The Extracare Charitable Trust Avaliações 

136
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My parents moved to Wixams Retirement Village very late in life, shortly after it opened. From the start, the warmth and friendliness of the staff across every department—and the support from the... Ver mais

Avaliado com 5 de um total de 5 estrelas

An excellent evening here at Lovat Fields 😁👍 Food was brilliant 😋 and service by staff and volunteers was first class ☺️ Also the atmosphere in the Bistro made the evening even more enjoyable �... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have just moved into Longbridge Retirement Village and absolutely love it already. Our apartment is beautiful. All the staff at Longbridge/ Extra Care, have been extremely helpful and we have had t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

My husband and I moved in on 25th September. Unfortunately due to staff absences -annual leave or other reasons, we didnt have much contact with anybody on arrival, as most people we met were very... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Retiro
  2. também em
  3. Caridade
  4. Serviços de cuidados para idosos

Escrito pela empresa

We're a charity. Our mission is Better Lives for Older People and our vision is creating sustainable communities that provide: Homes older people want; Lifestyles they can enjoy; and Care if it’s needed. To deliver our vision and mission we essentially do three things: we develop new villages, we operate villages and schemes, and we support our villages, schemes and our ‘extra-care’ model through fundraising, advocacy and research.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(136)

77 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A welcome feel at the Earlsdon Park Village,Coventry.

Glenny gave a very good presentation,with the answers to all my questions,making me feel very much at home in the surroundings.

30 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi Sarah. Thank you for your review. It's good that you enjoyed your presentation at Earlsdon Park.

Avaliado com 5 de um total de 5 estrelas

I have lived at Solihull Village

I have lived at Solihull Village for 5yrs now, and have loved every minute. The residents are very friendly and I have made many friends. The facilities here make life easy to mix and keep active. I have now become a volunteer and this has made my life more interesting and helps to keep me fit. The staff are excellent and always willing to help.

26 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi Susan. Thanks for your feedback and thank you for providing such valuable support with your volunteering. Wishing you a very happy and healthy future at Solihull Village.

Avaliado com 5 de um total de 5 estrelas

I have been volunteering at the…

I have been volunteering at the Earlsdon village for about two and a half years now,after my mum and husband passed away within 5 weeks of each other, I've always worked In a caring profession and been a very busy person, my Daughter who is care supervisor at the village encouraged me to apply to be a volunteer, and I've never looked back since, all the staff treat me like one of the team I work behind the bar In the bistro and do a befriending service to residents that are lonely and housebound. I've made lots of new friends there and I am very much appreciated by the residents and the staff for the work i do there and feel I have a purpose in life and enjoy it so very much. Anne Faulkner.

23 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi Anne. Thank you for the volunteering work you do at Earlsdon Park - it's invaluable to our Charity. Thank you for your continued support.

Avaliado com 5 de um total de 5 estrelas

Viewing at Solihull Village

Welcoming atmosphere and Glenny was most helpful when showing us round Solihull Village. The apartments looked good with fantastic amenities.

22 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi. Thank you for taking the time to leave a review. We're happy to read that you enjoyed your visit to Solihull Village.

Avaliado com 5 de um total de 5 estrelas

We’re only at the start of our journey…

We’re only at the start of our journey with Solihull Village, but so far, I am extremely impressed. The facilities are amazing and the staff are all very friendly. Glenny has been really helpful.

22 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Max. Thanks for your feedback and we're glad that you were impressed with Solihull Village.

Avaliado com 5 de um total de 5 estrelas

Initial introductions

This review is prior to taking up residence at St Oswald’s. Based on dealings with staff there whilst awaiting exchange of contracts, etc, we have only found all to be business-like, but friendly and helpful. We have made several visits to our selected apartment but never felt that it was bothersome to those who looked after us. From what we have observed of the premises in general, and communal facilities, they appear to be well kept and clean. We look forward to moving in once all the usual legal side is completed.

21 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Donald. Thank you for the review. Wishing you all the best with your move to St. Oswald's Village.

Avaliado com 5 de um total de 5 estrelas

I have lived at Solihull Village for…

I have lived at Solihull Village for five and a half years and have enjoyed every day here. I have a beautiful large bright apartment , equipped to a very high standard with my own front door. The corridors are very spacious with access to the four lifts, three overnight accommodation for family /friends, three assistance bathrooms and the beautiful roof garden. All the corridors and ground floor “village “ are air conditioned with plenty of areas to sit and chat. The facilities here are second to none and include a gym (with an instructor), bistro and bar, hairdresser and beauty parlour, well-being area with qualified staff, library, etc. The Care office is manned 24/7 days a year so assistance is always available, just press your pebble or activate the button in your apartment and help is at hand. Regular Carers are also available but you need to pay extra for those. Maintenance is provided during working hours by our two engineers who keep things ticking over. I can certainly recommend Solihull Village to anyone .

21 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi David. Thank you for your review. It sounds like you're thriving at Solihull Village - long may that continue!

Avaliado com 5 de um total de 5 estrelas

Brilliant staff

Brilliant staff at the extracare Solihull village and in our experience, they go out of their way to accommodate you. Solihull village is wonderful place with easy excess to a lot of amenities and facilities within the village and outside due to it's location. As trades people who go in on a regular basis , we get a sense of community within the village and we come across residents and staff who always have a friendly smile.
Keep up the good work.

20 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Naz. Thanks for taking the time to post a review. We're glad that you have had a positive experience at Solihull Village.

Avaliado com 5 de um total de 5 estrelas

Visiting the village in Coventry to see…

Visiting the village in Coventry to see friends is a lovely experience. Its great to hear how happy and settled they are and how they wish they had made the move earlier. From the minute your enter,car parking is easy, the main entrance is large and welcoming and the reception volunteers, staff always so helpful, smiling and courteous. It's clean with lovely surroundings and lots to do. Games and craft rooms, quiet spaces, gym, snooker, pool tables, great entertainment programmes and I also know that residents are invited to regular meetings to put forward idea's, and are listened too.
The restaurant / cafe has great food and choice and is a place friends often meet for a coffee, glass of wine, or a natter. Not to mention the Sunday lunch which I often pop in for. Coach trips also on offer and organised too. Fresh veg, market stalls also come to the residents have an on site shop for everyday essentials. It is a great retirement village and i always feel welcome.

19 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi. Thank you for your review. We're glad that you have had a positive experience visiting Earlsdon Park.

Avaliado com 4 de um total de 5 estrelas

Best Move We Ever Made

We moved into Solihull Village in 2024 and it was the best thing we have ever done.
We quickly made friends which is not hard as everyone here is friendly and there are many groups you can join if you want to do so. This is independent living you do as much or as little as you like and the entertainment is varied something for everyone.
Come along on our open days and see what is on offer and there is always someone who would be happy to show you round.
The staff here will always help when things go wrong which things do from time to time nothing is perfect.
If you are thinking of a move consider Solihull Retirement Village we did and have not regretted it

18 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi Jackianne. Great to hear that you're enjoying life at Solihull Village. It sounds like you're benefitting from the lifestyle the village offers.

Avaliado com 5 de um total de 5 estrelas

We went to the Summer Fair at Stoke…

We went to the Summer Fair at Stoke Gifford on the 4th July and had an enjoyable time. It was great to meet many of the residents. We were made to feel part of the community and to see how happy and involved the residents were.
We are on the waiting list and particularly like the look of the 2 bed apartments with wrap round balcony.

Look forward to hearing from you in due course.

4 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi George. Thanks for your review. We hope you're not waiting too long for an apartment at Stoke Gifford. Good luck with your move.

Avaliado com 5 de um total de 5 estrelas

My dream place to move into

Ms Sharman-White, the Sales Consultant was most friendly but professional and took time to respond to my queries as well as giving me a comprehensive viewing and detailed information. She made me feel that if all staff were like her then I'd definitely want to move into the village. At the same time, I had the opportunity to note how happy and friendly residents appeared to be. The facilities are excellent including a well-appointed gym and a woodworking room. There are many activities available as well as restaurant, cafe and bar. What more could I want?

16 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Dr Sandra. Thank you for the positive feedback and we'll be sure to pass this on to Mollie.

Avaliado com 4 de um total de 5 estrelas

I moved into E.p.v 6 weeks ago and have…

I moved into E.p.v 6 weeks ago and have settled in really well . My experience of moving went smoothly with Pandora removals who move many people into the village .
E.p.v staff are most helpful down to sales , reception and the maintenance team . My one bedroom apartment is very spacious in every way with a good sized kitchen , living room , wet room with a non slip floor, bedroom and a balcony that runs the full length of the lounge .
E.p.v is central to Coventry city centre with a good bus service . The grounds are well maintained by E.P.V and residents can join the green thumb club to plant borders which look beautiful. There are lots of things to do .The entertainments are good with tribute bands and lots of other activities if interested, a bar and restaurant with nice food in the reception area if you don’t want to cook , a library. Hairdressers, craft room , woodwork room , all there if interested. I Will be joining the gym soon !! Also lots of volunteering roles to be had to keep oneself busy .
Overall a good place to be with safety and peace of mind .

17 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Linda. Thanks for the review and it's good to hear that you're settling in well. Wishing you a very happy and healthy life at Earlsdon Park.

Avaliado com 5 de um total de 5 estrelas

It has been a long old haul waiting to…

It has been a long old haul waiting to take up my apartment in Solihull Retirement Village but I hope I am nearly there now. I have found Glenny Neeson has been most helpful with any questions I have had and I know she like me will be glad when I finally make it.
Today I did my Induction with Alex and again found he was so very helpful and patient explaining everything to me., I really cannot wait to be a resident of Solihull Retirement Village and intend to take an active part in all that goes on there. It really is the most wonderful place to spend retirement in I really cant wait.

16 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Val. Thank you for your feedback and the very best of luck with your move to Solihull Village. We're sure that you'll love life there.

Avaliado com 5 de um total de 5 estrelas

Looking for an apartment with my very…

Looking for an apartment with my very elderly parents Mollie has been extremely helpful. Updating us regularly and very flexible in arranging appointments. She is patient when dealing with older people and understands that they may need more explanation and time to reach a conclusion.

15 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi Linda. Thank you for your review. Happy to read that you enjoyed your visit to an ExtraCare location.

Avaliado com 5 de um total de 5 estrelas

Spacious apartments

Moving into Earlsdon Park was an experience that cannot be faulted. For a disabled person with a spacious hall for manoeuvring a wheelchair is a must. A well designed also spacious wet room with non slip flooring has transformed my needs to minimal now. The facilities are amazing with a community that can enjoy a range of quality entertainment. Friendly staff are more than helpful and clearly enjoy their roles in supporting the village.
My life is transformed and I would highly recommend anyone to look into the apartments and facilities that are available.

15 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Karen. Thank you for your review. We hope you have a very happy and healthy life at Earlsdon Park Village.

Avaliado com 5 de um total de 5 estrelas

What a wonderful place Solihull Village is

I visit Solihull Village regularly with clients through my role in property sales, and every single time I'm there I'm genuinely impressed. The whole village has such a warm, welcoming atmosphere. It's always lively, beautifully maintained and full of happy residents enjoying everything the community has to offer.

The range of activities and facilities is outstanding, with something for everyone, and it's clear just how much thought and care goes into creating such a vibrant place to live. From the dedicated sales team and caring staff to the wonderful volunteers, everyone plays a part in making Solihull Village feel so special.

The lovely ladies in the hair salon and beauty salon are always so friendly, welcoming and professional, and it's obvious how much the residents enjoy spending time with them.

It's a real pleasure to visit, and I wouldn't hesitate to recommend Solihull Village to anyone looking for a friendly, supportive and active retirement community.

15 de julho de 2026
Avaliação não solicitada
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Resposta da The Extracare Charitable Trust

Hi Sinead. Thank you for the review. We're happy to hear that you have enjoyed your visits to Solihull Village.

Avaliado com 5 de um total de 5 estrelas

Lark Hill Village, an exceptional place to live with amazing staff caring for you.

Without Julie Hughes I think Lark Hill Village would be at a loss. This lady is so helpful, bending over backwards to help people move into this delightful village. Nothing seems too much trouble for her and she will ensure your move runs smoothly. The village consists of Individual properties, many are different to its neighbour and the activities on offer are exceptional. Set in lovely grounds and there is care and attention every way one looks. Staff have so much time for everybody and they always have a smile on their face. I have been here 4 weeks and it is a great new life as one gets older. Just take the leap and enjoy the rest of your years in peace. Make new friends, enjoy new activities or just relax. It is all here.

8 de julho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Gloria. Thank you for the feedback. We hope you have a very happy and healthy life at Lark Hill Village.

Avaliado com 5 de um total de 5 estrelas

Thank you to all at Larkhill Retirement…

Thank you to all at Larkhill Retirement village in Nottingham.We have just moved a family member in to
a lovely new home in the complex. It has been a complex
process from initially visiting to view the property to selling the house and actually completing to enable us to reach this goal.We have received enormous help from Julie who has guided the family through the system
with kindness and compassion. They even had lovely resident who resides at the complex offer support before she moved in.I have been there now a few times myself while dealing with the admin side and have experienced lovely people from all walks of life.
Thank you again Julie for you Patience and understanding along the wayxxxxxxxxxxxxx

30 de junho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi Caroline. Thanks for the feedback. It's good to hear that your family member has enjoyed their recent move to Lark Hill Village.

Avaliado com 1 de um total de 5 estrelas

Hagley rd Village

Hagley rd Village
Weekly charges increasing dramatically whilst huge wastage with lights on everywhere night and day , aircon some places whilst heating other areas. Generally poor cleaning with large numbers of staff being ineffective.
Vast amounts being spent on a refurb with huge disruption to residents.
Very sad it used to be better!

22 de junho de 2026
Avaliação não solicitada
logotipo da The Extracare Charitable Trust

Resposta da The Extracare Charitable Trust

Hi. Thank you for taking to time to leave your feedback. It's disappointing to hear that your experience didn't meet expectations. If you could send more detail to david.fellows@extracare.org.uk, we will ensure this is looked at further. Thank you.

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