I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan se... Ver mais
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Veja o que dizem as avaliações
Outstanding Customer Service and Smooth Warranty Claim! I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use, an... Ver mais
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Ver mais
A empresa respondeu
I absolutely love these baking trays and on fact I have three. They are the best baking trays I have owned. The non-stick has been brilliant. The oldest ones I have are five years old, I use them... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Informações de contato
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Reino Unido
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Excelente
525 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service. They replaced all 4 of my pans that had become perished over time.
4 de fevereiro de 2026
Resposta da Eaziglide
Thank you for your wonderful review. We’re so pleased we could help and get your pans replaced for you.
We really appreciate your support and hope you continue to enjoy cooking with Eaziglide!
The Eaziglide Team
The product is brilliant
The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will last a long time. Packaging was...unusual but effective in protecting the frying pan and did it's job. Very pleased overall!
2 de fevereiro de 2026
Resposta da Eaziglide
Hi Brian,
Thank you for your fantastic review. We’re delighted to hear you’re enjoying your pan and that it’s performing so well. It’s great to know the durability and finish have impressed you too. We’re also pleased the packaging protected your pan as intended.
Thank you again for your support.
The Eaziglide Team
Second set of the same pans
Second set of the same pans we've bought and it'll be a third one if not discontinued.
30 de janeiro de 2026
Resposta da Eaziglide
Hi Juan,
Thank you for your continued support. We are delighted to hear you have come back for a second set.
We really appreciate your loyalty and look forward to serving you again in the future.
Thank you for choosing Eaziglide.
The Eaziglide Team
Fast service well packed & good looking…
Fast service well packed & good looking pans very pleased
2 de fevereiro de 2026
Resposta da Eaziglide
Hi Stephen,
Thank you for your review. We’re so pleased to hear you were happy with the service, packaging and your new pans.
We really appreciate your support and hope you enjoy using them.
The Eaziglide Team
Excellent quality
Fab, good quality frying pan. Being sceptical I actually “fried” an egg without any oil or butter and it worked, although if you like to flip the egg a small amount of oil would help. Good to know it’s also ovenproof.
So easy to clean which is a great plus.
30 de janeiro de 2026
Resposta da Eaziglide
Hi Liziboo,
Thank you for your lovely review. We are so pleased to hear you are enjoying your frying pan and that it lived up to the test.
It is great to know you are finding it easy to clean too.
Thank you for choosing Eaziglide.
The Eaziglide Team
Great saucepan
Got a bit of a discount on saucepan I wanted and seems like its good quality and will last a long time.delivery took about 6 days but was well packaged and protected.
28 de janeiro de 2026
Resposta da Eaziglide
Hi Adam,
Thank you for your review. We’re pleased to hear you were happy with your saucepan and that it arrived well packaged and protected.
We hope it serves you well for many years to come.
Thank you for choosing Eaziglide.
The Eaziglide Team
Excellent service
Excellent service. Recommended.
I contacted Eaziglide about one of my pans that had become warped. It may have been due to user error(?!) but they replaced without hesitation. Much appreciated and I’m very pleased that they put customer service first.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Sean,
Thank you for your kind words and recommendation. We’re so pleased we could help and that you were happy with how everything was handled.
Customer service is very important to us, so your feedback really means a lot.
Thank you for choosing Eaziglide.
The Eaziglide Team
Resposta da Eaziglide
Hi Jonathon,
Thank you for your review. We’re pleased to hear you were happy with our warranty service.
We really appreciate your feedback and your support.
The Eaziglide Team
Resposta da Eaziglide
Thank you for your review. We’re pleased to hear you’re happy with the product and that it arrived in a timely manner.
We appreciate your support and hope you continue to enjoy using Eaziglide.
The Eaziglide Team
Easy web site to use
Easy web site to use products chosen arrived well packaged. While not the quickest delivery was acceptable. Very pleased with the frying pan that we purchased following a Which recommendation.
13 de janeiro de 2026
Resposta da Eaziglide
Hi Ian,
Thank you for your thoughtful review. We’re pleased to hear you found our website easy to use and that your order arrived well packaged.
It’s great to know you’re very pleased with your frying pan, especially after choosing it following the Which recommendation.
We appreciate your support and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Great quality
Great quality, a little heavier than my old saucepans with a straining lid. Exactly what I needed.
13 de janeiro de 2026
Resposta da Eaziglide
Hi Trudi,
Thank you for your review. We’re so pleased to hear the saucepans are exactly what you needed and that you’re happy with the quality.
We hope you enjoy using them for many years to come.
The Eaziglide Team
Efficient non-stick frying pan.
Quick and efficient service. Good looking frying pan with efficient non stick surface. Useful that it can go in the oven. Takes time to heat up for searing.
2 de janeiro de 2026
Resposta da Eaziglide
Thank you for your review. We’re pleased to hear you were happy with our service and that you’re enjoying the look and non-stick performance of your frying pan, as well as its ovenproof feature.
We appreciate your feedback and your support.
The Eaziglide Team
Invaluable addition to my cookware.
Invaluable addition to my cookware and would highly recommend to anyone who enjoys cooking. So easy to keep clean and no more scouring needed, as nothing sticks anymore.
26 de novembro de 2025
Resposta da Eaziglide
Thank you for your review. We’re delighted to hear your pan has become such an invaluable addition to your cookware and that you’re enjoying the easy clean performance.
We really appreciate your recommendation and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Excellent product
Best pans ever used.
Great communications and helpfulness from team
2 de janeiro de 2026
Resposta da Eaziglide
Hi Maureen,
Thank you for your review. We’re so pleased to hear our pans are the best pans you have ever used!
We’re delighted you found our team helpful and our communication clear. We really appreciate your support.
The Eaziglide Team
Great quality product.
2 de janeiro de 2026
Resposta da Eaziglide
Hi Leslie,
Thank you for your review. We’re delighted to hear you’re pleased with the quality of your product.
We really appreciate your support and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
It is a very good product but delivery…
It is a very good product but delivery was slow, about 2 weeks from order date and it arrived wrapped in cardboard, not a box with care guidelines as expected.
4 de dezembro de 2025
Resposta da Eaziglide
Hi James,
Thank you for your feedback. We’re pleased you’re happy with the product, but we’re sorry the delivery time and packaging did not meet your expectations.
We appreciate your comments and will take them on board as we work to improve our service.
Kind regards,
The Eaziglide Team
Great products & brilliant customer…
Great products & brilliant customer service
When something goes wrong they just deal with it without the fuss and AI chat bots
11 de dezembro de 2025
Resposta da Eaziglide
Hi Jo,
Thank you for your review. We’re so pleased to hear you’re happy with our products and that our team was able to help efficiently.
We believe in providing personal customer service, so your feedback really means a lot to us.
The Eaziglide Team
Item under lifetime guarantee
Had a 28 inch pan with lid. Unfortunately, the pan sprung a hairline crack where the bottom aluminium base joins the non/stick surround. The company was very understanding and customer focussed. As a gesture of goodwill they replaced both the items.
27 de novembro de 2025
Resposta da Eaziglide
Hi Surinder,
Thank you for your review. We’re sorry to hear about the issue you experienced, but we’re pleased we were able to resolve this for you.
Customer care is very important to us, so it’s great to know you felt supported throughout the process.
Thank you for choosing Eaziglide.
The Eaziglide Team
Excellent customer service
Excellent customer service
Who assisted in my query
And replaced the product
9 de dezembro de 2025
Resposta da Eaziglide
Thank you for your review. We’re so pleased our team was able to assist with your query and arrange a replacement for you.
We really appreciate your support.
The Eaziglide Team
Customer service Ms Victoria is a excellent person.
Customer service Ms Victoria is absolutely very good. I'm extremely satisfied with her.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Eaziglide
Hi Akhter,
Thank you for your wonderful feedback. We’re delighted to hear how pleased you were with the service Victoria provided.
We have passed your kind comments on to her, and we know she will really appreciate them.
Thank you for your support.
The Eaziglide Team
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