Emirates Avaliações 

Meget skuffende service fra Emirates. Rejste tur-retur fra København til Bangkok, og absolut samtlige fly både frem og tilbage var forsinkede med mere end 1 time. Det er reglen snarere end undtagelsen, at man skal sidde og vente, hvilket fuldstændig ødelægger ens rejseplaner og skaber stress ved mellemlandinger. Kan absolut ikke anbefales

Hurtig svartid og en fantastisk god service. Alle de gange vi har fløjet med Emirates, har det været en meget positiv oplevelse.

Jeg bookede Emirates fra CPH - Bali på grund af deres gode ry. Efter min rejse med Emirates både i august og september, forstår jeg ikke, hvordan et flyselskab med det renommé kan være så dårligt til at håndtere så snart noget går galt.

Problemerne startede allerede i København, hvor vi stod ved gaten i omkring en time uden information. Appen blev ikke opdateret, vi fik SMS'er om boarding selvom den ikke var begyndt, og personalet ved gaten undgik os og gav os ingen information.

Efter at være over en time forsinket ankom vi endelig til Dubai midt om natten. Her finder vi ud af at vores fly videre til Bali er mere end tre timer forsinket! Igen meget lidt information på Emirates egen app, misvisende e-mails og sms'er.

Efter at have ventet i fire timer i lufthavnen, kom vi langt om længe kom ombord, men vi kom stadig ingen vegne. Vi sad fastspændt i flyet i over en time efter at kaptajnen meddelte, at der var problemer med motoren som de forsøgte at løse. Efter mange timers ventetid sad vi altså nu fanget i flyet uden mulighed for at gå nogen steder. Vi landede i Denpasar mere end fire timer forsinket.

Desværre var hjemrejsen til København ikke meget bedre: Jeg havde checket ind på forhånd og var i lufthavnen i god tid, men efter at have afleveret min bagage fik jeg pludselig at vide, at flyet var overbooket, og at de forsøgte at finde et sæde til mig. Jeg stod ventende ved skranken i 20 ekstremt stressende minutter, mens medarbejderen forsøgte at finde mig en plads. Jeg fik til sidst tildelt en plads på allerbagerste række i flyet.

Flyet fra DPS - Dubai blev selvfølgelig også denne gang forsinket, så jeg endte med at have under en time til at nå min næste flyver til København. Da jeg sad allerbagerst og forklarede en medarbejder min situation grundet forsinkelsen, virkede hun ærligt talt ligeglad. Ingen hjælp til at komme hurtigere ud af flyet, ingen vejledning om hvor jeg skulle hen – ingenting. Jeg blev overladt til mig selv og måtte løbe for at nå min flyver.

Det mest bemærkelsesværdige er, at jeg næsten præcis et år tidligere også skulle have fløjet same rute med Emirates hjem til København, men ændrede min billet og fløj med China Eastern et par dage før. Min ven beholdt sin Emirates-billet og oplevede næsten samme situation: fire timers forsinkelse fra Bali - Dubai, som også satte hans forbindelse til København over styr. Emirates ydede ingen hjælp her heller, og da han nåede frem til gaten var den lukket. Det lykkedes ham kun med nød og næppe at overtale personalet til at lade ham komme med videre til København.

Efter nu gentagne gange at have set variationer af de samme problemer på denne rute, betragter jeg personligt ikke længere min oplevelse som et enkeltstående tilfælde.

Det værste er faktisk ikke selve forsinkelserne. Fly bliver forsinkede, og problemer opstår. Det er den nærmest totale mangel på information, hjælp og omsorg for passagererne, der har chokerer mig, som når man bliver bedt om at stå i venteposition ved gaten i over en time uden information eller estimat for hvornår man kan komme afsted. Når man strander i Dubai midt om natten, forventer man, at et flyselskab som Emirates tager hånd om sine passagerer. I stedet oplevede jeg det hele som forvirrende, uorganiseret og virkelig uprofessionelt.

Emirates er måske fantastiske, når alt går efter planen. Men kvaliteten af et såkaldt "premium-flyselskab" viser sig for alvor, når noget uhensigtsmæssigt dukker op. Og efter gentagne gange at have set problemer på København – Dubai – Bali-ruten, og hvor lidt hjælp passagererne får, vil jeg personligt forsøge at undgå Emirates fremover, hvis jeg har et rimeligt alternativ.

Mega lækker tur fra Phuket-Dubai-cph i dag. Alt spiller bare, det er ikke sidste gang jeg flyver med jer.

I had booked round trip from Ho Chi Minh to London Heathrow via Dubai. I was informed that my return flight from Dubai to Ho Chi Mihn was suspended on the 10th of July and we then were put on another flight leaving the following day with a layover of 26 hours. We attempted to change our flight or cancel and find an alternative route. When we arrived on the 10th in Dubai we could see from the departure board that the flight was operating and it was not suspended. When we complained to Emirates staff they were not helpful and as our bags were now on the carousel we had no choice but to wait the 26 hours. Despite emailing Emirates for some answers they did not reply to any of my correspondence.

They promise to reimburse your expenses, but nothing ever happens. This is a deeply unprofessional company.

Jeg har haft en aflysning i 2024. Emirats har give mig en hotel, og skulle betale for taxi og mad. Jeg har skrevet mange gange for at få min penge tilbage, jeg har slet ikke hørt fra dem. Emirates snyd folk selvom de tjener så mange penge. Det er uretfærdigt og jeg ved ikke hvorfor der ikke er nogen der tager fat af dem?

Jeg føler mig snydt!!!!!
Jeg har betalt 16.000kr for at mellemlande i dubai, de lover at refundere billetten. Jeg fik 6800kr tilbage. (Det var dem der aflyste flyet) Ik nok med det så kan man ikke komme i kontakt til emirates kontor på nogen måde!!!! Det dårlig stil. Ved siden af havde jeg betalt 7.000 kr til hotel som ikke kunne aflyses. Det havde taget mig snart et år at kunne få råd til denne rejse også refundere i ikke engang den fulde pris. Skulle rejse d4/3 2026.

Onvoldoende stoelruimte, op elkaar gepakt. Eten beneden de standaard. Veel te veel aandacht voor frist class, economy class wordt schaamteloos behandeld. Bah klasseverschil is 19e eeuws. Te weinig toiletten. Bij elkaar 19 uur gevlogen en kapot. Kon niet slapen door herrie en onvoldoende ruimte. Ben 1.80 m, maar zat klem
Prijsvechters hebben meer ruimte!

I booked my tickets with Emirates on 29 May 2025 and, as instructed in the “Manage Your Booking” section, applied for a UAE transit visa via their listed partner, VFS Global (DVPC.net).

As a Pakistani national living in Denmark, I trusted this official-looking process. But after paying 2,200 DKK for the visa, I was told by VFS support (after submitting everything) that transit visa services for Pakistanis are suspended. There was no warning or disclaimer on VFS or Emirates’ website.

Due to this, I had no option but to cancel my Emirates tickets, which cost me an additional 8,800 DKK in penalties. That’s over 11,000 DKK lost because Emirates is still linking passengers to a visa service that is not available to certain nationalities without informing them.

This is not only misleading, but also incredibly irresponsible. Emirates should not promote services through its platform that are not actually being provided especially when it leads to real financial loss for customers. If the visa partner has suspended services for certain nationalities, Emirates must disclose that clearly or remove the link altogether.

Disappointed and frustrated. I expected better from an airline of this reputation.

I lost my bag in 11 November 2024 I report lost and they give me to lost report and send couple email and phone call is well emirates costmer service department not helpful

Völlig überforderte Flugbegleiter in der Business Class. 84 Sitzplätze und 8 Flugbegleiter - man wird geweckt, obwohl man vorher gebeten hat dieses nicht zu tun. Dann wartet man 2 Stunden auf das Essen von mäßiger Qualität, anschließend 1 Stunde auf das "Abräumen des Tisches. Die Servicekraft schüttet einem die Suppe über das Hemd - anschließend - oh sorry...
Beim 2. Flug bekm ich dann das Tablett mit dem dreckigen Geschirr ind den Nacken - das mag mal passieren - aber auf allen 4 Segmenten auf unserem Flug nach Australien (Hin und zurück)?

Ich habe dann auf dem letzen Flug den Purser verlangt - seine Antwort : Bei uns haben Sie eine Bar an Bord - wo haben Sie sonst so einen Service? - Da ist man einfach nur noch sprachlos..

I book flight with emrit airline but flights was full did not took flights but they are not returning my money almost $2000
Every time I call they are not refund my money very bad customer service

I am at Dubai Airport. When I checked in and was given boarding pass it said gate number B30.
But when entered inside on the departure board information it said gate B32. So I went to gate B32 and waited. 30 minutes before the flight I realise some thing is not right as gate B32 was still closed. So I went back to gate B30 to recheck. Gate 30 was being closed and I was told to wait and they have to call people in the plane to see if it is OK. No one picked up the phone and number of calls were made. 12 minutes later when some one picked up the phone B30 gate staff was informed that the plane just detached from the stairs and not possible to enter.
Now Emirate wants me to pay for the new ticket.
Gate B30 staff did admit that there was a temp change to B32 gate and it was changed back. At gate B32 there is no departure information board near by .
So I missed the flight due to misinformation and Emirate airline fault. Emirate is being very heavy handed in asking me to pay. Which is all wrong.very very unhelpful staff.
Do not travel by this air line. This is my first and last time I will travel

It has been 80 days, and they still haven’t found my lost bag. Instead of taking responsibility, they keep making excuses and refuse to compensate me for my loss. This experience has been incredibly frustrating and mentally exhausting. It’s disappointing to see how their reputation is deteriorating due to such poor customer service. I expected professionalism, but all I’ve received is negligence. Truly disappointed!

Het bedrijf doet zich groot voor , echter als er problemen zijn laten ze niets meer van zich horen, Ze beweren dat ze de beste klantenservice hebben, Nou ze reageren helemaal niet op klachten, laat staan dat ze het oplossen.
Mijn vakantie die ik geboekt had in oktober 2024 had een overstap in Dubai, Als de piloot op tijd was vertrokken en GEEN uur later had ik mijn aansluitende vlucht gehaald in Bangkok, Nu heb ik deze dus gemist en heb extra kosten moeten maken.
Na een klacht ingestuurd te hebben naar de klanten service en meerdere pogingen gedaan te hebben om in contact te komen heb ik tot op heden nu maart 2025 niets meer van ze vernomen. Ik wil nog steeds mijn onkosten terug hebben. De piloot maakt een fout en de klanten moeten het maar zien op te lossen. Voor mij NOOIT meer. Anderen vliegmaatschappijen reageren tenminste nog binnen een acceptabele tijd.
Ook was het eten niet lekker , het smaakte zuur alsof het over datum was. Ik ben er ziek van geweest. Ook hierover heb ik een klacht ingediend , echter geen reactie.
Ze mogen zich diep schamen hoe ze met hun klanten omgaan.

Suite à un bug sur le site de fly Emirates je me suis retrouvé avec 8 billets pour 4 passagers sur le même vol
Après explication téléphonique avec un manager fly Emirates la seule solution qu'on me propose c'est d'annuler de moi-même 4 billets et de perdre 300 € pour annulation alors que c'est eux qui ont commis une erreur et qui ne veulent pas le reconnaître je déconseille fortement cette compagnie qui n'a aucun sens commercial et aucun service client

Disappointing Experience with Emirates – Worst Airline Food Ever!

I recently flew Emirates from Copenhagen to Dubai, and while I had high expectations based on their reputation, my experience was quite the opposite.

First of all, it took more than two hours after takeoff just to be served a glass of water. That’s unacceptable on a long-haul flight, especially considering how important hydration is. The wait for even the most basic service was frustrating.

The biggest disappointment, however, was the food—without a doubt, the worst I’ve ever had on an airline. The meal in economy class was disgusting, consisting of artificial meat products and cheap, artificial-tasting chocolate. It was clear that Emirates had cut costs to the extreme, ordering the cheapest possible catering rather than providing a quality dining experience. It was nothing like what you see in YouTube videos—those must be misleading or outdated. This was an absolute disaster compared to airlines like Qatar Airways or Singapore Airlines.

Unless Emirates offers highly competitive prices in the future (which they usually don’t), I will choose another airline. Everything else was not better or worse than other major airlines, and the in-flight entertainment was okay but nothing special.

Overall, Emirates fell way below expectations, especially when it comes to food quality. I expected much better.

Would I fly with them again? Only if the price was significantly lower than the competition. Otherwise, I’d rather go with an airline that still cares about quality.

Before booking my flights to Dubai one of the elements that caused me to book with you was the complimentary shuttle to Abu Dhabi. Having arrived in Dubai, we realized we hadn’t pre-booked. After talking to a customer service worker on the phone she informed us that we could just use our boarding passes to take the bus and the same on return. On the way back to Dubai we arrived at the shuttle bus stop to be informed that this was not possible because our flight was not in the next 24 hours. We were dismissed very quickly and the customer service was some of the worst I have ever experienced. I repeatedly insisted that this is not stated on the Emirates website, and I was not informed of this by the lady on the phone. I refuted the false advertisement and terrible treatment of paying customers. After a 20 minute conversation the employee “Mashar Abdulla” finally agreed with me that it was not stated in the terms and conditions on the website, that I was right but he didn’t want the black mark on his record despite us being in the right. This was very disappointing and much less than I would expect from a representative of Emirates. He very cleverly waited until the bus had left before agreeing with us also. With us being very frustrated with the situation he gave us his word that if we took a taxi or Uber emirates would pay the charge due to their misinformation both on the website and from the employee I spoke to on the phone. It was also a fairer option than taking the public bus which would take us double the expected travel time than with the shuttle bus. We are obviously very disappointed and frustrated over the total lack of flexibility, on your feet thinking and customer care from the emirates staff and also surprised that the service level was so low. Now Emirates are of course refusing to compensate us and more than that the response I received was so obviously a blanket message and the employee clearly hadn't even bothered to read my complaint. THEY DON'T CARE ABOUT THEIR ECONOMY CUSTOMERS!!

Great service
thnk you