There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
A empresa respondeu
The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
Muito Bom
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You are not doing well
You are not doing well .
Explain how a 29.00 pair of plastic glasses come out to 260.00 .
You guys are unreal and I can not believe that my company uses you people.
I would go back to Walmart vision in 2 seconds..
you want the truth that’s the truth.
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Joseph,
We also appreciate your feedback regarding product cost/value. Our pricing is based on a combination of factors, and we strive to offer competitive pricing to other retailers. That being said, will keep your feedback in mind as we expand our product offerings in the future.
Enjoy your new safety eyewear!
Team Eyelation
Great experience haven't got my glasses…
Great experience haven't got my glasses yet but from time I ordered to the time I got sent label and tracking number created was fast like 15 days I will give another review when I get them
28 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kristopher,
We are so happy to hear about your positive experience with our ordering process! We truly appreciate you taking the time to share your feedback. We are eagerly awaiting your next review once your glasses arrive.
-Team Eyelation
She explained everything about glasses…
She explained everything about glasses and yall work with our company. She was very helpful, friendly and hilarious.
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Manuel,
We're happy to hear our team member was very helpful, friendly, and hilarious, and that they clearly explained everything about glasses and our company's services. We appreciate your positive feedback!
-Team Eyelation
They were very nice
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Donald,
We are so happy to hear that you had a positive experience with us. We truly appreciate your kind words and valuable feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Pamela,
We are so happy to hear that you had a positive experience with us. We truly appreciate your kind words and valuable feedback!
-Team Eyelation
Still waiting for the replacement they…
Still waiting for the replacement they said Don't have frames
29 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Maye,
Thank you for your feedback. An email was sent to you yesterday confirming the receipt of your frames. Your replacement pair is being shipped.
-Team Eyelation
Great service and a fast delivery!
The ordering process and the person who gave the service for my time on the safety glasses was polite and courteous. The status emails was on point and informative. The delivery service was fast and packaged sturdy.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Hector,
We're so glad to hear that your ordering process was smooth and that our team member provided polite and courteous service. It's wonderful that the status emails were informative and that your delivery was fast and well-packaged. We appreciate your positive feedback!
-Team Eyelation
everything is good especially the…
everything is good especially the doctor is very nice. until i got my safety glass today and i got the wrong frame. i am going to wear this everyday so im expecting to get the right one plus the frame that i got is a bit loose.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Cecelia,
We appreciate you sharing your feedback. Thank you for your kind words regarding our staff. We sent you a different color as the one you ordered was on backorder. We wanted you to get your product as soon as possible. You can contact us at 1.888.308.4703 or email questions@eyelation.com to see if the right color is in stock. We can send you a label to send those back so we can switch them for you.
-Team Eyelation
The transition lenses barely have any…
The transition lenses barely have any tint. Not great for high desert.
Company response. Sorry. Live with it
16 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Brian,
We appreciate you sharing your experience with the transition lenses. We understand that the tint level isn't meeting your expectations. We are always working to improve our products. They should darken with use and time.
-Team Eyelation
Everything went well,she did a great…
Everything went well,she did a great job. Got my glasses quick
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Steven,
We're so glad to hear that everything went well and you received your glasses quickly. We appreciate your positive feedback!
-Team Eyelation
Bifocals
I have been using my bifocal safety glasses for almost 2 weeks and am glad to have them. (I was switching between 2 different prescriptions) I can go into the walk-ins and high humidity labs, stay, and then come out into a significant temp difference without my sg's fogging up. I do wish that I had gotten the anti-glare addition.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Caroline,
We're so glad to hear our bifocal safety glasses are making such a positive difference for you, especially with the challenging humidity and temperature changes you experience. It's wonderful that you're no longer dealing with fogging issues. We also appreciate your feedback regarding the anti-glare addition; we understand how beneficial that feature can be. Thank you for sharing your positive experience with us!
If you would like to add the anti glare coating, we do
offer a 30-day return, exchange and adjustment policy from the date of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
I did not "choose" Eyelation
I did not "choose" Eyelation. This was a decision forced on us by our company. I would like to point out that at no time during this did I ever actually speak to anyone. I had to do it all online. Eyelation comes to out plant, but without an optometrist, it is a complete waste of time. We'll see how their quality once I get the glasses, but based on what I've seen so far, my expectations are next to nothing.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Robert,,
We are sorry that our service did not meet your expectations. If we were on site we would have been happy to help you with your order. We value your feedback and will consider it as we strive to improve our services. Just for your information, when we do an on-site visit we do have an experienced optician that does your vision assessment. They then upload the findings to the optometrist to write your prescription for you.
-Team Eyelation
Product never showed up
Product never showed up! Up to this point no problems. Once the USPS got involved, the whole deal went south. I called Eyelation looking for help, they told me to call the post office to get any updates.
So I will not give anything better than 2 stars as I am rating the entire purchase. At this point, I am ready to just have the unreceived package returned!
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Scott,
We are truly sorry to hear that your product never arrived and for the trouble you experienced with the delivery process. We understand your frustration when dealing with shipping issues and appreciate you reaching out to us for assistance. We will start a new order for you today.
-Team Eyelation
Very good service. Thank you
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jose,
We're so glad to hear that you had a very good experience with our service. Thank you for taking the time to share your positive feedback; we truly appreciate it.
-Team Eyelation
had to pay for transition and i should…
had to pay for transition and i should not had to
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Kevin,
Thank you for your reply. Yes an error was made and your glasses were remade for you. You were also issues a refund 11 days ago.
-Team Eyelation
Shipping time was very reasonable and…
Shipping time was very reasonable and the glasses fit well. Email confirmations sent after ordering was reassuring information went through correctly.
22 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jason,
We're so glad to hear that your glasses fit well and that the shipping time was reasonable. It's also great that our email confirmations provided reassurance!
-Team Eyelation
terrible customer service
I tried to contact customer service to cancel my order because there was an error, and I wrote four days ago to request assistance with returning the product, but it has been impossible.
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Elvis,
We offer a 30-day return, exchange and adjustment policy from the date of delivery. We have sent an email to you today to see what the error was so we can remake them for you. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
Quick and easy to deal with Eyelation…
Quick and easy to deal with Eyelation ordering eyeglasses.
15 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Patrick,
We're so glad you found ordering your eyeglasses to be a quick and easy process. Thank you for sharing your positive experience!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Jeffrey,
We're so glad you found our website easy to use for your updated prescription. Thank you for your kind feedback!
-Team Eyelation
When FREE shipping means
When FREE shipping means: “We don’t care if you received the shipping package as long as we send it. Is not our obligation to make sure that you receive it.”
I haven’t received a product of which I paid $223 dollars.
18 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Rodolfo,
We are very concerned to learn that your package has not arrived. We understand how frustrating it is to not receive an item you've paid for. We are actively investigating this shipping issue to understand what occurred. We will contact you with a response.
-Team Eyelation
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.