The team communicated with me throughout the sale process. They got back to me in good time and kept intouch all the way through. Sadly I had to return the boots in question as they didn’t fit me on t... Ver mais
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Veja o que dizem as avaliações
Ordered 2 KEP hats that weren't in stock yet, however the delivery only took less than 2 weeks which is great as I was initially told it could take over 2 weeks! Which is still fast considering they c... Ver mais
A empresa respondeu
Ordered the hat, came very quick (few days later) in great condition, in a nice box/packaging. Normally ordering from else where they say like a 3-6week wait, I think mine came within like 4 o... Ver mais
Fitting and product (Samshield hat) is lovely, but it took almost 3 months between placing the order at London Olympia and its arrival. We would have bought locally had we realised the delay!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.
Informações de contato
The Coterie, B95 5DZ, Henley In arden, Reino Unido
- 01564 314563
- info@espayoequestrian.com
- espayoequestrian.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The team communicated with me…
The team communicated with me throughout the sale process. They got back to me in good time and kept intouch all the way through. Sadly I had to return the boots in question as they didn’t fit me on the foot so well. They were professional and understanding and I appreciated that as these boots were a lot of money. I would certainly use them again. Huge thanks.
Brilliant service by Jack
Brilliant service by Jack
Highly recommended
Enjoyed shopping with Espayo
Very fast service, fast online responses, good brand selection, great support with boot sizing. Exceptional experience, especially for a small business.
Very helpful ordering what I wanted
Very helpful ordering what I wanted. It arrived very quickly too. Will use again
Super helpful
Super helpful, incredibly fast delivery and any questions I had were answered so quickly. Arranging a replacement liner for a kep helmet in the next size down couldn't have been easier.

Resposta da espayoequestrian.com

Resposta da espayoequestrian.com
Very helpful and speedy delivery 🌟🌟

Resposta da espayoequestrian.com
Terrible service
No body seemed to bothered about helping me with my daughter’s head measurements so I could purchase a hat!
I was standing about for about 10 minutes untill I asked someone to help me.
We were spending £720 on a samshields which I consider a lot of money !
Finally someone helped me and we did purchase it , I had to wait about 10 minutes for someone to find a box .
We got home my older daughter works in equestrian retail has been sent on various hat fitting courses.
She checked the Sam shields and said well that doesn’t fit ..
It’s too big !
Dissatisfied all round !
JC

Resposta da espayoequestrian.com
The service was just great
The service was just great, the very friendly lady took her time to find the perfect Samshield helmet for my daughter and to adjust it perfectly to her head. Thank you very much! I would always buy again at Espayo!

Resposta da espayoequestrian.com

Resposta da espayoequestrian.com
Efficient and trustworthy
Ordered 2 KEP hats that weren't in stock yet, however the delivery only took less than 2 weeks which is great as I was initially told it could take over 2 weeks! Which is still fast considering they come from the manufacturer in Italy. Customer service was great, answered emails quickly and were super helpful. Products arrived in perfect condition. Overall a really good experience!

Resposta da espayoequestrian.com
Excellent, prompt, efficient, friendly service!
This review is not really for the product I purchased, it is for the customer service. I was placing an international order, and for a helmet that was very specific on sizing for two different parts. Somehow, my size entries didn’t check when I placed the initial order, and someone immediately reached out to me to verify my sizes. They also let me know what to expect, and efficiently prepared my order and got it to me right away. They responded to my follow up questions immediately, and every message was helpful, thorough, and friendly. Would highly recommend placing your order with Espayo!

Resposta da espayoequestrian.com
Luxury equine product - 10/10 customer care
From the moment I purchased the item, exceptional customer service- communication and care second to none!
Advice and support offered to ensure the correct size received.
Extremely high quality products.
Would 100% recommend.

Resposta da espayoequestrian.com
Espayo always delivers outstanding…
Espayo always delivers outstanding service and is hub to all of the best brands in our sport with only the highest quality. There’s no need to look anywhere else when you can shop at Espayo!!⭐️
Amazing customer service
The team are so great to deal with.
They helped me find exactly the right sizing and style of boot for me.
Very personal service.
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