Very clear communication from start to finish for the order. Very quick delivery. Great product, the bricks are easier to use in my compact fire box, and burn like a dream.
A empresa respondeu
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Veja o que dizem as avaliações
Logs arrived on time and the delivery man (Stephen) was extremely helpful. Email updates kept us informed at every stage.
A empresa respondeu
Micheal was very helpful describing the different fire logs. Ordered on line and was delivered next day.I picked the pini kay briquettes fantastic log for heat and long lasting..
A empresa respondeu
Good product, good heat, no mess & ideal for burning in stoves. Environmentally good Only have to clean out ashes twice weekly. Delivery on 3/4 pallet so can store enough for the winter in a small... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Ecologs.ie is Ireland’s trusted supplier of eco-friendly wood fuels since 2009. We deliver premium eco logs, wood briquettes, kiln dried firewood, and eco firelighters with Free Nationwide Delivery. We focus on sustainable and quality wood fuels that bring warmth and comfort to your home.
Informações de contato
4,9
Excelente
337 avaliações
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Great product
Great product, exactly as described on website, RUF briquettes, and super speedy delivery!
22 de agosto de 2024
Resposta da Ecologs.ie
Thank you!
Order and receipt for payment…
Order and receipt for payment acknowledged with very quick response and delivery arrangement well organised.
21 de agosto de 2024
Resposta da Ecologs.ie
Thanks.
Ecologs
We preordered Pinikay ecologs, these came in earlier than expected and were delivered the next day. We got a text message and a phone call to let us know, cannot fault the service! The delivery driver was also extremely nice and helpful and places the pallet right in front of our shed. We will definitely be returning customers and have recommended them to family and friends.
15 de agosto de 2024
Resposta da Ecologs.ie
Thank you.
Resposta da Ecologs.ie
Thank you!
Good product
Good product, good heat, no mess & ideal for burning in stoves. Environmentally good
Only have to clean out ashes twice weekly.
Delivery on 3/4 pallet so can store enough for the winter in a small shed & still have room for gardening equipment. Using Ecologs for 3 years & happy to continue. Unfortunately the price has increased like all other fuels.
22 de julho de 2024
Resposta da Ecologs.ie
Thank you very much!
Resposta da Ecologs.ie
Thank you!
Resposta da Ecologs.ie
Thank you!
I was disappointed with 400…
I was disappointed with 400 firelighters packed loosely in a poor quality box.
3 de abril de 2024
Resposta da Ecologs.ie
Hello, I'm sorry to hear that the packaging didn't meet your expectations, and it's sad to hear that your review is focused solely on the cardboard box containing the product. I want to reassure you that our firelighters are of very high standard and quality and are favourite choice for many customers seeking a natural way to start a fire. We use standard brown cardboard boxes, with No heavy printing, to maintain an eco-friendly product. We utilize various box sizes, and in your case, we selected one suitable for accommodating 400 firelighters, which is a significant quantity.
Inside the box, the firelighters are loosely packed without additional plastic wrapping, prioritizing environmental friendliness. While we acknowledge that the box may undergo some compression during transportation, rest assured that the firelighters themselves remain undamaged. Therefore, we refrain from using extra layers of packaging.
Thank you for sharing your feedback with us. We genuinely appreciate it and hope for the opportunity to serve you again in the future.
Great product and great customer care
Great product and great customer care, being dealing with Ecologs for the last 10 years
21 de março de 2024
Resposta da Ecologs.ie
Thank you!
Resposta da Ecologs.ie
Thank you!
Eco firelighters x100
Excellent service. Free postage a bonus.
Extremely prompt delivery. Firelighters an
Excellent & efficient product. Highly recommend these.
21 de fevereiro de 2024
Resposta da Ecologs.ie
Thank you!
Resposta da Ecologs.ie
Thank you!
Helpful and efficient
Good advice over the phone before I placed an order, which was delivered sooner than expected.
17 de janeiro de 2024
Resposta da Ecologs.ie
Thank you!
Your employees are what makes it great
Your employees are what makes it great. They were friendly, knowledgeable and willing to listen and answer questions.
18 de janeiro de 2024
Resposta da Ecologs.ie
Thank you!
Good product and timely delivery
The delivery was timely, happy with the product performance, recommended to our neighbor. I will return to try the other products.
22 de setembro de 2023
Resposta da Ecologs.ie
Thanks.
Be wary of delivery
Supplier distances himself from delivery. Asked for 1 hour notification prior to delivery, was given 5 mins and not enough time to come back and open garage. Pallet was left out in rain and I had to manually move contents. Collaboration between the supplier and delivery would improve this service greatly.
9 de outubro de 2023
Resposta da Ecologs.ie
Hi, Thanks for writing a review and sorry to hear the couriers did not provide you with sufficient time notice before arrival. Please note we do not distance ourselves from the delivery, but according to our Delivery policy we can not guarantee set time of delivery as this is done by external courier service and they run tight schedule, this is very transparent on our website. We have responded on your email on the day requesting info and notified you the delivery was out on the courier's truck so that you can expect the service. I believe the driver had provided some notice although this notice was not full 1 hr as initially requested by you, for which I can only apologize. If more precise time is of essence, we advise customers to call us more regularly while the goods are in the process of delivery/en-route and we can co-ordinate with the external delivery service and provide an estimated time window, which again will not be precise time. Thank you for your custom!
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