Was having problems with one of our detectors. After speaking to an advisor he suggested trying a certain course of action. When this did not resolve the problem a new PIR was sent to us. This has... Ver mais
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Veja o que dizem as avaliações
I cannot recommend the help I have received from ERA enough. Being an oldie I have just gone from using an android phone to an Apple and wanted to transfer the ERA protect app to the ERA smart home ap... Ver mais
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply... Ver mais
A empresa respondeu
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Ver mais
Detalhes da empresa
- Loja de equipamentos de segurança
- Loja de Alarmes Antifurto
- Loja de acessórios e ferragens
- Loja de Ferramentas
- Fornecedor de cadeados
- Fornecedor de sistemas de segurança
Sobre ERA Protect
Escrito pela empresa
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Escrito pela empresa
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Informações de contato
Valiant Way, Coven, WV9 5GB, Wolverhampton, Reino Unido
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4,1
Muito Bom
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Keeping my house safe
5 de janeiro de 2026
Received batteries very fast delivery…
Received batteries very fast delivery very good service
Thank you
5 de dezembro de 2025
Batteries supplied in good time BUT
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply yet. Poor packaging protection and not exactly good response from making known issue.
15 de dezembro de 2025
Resposta da ERA Protect
Dear John,
I am sorry that your order wasn't received in the manner expected, and the lack of aa response to you.
We have been selling these batteries for a number of years, and this is the first time we have been made aware of this issue.
I have passed your feedback to my colleague, so that they can review their packing processes.
Thank you for your feedback.
Kind regards,
Sumier
You have taken my money but no product…
You have taken my money but no product delivered. You have not replied to my emails.
My bank will be recovering my money plus costs from you!
1 de dezembro de 2025
Resposta da ERA Protect
Dear Jim,
I am sorry that there has been an issue with your order, and the inconvenience caused,
We are happy to investigate this issue for you, please contact our helpdesk on 0345 257 2500 or by email to help@eraprotect.com
We can then investigate and get back to you.
Kind regards,
Sumier
Resposta da ERA Protect
Dear David,
I am sorry that your latest email wasn't responded to.
I have spoken with a member of the helpdesk, and they should be in touch shortly.
Kind regards,
Sumier
I was sent the incorrect manual and…
I was sent the incorrect manual and have not had a response to my follow-up email.
9 de dezembro de 2025
Resposta da ERA Protect
Dear Geoff,
Thank you for your feedback.
Looking at the contact history, I can see that a response to your email was made, however I am not able to locate a response to this.
I will ask a member of the helpdesk team to take a look, and let you know if we have an applicable user manual.
Kind regards,
Sumier
Era products are always delivered…
Era products are always delivered swiftly and are easy to install. I have found this alarm system to be reliable and easy to use.
25 de novembro de 2025
Helpful on phone & quick delivery of…
Helpful on phone & quick delivery of items
25 de novembro de 2025
Excellent service nothing was to uch…
Excellent service nothing was to much trouble, the people at the service center were brilliant and explained everything to me.
3 de dezembro de 2025
Immediately replaced a failed siren
Immediately replaced a failed siren, despite it being out of warranty. Many thanks.
27 de novembro de 2025
I like ERA & the ERA Protect we have…
I like ERA & the ERA Protect we have functions reasonably well. However we recently had an instance where the front & back cameras failed & no matter what I did (disconnect power) it wouldn't clear the issue. So I sent a message to ERA Technical & did not receive any response. Eventually, after 3 days roughly the cameras came back online.
28 de novembro de 2025
Occasional glitches or it would have…
Occasional glitches or it would have been 5
27 de novembro de 2025
Excellent response to my home alarm…
Excellent response to my home alarm replacement part,
26 de novembro de 2025
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