There were a variety of glasses offered at the onsite display. The ordering process was quite easy and straightforward, especially if you already had a valid prescription. My only dislike was that the... Ver mais
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Veja o que dizem as avaliações
The style of glasses I ordered were out of stock but I wasn’t told that until I received the glasses with a note saying I can re order the style I wanted and get them when they are back in stock. Mean... Ver mais
A empresa respondeu
Quick, efficient on-site eye exam, with suitable inventory that is not only functional but one can indeed feel good about wearing. Staff was exceptionally helpful as well, and the shipping time was im... Ver mais
A empresa respondeu
The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contato
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,2
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9 mil avaliações
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Resposta da Eyelation Technologies Inc.
Hello Jeffrey,
We're so glad you found our website easy to use for your updated prescription. Thank you for your kind feedback!
-Team Eyelation
When FREE shipping means
When FREE shipping means: “We don’t care if you received the shipping package as long as we send it. Is not our obligation to make sure that you receive it.”
I haven’t received a product of which I paid $223 dollars.
18 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Rodolfo,
We are very concerned to learn that your package has not arrived. We understand how frustrating it is to not receive an item you've paid for. We are actively investigating this shipping issue to understand what occurred. We will contact you with a response.
-Team Eyelation
Ordenar mis lentes de seguridad …
Ordenar mis lentes de seguridad en la web fué complicado por estar en inglés y porque no encontré como cancelar lo que agregué por error, afortunadamente la persona que me atendió por correo electronico es muy eficiente, no sólo canceló lo que yo no quería, también me arregló algo que yo ni siquiera había notado. En cuanto al envío seria muy conveniente que mandaran información del envío... como en que fecha podría llegar sin tener que entrar yo a su web, eso sería muy conbeniente ya que me han robado paquetes de Amazon en 2 ocasiones, agreguen la opción de que el cliente deje instruciones de entrega, por ejemplo el personal de Amazon ya deja mis paquetes detrás del arbusto que está al lado de la puerta (para prevenir robos). Gracias y espero que tengan forma de traducir mis comentarios.
27 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hola Elodia,
Gracias por su respuesta. Hoy le enviaremos un número de seguimiento por correo electrónico. Analizaremos sus sugerencias sobre el sitio web a medida que continuamos mejorando. ¡Esperamos que disfrute de sus nuevas gafas de seguridad!
-Equipo Eyelation
Resposta da Eyelation Technologies Inc.
Hello Theodore,
We appreciate your feedback on both the glasses and the shoes. We're glad the glasses were awesome for you.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Keith,
We are so happy to hear that you are pleased with your new glasses and our efficient delivery service. Thank you for your wonderful feedback!
-Team Eyelation
Was able to let me choose my glasses…
Was able to let me choose my glasses also the prescription I wish to use at the time of my order thank you
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Todd,
We're so glad to hear that you had a positive experience choosing your glasses and selecting your prescription. Thank you for your kind words!
-Team Eyelation
The fit was great
17 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Patricia,
We're glad to hear that the fit was great for you. We appreciate your feedback and thank you for sharing your experience with us.
-Team Eyelation
It was fast and easy.
26 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Sherry,
We're so glad to hear that your experience was quick and straightforward. Thank you for sharing your positive feedback with us!
-Team Eyelation
Communication
Hello, I requested safety glasses and received an email saying that my request was sent to someone who could help me. I never received a confirmation that my order was placed requiring me to contact Eyelation again and ask if my order was placed. Just think communication could be better when someone places an order
26 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello David,
We appreciate you sharing your experience regarding the communication around your safety glasses order. We understand how important it is to receive clear confirmation, and we acknowledge that our process fell short in this instance. We are actively reviewing our communication protocols to ensure that order placements are consistently confirmed, providing a smoother experience for our customers. Your feedback is invaluable as we work to improve our services.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Tanika,
We appreciate your feedback. We understand your frustration with not being able to track your order, and we are looking into this issue to improve our services.
-Team Eyelation
Eyelation made the process easy for me…
Eyelation made the process easy for me to order my sheilds
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Catrice,
We're so glad you found the process easy for ordering your shields. Thank you for sharing your positive experience with us!
-Team Eyelation
You are doing a nice and efficient job
You are doing a good and efficient job. The company doing well by paying glasses for employees to protect their eyes against chemicals contamination.
26 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Seraphine,
We're so pleased to hear that you appreciate our efforts to protect employees' eyes from chemical contamination. Thank you for recognizing our commitment to safety.
-Team Eyelation
Prompt, Friendly and Professional
The consultant was friendly, professional and prompt. She was very helpful and informative. She got me out in less than ten minutes.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello David,
We're so glad to hear that our consultant was friendly, professional, and helpful. We appreciate you noting her efficiency and thank you for your positive feedback.
-Team Eyelation
The rep was very professional and…
The rep was very professional and answered all my questions with a clear understanding of my needs.
23 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello John,
We're so glad to hear that our representative was professional and clearly understood your needs, answering all your questions thoroughly. Thank you for sharing your positive experience!
-Team Eyelation
Representative was very knowledgeable…
Representative was very knowledgeable and experienced in giving the eye exams.
15 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Scott,
We're delighted to hear that our representative's knowledge and experience made your eye exam a positive one. We appreciate you sharing your feedback!
-Team Eyelation
The consultant was very courteous
The consultant was very courteous, offered suggestions on eye wear and the overall experience, for my first time, was really nice.
15 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Nancy,
We're so glad to hear our consultant was courteous and offered great eyewear suggestions. We appreciate your positive feedback on your first experience!
-Team Eyelation
Lets go back.
The web sire was pretty easy to navigate and I like the try on visual. My suggestion would be to make it easier to go back after viewing. Every time I made my selections on preferences I could view the selected styles and then click on the individual frames, but when I went back I had to reselect my preferences every time.
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Gary,
We appreciate your positive feedback on our website's navigation and visual try-on feature. We understand your suggestion about improving the back function after viewing individual frames, and we will certainly look into making that process more seamless. Thank you for helping us improve!
-Team Eyelation
Was pretty easy to order.
12 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Robert,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
As of Eyelation you guys are great
As of Eyelation you guys are great. But the lady that came in it seemed as she didn't want to work because she didn't check my vision like they did last year and some other coworkers went last year and went this year and had their vision checked. Thank you
25 de junho de 2026
Resposta da Eyelation Technologies Inc.
Hello Jorge,,
We appreciate your feedback regarding your recent experience. We are concerned to hear about the inconsistency in the vision check process and will address this internally to ensure a consistent and thorough service for all our customers.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Mohamed,
We regret the confusion you experienced. Thank you for your feedback. We hope you enjoy your new safety eyewear!
-Team Eyelation
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