EGR Auto Avaliações 

302
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Ver mais

Detalhes da empresa

  1. Loja de Acessórios Automotivos

Escrito pela empresa

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

302 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as avaliações

(302)

40 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Got my canopy fitted but they couldn't…

Got my canopy fitted but they couldn't get the remote locking to work. Finally found a broken wire that took 5hrs. On top of that they scratched the crap out of my tub brand new car. Sad for paying top dollar for the canopy. canopy got fitted at Adventure off road slacks Creek.

15 de dezembro de 2023
logotipo da EGR Auto

Resposta da EGR Auto

Hi Peter, who fitted the product for you?

Avaliado com 4 de um total de 5 estrelas

Service great

Very good service parts all fit well but maybe a handle on rear canopy glass for opening

13 de novembro de 2023
logotipo da EGR Auto

Resposta da EGR Auto

Hi Shane, thanks for the feedback will take your feedback on board and pass onto our product team.

Avaliado com 1 de um total de 5 estrelas

The canopy still after having replaced…

The canopy still after having replaced the button 3 times now on the rear window to open it still is a problem, it will not inlock, contacting warranty as suggested was a waste of time. EGR need to update the mechanism so that it will work under all conditions
I will never recommend this product.
To add as per your request, I sent a letter with details which EGR auto would have got Feb this year, I never got a reply.

10 de dezembro de 2023
Avaliação não solicitada
logotipo da EGR Auto

Resposta da EGR Auto

Hi Peter, as with your previous review - we cannot find a record of shipments regarding this problem - could you please confirm who you ahve been discussing with, where the canopy was purchased and who has been providing the repairs. Please reply here or contact customer service on 1300 320 338 or hello@egrauto.com

Avaliado com 1 de um total de 5 estrelas

Exploding back window caught on camera

Like someone a few comments below, my rear window on my canopy exploded on its own. It’s all caught on my security camera which shows nothing around that may have caused this. Was told even though it’s only been installed for just over 12 months it would not be covered by warranty as it might have had a stone chip and if not then it’s just bad luck and must of been from the heat (day in the low 30’s) If it wasn’t caught on camera I wouldn’t believe it myself. So now I’m supposed to pay $880 + for a new back window and just hope I have better luck that it doesn’t explode again. The only positive thing is it didn’t happen 10mins later when my 2 young children walked past through all the glass and cop it in the face. If you live any where even remotely warm avoid this product.

7 de dezembro de 2023
Avaliação não solicitada
logotipo da EGR Auto

Resposta da EGR Auto

Hi Nate, sorry to hear of your frustration as mentioned through our warranty process and through other mediums. Unfortunately, if a rear door or lift window glass is compromised, a failure will result in the glass shattering by itself (due to the pressure from the gas struts) rather than cracks (like with a windscreen) and this may not happen for some time after damage has occurred so not clear and obvious the true cause. The safety glass that is used in all our windows is of the highest automotive grade quality. Our replacements are available and ready to ship.

Avaliado com 5 de um total de 5 estrelas

Service

Ease of information and customer servuce

14 de novembro de 2023
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Resposta da EGR Auto

Thanks Ray! We're glad you enjoyed your experience with us

Avaliado com 5 de um total de 5 estrelas

Everest titanium fender flares

Very happy. Fit like a glove. Colour spot on. Would definitely recommend this company. Great correspondence over the phone

11 de novembro de 2023
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Resposta da EGR Auto

Thanks for the great review Tracy!

Avaliado com 3 de um total de 5 estrelas

Lost For Words

Lost for words, unfortunately I found the rear window had exploded inside a locked garage. The outside temperatures 32 degrees with inside temperatures potentially 38. Is this a common issue with EGR canopies due to high temperatures on curved glass and if so wouldn’t it be a design fault.

12 de dezembro de 2023
Avaliação não solicitada
logotipo da EGR Auto

Resposta da EGR Auto

Hi OLD EMAIL - if you could provide some further context for this we will be able to help. Where and when did you purchase the canopy? Have you spoken to anyone from EGR to discuss the issue? If you haven't please contact hello@egrauto.com or 1300 320 338. Look forward to hearing from you.

Avaliado com 1 de um total de 5 estrelas

EGR load shield very poor and leaky

Ordered the EGR load shield had it fitted but it really is not worth the money. Had my Ute parked up one evening when it was raining and in the morning the tub was full of water. Spoke to the dealer and the only solution was putting a bit of foam tape on the tub corners. I really regret purchasing this. The only thing it is shielding is people’s eyes from what’s inside.

10 de novembro de 2023
Avaliação não solicitada
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Resposta da EGR Auto

Hi John - sorry to hear your issues - you will need to go back through your point of purchase to understand your issues. As I am sure you're aware your tub has a number of gaps in it so nothing is ever "water tight". If the team can help further please let us know.

Avaliado com 5 de um total de 5 estrelas

Helpful from the start

Helpful from the start. Part was ordered and despatched promptly. Considering I’m in Darwin the delivery time was excellent. Great staff great service.

10 de novembro de 2023
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Resposta da EGR Auto

Thanks for the great review Grahame!

Avaliado com 5 de um total de 5 estrelas

J Brackets for New Ranger

I needed some J brackets for new Ranger - Ford dealer had no stock & no ETA, did a Google Search and found EGR, They had stock, good price and delivery took less than a week!

8 de novembro de 2023
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Resposta da EGR Auto

Glad we could help you with your J-Brackets Geoff! Thank you for the review.

Avaliado com 1 de um total de 5 estrelas

When they installed it

When they installed it. It was poorly done tub liner was not cut straight and foam rubber down bottom was in wrong spot would not recommend going there again

8 de novembro de 2023
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Resposta da EGR Auto

Hi Jason, how is your dust defense kit working? The product requires metal to metal contact to ensure it is effective. I am sorry you are not happy with the installation from one of our partners - have you discussed this with them?

Avaliado com 5 de um total de 5 estrelas

everything went smooth

everything went smooth. I liked the electronic notification process.

Great product too.

6 de novembro de 2023
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Resposta da EGR Auto

Thank you for your review - hope you enjoy your EGR products

Avaliado com 5 de um total de 5 estrelas

Ordered on line

Ordered on line
Received within the timeline explained
Helpful & easy transaction
Would definetly deal with again

3 de novembro de 2023
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Resposta da EGR Auto

Thanks Michael for your review - hop you enjoy your product.

Avaliado com 5 de um total de 5 estrelas

good product

good product, took a little to work through the instructions but got there in the end. looks great

20 de outubro de 2023
logotipo da EGR Auto

Resposta da EGR Auto

Thanks Matthew - appreciate the feedback. Hope you enjoy your EGR product.

Avaliado com 1 de um total de 5 estrelas

Shame to write this review as the…

Shame to write this review as the product looks very well made however I had fitted as they say it's water tight 99%, more like 50% water pours in, it's cheap maybe for a reason, maybe look at the mountaintop ones as recommended by Ford

2 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

2023 Ford Maverick hood protector

Very nice kit took me less than a half an hour to put it on the truck I like this kit better because it uses screws to bolt it on the hood and some of the high end other kits only use double-sided tape that could fail and fall off your truck. Thank you EGR for making a very easy product to install

16 de novembro de 2023
Avaliação não solicitada
logotipo da EGR Auto

Resposta da EGR Auto

Hi William, thank you for the feedback and hope you enjoy your EGR products.

Avaliado com 5 de um total de 5 estrelas

2024 Ford Everest Platinum Fender Flares

Had painted EGR Fender Flares fitted yesterday by a true master craftsman Josh @ EGR Brisbane. My 4x4 is brand new and it has been covered in $10k of PPF wrap so the degree of difficulty was higher than a normal fender install job. Josh put in an amazing effort and his attention to detail and willingness to go above and beyond to get the best result while keeping me informed and updated as he progressed was reassuring. I 100% recommend EGR to install your products.

13 de novembro de 2023
logotipo da EGR Auto

Resposta da EGR Auto

Thank you for the great feedback - we have passed this onto Josh who takes a lot of pride in his work. Hope you enjoy your EGR Flares

Avaliado com 5 de um total de 5 estrelas

Great Bit Of Kit

Was reasonably easy to fit, even for someone with limited DIY skills such as myself. Have driven on some dusty road so and so far it seems to work okay; however, the real test will come when I head off on my trips next year in the mid-west and Goldfields Regions of WA.

14 de novembro de 2023
logotipo da EGR Auto

Resposta da EGR Auto

Hi Karl, thanks for the review and glad to hear you are enjoying our Dust Defender. Would love to see some pics and videos of when you do head off on your trip to the mid-west and goldfields so make sure to share them to our socials. Enjoy your EGR product.

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