but I can imagine how annoying it would be if it hadn’t and you have to email back and forth for days
1 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thanks for taking the time to leave a review. We're glad to hear that your issue was resolved!
We offer a no-fee callback service to UK based customers if you prefer to speak to someone on the phone. Just drop our team a message and we will be happy to give you a call.
If you need any further support, do not hesitate to get in touch!
Best regards,
The Team @ Easily UK
Better..!!
After my negative review here recently Easily have responded and fixed the issue despite initially having no record of my account. There was a billing issue and my site was shut down. Thanks to Ryan at Easily it's all sorted... but a 5 star review isn't possible with no telephone support...just email which isn't great as it took 4 emails and a negative review here to get a response.
3 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Mr Jones,
Thank you for taking the time to amend your review.
We are sorry to hear that your initial experience did not meet the level of service we strive for, but we are very happy that this has now been rectified and your issue has been resolved.
We understand that there were some initial issues with communication as you weren't receiving our support emails, however, it's great to see that we were able to overcome this hurdle and get everything sorted.
If you need any further support do not hesitate to get in touch and we will be more than happy to help!
Best regards,
The Team @ Easily UK
Thank you Christopher
Thank you Christopher. After trying innumerable times to get back into my Easily account and renewing passwords, you have been able to renew my account for a further year. At last someone at Easily has listened to me.
1 de maio de 2025
Avaliação não solicitada
Resposta de Easily
Hi Lesley,
Thank you so much for your feedback!
We're really pleased to hear that Christopher was able to help you get everything sorted and renew your account for another year.
We understand how frustrating login issues can be, so we're glad we could resolve it for you.
If you ever need anything else, we're always here to help.
Best regards,
The Team @ Easily UK
Fairly quick resolution
Fairly quick resolution, more than happy
29 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Pete,
Thank you for your kind words! We're glad we could resolve things quickly for you and that you're happy with the outcome.
If there's ever anything else we can help with, don't hesitate to reach out.
Best regards,
The Team @ Easily UK
Really Appreciated the Support in Resolving My Issue
I initially had a frustrating experience when I couldn’t get in touch with Easily’s support team, which led to a negative review. However, the team reached out, explained the issue clearly, and worked quickly to resolve everything once it was identified. I really appreciate the way they handled it and followed through.
3 de outubro de 2024
Avaliação não solicitada
Resposta de Easily
Hi Kyle,
Thanks for taking the time to update your review.
We're very sorry to hear that your initial experience was frustrating, but we are extremely happy knowing that the issue has been resolved and that our team are handling your case with care.
Should you need any additional support, do not hesitate to get in touch and we will do what we can to assist.
Best regards,
The Team @ Easily UK
Used these guys for years
Used these guys for years, I’m just a basic customer and have a domain name and email account with them. Whenever an issue (very rarely) has presented itself they’ve always been extremely quick to respond and most helpful. I would definitely recommend this company.
23 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Tony,
Thank you so much for your kind words and for being a loyal customer over the years, it really means a lot to us!
We're delighted to hear you've had such consistently positive experiences and that our team has been able to help whenever needed.
Your recommendation is truly appreciated! Should you need any further assistance, do not hesitate to get in touch.
Best regards,
The Team @ Easily UK
Had a problem with DNS records, resolved quickly and effectively.
Had a problem with DBS records
16 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Roger,
Thank you for your kind words!
We're really pleased to hear that your DNS issue was resolved quickly and effectively. It's great to know our team could step in and get things sorted smoothly.
If you ever need help again, don’t hesitate to reach out.
Best regards,
The Team @ Easily UK
Domain renewal sorted quickly
Initial issue with domain renewal was rectified quickly by the domain support team (thanks Tracy). Have used Easily for years but appreciated the support I got with this issue.
16 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi RD,
Thank you for your review and for being a long-time customer. It really means a lot to us!
We’re so pleased Tracy was able to get your domain renewal sorted quickly and that you felt supported throughout. We're always here to help!
If you have any further issues do not hesitate to get in touch with our team!
Best regards,
The Team @ Easily UK
Cancelling a domain
Great support with a problem over a domain; thank you Christopher. Have been with Easily for many years and they have always been totally supportive.
15 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi James,
Thank you so much for your kind words and for being with us over the years, we truly appreciate your loyalty!
We’re really glad to hear Christopher was able to help with your domain issue. We'll be sure to pass along your kind words.
If you ever need any additional support, do not hesitate to get in touch!
Best regards,
The Team @ Easily UK
Great Customer Service that needs to be noted!
After weeks of having a nightmare with my email mainly down to my own lack of knowledge with tech and getting hugely frustrated with it I contacted Easily and they were very quick in replying with various steps I needed to take. This I did endeavour to do but in the end I asked to have a phone call from Easily which they promptly replied and organised. Having just come off the phone with Dani my laptop and phone and lost mailboxes are all working correctly and I can continue my daily work schedule. Dani Poole was absolutely superb helping me .. good customer service is a rare experience in today's times so when you experience an exemplary service I feel it needs to be flagged! Thanks Dani again for your patience and excellent service you are an absolute star!
11 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Cleo,
Thank you so much for taking the time to share your experience, what a lovely review to receive!
We’re so glad Dani was able to step in and help get everything back up and running for you. We know how frustrating tech issues can be, especially when they affect your daily work, so it's brilliant to hear she was able to make a real difference.
Your kind words mean a lot to the whole team, and we’ll be sure to pass them on to Dani. She'll be thrilled!
If you need any further help do not hesitate to get in touch!
Best regards,
The Team @ Easily UK
Domain name had expired
Domain name had expired. Offered speedy and efficient resolution. Thank you Tracy.
10 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi James,
Thanks for your kind words!
We're so pleased to hear Tracy was able to step in and get everything sorted quickly for you. We’ll be sure to pass along your thanks to her!
If there’s anything else you need, just let us know.
Best wishes,
The Team @ Easily UK
solved issue
9 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thanks for taking the time to leave a review. We're glad to hear your issue was resolved.
If you need any further assistance, we're always here to help!
Best regards,
The Team @ Easily UK
Domain Name Expired
My Domain name had expired and was in a cool off period, Easily support sorted my new payment details and reinstated my Domain name same day within a few hours.
Very impressed with the service provided.
7 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Kevin,
Thanks so much for your great review!
We’re really glad to hear our support team was able to get your domain reinstated quickly and smoothly. We know how important it is to get things back up and running without delay, so it’s lovely to hear you were impressed.
If you need anything else, we’re always here to help!
Best regards,
The Team @ Easily UK
Excellent service from Ryan
Excellent service from Ryan, just a shame I couldn't renew the domain in the portal.
4 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Jay,
Thank you for taking the time to leave your review!
We're so pleased to hear Ryan provided excellent service, we'll be sure to pass on your kind words.
If there's anything else we can help with, just let us know.
Best regards,
The Team @ Easily UK
Total Frustration
Having been in contact since December & now in April, my issue is not resolved. I’ve asked for a phone call but nothing. I receive emails but cannot send from my phone. Even trying to mail easily support the message comes up that “support at easily.uk” is not a valid email address & has been rejected by the server. I know that isn’t but text doesn’t allow email address. But into 4th month & no resolution. I have been with them for years but may have to look elsewhere for a proper service.
2 de abril de 2025
Avaliação não solicitada
Resposta de Easily
Hi Philip,
We are sorry to hear you are experiencing issues with your emails. Kindly note that we do not offer support for third-party products or applications.
We have received numerous tickets relating to this issue and have provided the settings required to connect the account to your device. Furthermore, our team tested the account and was successfully able to connect to an iOS device using the recommended settings.
We advise that you contact your device manufacturer/support for further assistance, as we aren't able to provide any additional help for this issue.
Best regards,
The Team @ Easily UK
Terrible company
Terrible company. Slowly moving all my services away. Slow to respond, slow to action - systems don't work apart from their ability to invoice and charge on time.
Digital age. 3-5 days to respond! Says it all. If the systems (up date records etc) actually worked I wouldn't need to use "customer (no) service". Actually respond to Trust Pilot review quicker than customer issue. Wow!
31 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Andrew,
We're sorry to hear you feel this way and regret that we haven't met your expectations on this occasion
According to our system, you recently submitted two tickets, one around 8pm yesterday evening and another duplicate issue this afternoon, both of which are currently being handled by our team.
We provide an estimated resolution timeframe of 3-5 days, however, we aim to respond to all support requests as soon as possible.
If there's anything we can do to assist or improve your experience, please don’t hesitate to reach out and we'd be more than happy to help.
Best regards,
The Team @ Easily UK
Thank you to Tracy Spencer for…
Thank you to Tracy Spencer for resolving my issues quickly and helpfully.
28 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi,
Thank you for your kind words! We're delighted to hear that Tracy was able to resolve your issues quickly and helpfully. We’ll be sure to pass along your appreciation.
If you ever need further assistance, we’re always here to help.
Best regards,
The Team @ Easily UK
Contacted customer support to renew a…
Contacted customer support to renew a lapsed web domain. Replied with the hour and after checking a few security questions the domain was back up and running.
24 de março de 2025
Avaliação não solicitada
Resposta de Easily
Hi Richard,
Thanks for your review! We’re so pleased to hear that our team could assist you quickly in getting your domain back up and running!
If you ever need any further support, don’t hesitate to reach out.
Best regards,
The Team @ Easily UK
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