The Extracare Charitable Trust Avaliações 

I feel comfortable with my apartment. The facilities are good.
Can always be busy and involved. Plus freedom of movement. Lovely people here. Very happy.

I moved into Earlsdon Park Village six months ago. It was a huge decision for me to leave our family home after 44 years. I love my apartment, it is spacious , bright and warm. The complex is spacious, welcoming and well maintained. There are a good range of social activities to join with, and all staff and residents have been very welcoming, friendly and helpful.
I moved here partly so that I would not become a burden on my family, and to maintain my independence for as long as possible. I foresee both of those aims being achieved as I continue my life here.

Excellent care - friendly and helpful staff. Good facilities, activities and entertainment. Highly recommended.

We have lived at Solihull Retirement Village for 9 months now after living in our previous home for 56 years, so it was quite a wrench to make the decision to move, especially for my husband. So far we have settled in well, joined in some of the activities and made new friends. Hopefully this will continue to be the case.

Volunteering at Shenley Wood Retirement Village, Neil & Nicole Wickham. Myself and my wife, Nicole knew nothing about retirement living. We received a flyer through the post and came along to an afternoon presentation at Shenley Wood Retirement Village in early 2024. The presentation was given by one of the residents, who explained that one of the best ways to see if it was for us, was to volunteer in one of the many rolls available. We took the opportunity to speak to Yvonne the volunteer coordinator and joined the volunteering team in June that year. We halp out, usually twice a week on Tuesday and Thursday mornings, Nicole on Reception, myself in the gym. Occasionally we help support events such as the residents New years eve party. We thoroughly enjoy the work, meeting all the different people that both live at Shenley and the numerous visitors. Even though we're not quite ready to move in just yet, volunteering has given us an overview of the excellent facilities and services available at Shenley Wood. Neil & Nicole Wickham.

lift not working, ventilation blowing hot air in searing hot weather outside, staff not replying to emails, automatic doors broken, etc. Under no circumstances buy a flat in an extracare village, because service is poor, service charges are extortionate and flat owners partly pay for those who are not owning. Total fiasco of a caring company. Keep off and away for your own sake! Beware, you have been warned!

My mother and father moved into Larkhill Village in Nottingham around the time it opened and their initial experience as residents was incredibly positive. The activities and facilities were excellent and in their late 78's gave them the time and freedom they didn't fully enjoy in their bungalow.
So in regard to the above I believe the Village offered them a very positive experience but once Dad passed and then Mum developed Mixed Dementia a different picture emerged where some of the areas where the Village may not offer all it once had as follows :-
- there is limited capacity in the village to support (at cost) residents that require care.
- the support staff , although really friendly, failed to regularly carry out tasks on care plan
- the short visits available didn't allow for any real understanding of how Mum was coping ie not eating
- limited contact with next of kin despite regular requests from family re activities, trips , maintenance issues to support Mum.
- failure to acknowledge that a resident in their 90's with fairly advanced Mixed Dementia would understand and pass on information to family.
- impact of loss of equity in purchased apartment (loss of 1% in each of the 1st 10 years) which given the cost and requirement in most care homes of minimum 2 years funding is a potential issue. This may have been made known to my parents but could be an unexpected realisation once it manifests later in many cases.

So I have tried to give a balanced review and advice ,especially for family, of our experience.

One of the most unfriendly, unhelpful and uncaring experiences one could imagine.

We enquired to view St Oswalds, potentially for our mother. We visited several times, met by Mollie who was lovely, caring, attentive and helpful.
The care model if perfect for someone needing support, continue being a home owner, with all of the benefits of the street, company of others, safety and independence. We loved the village.

Finally got mum moved in to her new apartment over the weekend!!
Wasn’t easy selling mums house and purchasing her apartment but
Everyone along the way couldn’t of helped any more. A big Thank you to Glenny Neeson and also the housing team.
Mum will be so happy!
Thank you all.

Every part of our dealings with Extracare for getting a place at Lark Hill Retirement Village for my 81 year old recently widowed mum was awesome.
Julie in Sales was super helpful throughout and everyone we met throughout the whole process and when she moved in were lovely and very helpful.
It's a lovely place.

My Mother has lived at EPV for over 6 years. During that time her health has deteriorated and she now has dementia but she is determined to live independently for as long as she can. This is only possible thanks to the amazing care team managed by Emma Jenkins.

Mum has care visits 3 times a day. She attends 3 day centres and on those days the care schedule has been amended to ensure the timing of the care visit is linked to the collection time of the Ring and Ride bus service. A carer helps Mum to get ready, usually Abi Jones who is amazing, and then escorts her to Reception where the bus picks her up. Without this dedicated level of support my Mum would have a very limited social life.

Mum recently had a fall during the night but couldn’t remember where or how it had happened. The compassion of the care team following this discovery was incredible. They made several “welfare” calls throughout the day to make sure she was comfortable and they reassured her while waiting for the paramedics to call. I don’t live locally so it was very reassuring to know that Mum was in safe hands. Fortunately she wasn’t hurt.

As the daughter of a resident at EPV it’s very reassuring to know that she’s safe and secure, but also has kind and caring people calling in regularly to support her. I’d also like to say how helpful it is to have access to Birdie as I can monitor care calls in real time and know whether to be concerned or reassured!

A sincere “Thank You” to all the carers who visit my Mum. We really appreciate your kindness and dedication.

Fun Halloween party in the Villege... Loving a very active Village life and the ease and simplicity of apartment living in our lovely apartment, with views and access to Shenley Wood... The Village has so much to offer with excellent daytime and fun evening entertainment 🕺, Strictly 💃, choir sing-alongs, film and quiz evenings, pilates, zumba, bowls, kurling, table tennis 🏓, snooker, darts, a well-stocked library and gym. Also options for hobies such as painting, knitting, sewing, gardening and a workshop if you feel inclined. They have thought of everything you could possibly need or want including pre-arranged mini-holidays and day trips. The list goes on.
The apartment offers total privacy, or there is always someone with a smile and conversation in the Piazza, Bar, shop and Restaurant areas. Lovely to also welcome and entertain family and friends.
We furnished and settled in straight away.. We could not have chosen a better place to stay "young, foot loose and fancy free" 😊. We love it!! ❤️

Of course, please provide the review you would like rephrased.

We love our apartment and the choice to join in or keep to your self found staff very good and helpful maintenance good apartment very warm and homely lots going on if you want to join in ....shop not that brilliant and up to now haven't used the bistro only for coffee
Luckily I'm still able to shop and cook for my husband and myself ...feel safe

We are so grateful that our mother moved into Earlsdon Park Village five years ago, where she has been privileged to live so happily in such a caring and supportive community. She has had the opportunity to join in many varied groups and activities and in later years has been well supported by the kindness and compassion of Extra Care staff. The befriending service and chance to meet people in the bistro and at EPV celebrations have been much appreciated. We could not recommend this way of living highly enough as she has benefitted greatly from independence within a community setting.

I live at the Solihull Retirement Village, and have to say on a whole the permanent Extra Care staff are wonderful, punctual and nothing is too much for them.
Always on time and helpful with advice and passing on messages to management.

We are very happy here, our apartment is spacious and comfortable. We have settled in well. The complex has all the facilities that we need.
The only thing we would have wanted are two toilets in our flat, which I know is not possible!

I have lived at Pannel Croft for 9months now and have settled in well. I feel save and secure. The staff are nice and friendly and always helpful. There are a lot of activities if I want to join in.

There i always someone to talk to