Easybook.com  Avaliações 544

I booked a SIN-KL return bus ride. The SIN-KL bus did not arrive and I asked for full refund. Easybook is irresponsible and did not assist to get the refund. I had to contact the bus company and they simply ignore all whatsapps call and emails. Actually I do not think they deserve any star. Terrible. Will never buy any tickets whatsoever from them.

I am extremely dissatisfied with my recent experience with Easy Book's customer service. Despite my efforts to resolve a dispute amicably, the customer care team refused to provide a refund or other solution, citing their terms and conditions.

I feel that the customer service team wasted my time by failing to provide a meaningful solution. Instead, they relied on the company's terms and conditions to deny my refund request.

I am disappointed to note that Easy Book prioritizes profits over customer satisfaction, using their terms and conditions to the disadvantage of customers. I hope that the company will take steps to improve their customer service and prioritize customer needs in the future.

Easy book please do not ask me contact your customer service anymore.

*Scam Alert: Beware of Easy Book Voucher Trap/ SCAM Money*

I saw one guy Jason commented on this Easybook voucher trap, YES, it a trap, it was scam money. I saw the reply from Easybook under the comment there, tell you to contact them right? I the one contact them but they just use excuse for NO REFUND policy, term n con etc. Try to seek for help on CASE / CCCS guys, even SGD1 also should not let this mother sucker suck our money

Sucks platform! Sucks bus company! Sucks service provider! Everything just sucks for this. I’ve book a bus with timing of 10pm, and yet waited for more than 1 hour. Which don’t even know when the bus will be arriving now! We are waiting at the Oxley BizHub with no counter, no service, no people incharge which can check with. Please don’t book bus tickets from this platform abs bus company (Billion) ever!

I have booked and paid for the bus tickets to Kuala Lumpur. However I didn’t receive booking confirmation, and all the customers hotline and WhatsApp are unavailable. Terrible!

I went to terminal bus at Larkin Johor, and Sungai Petani Kedah, there is no direct boarding such thing, must buy the boarding QR ticket. So don't cheat people by using this DIRECT BOARDING. I've inform the staff there, they said no such thing, still need to buy the QR ticket. Hope you can remove this DIRECT BOARDING system, Don't misleading !!!!

Easybook ein einziger Betrug.
Ich habe 2 Busfahrten eingegeben, daraufhin buchen bestätigt. Dann erschienen diese Voucher, da ich dachte die Voucher sind für diese Touren habe ich die bestätigt. Im Nachhinein erfährt man das der Voucher nirgends anwendbar ist. Eine Erstattung gibt es nicht. Pech gehabt.
2. Reaktion von Easybook:
Easybook-Gutscheine sind nicht erstattungfähig.
SO EINE WITZFIRMA!!
Falls eine Sammelklage zustande kommt, ich bin dabei!

It seem that most of the people here were same as me, scammed by this easybook. Let's report this scam company together, the voucher can't be use anywhere. Whoever wish to report let me know too.

As an elderly (not tech savy first timer user, I tried to book my bus seat to Hatyai and use their first timer discount. There is no place for me to type the 'new user' code. Instead vouchers flash out. So I thought that is the discount voucher and I paid, thinking that I am paying for the trip. When I realized my mistake 5 minutes later, I called my bank to stop payment but it was too late. The next day, I contacted easybook but they refused to refund. They would not even transfer the amount to my easybook wallet. What is worst, is that the vouchers are applicable to only certain limited transporters which I have no use of. So guys, beware of them. Money out and there it goes.

Very disappointed with this Easybook. I just purchased the easybook voucher on 5th Nov 2024 for the trip on 7th Nov 2024. While purchasing the voucher, I tried to find the list of the transport companies which work with them and unfortunately, I can't see the list and I thought it will be many transporter companies are with them. thus, I continue the purchases. After done the purchase, I started to book the ticket and only knew I couldn't use the voucher as there is only City Express is with them. I contacted the service center and they told me the city express has withdrawn. i request to refund of the money and they refused and told me the voucher is valid for 2 years. I feel cheated and got scammed as to why easybook can continue to allow the consumer to purchase the voucher and there is no transporter with their program/campaign. Why does the consumer have to pay first and wait for your company to find the transporter to join your program? this is so unpleasant way to run the business. i strongly still request Easybook to look into this and refund full payment.

Easybook is a stupid website that makes easy dump, become difficult. Refund amount is just for ticket price. Refund Protection amount is not refundable. IF YOU HAVE ALREADY COLLECT THE REFUND PROTECTION MONEY, THEN YOU SHOULD MADE THE REFUND PROCESS 3-5DAYS NOT ASKING FOR 4-5WEEKS...

I rarely write reviews unless I experienced extremely good or extremely bad service by the company/organization. Unfortunately, Easybook showed me what extremely bad service can do to completely eradicate my (or any customer's) trust in them.

I registered as an Easybook member and they had an ongoing referral bonus program. I subsequently referred a friend via the specific personalized referral link and followed their instructions but did not receive the referral bonus (on both ends - referrer and referee).

Hence, I contacted Easybook on 17 Sep 2024 to check and was told that they will escalate my case. Exactly one whole month later (this post is dated 16 Oct 2024), I have yet to receive any form of update from Easybook despite me checking in and chasing them on a daily basis. All I receive are standard customer service replies which are of no help to the situation.

I don't understand how Easybook can sit on a customer's issue for 1 whole month. Please do something and act fast Easybook.

Major warning to all existing and future customers of Easybook.

Acquistato un biglietto del bus Melaka-Kuala Lumpur online: tralasciando le difficoltà prima di riuscire ad inserire i dati della carta, è necessario comunque ritirare un biglietto cartaceo in anticipo e pagare per lo stesso! 0,70 RM in contanti!
Sconsigliatissimo se qualcuno non ha con sè contanti: è necessario prelevare, nessuno si prodiga per aiutarti per dei centesimi e non c’è alternativa.

I am writing this review to express my frustration and disappointment with the withdrawal process. It has been nearly six months since I initiated the withdrawal of my funds, and I have yet to receive any updates or progress. Every time I inquire, I am told that my bank account needs to be verified, which I have submitted multiple times, but it has been stuck in the verification process for months now with no clear communication.

The lack of response and transparency is beyond unacceptable. Even after emailing customer service, I receive the same unhelpful responses that do nothing to resolve the issue. The service has been incredibly poor, and this entire experience has left me very upset.

I hope this review helps others to be aware of the issues with this service. This kind of customer support is simply not acceptable.

I booked a bus ticket and de QR code was not working. At the station I was send to 5 people at the end it was the bus already left and they say I have to buy a new ticket. They didn’t gave me money back and said I had to go to easybook. I bought a new ticket on easybook and I never received a confirmation or ticket. So i paid for 2 tickets but couldn’t take a bus. Till now I haven’t receive any confirmation of the second ticket I bought. Don’t book here! Sadly I just checked the reviews after paying.

Easybook STEALS customer money. 5 weeks and still no refund from their failed booking. Their customer service channels are a farce, do NOT use their services.

Worst bus booking service. Never ever ever book using this website. Refund protection is an absolute lie, booking was slow and you can get way better rates on other sites

The worst booking system. Make payment and no tickets issued. Emailed them,ask to whatsapp for faster response. But no reply on whatsapp also. Now i am left hanging not sure to book again or what as my funds are held up with them. Worst!

I was disappointed from the Customer service from easybook, as i bought 3 bus tickets from easybook for SuperNice bus.

The Bus booked was from KL at 12.30pm, and the bus already reach JB around 4.45pm. But we did not know that Super Nice will detour to woodland area, and they will drop off passengers to Larkin and other areas.

I went to check with Super Nice why they depart from KL at 12.30pm, then now (that time alrdy 6plus) still not back to Boon Lay the alighting point. And the staffs tell me they have this practice since 1-2 years back. And they told me they will tell their passengers that the duration from KL to Singapore is around 7 hours.

How would a bus ride from KL to Singapore be like 7 hours when they already reach Singapore at 4 plus. And Super nice say anything since we booked at Easybook can feedback to Easybook. On easybook plaform when we booked it only state 4 hour 30 mins, never indicate 7 hours.

Best things is when i whatsapp easybook hotline, they keep indicate that :

We want to let you know that, Easybook is merely an online ticketing platform and shall not be held responsible for circumstances beyond Easybook’s control including to: the quality, staff behaviour, punctuality of the transport or waiting at the wrong pick up/boarding point; the transportation company’s final arrangements on the route ie. to drop-off and/or pick up point, cancellation, delays, or changes in seating etc.

So booking thru them is not much of benefiting to us, we can go direct to the bus company instead, as got anything we feedback to the company directly. No need to go thru easybook as they will not bother, as they are merelya booking plafform to earn money, and the rest is like not their issue......

Very disappointed with Easybook and will not book with them anymore cos it seems like they will not be responsible for anything. and even their agrnt also do not bother type. So for myself i will not buy again. it's just my opinion to share my experience.

I should have heeded the warnings before booking. Now I’m left hundreds of dollars poorer, and this review serves as my personal cautionary tale from my experience with Easybook in September 2024 from Singapore.

While the bus services themselves seem to be operated by honest people, Easybook is a whole other story. This website reeks of deceit, seemingly run by a shady, outsourced operation that couldn’t care less about customers. Do yourself a favor: book directly with the bus companies. Easybook employs two incredibly underhanded practices that I, unfortunately, had to discover the hard way.

Scammy loophole #1:
I purchased bus tickets with a refund policy—paid extra for it, thinking I was protected in case anything went wrong. One of our passengers fell ill, and we were forced to cancel the entire trip. I submitted every piece of documentation required for a refund three days in advance, including a legitimate medical certificate from the clinic. But no, that wasn’t enough for Easybook. They demanded a letter from a hospital doctor, one that explicitly stated that the passenger was unfit to travel. Yes, a hospital. Apparently, unless you’re suffering from some life-threatening condition, you’re not entitled to a refund. The implication? They expect the rest of the party to continue the trip even if one person can’t.

The kicker? The so-called “fine print” they refer to is not explicitly shown when you’re purchasing the tickets. You are only showed a few general terms. The extra money you fork out for refund protection is completely useless. You’re lulled into a false sense of security, thinking you’re covered for emergencies. Spoiler alert: you’re not.

Scammy loophole #2:
Oh, and let’s not forget their fraudulent voucher scheme. They dangle enticing vouchers for first-time users, but guess what? They are useless, designed to be almost inconvenient to redeem thanks to hidden fine print that is covertly camouflaged when you buy them.

Total lack of communication:
If that wasn’t bad enough, the lack of coordination between Easybook and the actual bus operators is mind-boggling. After my tickets were canceled, I still received calls from the bus operator on the day of departure, wondering where we were! The poor operator was left in the dark because Easybook had failed to inform them about the cancellation.

I am genuinely stunned that this company is still in business despite the avalanche of negative reviews. Consider this my public service announcement: Avoid Easybook at all costs. Go directly to the bus companies. Your sanity and your wallet will thank you.

I am obviously using a throwaway to write this because I do not want them to doxx me. That’s how unsafe they are! They have my address names and everything!