Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Deborah made the transfer process straight forward. She explained everything clearly and it was very efficient. She was knowledgeable and gave me a lot of confidence my query was being dealt with co... Ver mais
A empresa respondeu
Ramsiya was polite, efficient and helpful and very quickly spotted that the address on one of my accounts needed to be updated, which helped me achieve my objective more quickly. Great service, than... Ver mais
A empresa respondeu
The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Escrito pela empresa
Informações de contato
Reino Unido
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,6
Excelente
636 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da EQi
We're happy to hear that our team member was patient and helpful. Thank you for your positive feedback; we appreciate it.
This was a good experience due to the advisor
This was a good experience due to the advisor. Questions that I had were answered and because of that I decided to go ahead with what I had phoned about. I would recommend EQI.
27 de abril de 2026
Resposta da EQi
We're happy to hear that our advisor was helpful and answered your questions thoroughly. We appreciate your recommendation and are glad you had a good experience.
Resposta da EQi
We're happy to hear that everything worked out well for you. Thank you for your feedback; we appreciate it.
quick and very helpful
27 de abril de 2026
Resposta da EQi
We're happy to hear that our assistance was helpful and quick for you. Thank you for your positive feedback!
Nivedha was an amazing customer service…
Nivedha was an amazing customer service representative. She was calm, kind and prompt. And helped me with my issue with ease and clarity.
24 de abril de 2026
Resposta da EQi
We're happy to hear that the customer service representative was amazing! We appreciate you recognizing their calm, kind, and prompt service, and their clear help.
Good telephone experience
Ramsiya was very friendly and professional in our interraction.
24 de abril de 2026
Resposta da EQi
We're happy to know that you found the interaction friendly and professional. We appreciate you sharing your positive experience with us.
Resposta da EQi
We appreciate your positive feedback regarding our customer service! We are so glad we could help you.
Resposta da EQi
Thank you so much for leaving a review! We're pleased to hear you had a good experience with us.
The operator on the other end was fantastic. very…
The operator on the other end was very considerate of my inadequate knowledge and directed me patiently and skilfully to what I was trying to do.
24 de abril de 2026
Avaliação não solicitada
Resposta da EQi
We're happy to hear that our operator was helpful and patient in guiding you. We appreciate you taking the time to share your positive experience with us!
Employee had good knowledge of the…
Employee had good knowledge of the query that had and helped me through process.
24 de abril de 2026
Resposta da EQi
We appreciate your feedback and are happy to learn that our employee's knowledge helped you through the process effectively.
The person was really helpful and…
The person was really helpful and polite. She explained the account to me and carried out the task I needed doing.
24 de abril de 2026
Resposta da EQi
We're happy to hear that the person was helpful and polite while explaining your account and completing your task. Thank you for your positive feedback!
Great customer service
The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me back to confirm that all was in order.
23 de abril de 2026
Avaliação não solicitada
Resposta da EQi
We're happy to hear that the staff member acted quickly and efficiently to meet your needs. We appreciate you taking the time to share your positive experience with us!
Excellent customer service by Ramsiya
We spoke with Ramsiya who was very very helpful and knowledgeable. Polite and resolved all our problem.
23 de abril de 2026
Resposta da EQi
We're happy to hear that the staff member was very helpful and knowledgeable! We appreciate you recognizing their politeness and problem-solving skills.
Very friendly staff and really helpful…
Very friendly staff and really helpful with my query.
22 de abril de 2026
Resposta da EQi
We're so glad our staff was friendly and helpful in resolving your query. Thank you for your positive feedback; we appreciate it.
Manish has very helpful and helped me…
Manish has very helpful and helped me set up my account quickly
22 de abril de 2026
Resposta da EQi
We are happy to hear that the account setup was quick and helpful. We appreciate your positive feedback and thank you for sharing.
Very helpful. Thank you.
The adviser quickly understood my questions & was very clear & patient in giving me all the information i required.
22 de abril de 2026
Resposta da EQi
We appreciate you sharing your feedback. We're happy to hear that the adviser clearly understood your questions and provided all the information you required with patience.
Ratheesh P Was quite helpful...
Ratheesh P Was quite helpful. However, there was long silences on the phone and I never knew whether he was still there or not so I think some sort of reassurance could have been good. But that's just a small thing and I hope it's taken constructively
I think he did misunderstand a question of mine at the end where I wanted to withdraw some cash that I had sitting in my account. And he advised me that I had to do it via my bank. Instruct my bank, but I think maybe he was confused with organising a direct debit.
21 de abril de 2026
Resposta da EQi
We appreciate your feedback. We're glad to hear that the agent was helpful. We'll address the silences during calls to ensure better reassurance. Thank you for your constructive input.
Very helpful and rang back when I…
Very helpful and rang back when I inadvertently disconnected
21 de abril de 2026
Resposta da EQi
We're glad our team could assist you effectively and promptly when the call was disconnected. Thank you for sharing your positive experience!
Resposta da EQi
We really appreciate your feedback and are happy that the representative understood your needs.
ISA help
Trying to get get some clarification on how to transfer shares into an ISA and what the costs would be, took a long time. i had to keep checking as "yes" was used alot, but not to confirm my query.
21 de abril de 2026
Resposta da EQi
We appreciate your feedback and apologize for the unclear information and delays you experienced while trying to transfer shares. We'll review this to improve clarity. In the meantime, i have requested for a representative to reach out to you.
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