The team communicated with me throughout the sale process. They got back to me in good time and kept intouch all the way through. Sadly I had to return the boots in question as they didn’t fit me on t... Ver mais
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Veja o que dizem as avaliações
Ordered 2 KEP hats that weren't in stock yet, however the delivery only took less than 2 weeks which is great as I was initially told it could take over 2 weeks! Which is still fast considering they c... Ver mais
A empresa respondeu
Ordered the hat, came very quick (few days later) in great condition, in a nice box/packaging. Normally ordering from else where they say like a 3-6week wait, I think mine came within like 4 o... Ver mais
Fitting and product (Samshield hat) is lovely, but it took almost 3 months between placing the order at London Olympia and its arrival. We would have bought locally had we realised the delay!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.
Informações de contato
The Coterie, B95 5DZ, Henley In arden, Reino Unido
- 01564 314563
- info@espayoequestrian.com
- espayoequestrian.com
4,7
Excelente
173 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Fantastic and super quick!
3 de dezembro de 2025
Quick delivery and very responsive with…
Quick delivery and very responsive with order clarification.
2 de dezembro de 2025
le montant des frais de douane est très élevé et il est impossible de se faire rembourser
Pour être honnête, serviable et constructif, je trouve qu'il serait préférable de donner le montant des frais de douane lors de la commande. De +, il est impossible de se faire rembourser.
3 de dezembro de 2025
Resposta da espayoequestrian.com
Hi,
Thank you for your feedback, we’re really sorry to hear that you were disappointed with the customs charges.
We completely understand how frustrating this can be. Unfortunately, customs fees are set by your local customs authority and are entirely outside of our control as a retailer. These charges can vary depending on the country, the value of the order, and how the items are assessed on arrival, which means we’re unable to accurately advise an exact amount at the time of ordering.
In terms of refunds, we are of course always happy to accept returns in line with our policy, however any customs duties or import fees are non-refundable as they are not paid to us.
As a small business, we always aim to be as transparent as possible and to support our customers wherever we can. If you felt comfortable doing so, we would really appreciate you considering updating your review to reflect that these charges are outside of our control.
If there’s anything further we can do to help, please do let us know.
Many thanks, Espayo.
Fast delivery and lovely products!
Ordered from Espayo a few times now and I am always so pleased! The delivery is fast and packaging is beautiful. I had been trying to get a samshield helmet for ages, other suppliers had told me 12 weeks wait, but Espayo had the stock I needed for next day delivery. Would definitely recommend.
28 de novembro de 2025
Avaliação não solicitada
Brilliant customer service
Brilliant customer service, nothing too much trouble! Tried multiple styles & brands of helmets all in one stand at Your horse love and ended up buying a stunning Kask helmet! Will return again!
9 de novembro de 2025
Fantastic customer service
Fantastic customer service, at shows and ordering online, so helpful and super quick delivery.
1 de outubro de 2025
Great service
30 de setembro de 2025
Amazing service and helmet came in 3…
Amazing service and helmet came in 3 days
15 de setembro de 2025
Jack always provides a first class…
Jack always provides a first class service with the best products on the market.
29 de julho de 2025
Exceptional Service
The personal service and attention to detail as a customer was outstanding. I had a lot of questions and these were answered taking into account everything that I wanted and actioned accordingly. Very satisfied customer .
5 de agosto de 2025
Service was excellent and order arrived…
Service was excellent and order arrived in a timely manner. Very happy customer here. Thank you
29 de julho de 2025
Fantastic clothing and great service
4 de julho de 2025
Great products and quality brands
Great products and quality brands, good stock availability and good prices
19 de junho de 2025
Amazing guy who looked after me and…
Amazing guy who looked after me and fitted my Sam Shield hat, really knowledgeable. Would 100% buy from Espayo Equestrian again. 10/10 and the Pomeranian was too cute as well!!!
19 de junho de 2025
Wonderful experience
Wonderful experience. Exactly what I wanted shipped all the way from the UK faster than most US stores shipped to me locally. Would definitely buy from them again!
29 de abril de 2025
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