Esandro Vale Avaliações 

92
•
O TrustScore é 2 de um total de 5

2,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I've ordered at least 5 times from Esandro Vale and I have to say that as for the quality I don't have anything negative to say, obviously they are not top notch, but it's what I expected based on the... Ver mais

Avaliado com 1 de um total de 5 estrelas

I truly feel this company should be rated 0..they're incompetent and not reliable. I order shoes in June 2026 never received them ..1st time customer repeated complains about refund refuse to send me... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service was amazing. I ordered two pairs of the Alessandro pants and the signature polo. All for a great price and reasonable quality. I received my order and realized i ordered all small... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ich habe drei Hosen bestellt. Alle weichen 10cm von der angegebenen Größe ab. Hinzukommt dass die Hosen Flecken haben und Qualität unterirdisch ist. Absolut unseriös, billig und unverschämt. Kein ec... Ver mais

A empresa respondeu

2,0

Ruim

O TrustScore é 2 de um total de 5

92 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 17% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(92)

36 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

DON'T BUY-NOT RELIABLE

I've ordered at least 5 times from Esandro Vale and I have to say that as for the quality I don't have anything negative to say, obviously they are not top notch, but it's what I expected based on the price. The thing is every single time that I've ordered something I had to email them to remind them to ship my order. Furthermore, 2 out of the 5 times that I ordered I received the wrong product, the first time the clothes were one size larger than what I wanted but I wasn't extremely bothered by it and I didn't ask for a refund or asked to get a size lower. The second time ( now ) I ordered two sweaters, one black and one brown, both XL. Turns out they sent two black sweaters. I contacted them and they sent me the brown sweater that I originally wanted, but this time they got the size wrong and it's way too tight. I actually don't know what size it is because it's not even written on the label. I've had enough of this company, and to anyone who might be reading this I'd advice you to not order from here, I certainly won't spend anymore of my money here.

20 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ordered shoes- terrible cheap quality…

ordered shoes- terrible cheap quality for over $50! return nightmare! be careful i do not recommend!!! i’m stuck with crappy shoes- double the price to return and they only offered 15% refund! dies t even cover postage!! big mistake! i was scammed big time!!!!!I can’t even wear them

7 de outubro de 2026
Avaliação não solicitada
logotipo da Esandro Vale

Resposta da Esandro Vale

Hi Tracey,

Thank you so much for your message. This is not at all what we want our customers to experience.

Please email us at support@esandrovale.com. I'd be happy to personally assist you with this return, and insure that you're satisfied.

Best,
Alex
Owner of Esandro Vale

Avaliado com 1 de um total de 5 estrelas

Do not order from this company

Do not order from this company. The shoes smell like a chemical plant but too small so I wanted to return. They have an Austin TX address but making me to return to the UK at great expense. I will pay it to prove a point.I keep telling myself to only order from Amazon because most other store returns are a nightmare.

23 de setembro de 2026
Avaliação não solicitada
logotipo da Esandro Vale

Resposta da Esandro Vale

Hi Diane!

I'm sorry about this. Shoes that arrive too small and with a strong smell aren't okay, and being told to send them back to the UK made it worse. That's on us, not you.

To clear it up: US returns should never go overseas. Please email us immediately at support@esandrovale.com, and we'll make things right.

Alex
Owner, Esandro Vale

Avaliado com 1 de um total de 5 estrelas

This company should get a 0!

This company should get a 0! I ordered a pair of shoes size 7.5 for an upcoming wedding. They sent me 2 pairs (again, I ordered 1!) and charged me twice! They did not fit, I needed an 8. Ordered 1 pair again and kept calling and emailing them to figure out how to return them -- NOTHING! They sent me 2 pairs again size 8 and charged me twice. Customer service does not exist.

10 de agosto de 2026
Avaliação não solicitada
logotipo da Esandro Vale

Resposta da Esandro Vale

Hi Kim!

I'm really sorry. You ordered one pair for a wedding and ended up with four pairs. This is unacceptable.

Please email us immediately at support@esandrovale.com, so we can assist you in recieving the right shoes, and returning the incorrect ones.

Alex
Owner, Esandro Vale

Avaliado com 1 de um total de 5 estrelas

This company takes a long time to…

This company takes a long time to create a “shipping label” almost a week later I decided to cancel my order because it was taking too long kept saying label created but nothing else. All of a sudden my order has already been shipped and nothing can be done with my 78$ order not including shipping. I would not recommend this company to anyone! Shoes are still not in my possession and I ordered on the 2nd of Sept and it is now the 12th and it’s “still shipping”. I will be returning never coming back and telling my work to also not go back. The way they handle situations is ridiculous.

7 de setembro de 2026
Avaliação não solicitada
logotipo da Esandro Vale

Resposta da Esandro Vale

Hi Brianna!

I'm sorry for this experience! We would love to make this right, as this is not what we want to here.

We've recently switched to a brand new fulfillment & customer service team so issues like these never happen. This is unacceptable and unprofessional.

Please email us at support@esandrovale.com, and our team would be happy to make this worth your time, and make this right.

Alex
Owner, Esandro Vale

Avaliado com 1 de um total de 5 estrelas

Ich habe drei Hosen bestellt

Ich habe drei Hosen bestellt. Alle weichen 10cm von der angegebenen Größe ab. Hinzukommt dass die Hosen Flecken haben und Qualität unterirdisch ist.
Absolut unseriös, billig und unverschämt.
Kein echter Kundenservice, nur eine sich wiederholende und nichts verstehende KI. Hosen werden nicht zurückgenommen.

12 de setembro de 2026
Avaliação não solicitada
logotipo da Esandro Vale

Resposta da Esandro Vale

Hi Vincent!

Thank you for your message. We take issues like this very seriously.

Every message from our support team is read and sent by a real person, and I've reviewed how your case was handled so this doesn't happen again.

Please email us via support@esandrovale.com. We will get this taken care of for you!

Alex
Owner, Esandro Vale

Avaliado com 1 de um total de 5 estrelas

Beware of Esandrovale

This company’s advertising is not as the items appear. Also, the return policy is extremely restrictive and was misleading on the website. I will not shop at this company and would recommend others not as well. It also took 3 days for the company to respond to my request for a refund.

10 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I truly feel this company should be…

I truly feel this company should be rated 0..they're incompetent and not reliable. I order shoes in June 2026 never received them ..1st time customer repeated complains about refund refuse to send me my money. Told me my shoes were sent out several times yet not once sent proof with a tracking number. Don't waste your time buying from them.

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely horrible cheap shoes…do not…

Absolutely horrible cheap shoes…do not buy. They look nothing like the website and they ship from England so if you want to return the return will be more than the shoes. What a scam of a company.

6 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible

Took 3 1/2 weeks to get then the quality of the shoe is very poor absolutely nothing like the pictures on the website. Then they wouldn't refund my money or send a prepaid shipping label to return. Will NEVER order from them again

2 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Look good in pictures

Look good in pictures. Sole cheap plastic and upper material fake suade. No box, cheap plastic wrap smashed in mail box. Toe and heel smashed in. Tried to return. Costs more to return than cost of shoes. Never order these shoes!

21 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Did NOT receive order, NO COMMUNICATION

Ordered a pair os shoes Aug 9, cost debited from my account, multiple calls and emails to check order status, no response. When calling, you only get an answering machine stating they are not available and to leave a message. Emails have not been responded to. ITS A SCAM! They will take your money then ghost you and you will not receive your order!

9 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not as advertised

Product cheaply made and not as advertised. Asked for photos of product after the photos were sent and no response since. It took 4 weeks to arrive. Very disappointed and probably won't get any money back.

9 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

NIE wieder

NIE wieder. Ich habe die Bestellung zurückgesendet, da die Kleidung nicht passte. Das war vor mehreren Monaten, ich habe bisher noch kein Geld zurückerhalten. Bei Nachfragen werde ich vom Kundencenter nur mit den Worten "wir melden uns, sobald die wahre angekommen ist vertröstet.

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Its a scam

Its a scam, sent me clothes that could fit on a mutant barby doll from China. The quality is so low I would not even donate it to the homeless. When asking to return there is zero response.

4 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered a pack of sundresses on May…

I ordered a pack of sundresses on May 16, 2026. On June 17th, the order was listed as "delivered" but I never received. I reached out to company but they would not respond. Every time I checked on where my order was, they only sent me the tracking information which I already had. I will NEVER order from them again.

17 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute junk

Absolute junk. The worst tees I’ve ever seen. Not even fit for cleaning rags. Also the company make it almost impossible to return
****DO NOT WASTE YOUR MONEY ****

14 de maio de 2026
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais