Was having problems with one of our detectors. After speaking to an advisor he suggested trying a certain course of action. When this did not resolve the problem a new PIR was sent to us. This has... Ver mais
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Veja o que dizem as avaliações
I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home ap... Ver mais
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... Ver mais
A empresa respondeu
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Ver mais
Detalhes da empresa
- Loja de equipamentos de segurança
- Loja de Alarmes Antifurto
- Loja de acessórios e ferragens
- Loja de Ferramentas
- Fornecedor de cadeados
- Fornecedor de sistemas de segurança
Sobre ERA Protect
Escrito pela empresa
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Escrito pela empresa
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Informações de contato
Valiant Way, Coven, WV9 5GB, Wolverhampton, Reino Unido
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Muito Bom
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All I can when setting up a ERA PROTECT…
All I can when setting up a ERA PROTECT ALARM and come across a difficulty RING THE ERA HELP LINE AND SPEAK TO KUASH ,WE DID ,NO RUSH JUST EXPLAINED WHERE WHY WERE FINDING DIFFICJLTY AND INSTUCTED HOW TO SOLVE IT.JOB DONE ,ALARM DOING WHAT IT SHOULD ,HAPPY CUSTOMER THANK YOUR KUASH..
25 de janeiro de 2025
Avaliação não solicitada
Resposta da ERA Protect
Hi Colin,
Thank you for your feedback.
I have given your feedback to Kaush, and it is pleasing to see he was able to assist you.
Please do not hesitate to contact us in future.
Kind regards,
Sumier
Resposta da ERA Protect
Hi Kudret,
Thank you for your feedback.
It is great to see our alarm system meets your needs and helps keep you safe.
Please let us know if you require any assistance in the future.
Kind regards,
Sumier
Great technology, BUT....…
The alarm technology and the app are great. The only reason you didn't get 5 stars was the quality of the screws supplied with the alarm kit. The screws for hanging the sirens were so soft, they stripped during installation and had to be replaced. The screws supplied with the door sensors had heads that were too wide and distorted the mouldings preventing them clipping together. These too had to be replaced.
13 de janeiro de 2025
Resposta da ERA Protect
Hi Robert,
Thank you for your feedback.
I am glad the alarm has met your needs. Your feedback for the screws has been provided to our Products Team for future reference.
Please let us know if you need further assistance.
Kind regards,
Sumier
Shocking misrepresentation as a smart…
Shocking misrepresentation as a smart lock. The app is worse than useless. Using 92% of my battery in battery saver mode and has not managed to auto unlock once.
Notifications about lock status are pure fiction.
ERA offered to help and then disappeared completely.
If you want a fingerprint lock this is OKish. It is absolutely not a smart lock.
31 de dezembro de 2024
Resposta da ERA Protect
Dear Daniel,
I am sorry that you experienced an issue with the Smart Universal Handle and the ERA Smart Home app.
We have checked our applications, and cannot see that we have an issue with excessive battery usage, and this isn't something that has been reported by other users.
Our testing that took place during development, and which continues show that push notifications are sent when the handle is unlocked using your fingerprint, however you need to ensure that the Wi-Fi bridge is installed as well.
Looking at our records, I can see that we were in contact with you, and cannot see that we stopped responding to you.
We aim to provide a great level of customer service to all of our customers, and I am sorry that you feel this has not been the case.
Kind regards,
Sumier
Quick response
Quick and easy ordering. Responded well with delivery on time. Already have this and very good quality at competitive price.
8 de janeiro de 2025
Resposta da ERA Protect
Hi George,
Thank you for your feedback.
I am glad that we have been able to meet your needs when ordering from us.
Please don't hesitate to contact us in future.
Kind regards,
Sumier
Resposta da ERA Protect
Dear Reza,
I am sorry that you have experienced an issue and the inconvenience caused.
So we can assist, please contact our helpdesk on 0345 257 2500 or help@eraprotect.com.
We look forward to hearing from you soon.
Kind regards,
Sumier
I have had response alarm systems for…
I have had response alarm systems for many many years and they have been brilliant. Bought this new era protect system about 2 years ago . Battery in the siren is dead already although this could be down to the amount of faulty sensors I have had . Replaced nearly all of them . The hub is so quite it can go of in the middle of the night and I can't here it . It does send you a message to your phone to tell its been activated but this doesn't always wake you . I don't normally do reviews but I do feel disappointed in this alarm .
17 de dezembro de 2024
Avaliação não solicitada
Resposta da ERA Protect
Dear John,
Thank you for your feedback.
I am sorry that you are not happy with your ERA Protect system, and the issues you have experienced so far.
Regarding your faulty sensors, this wouldn't lead to your battery in the siren to expire so quickly.
Please contact our helpdesk at help@eraprotect.com and they will be able to look into this for you, and work with you to resolve this.
Kind regards,
Sumier
Prompt delivery and straightforward installation.
Prompt delivery and straightforward installation. I had difficulty connecting the keypad, but this was resolved quickly by the very hepful technical team. The system works perfectly. This is the fourth ERA alarm that I have installed, 2 at my house and 2 at my daughters.
30 de outubro de 2024
Resposta da ERA Protect
Hi,
Thank you for taking the time to leave your feedback.
It is pleasing to read that you are happy with your alarm system, and that our helpdesk was able to assist you with your keypad issue.
Please do not hesitate to contact us if you require assistance in the future.
Kind regards,
Sumier
Resposta da ERA Protect
Hi Liz,
Thank you for taking the time to leave your feedback.
Great to see your order delivered in a timely manner.
Please let us know if we can be of use in future.
Kind regards,
Sumier
Resposta da ERA Protect
Hi,
Thank you for your review.
We are glad that you found our website easy to navigate.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
Resposta da ERA Protect
Hi Kevin,
Thank you for your feedback.
I am glad that your item arrived in good time.
Please let us know if you require any assistance in future.
Kind regards,
Sumier
I didn’t like the delivery cost of…
I didn’t like the delivery cost of £4.99 for 1x 3.7V 1800mAh Rechargeable Lithium Battery which I think is extortionate and delivery was very slow and no tracking
11 de novembro de 2024
Resposta da ERA Protect
Dear George,
Thank you for taking the time to leave your feedback.
We do normally send tracking information via email, and I am sorry that on this occasion this was not delivered to you.
We constantly review our delivery costs, and keep them as low as possible.
Please do not hestiate to contact us if you require any further assistance.
Kind regards,
Sumier
Good Service Great Product
I ordered 2 spare remotes for my ERA Protect alarm, they work fine and so easy to configure. Just a little on the expensive side for what they are.
9 de novembro de 2024
Resposta da ERA Protect
Hi Paul,
Thank you for your feedback.
I am glad that you are happy with your purchase.
We do review the prices of our products, and aim to be as competitive as we can be.
Kind regards,
Sumier
Non existent aftercare DO NOT BUY!!
Non existent aftercare. You buy these products, get led around the houses and told you would get a callback. They then say they have no records of even dealing with you! You then raised your concerns and told me you need to get your money back from the retailer that you purchased from rather than trying to resolve the issues. They know these systems do not work and they have faulty apps!
7 de novembro de 2024
Avaliação não solicitada
Resposta da ERA Protect
Dear Mark,
Thank you for your review.
When you left your original 1* review, I was not able to locate your details, and asked that you contact our helpdesk by email with your contact details.
I contacted you on the details provided, and advised that I was not able to find any previous contact information from you, and if you had information which would help me to find what had happened previously so I could help resolve.
During the call, you stated that the goods are not fit for purpose, and that you wanted a refund. When I found that you didn't purchase the products from us directly, you would need to contact those retailers to obtain a refund.
As mentioned on the call, we have been selling ERA Protect products for over 4 years, and based on our own and independent testing disagree about the products being fit for purpose.
Our apps on occasion can stop working correctly, and in most circumstances will be resolved by reinstalling the app, or the issue referred to our developers to resolve.
Overall we do offer customer service that our customers are happy with, and this is reflected in our ratings on Trustpilot.
If you wish for our helpdesk to resolve the issues you have experienced please contact them on 0345 257 2500.
Kind regards,
Sumier
Era has been very helpful
Era has been very helpful, i have called twice and the operative was incredibly helpful even late on a Saturday afternoon. I ordered a battery which arrived very soon after i ordered.
24 de outubro de 2024
Resposta da ERA Protect
Hi,
Thank you for your feedback.
It is very pleasing to see you received exceptional service, and your queries were resolved.
Please do not hesitate to contact us in future if you requrie further assistance.
Kind regards,
Sumier
Always very helpful
Always very helpful, only had a couple of issues, but sorted quickly.
21 de outubro de 2024
Resposta da ERA Protect
Hi Chris,
Thank you for your feedback.
Glad that we were able to assist you.
Kind regards,
Sumier
easy to install and operate
23 de outubro de 2024
Resposta da ERA Protect
Hi John,
Thank you for your feedback.
Great to see you were able to set up your order with ease.
Please let us know at help@eraprotect.com or 0345 257 2500 if you need assistance in the future.
Kind regards,
Sumier
Once a problem arose customer service…
Once a problem arose customer service was excellent, I had problems upgrading my hub as it was in Portugal and I was in the uk, they sent a replacement hub the next day, once explained to Kaush we waited until I returned to Portugal then at a time convenient to myself he called on my mobile and walked me through the process to solve the issue,
All in all a very good service was provided with Kaush proving to be outstanding at his job,
Thank you Kaush and Era protect ⭐️⭐️⭐️⭐️⭐️
29 de outubro de 2024
Avaliação não solicitada
Resposta da ERA Protect
Hi Derek,
Thank you for taking the time to leave your feedback.
We do take pride in the service offered to our customers, and it is great to see that Kaush has worked with you to resolve your issues.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
Replacement for original..
Replacement for original... 10 years old.
Would have expected it to have lasted much longer, but an easy fit and £20.
18 de outubro de 2024
Resposta da ERA Protect
Hi John,
Thank you for your feedback.
During product testing we do a number of tests to ensure that our products do last as long as possible. Once installed, their lifespan will be impacted external factors such as usage and ongoing maintenance.
I am glad that you were able to purchase a replacement, and fit this with no issues.
Please let us know if we can be of assistance in the future.
Kind regards,
Sumier
New batteries for the alarm were…
New batteries for the alarm were delivered promptly and were as described
2 de outubro de 2024
Resposta da ERA Protect
Hi,
Thank you for your feedback.
I am glad that your batteries arrived in good time.
Please do not hesitate to contact us if you need any further assistance.
Kind regards,
Sumier
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