Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Ver mais
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Veja o que dizem as avaliações
Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Ver mais
A empresa respondeu
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Ver mais
A empresa respondeu
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Ver mais
Detalhes da empresa
Escrito pela empresa
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Informações de contato
84 Evans Road, 4107, Salisbury, Austrália
- 1300 320 338
- hello@egrauto.com
- egrauto.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to deal with.
Easy to deal with and the service is great. Items delivered with care.

Resposta da EGR Auto
Looks great
Looks great! Fits well. Better looking then other brands.
I get a lot of positive comments from other 4wheel drivers.
Only thing I would change is add written description instead of just pictures.

Resposta da EGR Auto
Great advisory help plus quick &…
Great advisory help plus quick & accurate shipping of all items ordered that fully satisfied my needs ⭐️⭐️⭐️⭐️⭐️

Resposta da EGR Auto
Awesome Canopy!
Excellent and fast communication & not to mention an awesome canopy !

Resposta da EGR Auto
Although I had to ask as the part…
Although I had to ask as the part number wasn’t obvious, got great help and the parts were shipped quickly.

Resposta da EGR Auto
Gen 3 Hilux canopy support brackets
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. The wait was made easier not having to wonder when they would arrive and when they did he was straight into me knowing how long I was waiting for them . Champion bloke .

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Great quality products and fitted in a…
Great quality products and fitted in a timely manner

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Great customer service
I work closely with EGR as an authorised reseller of their products, and need to give Trudi a shout out! Any questions or issues that I might have are answered quickly, friendly & professionally.
I work with many part's suppliers, the service I receive from EGR is much better than most.

Resposta da EGR Auto
Fast Service and Quick Delivery
Fast Service and Quick Delivery. Very helpful staff and knowledgeable of their products.

Resposta da EGR Auto
I was after a key for my Hilux hardlid…
I was after a key for my Hilux hardlid as i'd lost the original, went to Toyota and they wanted $135 I called EGR they sent me two which I received in 2 days for only $49 very happy as they worked with no issue.

Resposta da EGR Auto
Very helpful from start to finish
Very helpful from start to finish. I was helped by Ian Kubler who could not have been nicer. Great service! Speedy delivery of order t'boot! I HIGHLY recommend EGR Auto.

Resposta da EGR Auto
The products are very well made and I…
The products are very well made and I am very happy with them but it was difficult to make contact to purchase them, I had left messages and emails with not response. I continued to call because I wanted your particular product.

Resposta da EGR Auto
-7 day expected fitment time on buying…
-7 day expected fitment time on buying product, was closer to a month
-1 day quoted fitment, garage needed it for 2 days. Was told product didn't fit properly on phone and had to wait for EGR rep to see, on 2nd day no one could explain the issue to me.
-not convinced issue was resolved correctly, when closing at end of roller door cycle the operation is notchy and not smooth. 2x has stopped during beginning of opening operation and had to press buttons again
-on pick up was told I owed another $800 for fitment even though it had been paid for. Found service staff were quite rude and accusing of myself that I had done something wrong, for $4000 roller I expect better
Pulled keys from table like I would steal vehicle and was unprofessional when I explained that if the cost was $4800 I would have gone genuine or it would have been fitted in my place of work
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