I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan se... Ver mais
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Veja o que dizem as avaliações
Outstanding Customer Service and Smooth Warranty Claim! I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use, an... Ver mais
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Ver mais
A empresa respondeu
I absolutely love these baking trays and on fact I have three. They are the best baking trays I have owned. The non-stick has been brilliant. The oldest ones I have are five years old, I use them... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Informações de contato
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Reino Unido
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Excelente
525 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service and…
Excellent customer service and excellent products
31 de março de 2026
Resposta da Eaziglide
Hi Silvia,
Thank you for your kind feedback.
We’re delighted to hear you’re happy with both our customer service and products. It’s always great to know we’ve met your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
The Jury is still out
Purchased an Eaziglide Casserole dish with lid in 8/22. Had previously been performing fantastically. Used once or twice weekly or so. But at just over 2 years of age, we could see that it was losing its non stick properties. Food was sticking and then burning during cooking. Disappointing. Had taken lots of care over it. I guess this happens over time but 10+ years, and not under 2 to 3 years! Being aware of their “Lifetime Warranty” at the time of purchase from John Lewis, I called Eaziglide and spoke with their CS advisor. After confirming my order/receipt proof of purchase, I was then asked to provide photos to their email which I did within minutes. I did not hear anything for a few days. I called them again and spoke with the same CS lady. She informed me that the photos showed evidence of “Over Heating”
Eh??! On a cooking pan? Used on an induction hob? We had even used in-drawer Eaziglide felt pan protectors since ownership. How comes all our other non stick pans over the years have lasted much longer? I argued my point. I was aware of other similar conclusions reached for other customers. “Over-heating”. Eventually she agreed to a replacement Casserole dish. As a “Goodwill gesture”. “On this occasion”. Hhmm. Took about 10 days to get the replacement. Happy days.
But how long will the new pan last? Only time will tell. So the pans seem good overall but will this new pan lose its non stick properties at the 2+ year mark like the last one. Was the first one defective? Who knows? I absolutely refute that we had “over-heated” it. Not fit for purpose if so.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Eaziglide
Hi Mark,
Thank you for taking the time to share your experience.
We’re sorry to hear about your concerns regarding the performance of your casserole dish.
We have reviewed your case, and the images provided did show signs consistent with overheating. Non-stick cookware is designed for use on medium to low heat, and this guidance is included in our care instructions to help preserve the coating. You can also find our Care and Use Guide on our website in the Customer Care section, which is located in the footer of the homepage.
While this type of issue would not normally fall under our lifetime guarantee, we were pleased to offer a replacement on this occasion as a gesture of goodwill.
We hope your replacement casserole dish is now performing as expected. If you have any further concerns, please don’t hesitate to contact our customer support team.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
No quibble guarantee when we had a…
No quibble guarantee when we had a problem. Our problem was handled fast and kindly.
2 de abril de 2026
Resposta da Eaziglide
Hi Nicolette,
We’re really pleased to hear that your experience with our lifetime guarantee was smooth, and that your issue was resolved quickly, and without hassle.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Good solid pots and pans well packaged and delivered in a timely maner
Easy to use web site and a good product delivered well no hassle.
31 de março de 2026
Resposta da Eaziglide
Hi,
Thank you for your kind review.
We’re delighted to hear you’re pleased with your Eaziglide products and that you found the ordering and delivery process smooth and hassle-free. It’s great to know everything arrived well packaged and met your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Fantastic service sent a picture by…
Fantastic service sent a picture by return. I received a new baking sheets.
27 de março de 2026
Resposta da Eaziglide
Hi Mike,
Thank you for your kind feedback.
We’re delighted to hear that you were happy with our customer service and that your replacement baking sheets were received promptly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great pan and customer service
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register product with Easiglide and as a result that’s over £70 down the pan with a product that’s no longer fit for purpose. Easiglide have closed the case.
15/4/2026 Update - Easiglide have just notified me that a replacement pan is on its way, not received yet, but have updated review in anticipation of receipt of replacement pan.
3 de abril de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Catherine,
Thank you for taking the time to share your experience and for updating your review.
We’re sorry to hear about the initial issue you experienced with the pan, but we’re pleased that a replacement has now been arranged. We hope the new pan performs as expected and provides a much better cooking experience moving forward.
If you need any further assistance once it arrives, please don’t hesitate to contact our customer support team.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
We love our eaziglide pans
We love our eaziglide pans. They’re really easy to cook with. No oil needed. They clean well. We’d recommend not putting them in the dishwasher as the coating can react. The eaziglide guarantee is amazing and gives peace of mind. Thank you eaziglide. We highley recommend the pans and your customer service *****
1 de abril de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Michelle,
Thank you for your kind words and for recommending us.
We’re delighted to hear how much you’re enjoying your Eaziglide pans and that they’re making cooking and cleaning easier for you.
It’s great to hear that our lifetime guarantee gives you peace of mind as that’s exactly what we aim for.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Thank you so much Victoria
Thank you so much Victoria. Another fantastic customer service experience. My 20cm imperial saucepan lid gave up after nearly 20 years of use when the handle broke off. Lifetime warranty not quibbled and a new 20cm Eaziglide pan arrived. Absolutely brilliant products and company to deal with
31 de março de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Adrian,
Thank you so much for your kind words and for taking the time to leave a review.
We’re delighted to hear that you’ve had another positive customer service experience and that your replacement was handled smoothly under the lifetime warranty. It’s especially great to know you’ve enjoyed so many years of use from your cookware.
We really appreciate your support and recommendation.
Kind regards,
The Eaziglide Team
Very poor service and responses
Very poor service and responses. On 25th Feb I contacted Eaziglide about a saucepan that had developed a fault. I sent in my details and details of proof of purchase.
Since then I have had to contact the customer relations person again several times asking about my damaged Eaziglide saucepan and the lifetime guarantee. I have been told both verbally and email that it will be replaced. However I have been asked on several occasions for the same details (details of purchase etc). I have finally on 18 March been emailed that I will receive notification of when my replacement saucepan will be sent and then I will have to wait approx 5 days for delivery. This is over a month wait and I'm not convinced that I will ever receive a replacement saucepan.
26 de março de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Hywel,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration caused by the delays and repeated requests for information.
Please could you let us know if this issue has not yet been resolved, or if there is anything further outstanding? We would also be grateful if you could confirm whether you are now happy with the performance of your replacement saucepan.
If you still need assistance, please contact our customer support team and we will be happy to help.
Kind regards,
The Eaziglide Team
I have a claim to make under guarantee
I have a claim to make under Eaziglide’s guarantee. However the e-Mail address to which customers are directly to lodge a claim bounces back as not recognised. And I have not find any other means of contacting Customer Support. So, what am I supposed to do. Not good enough at all.
25 de março de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Peter,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’re not sure why this issue has occurred, as our customer support channels should be working as expected.
Could you please confirm that the email address you are trying to contact is reception@imperialgb.com? Once we have this information, we’ll be happy to assist you further and ensure your claim is handled as quickly as possible.
Kind regards,
The Eaziglide Team
Fantastic product
Fantastic product, well worth the initial expense and great customer service when replacing old and worn out items.
3 de março de 2026
Resposta da Eaziglide
Hi Joseph,
Thank you for your review. We’re delighted to hear that you’re enjoying your Eaziglide product and that you feel our brand is worth the investment. It's great to hear that our customer service team could help assist you efficiently.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Resposta da Eaziglide
Hi Stephen,
Thank you for your review. We’re delighted to hear you’re enjoying using your saucepan and that you are impressed with the non-stick performance.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
The replacement lid is a little too…
The replacement lid is a little too tight, so you have to force it in, compared to the former which fit easily. Disappointing as speed and ease of service was good.
6 de março de 2026
Resposta da Eaziglide
Hi Tara,
Thank you for your feedback. We’re sorry to hear that your lid isn’t fitting properly. This shouldn’t be the case, and we’d like to help resolve it. Please could you email us at reception@imperialgb.com
so we can assist you further?
Kind regards
The Eaziglide Team
Good quality non-stick pan
Good quality non-stick pan. The only downside is that it took rather long to arrive.
5 de março de 2026
Resposta da Eaziglide
Hi Cedric,
Thank you for your review. We’re delighted you’re enjoying your non-stick pan! We apologise for the delay in delivery and appreciate your patience.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Reported a faulty pan
I reported a pan which was not as none stick as it should be after 4 years use. I sent photos of the pan and receipt of purchase. After a short time I was told that a new pan was on the way. No fuss and dealt with professionly and efficiently. Very pleased.
23 de fevereiro de 2026
Resposta da Eaziglide
Hi John,
Thank you for sharing your experience. We’re glad we could resolve the issue quickly and efficiently, and that you’re pleased with the outcome.
We appreciate your feedback and your continued support of Eaziglide.
Best regards,
The Eaziglide Team
Great product deliverd on time
27 de fevereiro de 2026
Resposta da Eaziglide
Hi Anthony,
Thank you so much for your review. We’re thrilled to hear that your delivery arrived promptly and that you’re happy with your product.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
The best non stick pans I have ever…
The best non stick pans I have ever had. Don’t even need to use oil
24 de fevereiro de 2026
Resposta da Eaziglide
Hi Caroline
Thank you for your fantastic review. We are delighted to hear you are enjoying your Eaziglide pans and that the non-stick performance is making cooking easier, even without using oil.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Eaziglide produce the best cookware!
Eaziglide produce the best cookware!
I’ve a fair few of their pans and honestly when they say non stick, it really means non stick. Customer service is excellent plus you are kept informed about delivery dates.
Will I buy more?
Too right I will 👏👏
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Eaziglide
Thank you for such a fantastic review. We’re delighted to hear you’re enjoying your pans and that the non-stick performance is living up to expectations.
We’re so pleased you’ve been happy with our customer service and order updates.
We appreciate you choosing Eaziglide.
The Eaziglide Team
Amazing high quality
I absolutely love these pans! The quality is outstanding, and they clean up effortlessly- such a dream to use in the kitchen
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Cristy,
Thank you for your review. We’re delighted to hear you love your pans and that you’re finding them such a dream to use in the kitchen.
It’s great to know the quality and easy clean performance have impressed you.
The Eaziglide Team
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