FAE Avaliações 

95
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Did 2 orders, now I want to return some stuff, 4 mails, 1 live chat, 1 dm, still no respond....I don't understand how this is is even possible in 2026! Very disappointed!

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I recently order an item from this site and was very disappointed with the quality of fabric and design. I have sent several emails to get a return form but I’m being completely ignored Do not buy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I absolutely love Fae Swimwear! The fit is always perfect, making me feel confident and comfortable. The quality is outstanding—each piece feels durable and luxurious, even after multiple wears. Love... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

FAE is by far my favourite swimwear brand! They never fail to deliver the best styles, cuts and colours, and the quality is unmatched. I live in bikini’s all summer and I still wear FAE pieces I’ve... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas de banho
  2. também em
  3. Loja de moda feminina
  4. Loja de Roupas

Informação fornecida por fontes externas variadas

Timeless swimwear for those who aren't afraid to show some skin ⚡️


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(95)

7 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

¡¡¡LADRONES!!!

LADRONES!!!!!! Hice mi pedido el día 21 de marzo, estamos a día 21 de mayo y todavía no lo he recibido. Me pongo en contacto con ellos y solo recibo excusas. Me parece una verguenza que, después de pagar 78,09€ me tengan esperando dos meses y solo sepan darme excusas. QUIERO MI DINERO DE VUELTA. Les he mandado un tercer correo electrónico pidiéndoles un reembolso de mi dinero, por no haber recibido el pedido y NO ME RESPONDEN. Son unos LADRONES. Me parece una autentica verguenza. DECEPCIONADÍSIMA.

22 de maio de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

M Vada Bottoms fit like XS

The Medium Vada Bottoms fit like an Extra Small. No refunds. For an exchange the shipping alone would be $30-$40. Not a fan... Unfollowing on all social media.

16 de maio de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hey there,
I'm so sorry to hear you are disappointed.
We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing enquiries.
If you find your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear however return shipping is at the customer's cost.
If you would like to contact our customer service to discuss this further please reach out to hello@fae.house as we would love to still have you as a customer.

Avaliado com 5 de um total de 5 estrelas

Favourite bikini

Favourite bikini - great quality, arrived on time. Budget for the import tax is in the UK!

10 de janeiro de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Denise,

Thanks for taking the time to leave your feedback. We hope you enjoy your FAE.

The FAE team x

Avaliado com 5 de um total de 5 estrelas

Great quality and style

For the quality and style of this swimwear, I think it is very competitively priced. I ordered the gypsy top and the goi bottom, both size small, and found these fit true to size and are very flattering as long as you are comfortable showing off your bum. ;) The fabric feels very luxe and I love that it is eco friendly. Will definitely return for more suits!

30 de dezembro de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Thank you so much for your kinds words Sarah, we appreciate you taking the time to leave us a review.

Love always,
The FAE team x

Avaliado com 5 de um total de 5 estrelas

Love love love!

I was a fan of the eco fabric and simple but flattering designs from the start, I do think the price point is high for minimal fabric... but when I received them, the quality is amazing and you can understand why.
Then, on top of that - you add the AMAZING customer service team (specifically Tallara)... I had a few order issues and she was my go to person from start to finish, she was patient, friendly, understanding and helpful is an absolute understatement! You don't see service like that anymore and she honestly made me love Fae even more! Fae genuinely cares about their quality, reputation and customers!

26 de outubro de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Minki,

Thank you so much for taking the time to leave us a review, we are so glad that you love FAE. We really appreciate you sharing your experience with us and other customers, thank you for your kind words.

Love always, FAE xx

Avaliado com 1 de um total de 5 estrelas

Terrible Return Process

I ordered a few bathing suits from this company and I like their products a lot. Their return policy and process, however, are so horrendous that I decided to not do business with them anymore.

This last time I ordered a bathing suit top only as an extra top for a set I ordered previously. I paid 84 US dollars for it that includes a shipping cost of around 14 US dollars. I tried it on and it was not a flattering look at all so I decided to return it. According to their return policy, they do not offer a refund. Well, that's a bummer but okay, I was going to pick something else. I got the return instructions in the e-mail and as suggested, I went to the post office. I attempted to return this bathing suit top and the post office was going to charge me 38 US dollars. I saw FAE Swim's response to a previous review about how it should cost about $20 US dollars. That is incorrect information.

This hassle and inconvenience to be able to return an item that only costs a few dollars more than all the shipping you have to pay for.. Keep in mind, you'll have to pay the $14 sipping cost AGAIN when you pick the item you want to exchange the returned item for. Never again. Seriously! Charge me more but figure out how to handle returns so the customers are not finding themselves frustrated and disappointed.

Sadly, I'll have to keep the item I purchased even though I'll never wear it.

2 de agosto de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Agnes,

Thank you for taking the time to leave us a review.

We are sorry that the United States post office charged you so much to return your item, this is beyond our control however we will take this into account and we do appreciate you telling us your experience.

We do offer free shipping on all orders over $200 AUD (Currently $135 USD)

If you have any concerns or questions please don't hesitate to reach out to our customer service team (hello@fae.house) we are always here to help and assist our customers, we never want any customers to leave with a bad experience and we are happy to resolve any issue so this can be avoided.

Thank you.

The FAE team xx

Avaliado com 1 de um total de 5 estrelas

Ordered an XS swimsuit based off the…

Ordered an XS swimsuit based off the sizing chart on the site. It didn’t fit. It cost $20 to ship it to the states, I needed to exchange it for the next size up, so I had to pay $40 to ship it back to them through the post office, got a virtual gift card to reorder a size small then had to pay ANOTHER $20 to ship it back to me, I PAYED $80 FOR SHIPPING IN TOTAL FOR THIS ONE SWIMSUIT. THAT IS UNACCEPTABLE. Will not purchase from them ever again.

19 de julho de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Jennifer,

Thank you for taking the time to leave us a review.

We are so sorry to hear that you are so disappointed with our services, we offer free shipping on all orders over $200 AUD ($140 USD) and our shipping to the US is only $14 USD ($20 AUD). Shipping with USPS (US postal service) to Sydney Australia is $20-$24 USD. I am unsure why they charged you $40 for this service, we are sorry that this has happened to you.

We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing.

If you would like to contact our customer service to discuss this further please reach out to hello@fae.house as we would love to still have you as a customer.

Thank you.

All the best, FAE xx

Avaliado com 1 de um total de 5 estrelas

disappointed all round

Shipping took a week and a half longer that the expected delivery time, with no additional communication for the delay - I had to chase. When items did arrive, they look nothing like what if advertised on the website and the fit is not to size at all. And no returns! In addition, ordering to the UK, just got a £90 duty bill. Definitely won’t be ordering again

14 de maio de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi, thanks for taking the time to leave us a review.

We are so sorry to hear about your disappointment with our product, we do accept returns so please email us at hello@fae.house and we can assist you in getting your product back to us for a store credit, or if you have any questions please reach out via email and we will be happy to help you.

Unfortunately the duty bill is put in place by your country and it is beyond our control, we do outline this and warn our international customers on our website: https://www.fae.house/pages/shipping

We look forward to hearing from you.

The FAE team xx

Avaliado com 5 de um total de 5 estrelas

Best customer service ever!!

I just want to say thank you so much to Fae swimwear and to Tallara Hamilton for helping me!

I had purchased 2 items online, only to realise one item was sold out and was available to purchase in error.

Tallara had corrected this and looked after me by allowing me to select another item at no extra cost!

The update to my order was smooth and was dealt with a lot of care for the customer!

I could not be happier!

I’m already looking forward to my next purchase.

Thank you Fae!

24 de abril de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Jessica, thanks for leaving a review.

We really appreciate your kind words and are glad we could efficiently assist you in resolving the issue.

Kind regards, FAE xx

Avaliado com 5 de um total de 5 estrelas

My friend loves their items and wears…

My friend loves their items and wears them almost religiously. I also had a few mishaps with misordering the wrong size or needing to adjust certain items, and their support team was quick to help and address my issues. I am only shopping at FAE for all of my friend's bikini desires.

27 de fevereiro de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hey Wilson, thanks so much for your feedback.

We hope to have you shop with us again soon!

FAE x

Avaliado com 5 de um total de 5 estrelas

Amazing quality better than its competitiors

The stand out of FAE swimmers to other high profiles brands is the quality of the material, you can notice the difference immediately when on. They also have a quick response team. Highly recommend, will be buying again!

22 de fevereiro de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Nina,

Thanks so much for leaving us a review, we hope to have you shop with us again soon.

The FAE team xx

Avaliado com 5 de um total de 5 estrelas

YAS!!

The Chat representative was super helpful, and I had a great purchasing experience because of her (Bianca)! I've purchased Fae suits in the past and I absolutely love them!!

7 de fevereiro de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Thanks for leaving your feedback ♡

Avaliado com 3 de um total de 5 estrelas

Mixed feelings...

Mixed feelings...

I received my order super quick (and I live in Switzerland), which I loved.

BUT, the sizing is so off.. I sized up (usually XS, also checked their sizing chart), because I hate when a bikini is too tight/too low waisted/etc. Still, the S bottoms are TINY - tight, low, basically have to be pulled all the way into my butt to fit! I love small bikinis, but only when they're designed that way, not because of improper fitting.
Also, I got this nice sunshine yellow color, but in real life it's more mustard and dull. On their website they note that they photograph with film which can change the colors in the photos.. Ok, cool, but maybe take photos that actually show the colors properly? Isn't the point of photos to show the product as best possible...

Before ordering, I didn't realize that they didn't offer refunds, only exchanges, which I think is strange and quite shady to be honest.
I'm going to exchange the two items I got that weren't on sale. Hopefully it goes well.

29 de janeiro de 2019
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Alice,

Thanks for taking the time to leave us a review.

We are sorry to hear about your issues with sizing, please email our customer service team (hello@fae.house) if would like to return any non sale items for a store credit or if you have any questions about our returns policy, we would love to help you! Our sizing does run small so we do point this out on our website in our size guide https://www.fae.house/pages/size-guide.

We also apologise for the colour you received which wasn't what you were expecting, unfortunately edited photos can make colours look different to how they appear in person, but as we stated above you are more than welcome to return any non sale items for a store credit.

Thank you.

Kind regards, FAE xx

Avaliado com 5 de um total de 5 estrelas

Highly recommend Fae!

Highly recommend Fae!
Amazing quality swimwear and exceptional customer service!
They went above and beyond to sort out a return for me and were friendly polite and showed exceptional customer service!
Super speedy response time as well!!
Thank you!!

14 de dezembro de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Jenny,

Thanks for taking the time to leave your feedback.

We are so happy to hear that you love your FAE! xx

Avaliado com 5 de um total de 5 estrelas

#FaeAllDae

I have been buying Fae regularly since it was launched. In fact I have about 5-6 bikinis/ swimsuits from them. Everything about this label is incredible - the size, the fit, the quality, orders arriving on time, you name it.
I cannot wait to purchase more from them for my upcoming trip. #FaeAllDae

27 de novembro de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Tali,

Thanks for leaving your feedback.

We are so happy to hear that you love your FAE!

Love the FAE team xx

Avaliado com 5 de um total de 5 estrelas

I buy from this swim label regularly…

I buy from this swim label regularly and have never had an issue. My orders always come on time and I love their cool packaging bags which I reuse for other things. I recently ordered the Frida suit in the wrong size, which I sent back and had the right size sent back to me.

25 de outubro de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Thanks for leaving your feedback Nicci!

We are happy that you love your FAE's and can't wait to have you shop with us again soon!

Love FAE xx

Avaliado com 5 de um total de 5 estrelas

New loyal customer

I recently purchased Fae from their Sydney warehouse sale. It was so nice to be able to try on all the styles and pick my favourites. I ended up leaving there with Vada bottoms, Rico bottoms, Sonny top, Maven top and Lima suit. I wish I had of bought more.

The sizing runs a tiny bit small. I am normally in between a small and a medium and I chose to purchase a medium in Fae.

I love all of my Fae suits and I will definitely be buying more

23 de outubro de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Phoebe,

Thanks for taking the time to leave us a review.

We are so happy to hear you love your FAE suits!

FAE xx

Avaliado com 4 de um total de 5 estrelas

Great swimwear, love the fabric and fit!

I ordered several items, Bella bottom size L, Vada bottom size M, Alvarez top size L and the Sveta swim suit in size M.

I read many other reviews about the sizing coming up small. Based on that I ordered the Bella and Alvarez in L (only size that was online anyway) and I went with M in the other two items.

I just wanted to share my personal experience. Im a size 8 -10 depending on fit and weigh 59KG. Size medium fits perfect for me in both the swim suit and vada bikini bottom, the size L in Bella bottoms are big. The Alvarez top in L however does fit, It covers a generous amount. If I would order any tops from them in the future I would go with a M as id like to tan in something slightly smaller. To give you an idea for the tops I wear a bra size 75D. So overall I am happy with my purchase just wished that I got all the bottoms in a size M as for me it comes true to size. I hope this helps if you are thinking off buying their bikini. Lastly i would definitely order from them again as I like how the swim wear fits and the quality of the fabrics used!

20 de outubro de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Thanks so much for your feedback Francesca, your review is extremely helpful for future FAE customers.

We hope to have you shop with us again soon!

Kind regards, FAE xx

Avaliado com 5 de um total de 5 estrelas

Great quality and beautiful…

Great quality and beautiful designs..True to the size! They shipped super fast..I got my swimsuit in 3 days..and I live in Romania!

11 de junho de 2018
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Tina,

Thanks so much taking the time to leave your feedback!

We hope to have you shop with us again soon.

FAE xx

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