Emma Villas Avaliações 

Resposta da Emma Villas

20 de jul. de 2026

Dear Phillippa, thank you very much for your kind review. We are delighted to hear that you had such a positive experience with Emma Villas from the first enquiry through to your stay. Providing clear and attentive support throughout the booking process is very important to us. It is a pleasure to know that Podere di Salci met your expectations and that you appreciated the beauty of the property, its location, and the helpful assistance provided by the property manager. Thank you for choosing Emma Villas. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Ian, thank you very much for your kind review. We are delighted to hear that you had a fantastic week at Casale Tavernelle 6 and that you appreciated the peaceful location, while still being able to easily explore the beautiful towns of Orvieto and Todi. It is a pleasure to know that the villa, its facilities, comfortable beds, and the pool area contributed to a relaxing and enjoyable stay. Thank you for your recommendation. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful holiday in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Paul, thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated the presentation of the villa, the spacious areas, and the well-equipped facilities. It is a pleasure to know that the pool area was a lovely place to relax throughout the day and evening, and that the air conditioning in the bedrooms contributed to your comfort. We are also pleased that Marzia’s helpful assistance made your experience even more enjoyable. Thank you for choosing Emma Villas. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Meriel, thank you very much for your wonderful review. We are delighted to hear that you had such a memorable stay at Tenuta Navelli and that you enjoyed the stunning location, the breathtaking views over Lake Garda, the outdoor pool, and the tennis facilities. It is especially pleasing to know that Francesco contributed to making your holiday even more special with his helpful recommendations, local knowledge, and warm hospitality. We will be happy to share your kind words with him. Thank you for choosing Emma Villas and for sharing your experience with us. We would be delighted to welcome you back for another unforgettable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Saad, thank you very much for your kind review. We are delighted to hear that you had an awesome stay and that you appreciated both the property and the support provided by the host. Thank you for your recommendation. We truly appreciate your feedback and hope to have the pleasure of welcoming you again for another wonderful stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Paulina, thank you very much for your kind review. We are delighted to hear that your experience with Emma Villas was excellent from start to finish and that you enjoyed your stay in Umbria with your group. It is a pleasure to know that our team was able to assist you promptly whenever you had questions and that our service contributed to a smooth and enjoyable holiday. Thank you for your trust and for choosing Emma Villas. We would be delighted to welcome you back for another memorable stay in Italy in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Sean and Family, thank you very much for your wonderful review. We are truly delighted to hear that your stay at Poderina dei Poggi was such an exceptional experience. It is a pleasure to know that you enjoyed the villa, its beautiful location, the grounds and pool, and that every stage of your journey with Emma Villas—from booking to check-out—met your expectations. We are especially pleased that Marisa’s support and local recommendations helped make your holiday even more memorable. Your kind words mean a great deal to us, particularly knowing that you do not usually write reviews. Thank you for taking the time to share your experience and for placing your trust in Emma Villas. We hope to have the pleasure of welcoming you and your family back for another unforgettable stay in Italy.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Jon, thank you very much for your kind review and for your continued trust in Emma Villas. We are truly grateful that you have chosen to travel with us on multiple occasions. It is wonderful to hear that the quality of our properties and the level of service we provide have consistently met your expectations. Your loyalty and appreciation mean a great deal to us. We look forward to welcoming you again for another excellent holiday experience in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Sanna, thank you very much for your wonderful review. We are delighted to hear that you had such a positive experience and that both the host and the property exceeded your expectations. It is a pleasure to know that you loved everything about your stay. Feedback like yours is truly rewarding and motivates us to continue providing memorable holiday experiences. We hope to have the pleasure of welcoming you again in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Candice, thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at Pergola and appreciated the comfort of the villa, including the air conditioning and the beautiful surroundings. It is also a pleasure to know that the housekeeping service and the attention given to keeping the essential supplies well stocked contributed positively to your experience. Thank you for choosing Emma Villas. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Mr. Jeff, we are sorry to read your review, particularly because we believe that the events described do not accurately reflect what actually occurred. The villa was personally selected by you after reviewing the detailed information available on our website, including photographs, property description, amenities and location. Furthermore, our listing does not state anywhere that Taormina town centre is within walking distance, therefore we cannot agree with this particular claim. Regarding the issues you reported, we would like to clarify that the property's key holder immediately offered to come to the villa to inspect the situation and resolve any problems, if necessary. However, the messages exchanged clearly show that this offer was declined and that, on the very evening of your arrival, you had already decided to leave the property after independently booking alternative accommodation, also requesting the cancellation of the additional services you had reserved. Emma Villas was contacted only the following morning, after you had already left the property. As a result, we were not given the opportunity to inspect the reported issues together with you or to offer an alternative solution, as we routinely do whenever guests report a problem during their stay. Nevertheless, we immediately arranged for an inspection of the villa. The checks confirmed that both the Wi-Fi and the air conditioning systems were functioning properly. It was only noted that one bedroom, being particularly exposed to direct sunlight during the hottest hours of the day, required more time to reach the desired temperature. The property's key holder had already offered to verify any possible issue in person, but this opportunity was declined. We would also like to point out that several statements made in your review are not supported by the findings of our inspection or by the documented communications between the parties. Likewise, we cannot agree with the statement that Emma Villas refused to address the situation, as the decision to terminate your stay had already been made before we were given any realistic opportunity to intervene. Your opinion that the villa was "unsuitable for toddlers" is, of course, a personal assessment. The property has been part of our portfolio for many years, has welcomed numerous families with young children, and has always been presented with complete transparency through detailed photographs and descriptions, allowing guests to make an informed decision before booking. We fully understand that expectations may differ from one guest to another, and we respect every opinion. At the same time, we believe it is equally important that reviews accurately reflect the sequence of events. For this reason, we felt it was necessary to provide these clarifications based on the documented communications and the inspections carried out immediately after the matter was reported. For more than twenty years, Emma Villas has built its reputation on professionalism, transparency and a genuine commitment to assisting both our guests and the homeowners who entrust us with their properties. We will continue to uphold these values and provide the high level of service our guests expect.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Ginger, thank you very much for your wonderful review and for choosing Emma Villas for your family holiday in Italy. We are delighted to hear that our wide selection of properties helped you find the perfect villa for your group and that Nonno Fernando proved to be the ideal choice for your family of 15. It is especially rewarding to know that our team was also able to assist you in planning day trips around the surrounding area, helping to make your holiday even more enjoyable and memorable. Your kind words and your appreciation of our service mean a great deal to us, and we are truly pleased that you had a perfect vacation. We sincerely hope to have the pleasure of welcoming you and your family back again for another unforgettable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Ada, thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you had such a fantastic stay and that you enjoyed the timeless charm of the Tuscan villa, together with its breathtaking views. It is especially rewarding to know that Stefano's helpfulness and his local recommendations contributed to making your holiday even more enjoyable and memorable. We will be pleased to share your kind words with him. Your recommendation means a great deal to us, and we sincerely hope to have the pleasure of welcoming you back again for another unforgettable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Peppi, thank you very much for your kind review and for taking the time to share your experience with us. We are delighted to hear that everything went smoothly during your stay. Knowing that your experience met your expectations and that everything was well organised is a great satisfaction for our team. We truly appreciate your feedback and sincerely hope to have the pleasure of welcoming you back again for another enjoyable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Guest, thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that the villa met your expectations and that you appreciated its unique character and peaceful location, providing exactly the kind of holiday you were looking for. It is also very rewarding to know that our team was able to support you with helpful communication throughout both the reservation process and your stay. Your intention to book with Emma Villas again is the highest compliment we could receive, and we are truly grateful for your trust in our service. We sincerely look forward to welcoming you back for another memorable holiday in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Guest, thank you very much for your exceptional and detailed review and for taking the time to share your experience at Emma Villa Summac. We are truly delighted to hear that the villa exceeded your expectations and that you appreciated its beautifully restored architecture, spacious yet welcoming atmosphere, and the thoughtful blend of historic charm with modern comfort. It is especially rewarding to know that you enjoyed the fully equipped kitchen, the outdoor dining area, the elegant interiors, and the stunning pool with its breathtaking views of Mount Etna, all of which helped make your stay so memorable. We are also pleased that the peaceful setting among the olive groves and vineyards provided the privacy and tranquillity you were looking for. A special thank you for your heartfelt words about the property owner. We are delighted to know that her kindness, hospitality, and constant availability made you feel at home from the very beginning. We will be honoured to share your appreciation with her, as we are certain it will mean a great deal. It is wonderful to hear that you also enjoyed exploring the surrounding area and found the villa to be an excellent base for discovering the authentic beauty of Sicily. Your recommendation and your description of Emma Villa Summac as one of the finest holiday villas you have ever experienced are the highest compliments we could receive. We sincerely thank you for choosing Emma Villas and look forward to welcoming you back for another unforgettable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

20 de jul. de 2026

Dear Isabelle, thank you very much for your wonderful review and for your kind words. We are delighted to hear that you had such a fantastic experience and that you enjoyed your stay. Knowing that you are already looking forward to returning is the greatest compliment we could receive and means a great deal to our entire team. We sincerely look forward to welcoming you back for another memorable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

17 de jul. de 2026

Gentile Francesco, ci sorprende leggere una recensione dai toni così negativi, che non riteniamo rappresenti correttamente né quanto effettivamente riscontrato presso la villa né, soprattutto, la gestione della situazione da parte di Emma Villas. Le segnalazioni, ricevute la sera del check-in, sono state verificate già la mattina successiva da un nostro Quality Inspector. Il sopralluogo ha rilevato alcune criticità circoscritte, ma non una situazione di gravità paragonabile a quella descritta nella recensione.
Pur non ritenendo tali aspetti sufficienti a giustificare un trasferimento, Emma Villas ha scelto di venire incontro alle Sue esigenze, avendo compreso che probabilmente la struttura da Lei scelta non rispondeva pienamente alle Sue aspettative, anche in relazione alla sua posizione e alle caratteristiche dell'immobile, peraltro chiaramente rappresentate nell'annuncio. Già il giorno successivo abbiamo quindi organizzato il trasferimento in una struttura di livello superiore, da Lei stesso definita “fantastica”.
Alla luce di quanto sopra, riteniamo che una valutazione di una sola stella sia del tutto sproporzionata e non rappresentativa del servizio effettivamente ricevuto. Le recensioni pubblicate su Trustpilot esprimono infatti una valutazione sull'azienda e, quindi, anche sulla sua capacità di assistere il cliente, intervenire tempestivamente e risolvere eventuali problematiche. Nel Suo caso, Emma Villas ha verificato le segnalazioni già dalla mattina successiva e, in meno di 24 ore, ha individuato e garantito una soluzione alternativa pienamente soddisfacente, da Lei stesso, ribadiamo, definita “fantastica”. Ci dispiace pertanto constatare che, mentre l'insoddisfazione relativa alla prima struttura abbia trovato spazio in una valutazione di una sola stella, l'esito positivo del soggiorno nella villa alternativa e l'intervento risolutivo di Emma Villas non abbiano trovato analogo riscontro nella valutazione complessiva dell'azienda. Riteniamo che una rappresentazione completa dell'esperienza, comprensiva dell'assistenza ricevuta e dell'esito positivo dell'intervento, offrirebbe ai futuri ospiti un quadro più equilibrato e aderente a quanto realmente accaduto.

Un cordiale saluto,
Emma Villas Team

Resposta da Emma Villas

17 de jul. de 2026

Dear Anton, thank you very much for your kind review. We are delighted to hear that you had a wonderful experience and that you appreciated the support provided by our team throughout the process. It is especially pleasing to know that Olimpia made your stay even more special with her warm welcome and helpful assistance. We will be happy to share your kind words with her. We are also glad that you enjoyed the cleanliness of the house, the beautiful outdoor kitchen, and the pool with its stunning view. Thank you again for your feedback. We hope to have the pleasure of welcoming you back for another unforgettable stay in the future.

Kind regards,
Emma Villas Team

Resposta da Emma Villas

17 de jul. de 2026

Dear Leticia, thank you very much for your kind and detailed review. We are delighted to hear that you had a wonderful experience with our team and that our assistance, responsiveness, and communication helped make your stay seamless and enjoyable. We truly appreciate your recognition of the care and dedication of our team, and we are pleased that we were able to contribute to creating a stress-free holiday experience. We also thank you for sharing your feedback regarding the in-villa chef service. Your comments are very valuable and will be taken into consideration as we continue to improve our services and experiences for our guests. We sincerely appreciate your recommendation and would be delighted to welcome you back for another stay in the future.

Kind regards,
Emma Villas Team