Customer service was top notch... I had a question about the shipping before my product arrived and customer experience was fast, friendly, and answered my questions . Although the product sent wa... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Seriously, all jokes aside, if all companies were ran the way zerojoy was, the world would 174% be a better place. I have nothing but good things to say about my Thrusty Sync and I live in a state whe... Ver mais
A empresa respondeu
Order #87939 I ordered the thrust sync and was super excited to get it well boy was I disappointed! It is garabge and cant return! Which i wouldn't return anyway because would never want anyone else... Ver mais
A empresa respondeu
I had trouble with the cart check out and adjusting quantities in my cart, but Leah came to my rescue! She was professional, COURTEOUS and friendly. It was solved immediately. I can't say enough good... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Erojoy
Escrito pela empresa
Formerly known as Fleshy (GetFleshy.com), Erojoy.com is the same trusted company with a new name and a bigger vision.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
Informações de contato
Estados Unidos
- erojoy.com
4,3
Excelente
575 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
What I loved about this experience is…
What I loved about this experience is that the team was understanding and supportive of my own experience with the product. Although it looked great on site and on reviews, it didn't meet my expectations. That being said, the team understands everyone has various preferences and experiences with their products. I wasn't judged for not liking it and simply provided good service regardless of product satisfaction. Love that from a company that listens to their customers and strives to do more based on that feedback.
16 de julho de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi John, thank you so much for your thoughtful review! We're grateful that you took the time to share your experience with the product and our customer support. While we're sorry the product didn't meet your expectations, we're glad you felt heard, respected, and supported throughout the process. Your feedback helps us improve, and providing honest, judgment-free support is something we truly value. We appreciate your trust and hope to serve you again in the future.
Leah H was perfect.
16 de julho de 2026
Avaliação não solicitada
Resposta da Erojoy
Hello, Steve! Thank you so much for your kind words and 5-star review! We're thrilled to hear that Leah provided you with a perfect experience. We'll be sure to pass along your feedback to her. We truly appreciate your support and look forward to serving you again!
Love the device itself
Love the device itself. Delivery was kind of a pain as the carrier said they had an incomplete address even though it was filled out and completed during ordering, and I had to get in contact with the carrier to resolve it. Other than that, the purchase is great.
17 de junho de 2026
Resposta da Erojoy
Hello Justin, Thank you for your feedback! We're glad to hear you're loving the device and that it's been a great purchase overall.
We appreciate you pointing out the delivery issue. While the shipping address was submitted during checkout, carrier systems can occasionally flag addresses for verification, which can unfortunately cause delays and require additional coordination. We're glad you were able to get it resolved and that your order arrived safely.
Thank you again for your support and for choosing us. We hope you continue enjoying your purchase!
Greta Communication and quick service…
Greta Communication and quick service to get issue resolved.
30 de maio de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi Kyle, thank you for the review. We're glad we could help resolve the issue quickly and keep communication clear throughout the process. We appreciate your support and are always here if you need anything else.
Terrible
Terrible! I didn't even receive my order! The company you used to deliver told me there is nothing they can do! I want my money back, I want nothing more to do with you!!!!!!!!
25 de maio de 2026
Avaliação não solicitada
Resposta da Erojoy
We’re very sorry to hear about this experience. We completely understand how frustrating this situation is, especially when your order did not arrive as expected.
Please know that we are already coordinating with the shipping carrier regarding your package. While shipping issues can sometimes be outside of our direct control, we will still take full responsibility in helping resolve this for you, this has always been our promise to our customers.
Our support team will be reaching out to you as soon as possible to assist further and work on a resolution.
Leah was fantastic
Leah was fantastic! My device stopped working suddenly, and the customer support is received was beyond phenomenal. Lightning fast response time and my issue was resolved before I knew it!
16 de maio de 2026
Avaliação não solicitada
Resposta da Erojoy
Hello Mike, Thank you so much for the kind words! We're really glad Leah was able to help get everything sorted out quickly for you. We know how frustrating it can be when a device suddenly stops working, so it means a lot to hear that the support experience made things easier. We’ll be sure to pass your feedback along to Leah — she’ll be thrilled to hear it!
Great customer service department. Working with Leah in customer service…
Working with Leah in customer service was truly a pleasure. She kept me apprised of every step in my refund. Very professional. Thanks Leah.
30 de abril de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi Lannie, Thank you so much for the kind words and for taking the time to share your experience! We’re really happy to hear that Leah kept you updated throughout the process and made everything smooth and professional for you. We’ll make sure your feedback gets passed along to her, this will mean a lot!
great service, product wasn't for me
product wasn't my thing at all, but they still shipped it out fast and were very timely with communication plus offered a partial refund despite not having a satisfaction guarantee. they clearly care about their customers which is nice to see.
20 de abril de 2026
Avaliação não solicitada
Resposta da Erojoy
Hello Chirag, Thanks for the honest feedback, we really appreciate you giving us a try.
We know not every product is a perfect fit, so we’re glad we could still make the experience a positive one on our end. If you ever decide to explore other options in the future, we’ve got you covered.
Leah is the Best
Leah communicated with me to ensure a smooth delivery. I was worried that there might be a pay issue so I reached out. She responded within a day and reassured the process was moving smoothly. She also went on to provide expectation management for ETA on delivery along with a follow up email. Top tier customer service!
26 de abril de 2026
Avaliação não solicitada
Resposta da Erojoy
Matthew, Love hearing this! I’ll make sure Leah sees it.
We take a lot of pride in keeping things clear and stress-free, especially when there are concerns around payments or delivery timelines. Glad she was able to step in quickly, keep you updated, and follow through all the way.
If anything ever feels unclear again, just reach out, we’ve got you.
The lady who responded was great in the…
The lady who responded was great in the content of her comms and got the issue resolved satisfactorily. I only id not give 5 stars bc she was so slow but not sure if that is carelessness or she is overloaded with emails
22 de abril de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi Pie, Thanks for your thoughtful feedback, we really appreciate it.
Glad to hear the issue was resolved and that the support itself met your expectations. On the response time, we aim to respond to all emails within 24 hours. If that didn’t happen in your case, there may have been a system hiccup, but either way, that’s not the experience we want you to have.
We’re already working on tightening this up to make sure responses stay consistent moving forward. Appreciate you calling it out, it helps us improve.
Nice people and good service
Emailed the company about getting a replacement part that I had broken. Very kindly they sent me a new unit even though it was my fault .
Good customer service and they have earned my future business
31 de março de 2026
Resposta da Erojoy
Hello Peter, Thanks for bringing this to our attention, and we completely understand how frustrating that must have been.
We've gone ahead and prioritized your ticket, and we’ll be getting back to you as soon as possible with an update on your concern.
We truly appreciate your patience and the chance to make this right.
Wow!
The customer service was great, as a new guy to the world of toys this sure didnt dissappint....bravo...100% recommend. Better hang on lol
30 de março de 2026
Avaliação não solicitada
Resposta da Erojoy
Hello Marty, Thank you for the great review! We’re really glad to hear that your first experience didn’t disappoint, that’s exactly the kind of experience we aim to provide, especially for those who are new to this world. And yes, “better hang on” is definitely solid advice. We truly appreciate the 100% recommendation and your support!
Great Customer Service
Leah H. did a tremendous job as a Customer Service rep!
15 de março de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi Chuck! Leah H. really is awesome, glad she was able to help you out and take care of everything smoothly.
Appreciate you taking the time to leave this, it really means a lot. We’ll make sure she sees your message.
If you ever need anything else, just reach out — we’ve got you.
Fast customer service response and fast…
Fast customer service response and fast resolution! Leah H goes over and above to make things right !
4 de março de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi Scott, Thank you for the great feedback!
We’re really glad to hear the issue was resolved quickly and that you had a smooth experience with our support team. Leah will definitely appreciate the shout-out, she always aims to go the extra mile to make things right for our customers.
Thanks again for taking the time to share your experience!
Leah in customer service
Leah in customer service was fantastic to deal with. When my Rumble arrived it was defective, and Leah immediately sent out a replacement unit. Definitely some of the best customer service I've ever had.
3 de março de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi Joseph, Thank you so much for the kind words! We’re really glad to hear that Leah was able to help resolve the issue quickly.
While it’s never ideal for a product to arrive defective, we always aim to make things right as fast as possible when it happens. Leah will definitely appreciate the shout-out—she works hard to take care of our customers.
Thanks again for sharing your experience and for giving us the chance to fix things. Enjoy the replacement!
Two stars, solely for customer service excellence.
Two stars simply because they have good service, and that deserves at least 2 stars. For the products, I first bought the Fleshy Pro. To call it underwhelming would be a massive understatement. It's slow, and while the suction strength is okay, it's just too slow. The vibrations are -ok- at best but ultimately it did nothing for me. It is easy to disassemble and clean though, and its sound is fairly discreet. So I thought maybe the Thrust would be the one for me. Again, disappointment. The thrusting motion doesn't go far enough down and it's ultimately a disappointment. It is also fairly discreet until you get into the faster modes which make the motor get fairly loud - but not as loud as some other competitors. I pretty much gave up on them at that point, but then thought maybe it was the sleeves that were the issue, so I got tighter sleeve for the Pro and it was a complete waste of money. I have not had a single orgasm or even an average experience using a Fleshy product, I'm sad to say. I've tried them multiple times to no real effect.
12 de março de 2026
Avaliação não solicitada
Resposta da Erojoy
Thank you for taking the time to share such detailed feedback, and we appreciate the kind words about our customer service.
We understand that experiences with products like these can be very subjective, what works well for some people may not deliver the same results for others. That said, feedback like yours is still incredibly valuable to us. We carefully review comments about performance, speed, thrust depth, and sleeve fit as we continue improving existing designs and developing future products.
We’re grateful you gave our products multiple tries and shared your honest experience. Insights like this help guide our team as we work on the next generation of products.
Great product, great customer service.
A really great and honest company that genuinely seems to care about their customers. Leah was excellent and helpful when there was an issue and responded quickly to put things right.
Great product, great customer service.
6 de março de 2026
Avaliação não solicitada
Resposta da Erojoy
Hi William, Thank you for the kind words! We’re really glad to hear you’re enjoying the product and that you had a great experience with our support team.
Leah will definitely appreciate the shoutout, she always goes the extra mile to make sure things get sorted quickly and smoothly. If you ever need anything in the future, feel free to reach out. We’ve got you!
Thanks again for the support.
Leah H
Leah H. did a great job tracking my order and keeping me informed as to when my product should arrive. Initially she reached out to me asking how I liked the product. When I told her I had not received it yet, nor did the tracking info tell me when it would arrive, Leah promptly looked into it, told me when it should arrive and kept me informed. I appreciate her extra effort and customer service focus!
2 de março de 2026
Avaliação não solicitada
Resposta da Erojoy
Hello James, Thank you so much for taking the time to share this, it truly means a lot.
We’re really glad Leah was able to step in, track everything down, and keep you properly informed. That extra follow-through is exactly the level of care we aim to provide, and we’ll make sure she sees your kind words.
We appreciate you recognizing the effort, and we’re grateful to have you with us. If you ever need anything else, we’ve got you.
I bought the fleshy sync 12th of…
I bought the fleshy sync 12th of January , used it 3 times and the sleeve split on the outer seal and at the tip so it now leaks into the device and I cannot use it because of this , I contacted customer service on the 31st of January and I was asked to supply a video of the sleeve so I sent them one showing the split and filled it with water to show the leaking at the tip and then heard nothing back! i contacted them again a a couple of days ago and still nothing! this should not have happened after 3 uses .... : Order #72912
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Erojoy
Thank you for bringing this to our attention and for including your order number. This is definitely not the experience we want for you, especially after only three uses.
This is not how we usually handle cases like this, and we normally respond much faster. There may have been an internal delay, but that’s on us to sort out.
Our support team will be contacting you ASAP to properly resolve this and make things right. We’ll review your previous email and video so you won’t need to resend everything unless absolutely necessary.
We appreciate your patience, and we’ll get this fixed for you.
Excellent service.
I had an issue with the product when it arrived and contacted customer services. Leah was excellent at helping to resolve the problem, and kept track and followed up to ensure the issue was resolved. Excellent customer services and a company who obviously care about their customers.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Erojoy
Hello Niall, Thank you so much for sharing your experience! We’re really glad Leah was able to step in quickly and make things right for you. Staying on top of concerns and following through until everything’s sorted is exactly how we like to do things. It means a lot to hear that you felt well taken care of, and we truly appreciate your kind words. If you ever need anything else, we’re always happy to help.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.