Easybook.com  Avaliações 544

Worst company in all Asia

You will never get 100% refund even if you paid for the 100% refund protection. Coach fare total SGD100. And i paid additional SGD8. When I want to withdraw from Easybook Wallet to my bank account, now it becomes SGD94.20. And the processing time is 1-2 months. How not to be pissed off? Easybook, please stop this nonsense.

3 months and counting!!! No response nor update regarding our refund. Amazing scammers!!!!

To Supernice Management,

Thank you for your horrible and worst trip gaven by your team to my family members. I bought 14 tickets in total from larkin JB to parit buntar(7) and bukit mertajam(7),dated 07.05.2024 for RM1060.00.
I bought the tickets from point to point, but what your team did was nightmare, they stop the bus at one of the R&R for an hour (3:00am-4:00am) but not sure which one. They shouted and wake all of your passenger to change the bus for their convenience to make the job easy. My family members were 3 senior citizens, 5 kids, 5 adults and 1 OKU. They force them to changed the bus at that time. The driver (indian) shout and say “faster we have to catch the trip”. This is how your team driver treat passenger. And the bus reached very late at the location around 11:30am. Funny thing is ticket showed that the bus will stop at the counter opposite of ananda bhawan at bukit mertajam, but the driver purposely stop near kamdar and drop them by road site and drive away. Anyways this will be my last business to you guys. If you guys have time take action on the drivers. The first bus number they couldn't take but this Bus number PQK3966 is after they changed.

To other passengers out there please take a safe precaution on supernice bus because we trust them to give least service but they didnt do it.

Thank you..

Boycott the One and Easybook, fell and fractured my ankle from the coach because the first/last step of the retractable stairs sometimes it's there, sometimes it's not, both the One and Easybook are not doing anything about it, the One doesn't reply both WhatsApp messages and e-mail and Easybook told me to bring it up to the One SG office because the MY office is not replying either, incurred $500 medical bill and loss of income because of this!!

After clearing the 2nd link JB custom, we are made to wait for half an hour for two unregistered passengers traveling to KL! Boycott!!

Bought 8pm bus ticket.....
We reach at 7.30pm (30mins before departure time)
Waited for 1.30mins++!
We make message & tons of call to customer service!

Next day, get reply from Easy Book :
Cannot refund because bus 've reach at 9.15pm.

Ridiculously, we didnt get any notice of bus being delayed.

PLEASE MAKE REFUND !

We booked Billion Stars bus from Malaysia to Singapore throught Easybook and got a horrible experience. We were abandoned at the Malaysian immigration at Johor even though my family and I took only 5 minutes to 10 minutes max to clear immigration. Before we got off the bus to do immigration, the driver showed us a phone screen to take a photo of, without any English instructions. We got off after that and had to ask the people who were on the same bus where to wait for their pick up, but they never picked us up. So we were left at Johor in total confusion. After more than half an hour, we were told by the locals to catch a random bus to go across the border to Woodlands. We were on our own and had to figure out everything from there. What a not so good experience for my parents who were old and new to this country. Even Easybook customer service is a red flag, they put the blame on us by flatly saying we took more than 20 minutes for immigration so the bus couldn't wait, which was not true at all. Everybody should stay away from these companies.
*For some crooked reason on Easybook review section, I can't submit this review because I only give 1 star, so I am writing my review every where else.

Kami tertinggal bang kerana kami tidak mendengar dan tidak mengetahui flat bas dan pekerja tuan tidak menalifon kami bila kami bertanya dengan sopan mereka menengking kami menghina kamii memaki kami sungguh biadap dgn pelanggan sila ambil tindakan dgn pekerja wanita di terminal tersebut

Horrible experience. Destination stated was Hatten Hotel but end up to Sentral Station which was a 25 minutes driving distance from the stated destination.More interesting, the bus captain just casually replied "Just take Grab lah".
On return journey, the bus showed up for less than one minute and then drove off. No refund was made till today! Horrible!

Absolutely appalling experience! DO NOT use this service. Booked my tickets for bus travel online and payment was confirmed and received but never got anything further from their end. Had the hardest time getting in touch with customer care and follow up as none of their business lines were in service when I tried to call. Was made to go on a wild goose hunt to get someone to follow up. Easybook?! HAH! WAS ANYTHING BUT EASY.
Summary: Booked ticket online, payment went through as was shown on CC statement. Never received a follow up or confirmation from them as indicated would be done. Contacted them regarding ticket and travel. Was informed payment was not confirmed and refund would be processed in 4 to 5 weeks. This made no sense to me as they were contradicting themselves. Also, ridiculously long time to process a refund. In short, better off not using this booking platform.

If I could give a zero rating, I would. We booked a bus liner named Billion Stars. We expected a great bus with leather seats and was faced with disappointment during departure.

First, the wrong bus came which was clearly named Meteor travel and the conductors insisted that it was our bus, passengers who booked the same bus with us via easybook were complaining about it but there was a frequent passenger who told us that this is always the case so just let it be.

Second, seating option is pointless. When we went in the bus, other groups of people were seated on our assigned seats. Tried to complain to the conductor but he addressed a totally different issue inside the bus and never resolved our issue. We were lucky that there were available seats elsewhere.

0/5 worst travel experience of our lives.

Be careful of Easybook app, default included 100% refundable option that you may not need. In case you missed and pay for it they wont refund you. They dont give you a final bill to view before paying so you are likely to miss it esp if you dont book often. Crappy policy full of traps. Use it to find out the bus companies available then go direct to those companies to buy your tickets. Save yourself from the booby traps.

A really useless and absurd provider. Paid for fare to travel from Singapore to JB CIQ, only to be left stranded when came out from customs. Had to pay another bus provider to continue travel. And when inquired, PIC said its their policy that coaches dont wait. Then dont charge the whole fare. Its usual for held up in customs. Such a scammed provided. Definitely not using it anymore.

Booked tickets on Malaysian Railways with them. Didn't get tickets within 48 hours as promised. No response to email. Slow response to WhatsApp. 5 weeks to get a refund.
No point using them. I booked direct with KTM after I got no response from Easybook but unfortunately the train I wanted was fully booked by then. The really sad thing is that my Lonely Planet Guide Book for Malaysia recommends Easybook. I can only assume that the writers have never used them. Google reviews and Trustpilot both rate Easybook at less than 1.5 stars out of 5 from multiple reviews. Hundreds of people can't all be wrong.

Easybook service is convenient, and that's about it. Getting to book bus tickets online does save lots of trouble.

However, when problems arise, like when your tickets are canceled by the bus companies, or if they're hit by spotcheck and asked you to refund, good luck getting a refund because THEY WILL IGNORE YOU.

SUCKS to be EASYBOOK. I know they're still gaining tonnes of profits, but just a warning. Its good if everything goes as plan, but anything out of situation, be prepared to take the losses yourself.

The 100% refund protection is a scam!!! Do not select the option ever! They have no intention to refund you whatsoever.

Booking simply doesn't work. Gives error and says given name and surname of paypal account doesn't match with the account. Tried several times. No payment can be done.

Order No: QHHUPTDR. I purchased 4 bus tickets and paid extra SGD28.58 for their "100% Refund Protection". I cancelled the tickets and requested a refund 2 days before the trip. However, after waiting for 8 days, they replied the following:

"Dear Customer, Greetings From Easybook.com! Please be advised that the cancellation is subject to the policy provided. Unfortunately, your refund request has been rejected as it does not constitute as a double booking."

BEWARE THIS SCAMMER
SELL INVALID BUS TICKET TRIP
CANNOT BOARDING ON CHINESE NEW YEAR EVE AND BOUGHT 4X TIMES PRICE BUS TICKET ON THE SPOT
BEWARE THIS SCAMMER
I BOUGHT BUS TICKET EARLY FOR CHEAP BUT NOW NEED TO BOUGHT 4X PRICE ON CHINESE NEW YEAR EVE ON THE SPOT
SCAMMER

Fail to deliver order but never want to do refund