Did 2 orders, now I want to return some stuff, 4 mails, 1 live chat, 1 dm, still no respond....I don't understand how this is is even possible in 2026! Very disappointed!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I recently order an item from this site and was very disappointed with the quality of fabric and design. I have sent several emails to get a return form but I’m being completely ignored Do not buy... Ver mais
A empresa respondeu
I absolutely love Fae Swimwear! The fit is always perfect, making me feel confident and comfortable. The quality is outstanding—each piece feels durable and luxurious, even after multiple wears. Love... Ver mais
A empresa respondeu
FAE is by far my favourite swimwear brand! They never fail to deliver the best styles, cuts and colours, and the quality is unmatched. I live in bikini’s all summer and I still wear FAE pieces I’ve... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Timeless swimwear for those who aren't afraid to show some skin ⚡️
Informações de contato
Estados Unidos
- fae.house
2,8
Bom
95 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I absolutely love my Fae bikinis
I absolutely love my Fae bikinis! They’ve lasted for years and still look as good as new—no fading or stretching. The quality is great, and the fit is always perfect and so flattering. Definitely my go-to brand for swimwear!
13 de dezembro de 2024
Avaliação não solicitada
Resposta da FAE
Thank you so much for your kind feedback and for your ongoing support xx
MY FAVOURITE SWIM WEAR LABEL <3
Fae is my all time favourite swimwear label <3 Insane quality and unique designs !! All of my swimwear from Fae has lasted beautifully, plus the customer service is amazing. I’m truly in love with all of the pieces and could not recommend enough
19 de dezembro de 2024
Avaliação não solicitada
Resposta da FAE
Thank you so much for your kind feedback and for your ongoing support xx
I love Fae’s timeless styles and the…
I love Fae’s timeless styles and the way they continue to produce beautiful swimwear that’s always unique to the market. I will be forever obsessed with the Sheridan top and Koa bottoms.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da FAE
Thank you so much for your kind feedback and for your ongoing support xx
Can't get much better than FAE
Can't get much better than FAE! FAE always deliver with such beautiful cuts, patterns and fabrics. I absolutely love my FAE pieces - they are super versatile, comfortable and great quality. They are my go-to for swimwear.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da FAE
Thank you so much for your kind feedback and for your ongoing support xx
Over the years I’ve found the quality…
Over the years I’ve found the quality of Fae swimwear unmatched. Not only are they very stylish sets they are durable. Fae is one of my fav aussie swimwear brands
19 de dezembro de 2024
Avaliação não solicitada
Resposta da FAE
Thank you so much for your kind feedback and for your ongoing support xx
I absolutely love FAE
I absolutely love FAE! I honestly don’t understand the low or “scam” reviews — this is a legitimate store with the most amazing pieces. My bikinis have lasted me for years – the quality is incredible, and the designs are so timeless and flattering. I wear mine all the time and always get the best tan lines!
The website is super easy to use, and the delivery is always fast and reliable. I highly recommend this brand to anyone looking for stunning, sexy, and long-lasting swimwear, I’ll definitely be buying more in the future.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da FAE
Thank you so much for your kind feedback and for your ongoing support xx
Amazing Quality
Looove my FAE bikinis. Such soft fabric, amazing cuts! Have 4 bikinis and am continuing to grow the collection :)
17 de dezembro de 2024
Avaliação não solicitada
Resposta da FAE
Thank you so much for your kind feedback and for your ongoing support xx
If I could I’d give zero stars
If I could I’d give zero stars, I would …. DO NOT buy form these guys. Total scam …
I’m in the process of lodging a dispute with my bank and getting my money back. What an utter disappointment
Im beyond pissed off and would love to take it further with ACCC
Absolute theft : never received my $400 worth of bikinis and they’re just not playing ball so here we are …
Do yourselves a favour and don’t buy from here
22 de novembro de 2024
Avaliação não solicitada
Resposta da FAE
Hi Branka,
We’re truly sorry for the frustration this situation has caused. As mentioned in our communication over email, we needed to wait for confirmation from the shipping courier regarding the lost package before sending a replacement. We understand this process can be frustrating and appreciate your patience while we worked through a situation that was, unfortunately, out of our control.
Our team acted promptly to assist and did everything possible to resolve the matter. Once a chargeback was initiated, the resolution was placed in the hands of your bank, leaving us unable to take further action.
We value our customers and strive to provide the best possible experience, even during unforeseen challenges.
Thanks,
The FAE team x
The order was placed 2 weeks ago and…
The order was placed 2 weeks ago and paid for 1-4 days of shipping. They didn't ship the order or reply to my messages, seems like a scam company.
22 de novembro de 2024
Avaliação não solicitada
Resposta da FAE
Hi there,
Thank you for your message, and we sincerely apologise for the delay in processing your order. During busy sale periods like Black Friday, we experience a higher volume of orders, which can lead to delays in both shipping and response times. As mentioned on our website, we kindly ask customers to allow a couple of extra days for processing and communication during these times.
We understand your frustration, and we assure you that your order is important to us. Our team is working hard to get all orders dispatched as quickly as possible. Please check your inbox for an update on your order, and feel free to reach out if you have any further questions or concerns.
We truly appreciate your patience and understanding.
Thanks,
The FAE team x
SCAM
SCAM! SCAM!! ALERT! Don't buy from this scammers. bought a dress & got a wad of material in the mail. I have emailed them numerous times each day for over a week. They mock me and ridicule me by sending me smart remarks such as do i want to sign up for something or ask me to send them another email. No phone number, no address, Long story short, i put in disbute with my debit card company. An Investigation into this company has been launched.
20 de novembro de 2024
Avaliação não solicitada
Resposta da FAE
Hi Karol,
We strongly disagree with the claims made in your review, which we believe to be completely false and misleading. As per our returns policy, we require items to be returned first for an exchange, as we do not offer refunds. This is clearly outlined on our website, and we’ve communicated this to you throughout our interactions.
We’ve worked diligently to resolve your concerns, but your accusations of mockery and ridicule are untrue. Our customer support team has always maintained professionalism, kindness and has actively assisted you within the guidelines of our policy.
The review you’ve posted is an exaggeration of the situation, and we have already reached out to Trustpilot to have it removed. We are a legitimate business and have made every effort to resolve your matter fairly and in accordance with our procedures.
Thanks,
The FAE team
Made an order a month ago and never…
Made an order a month ago and never recieved (the package comming from Holand to Spain not from Australia) i got in contact with Dhl from Spain and after a fee tries they told me that they classified the order as lost because never come to them and to get in contact with Fae… which is what i did… first answer of them was it’s on the way.. second answer same as the first one!! They only come with excuses!!
9 de setembro de 2024
Avaliação não solicitada
Resposta da FAE
Hi Elena,
We’re sorry for the frustration this situation has caused. We understand how disappointing it can be when there are delays in receiving your order.
After reviewing your case, we can confirm that the package was delivered on Thursday, October 17th. It appears there were delays with the carrier, and we sincerely apologise for any confusion or inconvenience this has caused. We have been in touch with DHL to investigate, but based on their confirmation, the package has been successfully delivered.
Thank you for your patience, and we truly appreciate your understanding.
Thanks,
The FAE team x
Colours of tops / bottoms don't match
I ordered a bikini for £162 and expected good quality, what I got was bottoms/top that had different shades of red and looked cheap overall. Unfortunately not worth it.
10 de setembro de 2024
Avaliação não solicitada
Resposta da FAE
Hello Gregor,
I hope you are having a lovely day.
We’re sorry to hear that your experience didn’t meet your expectations. As a premium brand, we take pride in using high-quality, sustainable fabrics for all our products. While slight colour variations can occur between different production runs, we work hard to ensure consistency and top-tier craftsmanship in every piece.
We’re pleased that we were able to resolve this issue with you over email, and we appreciate your understanding. Your satisfaction is incredibly important to us.
If you have any further issues or concerns please don't hesitate to reach out to our customer service team.
Thanks,
The FAE team
Horrible experience with FAE
Horrible experience with FAE. As I said in my last review the quality of the bikini was very poor and even the colour of the top and bottom didn’t match. So I returned the bikini and they received but the problem continued. They said they have refunded me the money, but they haven’t.
I have exchanged mails with Fae customer support and my bank…this all process has taken more than a month and if you can imagine my patience is at the lowest point….and still no refund. We’re talking about 94,60€ that Fae needs to refund me. But still nothing! It’s not admissible!! I can only say : horrible in all aspects!!!!!
5 de setembro de 2024
Avaliação não solicitada
Resposta da FAE
Hi Rita,
We’re very sorry to hear about your continued frustration.
As per our records, we responded promptly to your emails and processed your refund. We also have proof of the remittance. Unfortunately, the delay you’ve experienced appears to be due to an issue with your bank, which is unfortunately beyond our control. We understand how frustrating this must be, and we appreciate your patience as we worked with you to resolve the matter.
Please reach out to your bank again, as they should be able to confirm the refund on their end. We’ve done everything we can from our side to ensure this is resolved and would be happy to assist further if needed.
Thanks,
The FAE team x
Its just not that what you see online, worst quality for much too high price, no easy return
Bad quality and bad fit and WAY too expensive for that!!!!
I was so happy about the bikini and then it arrived in a small plastic bag. So it was a real disappointment!
And there is NO free return AND you only get a voucher back. I would never order from there again. Real rip-off.
My order number was:
#EUFAE1758
2 de agosto de 2024
Avaliação não solicitada
Resposta da FAE
Hello Anna,
I hope you are having a lovely day.
I am genuinely sorry that you are disappointed with your purchase. At FAE, we pride ourselves on delivering premium products.
Our customer service team have now resolved this issue with you via email.
If you have any further issues or concerns please don't hesitate to reach out to our customer service team.
Kind regards,
FAE xx
Plus jamais !
Plus jamais !
Je suis déçu par la qualité, Le maillot de bain arrive dans un vulgaire sachet, comme s’il arrivait tout droit de temu et en plus de ça aucune remboursement possible, le client est pris au piège
N’acheter pas.
18 de julho de 2024
Avaliação não solicitada
Resposta da FAE
Hello Gumus,
I hope you are having a lovely day.
I am genuinely sorry that you are disappointed with your purchase. At FAE, we pride ourselves on delivering premium products.
Our customer service team are in the process of resolving this issue with you via email.
If you have any further issues or concerns please don't hesitate to reach out to our customer service team.
Kind regards,
FAE xx
Blown away with the customer service!
Blown away with the customer service i received from FAE. Their team was SO patient and informative in helping me select the right bikini as a first time customer. I couldn't be happier with my purchase and will definitely be purchasing from FAE again for years to come.
1 de julho de 2024
Avaliação não solicitada
Resposta da FAE
Hello R,
I hope you are having a lovely day.
Thank you so much for the FAE love x
We are so happy that you love your new bikini!
Kind regards,
FAE
Love my fae so much 🤍 my fav swimwear…
Love my fae so much 🤍 my fav swimwear label by far xxx
21 de janeiro de 2023
Avaliação não solicitada
Resposta da FAE
Hi Katie!
Thank you so much for taking the time to sing our praises :)
So glad you're loving our swimwear!
Hope you're having a lovely day
FAE XXX
Great quality
Great quality, love the fit & designs
5 stars !!
19 de janeiro de 2023
Avaliação não solicitada
Resposta da FAE
Hey Alissa!
Thank you so much for the love, we greatly appreciate it :)
Have an amazing day
Love FAE xxx
My fav swimwear by far
My fav swimwear by far, stunning cuts, comfy quality material and so flattering.
Professional customer service and alsways fast delivery ❤️
14 de dezembro de 2022
Avaliação não solicitada
Resposta da FAE
Hi Bec!
Hope you're having an amazing day!
Thank you for sharing the love, it's mutual!
Kindest,
FAE
XXX
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.