Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
A empresa respondeu
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Veja o que dizem as avaliações
Disponibili e puntuali nella risposta. A volte un po’ lenti, soprattutto nei we Peccato non poter avere contatto telefonico facilmente raggiungibile
A empresa respondeu
Efter lige at have skabt mig overblikket, viste det sig at være : Nemt at taste ønske kriterier - aircondition antal soverum - pool etc. Nemt via kortet at finde en lejebolig i et ønsket... Ver mais
A empresa respondeu
Unkomplizierte Last Minute Buchung 1 Tag vorher gebucht, schnelle Bezahlabwicklung und das Ferienhaus in der Toskana war super, sauber und ruhig gelegen. Nur freundliche Menschen :-) Danke Easy Res... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Easy Reserve Ltd
Escrito pela empresa
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Informações de contato
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Irlanda
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4,5
Excelente
448 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Schnelle und unkomplizierte Umbuchung…
Schnelle und unkomplizierte Umbuchung möglich.
21 de janeiro de 2025
Resposta de Easy Reserve Ltd
Lieber Bernd,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Resposta de Easy Reserve Ltd
Chèr Bruno,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre site web.
Bien amicalement,
Easy Reserve
Good
It was quiet good experience although a telephone to talk to someone would also be very useful
21 de janeiro de 2025
Resposta de Easy Reserve Ltd
Dear Maria,
Thank you for your kind review and for sharing your feedback on our booking process! We're delighted to hear you had a good experience overall.
We wanted to clarify that we do offer multiple ways for our customers to contact us, including 12 phone numbers (some of them toll-free), one of which is specifically for Spanish-speaking customers. Additionally, we provide Skype and call-back services to ensure you can always reach us conveniently. In fact, we notice from our records that your first point of contact with us was through a phone call, which we’re pleased to have been able to assist you with.
We would also like to highlight that, as part of our company policy, we ensure all communications are documented via email after any phone contact. This practice is in place to protect the interests of our customers and ourselves, minimizing the risk of miscommunication or the loss of important information. This way, we can ensure a smooth and transparent process for everyone.
Thank you again for your feedback, and we look forward to serving you again soon in the future!
Best Regards,
Easy Reserve
Quick replies to enquires
13 de janeiro de 2025
Resposta de Easy Reserve Ltd
Hello Patrick,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service and booking process!
We hope in the future to be able to assist you again and provide an even better service to have the chance to gain that fifth star :)
Best Regards,
Easy Reserve
Easy and clear booking
16 de janeiro de 2025
Resposta de Easy Reserve Ltd
Dear David,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our booking process!
Best Regards,
Easy Reserve
Resposta de Easy Reserve Ltd
Hello Ine,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website, customer service and booking process!
Best Regards,
Easy Reserve
Demander autant d’acompte ne se voit…
Demander autant d’acompte ne se voit que chez vous et constatons que tout est prévu pour en rembourser le moins possible en cas d’annulation.
11 de janeiro de 2025
Resposta de Easy Reserve Ltd
Dear Stéphane,
Thank you for sharing your feedback with us. We genuinely understand how frustrating it can be to feel constrained by a cancellation policy. Please know that your concerns are important to us, and we take every review as an opportunity to improve.
We would like to clarify that our advance payment policy, including its non-refundable nature, is a standard practice in the vacation rental industry. This policy is designed to balance the needs of both our guests and the property owners we work with. When you make a booking, we secure the property for your exclusive use, often at the expense of turning away other potential guests. Additionally, we are contractually obligated to compensate property owners in the event of cancellations, which is another reason why we are unable to offer refunds for advance payments.
Our goal is always to ensure a smooth and transparent booking process while helping our guests find the vacation rentals of their dreams. At the same time, we strive to protect the interests of property owners who rely on these bookings for their livelihood. Short-notice cancellations can lead to significant losses for them, which is why this policy is in place.
We appreciate your understanding and value your feedback. If there’s anything we can do to assist you further or enhance your experience in the future, please don’t hesitate to reach out to our team directly. Your satisfaction remains a top priority for us.
Best Regards,
Easy Reserve
Excellent and Trustworthy
- We have used Easy Reserve for almost 10 years and almost never been disappointed with the property (only once: slightly run down place - but we should have guessed from the photos)
- Great selection of villas in Tuscany
- Villa availability is kept fully up to date
- Instant confirmation of booking
- Info and photos on web site are
comprehensive, detailed
and accurate
- Communication is excellent
- You get what you pay for
9 de janeiro de 2025
Resposta de Easy Reserve Ltd
Dear Gerard,
Thank you for taking the time to share a review about your experience with Easy Reserve.
Customer satisfaction is our goal and we are very happy to know you had once again a good experience with our customer care service, booking process and villas.
We are delighted for your loyalty!
All the best,
Easy Reserve
Resposta de Easy Reserve Ltd
Chère Sylvie,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre site web.
Bien amicalement,
Easy Reserve
As the name says it was easy to make…
As the name says it was easy to make this reservation. They provide good, detailed information. The app works fine as well.
3 de janeiro de 2025
Resposta de Easy Reserve Ltd
Dear Rob,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website, booking process and App!
Best Regards,
Easy Reserve
Resposta de Easy Reserve Ltd
Hello Luana,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service and booking process!
Best Regards,
Easy Reserve
Ease of use.
3 de janeiro de 2025
Resposta de Easy Reserve Ltd
Hello Laura,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Easy booking and great communication…
Easy booking and great communication about the reservation / booking.
25 de novembro de 2024
Resposta de Easy Reserve Ltd
Dear Chris,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer service and booking process!
Best Regards,
Easy Reserve
Easy procedere.
30 de dezembro de 2024
Resposta de Easy Reserve Ltd
Liebe Martina,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Resposta de Easy Reserve Ltd
Dear Stéphanie,
We sincerely apologize for the inconvenience caused by the cancellation of your reservation. Unfortunately, this situation arose due to an unforeseen issue with our management system. Please rest assured that this was an exceptional and unforeseeable event, and we deeply regret the impact it had on your plans.
As soon as the issue was identified, we promptly issued a full refund. While such occurrences are extremely rare, we are committed to improving our systems to ensure that similar situations do not happen in the future.
We understand your frustration, especially given that the cancellation occurred two days before your planned check-in. However, we would like to highlight that this reservation was made last minute, and the error was communicated to you within four days of the booking being placed.
Once again, we are truly sorry for this experience and appreciate your understanding. We value your feedback and hope for the opportunity to provide you with a smoother and more enjoyable experience in the future.
Best regards,
Easy Reserve
It’s very easy to book, on this site .. no problem at all..
It’s very easy ..
14 de dezembro de 2024
Resposta de Easy Reserve Ltd
Hello Annick,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Resposta de Easy Reserve Ltd
Hello Alex,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Resposta de Easy Reserve Ltd
Dear Jayne,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Excellent service of your team
Excellent service of your team - very helpful & professional follow up.
28 de novembro de 2024
Resposta de Easy Reserve Ltd
Hello Gilles,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Excellent assistance
Excellent assistance and speed in response. I recommend using this website.
19 de novembro de 2024
Resposta de Easy Reserve Ltd
Hello Lucia,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
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