Ethic Star Avaliações 281

The service was appalling. They got the order incorrect and did not give me a refund despite numerous calls and emails. The workers were rude in particular "Junior" who accused me of lying despite email evidence in support of my assertions. I should have taken this to court but honestly I was so busy at the time it wasn't practical especially for a small amount. I do not recommend using them at all. If I could have given 0 stars I would have.

Have been waiting for two copany polo shirts for over three weeks keep getting excuses all the time getting fed up with the copany will try again if no joy will cancel the order and never use them again

This is the same company as plain t-shirt.o.uk and I have had a very poor experience with them. Do not use this company. My order wasn't delivered after 10 days and when I contacted them they said they had sent my order to someone else. They then said they would re-send my order however they now didn't have two of the items I wanted. I exchanged one item but wanted a refund for the other. I paid £5.89 for the item but they only refuded £2.25. For the inconvenience they said they would refund 50% of my total however only refunded £7 from the £30 I paid. I have called them every day this week to get the remainder of my refund however I'm constantly told someone will contact me however this hasnt happened. I have also had the phone put down on me on two occasions when I asked the call handler there names as a reference for my call. Terrible experience with this company and very poor customer service. Do not use them there are much better reputable companies out there with better customer services.

Really good quality robes at a excellent price with fast delivery.

Excellent, fast, efficient service. The logo polo shirts are a great colour, and are perfect for our construction staff. Thank you!

Wow where do I start with this company. I wish I could leave a 0 star review. I initially ordered 3 custom shirts from them. However I did not receive this delivery, when I chased up this issue with Ethic Star this is when all the problems began. The company basically called me a liar stating that the delivery was and that they would need to contact there delivery partners. I asked them provide a proof of delievery which would of been a signature had it been delivered, they avoided contact with me, often holding my calls when saying they are transferring me across different departments. Eventually I spoke with a guy from their operations department by the name of Sam who was very aggressive, argumentative and spoke with disparging tone. Very unprofessional. I eventually received a refund but this was 20+ days after constant complaining and phone calls. They need to understand the fundementals of customer service and customer handling.

Before placing an order a few weeks before Christmas I asked for confirmation if they were able to embroider 7 hoodies and deliver in time for the holidays, I was reassured yes so processed the payment. A week later I hadn't heard anything so chased to confirm if they had been made or posted, a week later I eventually hear back to say that they would check on the status of the order. Another week goes by and I chase again with no feedback. A week a half before Christmas Day I get an email saying the hoodies had been dispatched, which clearly meant they had been produced weeks after I was assured they would be and wouldn't arrive in time.
The communication to then track the hoodies and understand where they were and when they'd arrive was shocking.
I have since asked for a refund after never having received the hoodies, and have only received short-hand and abrupt emails saying I won't be getting one.
Terrible experience.

Ordered a few times with no problem, but then one order came with one item missing - its now been over a month and I have not received a refund or the actual item. Emailing gets me nowhere, as does calling. Only going round in circles - fantastic service if the order comes correctly, but not if something is wrong..

Returned item to Ethic star on 12/11/19 & have emailed them 3 times
I still have not received a refund !
Will not be ordering from them ever again!

Working with ethic star is quite easy - placed the order on SAT and go the Delivery on time. Work shirts were good quality

Quick Delivery

Brought some tote bags and as always the delivery was prompt and good were value for money.

No complaints decent good quality polo t shirt Quick delivery and decent choice of sizes.

Excellent business cards and stamp - very pleased. It is just a shame that they come from abroad and therefore take longer to arrive, unless you pay a substantial amount for postage, which, for a charity venture I did not want to do. Otherwise - well done!

Outstanding customer service. Great products at a fantastic price. Will use this company again

If I could give zero stars I would.
This company was bad from start to finish.
Last week of July I began making enquiries about some personalised t-shirts for a business event on the 8th of September, my order was not complete until 7th September! printing was not consistent throughout and customer service was absolutely abysmal. I emailed them almost every day often followed by a call. they couldn't understand what I was asking them to do despite me colour coding the order form, they invoiced me incorrectly twice and when you speak to them instead of apologising and moving forward, they want to argue with you and not take any responsibility for the problems. When I went to collect it was exactly the same - I was told that if I wanted something the same colour every time I would have to provide a colour code and it wasn't their responsibility to do so...Firstly, I'm not a printer I'm a customer so if I tell you I don't know what that number is, don't tell me that's not your problem, especially seen as I've already paid you and not one of you asked me for a colour code in the 2 months that we were going back and forth! I then asked if they could take the number that they used for one of the other T-shirts and apply that to the one that they did incorrectly, they told me that they didn't have it and again if I wanted it the same I'd have to give them the number. :-S ... if you don't know what the number is, HOW AM I SUPPOSED TO??!!
I've never come across a company that fails to deliver in every single area until EthicStar.
Save yourself the headache and spend a little more money somewhere they can get the job done properly!

Ordered personalised robe for bride over a week before and it didn’t arrive in time rendering it useless as it missed the event and as personalised couldn’t be used!
Tried to pay for dinner delivery however was unable due to the process the company use so frustrating and annoying wish I’d ordered elsewhere.

Terrible product. I ordered over 100 t-shirts and the sizes they claim are uk standard were not correct. I am personally 5ft 5 inches tall, and the extra large t shirts which I ordered are tight on me. After speaking to customer services they have been slow in replying and basically saying its my fault. Stay clear!!!

Brought some polo tops from ethic star which came really quick. Cheap and good quality polo shirts - washed them few times and the quality is still nice. Will use again

Very disappointed - I have used this company before, stupidly I gave them a second chance and am really in despair. My show finale costumes are awful. What was supposed to be gold metallic is a brown beige which has no resemblance of metallic gold there’s not even a hint of metallic. The proof they sent me was not even near what the end resulted in - poor poor poor
Plus I was messed around timeframe wise and left waiting on email for days before I prompted numerous times. I have asked them to look into what happened and guess what ... no response!!!
Really bad service all round - the children can’t wear brown stars on their costume it’s supposed to be an anniversary show ... how is this acceptable?