Easybook.com  Avaliações 544

On June 3rd, I asked Easybook to transfer the refund from our canceled bus tickets from the Easybook wallet to my credit card. They told me they could do it, but it would take 4 to 5 weeks, so I accepted. After the 5 weeks had passed, I emailed them again and was told they would sort it out as soon as possible.

On August 10th, while I was at Singapore Airport, I received a phone call from the bus company for which I had canceled the tickets, informing me that they were waiting for us to depart. The same thing happened again on August 17th. When I got back, I contacted Easybook again, and they said they were experiencing some technical problems, but assured me that I didn't have to worry and that the money would be refunded. However, I am still waiting since 3rd June. Stay away from this company

Easybook.com is a worst website ever! The voucher that purchased cannot really used as it apply only to some buses at odd timing yet not for all location and can only be departed at SG. The vouchers has been bought almost 200 bucks for months but I really have no idea how to use it as in order to use the voucher you will have to check the bus operator and timing as i am a frequent traveller but not on weekdays. Do take note for such voucher and they also not willing to help with anything even you experience such difficulties. Such a disappointment but i do wanna recommend bus online ticket somehow better.

Worst experience ever with billions star company.

Scam. Scam. Scam. Scam. Scam. Scam. Scam

I bought a bus ticket on EasyBook. Problem with the bus service, it never came. The bus company said us after that the pickup point was at a different location than the one indicated on the application. We had to make our own arrangements (over $300 in expenses). Easybook doesn't take responsibility for anything, and customer service doesn't give me a satisfactory answer.

Worse platform ever , with no responsibility at all , if bus are late for more than one hour, they will still tell you that “ the bus company “ rejected your request because it’s in the 1 hour delay window . I was notified that to get a refund you will need to get it on the spot at the station, but will take you 3 hours to wait for the refund , now you know 🤣

I recently had an unfortunate experience with Easybook's customer service that left me disappointed and frustrated. I had made a booking and later realized that I needed to cancel it. Following what I thought was the correct procedure, I canceled the first booking and then proceeded to make a new one. After consulting with customer service, I was directed to their refund policy but was not clearly informed about the need to rebook immediately to be eligible for a refund under the double booking policy.

When I later applied for a refund, I was told that I wasn't eligible because I didn’t rebook immediately. The fact is, I rebooked less than 12 hours later after carefully reviewing their refund policy, as advised by the agent. However, they are now denying my refund request, seemingly using technicalities in the wording of their policy to justify their decision.

I find it unfair that I am being penalized despite acting in good faith and following the instructions provided by their team. This experience has left me questioning their commitment to customer satisfaction and transparency. I hope that Easybook can improve their communication and support processes to ensure that customers are not caught in a similar situation in the future.

Don't put money in Easybook when they promised 7% interest. This is a scam. They will take your money and then when you want it back they will drag for months and months saying you need to provide this and provide that. I still haven't got my money back and intends to make a police report.

booked a bus through Easybook, and it turned out to be one of the most disappointing experiences I’ve had with an app. The bus I booked never arrived at the designated pick-up point, forcing me to buy another ticket on the spot. When I reached out to Easybook for support, their response was utterly unhelpful and lacked any sense of customer service. The lack of accountability and assistance from their team was incredibly frustrating. This experience has left me questioning the reliability and value of using Easybook for future travel bookings.

I bought refund protections and they refused to refund me for it. They put the wrong google address and phone number of the departure location. I ended up calling the bus company that was supposed to pick me up and they had left without me. Do not recommend them at all, you will be scammed

They have terrible UI design for their website. It's so messy and unfriendly. So terrible that I accidentally booked 2 return tickets. Couldn't get a refund because I didn't purchase the refund protection but either way it doesn't guarantee that it would be refunded. Please avoid using the website at all cost.

Worst experience I have ever experienced. I cannot believe this company still exists. The employers are terribly rude and slow with a severe lack of communication skills. We booked six tickets and only received five, though we had the bill which showed that we paid for six. Still, they did not let one of us pass and we had to run back to get an extra ticket. Also, they do not even have “@&&ing toilets.

This company is a scam , as payment made fully no confirmation made and they said amount to be refunded but i have 2 amount were not refunded. upon 3-4 weeks which we can forgotten about it . I have money in the wallet with this company and can’t even withdraw it.

We booked Leo City Coach because it seems very reliable as you can see all 5 star rating here . But it was a horror for us. Confirmed email time from Easybook was 8:30 and we were at Hotel boss coach parking area at 8 am. Upon reaching no Leo Bus and no tourist waiting , no sign whatsoever where to wait , everybody in the hotel from the valet to the receptionist we asked already and they have no idea of Leo City Bus or where is the waiting area. In the email sent no contact number to reach, we searched Google and check for Easybook contact number but no one answering. So imagine our worries piling up, I was with my husband and my son who were very excited for this trip. And then came 830 still no bus so we asked again , then finally someone from the Hotel told us if it's easybook then it should be at Lavander Station , so knowing it's our first time booking and it's already 830 maybe we need to go there maybe they change their pick up loc or it can pass by there if it will be coming from Hotel Boss. We really don't know what to do , no one was available to answer our calls and nobody can help us. We were at Lavander Station till 930 , so frustrated . We decided to just took the trains and find our own way. We emailed them and the only respond we got was according to them they came in around 850 because they have to wait for late passengers( I don't know if this is true ) I was like What! How ironic that we were early , you were late and late passengers boarded and we were left out. So what now ?! No compensation or whatsoever? What a waste of time energy and money because they said it cannot be refunded. Honestly even if you refunded it , it will not get close to the stress we had that day. Very unreliable and unprofessional , that is how they attend to complaints like this. I mean worst experience and a horror for any tourist .

Easybook gave a 4 out of 5 stars rating on Starmart Express Bus Services. However, on Google reviews and in the actual ratings by customers, Starmart was given uncountable 1 star ratings. So how does the Easybook platform still show that Starmart has a 4 star rating?

The price paid for a seat in a Starmart bus is more than 2 times the price of other coaches. As a consumer, one would choose Starmart based on the 4 star rating, massage chairs and WIFI but none of that was true. The Starmart bus was also late for 1 hour and stopped 30 minutes to refuel.

Easybook also didn't show that Starmart buses make multiple stops to drop off and pick up passengers, which adds at least 30 minutes to the overall trip time. This was not shown when the ticket was purchased, it was shown as if the Starmart bus is making a direct trip.

Had I booked from another operator, my journey from Melaka to KL would have taken 2 hours max. Instead, under Starmart the trip was supposed to start at 9.30pm, the bus was late and came at 10.30pm, refuelled for 30 minutes, stopped at Seremban to drop off and pick up more passengers and and finally reached TBS at 1.00AM. Kudos to Easybook and Starmart.

I booked for a bus (2 tickets) boarding number: XTMORUK7 to tbs on 5th July at 12.30 am. The bus Billion msg me through wats app at 10 plus pm saying that the timing delayed to 2 am without any reason or apology just a tq. What am i suppose to do when i had an appointment next morning. The bus came about 2.10 am. Then went on another 2 more places to take other passengers. Reach jb then change another bus. Left jb and move on at 3.30 am and reach tbs at 8.30 am. I will not book another Billion bus again. And for easybook, besides customers' booking you should be taking feedback seriously. Your 1 star review is over the top. Do not include a company whose services are lousy and dont care about customer service.

cant deny easybook is friendly user but the worst thing is they dont show feedback from customer. no information about the bus delay or anything. this features should be included for fast deliveries of information

I recently booked a trip from Batam to Stulang, only to discover that the time slot selection on Easybook was not indicative of actual ticket availability. Despite the platform providing the illusion of choosing a specific time, it operates solely as a ticket sales service. Consequently, upon arriving at the counter to collect our tickets, we were informed that all tickets had been sold out, leaving us stranded on the island.

We made a booking with easybook.com for a bus from Lahad Datu to Semporna with Sentosa Express. The bus departure was more than three hours late. No information from the bus company....no information from easybook. We had to take another bus. Easybook.com didn't answer the enquiry, didn't refund the money....so don't book with easybook.com...it's a kind of rip off

On April 24, 2024 my booking failed and Easybook informed that refund will be processed in 4-5 weeks. But after waiting for over 1 month, no refund was processed. On May 27, 2024 I made an inquiry and informed again that it will take another 4-5 weeks to process the refund. Who knows what will it be after another month. I am not sure if there’s a refund by then. An UnEasy Booking experience.