There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
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Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
A empresa respondeu
The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
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Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
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I ordered blue frames
I ordered blue frames, and I received brown. And, it took about 3 weeks to receive them. I’m not very happy. I was told there is no ETA on when my blue colored frames will become available. I was told by Brianna to call back in 30 days.So I am not inclined to give a review of more than 1 star.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Lionel,
We sincerely apologize for the mix-up with your frame color and the extended wait time for your order. We understand your frustration with receiving the incorrect item and the uncertainty regarding the availability of the blue frames. We are truly sorry for this disappointing experience.
-Team Eyelation
Easy process !
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Shiva,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Jenny,
We're so pleased to hear that your transaction was both fast and easy. We truly appreciate you taking the time to share your positive feedback with us.
-Team Eyelation
Thank you Eyelation
The eyelation representative was tremendous. Timothy I believe his name was, super nice interaction. Thanks for the new glasses and an amazing service.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello David,
We're so glad to hear you had such a positive interaction with one of our representatives! It's wonderful that you're happy with your new glasses and the service you received.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
hello Winalyn,
We're delighted to hear that our staff was friendly and that your delivery was quick. Thank you for your wonderful feedback!
-Team Eyelation
Que lastima que no pueda usarlo
Los espejuelos son muy bonitos pero, la graduación es pésima, a pesar de que mande mi receta no están bien graduados y me da mucho dolor de cabeza
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hola Hortenas,
Lamentamos saber que estás teniendo problemas de visión con tus nuevos lentes.
¡Por suerte, ofrecemos una política de devolución, cambio y ajuste de 30 días a partir de la fecha de entrega! Si deseas iniciar un cambio, una devolución o un ajuste del producto, comunícate con el servicio de atención al cliente de Eyelation al 1.888.308.4703 o envía un correo electrónico a questions@eyelation.com. Incluso te enviaremos una etiqueta prepagada GRATIS para que el proceso de devolución sea lo más sencillo posible.
-Equipo Eyelation
Impressive sero
Delivery was alright, safety glasses come without safety shields.
Had to make a return for safety shields.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Emmanuel,
We appreciate you bringing this to our attention. We understand your frustration with the missing safety shields and are shipping them to you.
-Team Eyelation
Tremendously easy once I brought my Rx…
Tremendously easy once I brought my Rx to the appointment.
2 de julho de 2026
Resposta da Eyelation Technologies Inc.
Hello Brian,
We're so glad to hear your appointment was easy once your Rx was provided. We appreciate your positive feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Ofelia,
We're so glad to hear you experienced excellent service and fast delivery. Thank you for sharing your positive feedback with us!
-Team Eyelation
Quick response and quality of the new…
Quick response and quality of the new glasses is very good.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Francisco,
We're delighted to hear about your quick response and that you are very satisfied with the quality of your new glasses. Thank you for your positive feedback!
-Team Eyelation
Great Quality
Great Quality ! Only one point I would love to received the glasses in a case . Its a nice product but with no case protection . But super happy
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Audrey,
We're so happy to hear you love the quality of your glasses! We understand your desire for a protective case and appreciate your feedback on this. We do offer cases on our website.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Hieu,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Steven,
We're so happy to hear your new glasses fit well and are working perfectly for you! We appreciate your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Bawa,
We appreciate your feedback regarding our selection of frames. We are always working to expand our offerings. We can only offer what your company chooses.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Felipe,
We're so glad to hear that you're happy with the protection and service you received. Thank you for taking the time to share your positive experience with us; we truly appreciate it.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Wendy,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
They made sure they had the correct…
They made sure they had the correct prescription and after that the safety glasses came really quick
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jennifer,
We're so glad to hear that we were able to confirm your correct prescription and that your safety glasses arrived quickly! Thank you for your positive feedback.
-Team Eyelation
Fast shipping
Fast shipping, a little wide for my face. Transition lenses do not get very dark.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Rachel,
We appreciate you sharing your feedback. We are sorry the fit and lens darkness did not fully meet your expectations. Your transition lenses should darken with time. We are always working to improve our products.
-Team Eyelation
The technician was very helpful and…
The technician was very helpful and gave input on a style that would be right for me. Her and I definitely connected in a way that made my day!
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Cathy,
We're happy to hear that our technician was helpful and provided valuable input on a style that was right for you. It's wonderful that you connected so well, making your day! Thank you for your positive feedback!
-Team Eyelation
Site is very easy to navigate
Site is very easy to navigate. I found a pair of glasses I really like. I clicked a few buttons and had safety glasses that fit better than my eye doctor's office has done.
The glasses fit perfect
9 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Corina,
We are so pleased to hear that our site was easy to navigate and that you found safety glasses that fit perfectly. Thank you for your kind words!
-Team Eyelation
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