The Extracare Charitable Trust Avaliações 

⭐⭐⭐⭐⭐ Exceptional, transparent, and pressure-free experience with Glenny

We met with Glenny Neeson, Sales Consultant at Solihull Village, yesterday and cannot praise her enough. She fully deserves a 5-star rating for her outstanding professionalism and deep knowledge.
Glenny showed us around three beautiful 2-bedroom apartments and gave us a comprehensive tour of the facilities, including the lovely roof garden. She explained every single detail clearly, taking the time to answer all of our questions without ever making us feel rushed.
What stood out most was her genuine patience and empathy—absolutely nothing was too much trouble for her. Refreshingly, there was no hard sell at all; the entire conversation was completely transparent. We were able to take home a brochure containing all the details we needed to look over in our own time. It is also incredibly reassuring to know that they provide excellent resources to make the moving process easier, such as recommended removals and solicitors.
If you are looking at Solihull Village, we highly recommend speaking with Glenny for a stress-free and informative experience!

We had a great italian food and music.
The night was amazing

Lovely meal prawns were very moist and sauce very tasty.

Great evening, food was great and entertainment was good.

An excellent evening here at Lovat Fields 😁👍
Food was brilliant 😋 and service by staff and volunteers was first class ☺️
Also the atmosphere in the Bistro made the evening even more enjoyable 😁😁 Thankyou

We were shown round Solihull Village by Pauline who was knowledgeable and informative. She was patient and helpful. The whole concept is impressive with amazing facilities and just what I want —— except the location is at a very busy roundabout.

My husband and I moved in on 25th September. Unfortunately due to staff absences -annual leave or other reasons, we didnt have much contact with anybody on arrival, as most people we met were very busy and covering for colleagues. On the 3rd day the Village Manager, who was delightful and extremely helpful, came to meet us and chat with us.
Each apartment has a very full and detailed file, which covers most things you need to know.
The Village is full of very friendly and helpful people, especially front-line staff, eg on Reception. The residents on our Street welcomed us and helpfully pointed us in the right direction, and gave us helpful hints and information.
We love our apartment, and even after only very few days, we felt comfortable and relaxed. We know we shall be very happy here

We have just moved into Longbridge Retirement Village and absolutely love it already. Our apartment is beautiful. All the staff at Longbridge/ Extra Care, have been extremely helpful and we have had the warmest of welcomes by the whole team. Lynda Williams was our sales advisor. She has been amazing as our house sale fell through three times. Lynda helped us to keep positive and kept us updated on available apartments, and reassured us that we would find the right apartment for us. We look forward to many happy years in our new home.

I needed to take the time to write this review as when you experience exceptional care and service I feel it's right to acknowledge it.Our dad needed some support in his mid eighties but he also needed his independence. We looked for a solution and could find nothing till we found Larkhill Village.It has provided the perfect solution; the canteen provides great food everyday if needed, the activities, the support is there but so is his own flat and space. All our lives have changed because of this wonderful place. What makes it really special is the staff and the community -so friendly. A special mention has to be for Julie H who went above and beyond in helping us all through this process-she is one in a million. I couldn't recommend this place enough.

Very nice place feels really safe and you get the real sense of community from the residents. The facilities are brilliant and well thought out and the two apartments wenlooked at were a very good size and layout. The roof top garden has lovely views. The staff are excellent really professional and thoughtfull.

Over the past two years Katie has made an incredible difference to my mums life.
When mum first started she was in a wheelchair and had very limited strength and mobility.
Katie took the time too understand her individual needs and devised a personal exercise programme specifically designated to build strength in her arms and legs.
What makes Katie so special is not only her knowledge and expertise but the way she motivates and encourages mum.She has an amazing ability to read mums mood and know when to push her a little further or when she simply needs some extra encouragement or support.
Watching mums strength confidence and independence grow over the last two years has been truly amazing.
We are incredibly grateful for all the patience dedication and positivity Katie has shown mum.
She has made a wonderful difference to her life.

Fabulous place, perfect for my parents, who are both looking forward to moving in. So many fantastic facilities,and staff who know and care for all the residents. The apartment itself has loads of room and the scope to put you own stamp on the property. It’s a real peace of mind for me and my sister knowing they are moving in here.

From the very start their staff have been polite and helpful and given us guidance, obviously moving when you're over 80 and into your first retirement situation can and has been stressful but Lark Hill try to give you all the reassurances necessary the community atmosphere they create is fantastic we look forward to many years of comfort and support in our Lark Hill apartment

We moved into Lark Hill Village about seven months ago.The process of buying our bungalow was seamless , simple and virtually stress free due to the tireless work of Julie Hughes, who always seemed to be one step ahead.
The Village is a very friendly place, the staff rapidly learn your name and are extremely helpful if you have a problem. There is a great deal to going on if you wish to join in and the grounds are very restful if you want a gentle walk away from it all.
It was a huge step to move from our large family home into a two bedroom bungalow but we both agree we wished we had done it sooner.

We went to Solihull village to day to view an apartment with our parents with a view to buy. Staff were really helpful and friendly. The atmosphere was lovely and staff spoke to all residents by name. In my mums words the atmosphere is first class. Solihull village is so clean with fantastic facilities and the apartments were fantastic. We walked out having filled in the paper work with an apartment reserved.

⭐⭐⭐⭐⭐ Outstanding Experience with the ExtraCare Sales Team

I recently had the pleasure of watching the ExtraCare sales team, especially Julie Hughes, help my brother-in-law find and move into a lovely new apartment at Larkhill Village in Nottingham and I have to say — her kindness and professionalism made all the difference.

From the very first conversation 9 months ago, Julie was warm, patient, and genuinely invested in finding the right fit, not just closing a deal. She kept in touch consistently throughout the entire process, answering questions promptly and making sure nothing fell through the cracks. It's rare to find a sales team that combines that level of attentiveness with real professionalism, but Julie managed both effortlessly.

Thanks to her guidance and care, my brother-in-law is now settled into a beautiful apartment he's thrilled with. I can't recommend Julie and the ExtraCare team enough — they treat people like people, not transactions. Five stars

I visited Stoke Gifford to look into homes for my grandma and Mollie was super helpful and really sweet, I’ll absolutely be recommending to friends and family :)

The Wixams Village is welcoming and
Beautiful

I visited Extracare Solihull village yesterday to view apartments with my Daughter. We were very impressed with the facilities and the apartments we viewed and now need to consider all aspects of a move there. The sales consultant Glenni was extremely helpful and knowledgeable.

I feel that the Extra Care shop in Woolaton, Nottingham, deserves a mention as it’s such a lovely store. The Manager is warm and reassuringly professional and the volunteers are always welcoming and helpful. Another plus is that pooches get a treat and lots of fuss, which our dog absolutely loves.
The quality of items is fabulous and I’ve never left there empty handed! It’s very clean, not overly stocked and displays are always tasteful and enticing. It isn’t local to us but we always call in when we visit family in the area because it’s such a gem.