Was having problems with one of our detectors. After speaking to an advisor he suggested trying a certain course of action. When this did not resolve the problem a new PIR was sent to us. This has... Ver mais
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Veja o que dizem as avaliações
I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home ap... Ver mais
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... Ver mais
A empresa respondeu
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Ver mais
Detalhes da empresa
- Loja de equipamentos de segurança
- Loja de Alarmes Antifurto
- Loja de acessórios e ferragens
- Loja de Ferramentas
- Fornecedor de cadeados
- Fornecedor de sistemas de segurança
Sobre ERA Protect
Escrito pela empresa
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Escrito pela empresa
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Informações de contato
Valiant Way, Coven, WV9 5GB, Wolverhampton, Reino Unido
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Muito Bom
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered on line
Ordered on line, no fuss no confusion all arrived as per time agreement. Only comment: the packaged was somewhat bang and knocked about.
9 de outubro de 2024
Resposta da ERA Protect
Hi Philip,
Thank you for your feedback.
I am glad you found the ordering process straightforward, and your items arrived on time.
I will ensure your feedback regarding the packaging are fed back.
Please don't hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Quick and helpful response
30 de setembro de 2024
Resposta da ERA Protect
Hi,
Thank you for your review.
It's good to see we were able to assist you in a timely manner.
Kind regards,
Sumier
Resposta da ERA Protect
Hi,
Thank you for your feedback.
It's good to see we have been able to help you, and you're pleased with your purchase.
Please do not hesitate to contact us if you need assistance in the future.
Kind regards,
Sumier
Great Customer Service
The helpline is always answered promptly and is very helpful.
27 de setembro de 2024
Resposta da ERA Protect
Hi Graham,
Thank you for your feedback.
We strive to prove exceptional customer service, and it's great to see you give us your comments.
Kind regards,
Sumier
Resposta da ERA Protect
Dear Mel,
Thank you for your review.
At the time you placed your order, there was a banner on our website stating that we would be conducting a stock take, during which time any orders placed, would not be despatched.
We processed your order once our stock take was completed, and this was delivered within the shipping time frame.
I am sorry if on this occasion you feel this has not met your expectations.
Kind regards,
Sumier
I had to order a replacement directly…
I had to order a replacement directly from ERA because Travis Perkins got the sizing wrong and also sent a previous model of the lock. My order with you was placed on condition that a delivery date was met. It was not and I therefore had to cancel. It was confirmed by Shaz, who incidentally gave excellent service throughout, that the funds would be credited to my credit card quickly. That is now getting on for 4 weeks ago and the credit has not been applied.
5 de setembro de 2024
Resposta da ERA Protect
Dear Arthur,
I am sorry that we have not met your expectations for your recent order on this occasion.
We do advise that refunds will be processed within 14 days, and once completed will be back on your card within 3-4 days subject your card issuers terms.
On this occasion, there was a delay sending your details to our accounts team, and once done your refund was processed.
I have checked our systems, and the refund has completed. If the payment is not back in your account, please check with your card issuer.
Once again, I am sorry that you didn't have a positive experience, and I hope you give us the chance in the future to put this right.
Kind regards,
Sumier
This does exactly what it say on the…
This does exactly what it say on the box.easy to use and wouldn't chose another alarm . Real peace of mind.
3 de setembro de 2024
Resposta da ERA Protect
Hi Wayne,
Thank you for your feedback and review.
I am glad that your alarm has met your needs.
Please do not hesitate to contact us if you need us in the future.
Kind regards,
Sumier
An excellent lock very well packaged…
An excellent lock very well packaged arrived in good time.
13 de setembro de 2024
Resposta da ERA Protect
Hi Paul,
Thank you for your review.
Good to see your lock was received in a timely manner and meets your needs.
Please do not hesitate to contact us in future if we can be of assistance.
Kind regards,
Sumier
Door lock doesn't open by app when…
Door lock doesn't open by app when opened remotely.
6 de setembro de 2024
Resposta da ERA Protect
Dear Sukhdeep,
I am sorry to see that you have experienced an issue with your ERA Smart Universal Handle, and any inconvenience caused.
Our helpdesk team are able to assist, please give us a call on 0345 257 2500 or email help@eraprotect.com.
We hope to be able to resolve the issue with you.
Kind regards,
Sumier
My ERA alarm case
My ERA alarm case has 2 leds and has been very sturdily made. It looks very convincing as scdummy alarm. It arrived on time. I'm very happy with it
5 de setembro de 2024
Resposta da ERA Protect
Hi Rob,
Thank you for your feedback.
I am glad that you are pleased with your replica siren.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Sumier
Good company
Just very helpful when I had to get in touch and well worth the annual service fee
5 de setembro de 2024
Resposta da ERA Protect
Hi Ronald,
Thank you for your feedback.
I am glad that we have been able to assist you, and resolve your queries when needed.
Kind regards,
Sumier
Excellent Product and Excellent Aftercare Service.
ERA Total Security are an excellent company to deal with. We have purchased numerous self install systems from them over time. Recently purchased a new system and because it is an upgraded from our old system, we had a few problems with the installation. After a couple of calls to the excellent, very patient customer helpline we managed to resolve some issues over the phone and get the new system working. Without their help we would not have managed it. They really are worth their weight in gold. Thank you guys.
11 de setembro de 2024
Avaliação não solicitada
Resposta da ERA Protect
HI Susan,
Thank you for taking the time to leave your feedback.
It is very pleasing to see that our helpdesk team were able to assist you with the queries you had, and that you are happy with your newly purchased system.
Please do not hesitate to contact us in future if you require any further assistance.
Kind regards,
Sumier
Great quality lock and easy to fit and…
Great quality lock and easy to fit and great price and fast delivery
5 de agosto de 2024
Resposta da ERA Protect
Hi,
Thank you for your feedback.
I am glad that you are happy with the lock, and it was delivered in a timely manner.
If you require any assistance, please let us know.
Kind regards,
Sumier
I could not ask for better assistance and service.
The set I bought was very reasonably priced and although we had a couple of issues setting the system up, phone assistance help was first class and set out a replacement sounder within 24 hours!
29 de julho de 2024
Resposta da ERA Protect
Hi Lee,
Thank you for your feedback.
I am glad we were able to provide assistance, and resolve your issue with your siren.
Please do not hesitate to contact us if you require us in future.
Kind regards,
Sumier
The actual alarm is very good
The actual alarm is very good. But, the door bell doesn’t register all the movements. People come around in & out & not registering it. It is missing lots of activities. Video's disappear very quickly, i would prefer if it can be saved for 24 hrs at least.
24 de julho de 2024
Resposta da ERA Protect
Hi,
Thank you for your feedback.
It is good to see you're happy with your alarm, and I am sorry that you are experiencing some issues with your video doorbell.
If you have an active subscription on your account, then your video clips will be stored on a rolling 30 days basis, and these clips can be found when selecting Activity in your app.
With regards to the video doorbell not registering, please contact our helpdesk on 0345 257 2500 or by email on help@eraprotect.com and a member of team will assist.
Kind regards,
Sumier
Ordered new batteries for external bell…
Ordered new batteries for external bell box, arrived quickly, no issues, simply to replace, only downside is the price but that's the way of the world at the moment.
30 de julho de 2024
Resposta da ERA Protect
Hi Rob,
Thank you for taking the time to leave your feedback.
Great to see your battery arrived in good time, and you were able to replace it without any issues.
If you do require any further assistance, please let me know.
Kind regards,
Sumier
Have already reviewed this
15 de julho de 2024
Resposta da ERA Protect
Hi,
Thank you for you leaving your feedback.
I am sorry if you have received another request to leave a review, once you have already done so.
If you do require assistance from us, please contact us on 0345 257 2500 or by email at help@eraprotect.com
Kind regards,
Sumier
Happy customer
Easy to purchasing from you direct always delivered on time thank you Era
25 de julho de 2024
Resposta da ERA Protect
Hi Brian,
Thank you for your feedback.
Glad your order arrived promptly.
Please let us know if we can be of further assistance.
Kind regards,
Sumier
I have found ERA to provide the best…
I have found ERA to provide the best customer service I have had. I bought and installed my alarm but had a couple of questions while doing it. First thing was the call I made got answered promptly and person at the other end talked me through getting things right. They led me through the installation very professionally. Recently I needed a replacement remote and again when I called they answered quickly and told me what I needed and how to pair the new device. It’s not easy at times to get to speak to a human being and usually involves hanging on a call forever. When you get through you are often disappointed. On both occasions ERA have scored 5 stars
24 de julho de 2024
Resposta da ERA Protect
Hi Matthew,
Thank you taking the time to leave your feedback.
We do take pride in the customer services we offer, and that we have been able to assist you promptly when required.
As always, we are here if you require assistance in the future.
Kind regards,
Sumier
Great help on choice of alarm and…
Great help on choice of alarm and prompt delivery
11 de julho de 2024
Resposta da ERA Protect
Hi Lynda,
Thank you for your feedback.
Good to see you are happy with your alarm, and it was delivered in a timely manner.
Please don't hesitate to contact us on 0345 257 2500 or help@eraprotect.com if you require assistance in the future.
Kind regards,
Sumier
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