There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
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Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
A empresa respondeu
The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
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Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
Muito Bom
9 mil avaliações
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Outstanding
Outstanding. Kind and courteous! Most of all very convenient.
Really appreciate all aspects of the appointment.
24 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Herbert,
We're thrilled to hear that your experience was outstanding, kind, and courteous! We're especially glad that you found the appointment very convenient and appreciated all aspects of it.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello John,
We're happy to hear that you found our service easy to use and appreciated the quick turnaround. Thank you for your positive feedback!
-Team Eyelation
Excellent service
Excellent service. Very professional, knowledgeable, friendly, and confident in their work.
22 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Pedro,
We're happy to hear that our service was excellent and that our team was professional, knowledgeable, friendly, and confident in their work. We appreciate you sharing your positive experience!
-Team Eyelation
What made my experience great was the…
What made my experience great was the friendly customer service, the clear communication, and how quickly my issue was handled. The staff was professional, helpful, and made me feel valued as a customer. This company is doing well by creating a welcoming environment, staying organized, and making sure customers leave satisfied.
2 de julho de 2026
Resposta da Eyelation Technologies Inc.
Hello Albert,
We are so glad to hear that our friendly customer service, clear communication, and quick issue resolution made your experience great. It truly makes us happy that our team's professionalism and helpfulness made you feel valued. We are committed to creating a welcoming environment and ensuring customer satisfaction. Thank you for your wonderful feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Richard,
We're so happy to hear that you found our ordering process to be beautiful! Thank you for sharing your positive experience.
-Team Eyelation
Easy to order
Easy to order. Nice frames to pick from! Love the feature where you can virtually try on frames
22 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Marsha,
We're so glad to hear that you found the ordering process easy and enjoyed the selection of frames. It's wonderful that you appreciated the virtual try-on feature!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello James,
We're so happy to hear you appreciate our wide selection of products! We work hard to offer a great variety.
-Team Eyelation
I awesome experience
I awesome experience, felt comfortable and had all my questions answered, and I love my safety glasses
22 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jinny,
We're so glad to hear you had an awesome experience and felt comfortable! It's great that all your questions were answered and you love your safety glasses.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Theresa,
We're so happy to hear that your experience was quick, easy, and painless! We truly appreciate you sharing your positive feedback.
-Team Eyelation
the rep that came to sea was great i…
the rep that came to sea was great i got my prescription in late but was able to do it on line so thank you for that
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Edwin,
We're so glad to hear that our representative provided great service and that you found our online prescription option helpful. We appreciate your kind feedback!
-Team Eyelation
New safety seen
I had a pair of glasses that was just a little off the prescription and when I reached out to the customer service they immediately informed me to get the new script sent in and they would put a rush on some new glasses. So I did and they did as they said and now I can see perfectly!
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Alice,
We're so glad to hear that our customer service team was able to quickly resolve the issue with your prescription and get you seeing perfectly again. Your satisfaction is our priority!
-Team Eyelation
The person who helped me knew all the…
The person who helped me knew all the answers to my questions and he was able to process me quickly too.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Chay,
We're delighted to hear that our team member was able to answer all your questions and process your request quickly! We appreciate you sharing your positive experience.
-Team Eyelation
loved that it was a very easy process
loved that it was a very easy process. Only thing that stopped a 5 stars was you guys didn't tell me how much i had to spend at the beginning so i had picked out to expensive of a frame and wasn't able to get the scratch proof etc. I had to start over and pick a cheaper frame. If i would have known what i had to spend it would have been even faster and easier process. Thank you for your services though.
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kevin,
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the initial frame selection process and how knowing your spending limit upfront would have made it even smoother. We are always looking for ways to improve our service and your feedback is invaluable in helping us achieve that. We will certainly consider how we can better communicate budget information at the beginning of the selection process to enhance the customer experience. Thank you for your kind words about our services.
-Team Eyelation
Missing item
Order came in with lens cleaning towel
Phone service was automated issue never resolved .
9 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jaime,
We appreciate you sharing your experience with us. We are concerned to hear about the missing item and the difficulty you faced reaching our support team. We will have a member of our team reach out today via email.
-Team Eyelation
Staff Advised on Glasses
I chose a glasses design that was causing me some dizziness and the staff were able to recommend, return and reship a better design. Very helpful and accommodating.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Mwang,
We're happy to hear our staff was able to help you find a better design for your glasses. We appreciate your positive feedback and are glad we could accommodate you!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Cesar,
We're glad you enjoyed your experience and found our selection to your liking. We appreciate your positive feedback!
-Team Eyelation
easy and fast thanks
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Felix,
We are so glad to hear that you found our service easy and fast. We truly appreciate your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Miah,
We're delighted to hear that your glasses are a great fit and that you'll be returning. Thank you for your wonderful feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Robert,
We're so happy to hear you had such a great experience! Thank you for sharing your positive feedback with us; we truly appreciate it.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Cosmo,
We're delighted to hear that you enjoyed choosing your glasses and found the process easy and fast. Thank you for your positive feedback!
-Team Eyelation
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