Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
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Veja o que dizem as avaliações
Disponibili e puntuali nella risposta. A volte un po’ lenti, soprattutto nei we Peccato non poter avere contatto telefonico facilmente raggiungibile
A empresa respondeu
Efter lige at have skabt mig overblikket, viste det sig at være : Nemt at taste ønske kriterier - aircondition antal soverum - pool etc. Nemt via kortet at finde en lejebolig i et ønsket... Ver mais
A empresa respondeu
Unkomplizierte Last Minute Buchung 1 Tag vorher gebucht, schnelle Bezahlabwicklung und das Ferienhaus in der Toskana war super, sauber und ruhig gelegen. Nur freundliche Menschen :-) Danke Easy Res... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Easy Reserve Ltd
Escrito pela empresa
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Informações de contato
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Irlanda
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4,5
Excelente
448 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Easy Reserve Ltd
Lieber Horst,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Mi sono trovato molto bene con loro
Mi sono trovato molto bene con loro, sono tempestivi nel rispondere alle richieste e molto educati.
14 de novembro de 2024
Avaliação não solicitada
Resposta de Easy Reserve Ltd
Gentile JB,
Desideriamo esprimere la nostra gratitudine per il suo prezioso feedback riguardo al nostro servizio clienti.
La soddisfazione dei nostri clienti è fondamentale per noi, e siamo felici di apprendere che ha avuto un'esperienza positiva!
Cordiali Saluti
Easy Reserve
App could be improved with better…
App could be improved with better functionality
2 de novembro de 2024
Resposta de Easy Reserve Ltd
Dear Russ,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts on our app.
We're always looking for ways to enhance the user experience, so your input is invaluable to us.
We took on board your suggestion provided via email and we will work on implementing it for the next release.
Thanks again for helping us grow!
Best Regards,
Easy Reserve
I didn't even get to stay in the property I rented, but...
My experience with Easy Reserve is rather unusual in that I never ended up staying at the property I rented (Il Marchese di Ronta in Tuscany). After putting down a non-refundable deposit 10 months in advance, I was notified about 6 weeks later that my reservation was being canceled because a prior agreement for the property with another party superseded mine - a fact that was not disclosed to me. Although Easy Reserve tried to offer up alternative properties, I couldn't find one that worked for my dates and needs so I asked for a refund. I wanted my refund in US$, because I did not want to assume the exchange risk in a situation that was not my fault or responsibility. [Note that I would bear that risk in paying for the rental.] It turned out that there was a deficit to me when the Euro refund was received, and to Easy Reserve's credit and integrity, they made me whole. For demonstrating fair and equitable business practices, I give them 4 stars. Other than the huge disappointment in not being able to rent the villa I chose (which was not ER's fault per se), I do want to mention their non-refundable deposit policy is very onerous when compared to the many other rental sites and agencies around (like AirBnB). Most others have sliding scales of refunding deposits as one approaches the booking date. This in my opinion would make ER more appealing and competitive. In any case, I was pleased with the consideration extended to me in this weird situation and would recommend using Easy Reserve.
1 de novembro de 2024
Avaliação não solicitada
Resposta de Easy Reserve Ltd
Dear Lesley,
Thank you so much for taking the time to share your experience with us.
We deeply appreciate your understanding and the thoughtful insights you've provided.
We're truly sorry for the disappointment you faced with your original reservation—please know that we strive to prevent such situations and ensure clarity with our guests, but once again we want to highlight that this was a one of a kind exception beyond our control.
We’re also thankful for your feedback on our deposit policy; we’ll certainly consider it as we continuously work to improve and provide the best possible experience and booking conditions.
We’re glad to have been able to resolve the currency difference and make things right.
Your willingness to recommend us despite these challenges means a lot to us, and we hope to welcome you to one of our properties in the future.
Best Regards,
Easy Reserve
per la prenotazione siete stati…
per la prenotazione siete stati professionali collaboranti ed esaustivi..
29 de outubro de 2024
Resposta de Easy Reserve Ltd
Gentile Andrea,
vogliamo ringraziarla per averci fornito il suo prezioso parere sul nostro servizio clienti.
La soddisfazione dei nostri clienti è di massima importanza per noi per cui siamo lieti di sapere che ha avuto un'esperienza positiva!
Cordiali Saluti
Easy Reserve
Resposta de Easy Reserve Ltd
Chèr Yves,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre service client.
Bien amicalement,
Easy Reserve
Per ora mi baso sulla prenotazione ho…
Per ora mi baso sulla prenotazione ho fatto il bonifico. La vacanza devo ancora farla ma come primo impatto ottimo
29 de outubro de 2024
Resposta de Easy Reserve Ltd
Gentile Giovanna,
la ringraziamo per aver condiviso la sua opinione sul nostro processo di prenotazione.
La soddisfazione del cliente per noi è importantissima per cui siamo molto felici di sapere che ha avuto un'esperienza positiva!
Le auguriamo di trascorrere un soggiorno fantastico e rimaniamo a sua completa disposizione per qualsiasi ulteriore assistenza di cui possa avere bisogno.
Cordiali Saluti
Easy Reserve
Réservation effectuée facilement et le…
Réservation effectuée facilement et le paiement en plusieurs fois sans frais est très appréciable.
28 de outubro de 2024
Resposta de Easy Reserve Ltd
Chèr Nicolas,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre site web et de notre plan de paiement échelonné.
Bien amicalement,
Easy Reserve
Great experience working with Easy…
Great experience working with Easy Reserve. Very responsive and significantly cheaper then some of the more common booking platform for the same property we rented.
22 de outubro de 2024
Resposta de Easy Reserve Ltd
Dear Jess,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website, vacation rental prices and booking process!
Best Regards,
Easy Reserve
Nemt, nemt, nemt, lynhurtigt og super informativt!
Efter lige at have skabt mig overblikket, viste det sig at være :
Nemt at taste ønske kriterier - aircondition antal soverum - pool etc.
Nemt via kortet at finde en lejebolig i et ønsket område.
Nemt at og overskueligt at betale - visa m.m.
Lynhurtig respons på booking samt kvittering betaling.
Super godt overblik generelt på emnerne til udlejning!!
26 de outubro de 2024
Resposta de Easy Reserve Ltd
hej J.,
Tak fordi du tog dig tid til at dele din feedback.
Kundetilfredshed er vores prioritet, og vi er meget glade for at vide, at du havde en positiv oplevelse med vores hjemmeside, bookingproces og kundeservice!
Med venlig hilsen,
Easy Reserve
temporary excitement
because of a delay in the banking process I received a storno of my reservation. That was quite exciting at the first moment.
For good luck they made a prompt re-reservation.
All others run fine.
17 de outubro de 2024
Resposta de Easy Reserve Ltd
Dear P.K.,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We're glad to hear that overall, except for that little inconvenient with the expiration of your booking request due to the delay of the bank in processing the wire transfer, your booking process went smoothly.
We appreciate your understanding of the circumstances (delay not under our or your control) and we are glad that we have been able to secure your reservation after all.
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Very helpful customer service with good…
Very helpful customer service with good follow through
11 de outubro de 2024
Resposta de Easy Reserve Ltd
Hello Jill,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Easy booking until so far
7 de outubro de 2024
Resposta de Easy Reserve Ltd
Dear Bea,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve so far.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Amazing bad experience …
Nous avons réservé une villa par leur intermédiaire et la seule chose que je puisse dire c’est que cela fut la plus mauvaise expérience de notre vie de voyageur.
En effet, la plate-forme easyreserve n’a aucune considération pour ses clients et prends très volontiers et rapidement parti pour l’agence qui a la location de la villa en gestion.
De gros problèmes de climatisation dans la « Villa dei Nonni » à Ostuni, ainsi qu’une piscine mal nettoyée à notre arrivée.
Malgré nous etres déplacés à l’agence Raro Realty & Villas à Ostuni car nos messages et appels restés sans réponses, nous nous sommes vu confrontés à du personnel que très peu empathique et a l’air et au ton très suffisant.
Nous avons eu beau leurs exposés les problèmes rencontrés, ils n’ont eu de cesse de nous rabaisser qui a nous faire passer pour des demeurés et ce preuve à l’appuie, invoquant le caractère de la situation de la villa à la campagne ou encore le climat des Pouilles qui, selon eux ne permettrait pas que les convecteurs de climatisation ne puissent atteindre une température en dessus de 24 degrés dans les chambres et moins de 32 dans les pièces à vivre…lunaire de s’entendre tenir de tel propos!!!!
Et le service client Easy Réserve qui boit les paroles de Raro Realty comme parole d’evangile.!! Pour preuve mon dernier mail à Easy Réserve est resté sans réponse et si cela n’avait pas été le cas nous ne les aurions pas associé à ces malfaiteurs!!!….
Je ne peux que les qualifier de complices de cette société qui visiblement ne connaît pas son travail et n’a aucune idée de la définition du mot service client.
Nous ne pouvons que vous recommander de fuire ces deux prestataires et ce pour la qualité et la tranquillité de vos séjours.
12 de agosto de 2024
Resposta de Easy Reserve Ltd
Dear ms. Camozzi,
Thank you for your feedback. We are truly sorry to hear that your experience didn't meet your expectations, and we appreciate this opportunity to respond.
As Easy Reserve, we act as an intermediary between renters and property owners. This means we facilitate communication and try to resolve any issues that arise during a stay. In your case, we diligently replied to your emails before your arrival and during your stay, including multiple exchanges via emails and phone calls on the 06/09. We have also passed your concerns to the partner agency, and we are still awaiting their official response.
It’s true that we should have informed you that we were still waiting for feedback from the partner following your last email, and for that, we sincerely apologize. However, it's important to note that in cases like this, especially in high season, complaints must follow certain protocols, and the resolution process may take longer than usual. We understand that this can be frustrating, but we are actively managing your case and committed to finding a resolution.
We also want to acknowledge that you followed the proper procedure by notifying us of the issues when they occurred. Your concerns have not been ignored, and we are still scrutinizing the situation. In fact, we made sure to notify the partner immediately, who in turn sent someone from their main office to your property to address the problems you raised.
Regarding the tone used by the partner, as Easy Reserve, we can’t directly comment on the interactions as we weren't present during those exchanges. However, we have been in business with this partner for a long time, and throughout over a hundred reservations of their properties, we have never received such negative feedback about their tone or professionalism. They specialize in working with high-end properties and a discerning clientele and they have consistently maintained a high standard of service.
While we can’t comment on the tone used by the partner, we have carefully reviewed all the exchanges you had with the employees of Easy Reserve. Our staff has always treated you with respect, professionalism and consideration while informing you of the position of the partner. Should you have any proof to the contrary, we encourage you to share it with us so we can address it.
For this reason, while we understand the frustration that can arise from such situations, we do not tolerate bullying or unfounded strong written accusations directed at our team or company. We believe in open and respectful communication, and while we are committed to resolving your concerns, it is important that this is done in a fair and professional manner. For this reason, we reserve the right to take legal action as Easy Reserve if the situation escalates with further defamatory remarks.
Concerning the a/c issue, it’s important to note that when temperatures outside are very high, it's essential to keep windows closed to allow the system to cool the space efficiently. If windows are left open, the desired coolness cannot be achieved, which isn’t a fault of the system itself, but you surely know this. Official technicians came to the property more than once during your stay to address your concerns and their expert position was that there was no issue with the system.
As for the pool, it was cleaned both before your arrival and a second time after your initial complaint. In rural areas, it is normal for a small number of insects and particles moved by the strong wind to land into the water, which can happen even after cleaning. This does not reflect poorly on the cleanliness process of the pool.
We deeply regret that you feel this was the worst travel experience of your life. We are still in the process of evaluating your case and are awaiting the partner's final response before making a decision. In the meantime, please know that we are committed to resolving this matter as promptly as possible.
Best Regards,
Easy Reserve
It’s so easy to use!
5 de outubro de 2024
Resposta de Easy Reserve Ltd
Dear Elizabeth,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Reibungslose, schnelle Abwicklung.
Bisher sind alle Buchungen reibungslos verlaufen und wir haben die Ferienhäuser so angetroffen, wie sie beschrieben waren
14 de setembro de 2024
Resposta de Easy Reserve Ltd
Hallo,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
Good search tools on website
Good search tools on website; Personal and prompt response to my questions; User friendly online booking when I was ready to book.
30 de setembro de 2024
Resposta de Easy Reserve Ltd
Hello Steve,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and customer care service!
Best Regards,
Easy Reserve
Book with Confidence
Great communication! Reservation process was smooth and easy.
30 de setembro de 2024
Resposta de Easy Reserve Ltd
Dear Lisa,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer service and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Super netter Service und danke für die…
Super netter Service und danke für die Geduld.
27 de setembro de 2024
Resposta de Easy Reserve Ltd
Liebe Claudia,
Kundenzufriedenheit ist unser Ziel, und wir freuen uns sehr, dass Sie eine gute Erfahrung gemacht haben!
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben.
Mit freundlichen Grüßen,
Easy Reserve
MISLEADING ADVERTISEMENT
The advertisement for my villa said
AIR CONDITIONING.
When we got to the villa in August in Tuscany there was ONE working air conditioner in the house.
We had 2 children less than 5 years old and two women.
When the advertisement says AIR CONDITIONING, do I have to ask "HOW MANY ROOMS?" Really?
SUCH A MISLEADING ADVERTISEMENT.
We had to abandon this villa because it was impossible to stay there as the temperature was 95 degrees.
No monetary concession by the owner or the Easy Reserve for this false advertising.
DO NOT TRUST EASY RESERVE ADVERTISEMENTS!
10 de agosto de 2024
Avaliação não solicitada
Resposta de Easy Reserve Ltd
Dear John,
Thank you for taking the time to leave your feedback.
We are truly sorry for the inconvenience you experienced during your stay. However, we would like to clarify the situation regarding your booking and the villa's amenities as we do not find it correct to accuse Easy Reserve of false and misleading advertising.
Our website features thousands of properties, some with A/C and some without. It cannot be expected that a property with the flag A/C has automatically A/C in ALL rooms. For this reason, we provide for each property on our website a description that gives the renters a full detail of the features available and where they are available.
While the villa you selected was advertised with air conditioning, the property description clearly stated which room was equipped with A/C. This information was openly provided on the villa’s webpage and was not hidden or written in small print. Our goal is to ensure transparency for all guests, and we always encourage careful review of the full property description to help make informed decisions.
In addition to what already said, when an amenity is particularly important for your stay, we always recommend double-checking with us to ensure your expectations are met before booking. This can include confirming the speed or reach of the Wi-Fi for those planning to work remotely or ensuring there is a fence for those bringing a pet. This is one of the reasons why we have customer care representatives available via phone, mail and chat. In your case, while you inquired about other amenities, such as Wi-Fi, you did not ask for further details regarding the air conditioning.
Unfortunately, as the listing accurately reflected the villa’s features, we could not offer a refund in this case. We genuinely regret that the villa did not meet your expectations, and we hope you understand our position.
Best regards,
Easy Reserve Team
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