FAE Avaliações 

95
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Did 2 orders, now I want to return some stuff, 4 mails, 1 live chat, 1 dm, still no respond....I don't understand how this is is even possible in 2026! Very disappointed!

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I recently order an item from this site and was very disappointed with the quality of fabric and design. I have sent several emails to get a return form but I’m being completely ignored Do not buy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I absolutely love Fae Swimwear! The fit is always perfect, making me feel confident and comfortable. The quality is outstanding—each piece feels durable and luxurious, even after multiple wears. Love... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

FAE is by far my favourite swimwear brand! They never fail to deliver the best styles, cuts and colours, and the quality is unmatched. I live in bikini’s all summer and I still wear FAE pieces I’ve... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas de banho
  2. também em
  3. Loja de moda feminina
  4. Loja de Roupas

Informação fornecida por fontes externas variadas

Timeless swimwear for those who aren't afraid to show some skin ⚡️


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(95)

7 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I preorder a bikini that was supposed…

I preorder a bikini that was supposed to be available May 16; they had it available on their website that day but they didn’t shipped mine. When I asked, they told me they didn’t get the bikinis but that they will ship them the next week which they didn’t; They kept lying and postponing the date that they were supposedly were going to ship my order; this went on for about two weeks and finally I asked them to cancel my order. Worst customer service; they were deceiving, rude and liars. They charged you as soon as you place the order but they never send the order.

5 de junho de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DON’T BUY FROM THEM

DON’T BUY FROM THEM. Their customer service is the absolute worse, The woman at customer service is the rudest person I’ve ever messaged, in addition to being rude she is a liar. I placed an order almost 2 months ago and I’ve been emailing her back an forth, she kept telling me how the stock hadn’t arrived at their warehouse and how it was out of their control but she can’t cancel my order. Then last Monday she told me that the stock had finally arrived and that my order was gonna ship the next day, I’ve sent her like 10 emails and she hasn’t replied. I asked her to cancel my order and she doesn’t cancel it. ALSO THEY CHARGE YOU AS SOON AS YOU PLACE THE ORDER. THIS IS THE WORST COMPANY EVER PLUS THEY STEAL YOUR MONEY.

5 de junho de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Their return policy is really bad and sizing is off

Their return policy is really bad and they make no effort to help. There Large is for someone that doesn’t wear anything larger then a size 6.
There over priced for what they are and customer service is not good. I suggest buying from a company that doesn’t make it so diffificult to exchange or return.

30 de maio de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Aidelis,

Thanks for taking the time to leave us a review.

We have extended our sizing options and we now offer XS-XXL.

We do accept returns and we apologise that you were not well taken care of in this department, if you do still have any questions about our policy for returns please email our helpful customer service team at hello@fae.house and we will be glad to discuss this further.

Thank you, we hope to have you shop with us again soon xx

Avaliado com 5 de um total de 5 estrelas

Amazing company

Amazing company.

Tallara was quick to respond to every query - From The checkout, sizing and delivery. The whole customer journey was easy and relaxed.

The details and shape and fabrication reassure you of the luxury feel and price point. They also enhance my natural shape too - I have smaller boobs and was worried they would look small in the Lima suit but the way the suit fits gives a really nice curve and outline to the side of my bust.

Great company, great design - Can't wait to see the frida Assen campaign!

13 de maio de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Hannah,

Thanks so much taking the time to leave your feedback!

We hope to have you shop with us again soon.

FAE xx

Avaliado com 5 de um total de 5 estrelas

Brilliant

I bought two bikini top and bottoms, the Malu and Alvarrez top, and the Goi and Bella bottoms. Customer service was so helpful when my parcel got stuck at customs (since I live in England) and it arrived on my predicted date. The fabric is very nice and eco friendly. I've heard some people complaining about how the bikini tops press your boobs together, but guys! That's what it's supposed to do. Fae Swim specifically markets their swimwear as: "for girls who are not afraid to show some skin". So if that's not you, stick to your speedo gear. I love my bikini tops and bottoms, they make my boobs look and butt look fantastic. My new favourites. Thank you Fae Swim!!

14 de março de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Louise,

Thanks for leaving your feedback.

We are so happy to hear that you love your FAE, your review is great advice for future customers!

♡ FAE xx

Avaliado com 1 de um total de 5 estrelas

Went by the size chart to order and DOESNT FIT

Went by the size chart to order, and when the swimsuit arrived it was SO small. The top is like a compression band, squeezing down your boobs, and the bottoms are so tiny they barely cover anything... unfortunately, because the items I ordered were on sale Im not allowed to return or even exchange them. Ended up spending $200 with shipping fees on something I can’t ever wear!

16 de fevereiro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

NO TRACKING NUMBER UNTIL NOW

I placed an order on February 2, it is now February 9 and i still haven't received any tracking number whatsoever! Worse, i emailed them numerous times for updates only to be sent a tracking number for a different package for someone else! WORST CUSTOMER SERVICE.

8 de fevereiro de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Gilcy,

Thanks for taking the time to leave us a review.

We apologise that there was a delay in getting your order shipped out to you on time, we strive to ship our orders within 24 hours of them being placed. This wasn't the case for you and we are deeply sorry for this inconvenience.

We do hope to have you as a future customer so please email us hello@fae.house if you have any questions or would like to discuss our past mistakes and how we will avoid them happening in the future for you.

Thank you, FAE team xx

Avaliado com 1 de um total de 5 estrelas

WORST customer service.

WORST customer service.

I ordered a medium top which is larger than normal medium (fine as all sizing is different), but I returned via express post on Monday (tracking showed they had received by Tuesday). Have contacted them numerous times via email and only one response from them on the Tuesday. I needed this top sent back to me so I could take away for the weekend. IT is now friday and still no response. There is no contact number for their warehouse. Will never be buying from them again.

7 de setembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought the maven top in medium & when …

I bought the maven top in medium & when I tried it on it pushed out my underarm/side boob. I decided to exchange for a large and the same thing happened. Mind you, I'm a fit size 10. I have now spent over $30 in shipping, with no option to get a refund and if I were to exchange again, I would be looking at another $10 to send it back and a further $12 to get another pair delivered. These bathers are not a typical fit. Don't bother - you will end up spending $150 before you know it.

31 de agosto de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I ordered 2 pairs of LARGE top and …

I ordered 2 pairs of LARGE top and bottom bikinis, and they are not true to size. The bottoms fit like a medium, and it does not hug the hips. And the top didnt have support at all, side boobs were showing

15 de agosto de 2017
Avaliação não solicitada

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