Did 2 orders, now I want to return some stuff, 4 mails, 1 live chat, 1 dm, still no respond....I don't understand how this is is even possible in 2026! Very disappointed!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Did 2 orders, now I want to return some stuff, 4 mails, 1 live chat, 1 dm, still no respond....I don't understand how this is is even possible in 2026! Very disappointed!
A empresa respondeu
I recently order an item from this site and was very disappointed with the quality of fabric and design. I have sent several emails to get a return form but I’m being completely ignored Do not buy... Ver mais
A empresa respondeu
I absolutely love Fae Swimwear! The fit is always perfect, making me feel confident and comfortable. The quality is outstanding—each piece feels durable and luxurious, even after multiple wears. Love... Ver mais
A empresa respondeu
FAE is by far my favourite swimwear brand! They never fail to deliver the best styles, cuts and colours, and the quality is unmatched. I live in bikini’s all summer and I still wear FAE pieces I’ve... Ver mais
A empresa respondeu
Timeless swimwear for those who aren't afraid to show some skin ⚡️
Estados Unidos
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best material and shape. Love these swimsuits ❤️

Resposta da FAE
The bikinis are the best quality I have ever bought! Highly recommend xxx

Resposta da FAE
Unfortunately, my experience with FAE has been extremely costly and disappointing. I purchased two sets of swimwear from them. One set was fine, but the "Ivory" set, I wore in the water for 15 minutes, and straightaway, myself and others noticed the yellowing of the fabric and a very dirty appearance when the fabric is wet. It looked terrible. I would not wear them again, as everyone else noticed their poor appearance of them when wet.
I notified FAE via email, to which their response was extremely disappointing. They informed me that due to the product being worn, they cannot accept or exchange it (for another colour), as this is what I requested. They offered me a 30% discount on a new purchase. So that would be an extra $129.50 on top of the original $185.00 spent to replace the discoloured swimwear. Not exactly a fair trade.
I understand the return/exchange policy as it has been worn. But how was I to know that the swimwear would discolour and have a dirty appearance in the water, without wearing it into the water?
So all in all, their product is falsely advertised, and when I tried to address this on email with them, realistically, I purchased swimwear for $185.00 AUD that I have worn once, and will now throw in the bin. A dishonest product and service sadly.

Resposta da FAE
Absolutely love my new purchase from Fae.
I ordered the Honey Verde & Birdie Verde and they are amazing quality and the colour is perfect. I will definitely be ordering more styles from here :)

Resposta da FAE
They still haven’t shipped my swimwear it’s been two weeks and they don’t respond to emails.
I am disappointed with the products. They doesn't look like the images.

Resposta da FAE
I purchased four bikinis from this company, two light colors and two dark colors. For one thing, the quality was not great but they looked cute so I gave them the benefit of the doubt. When it came time to wash, I separated them out (as one does) to soak in cold water in the sink after the first time wearing them. I also followed their specific wash instructions, so I was sure it was fine. The colors bled horribly, ruining one bikini. I reached out to clarify as I was super confused and had NEVER had this happen with swimwear before. The rep, Tallara, was sooo petty and rude I couldn’t believe it. Never have I had such mean girl customer service. She blamed it on me and found every excuse under the sun DESPITE ME FOLLOWING THEIR INSTRUCTIONS. I was literally told to buy another color?? $400 on bikinis and I will never ever buy from this brand again. I ended up wearing the other colors a few times, hand washed them in the sink, and the underwire popped out from one of the tops after maybe three wears. Please spend money literally anywhere else.
Update: they had me reach out to them and instead of apologizing for how unnecessarily rude they were and believing my experience they made excuses and continued to find ways to blame me while pushing me to spend more $$ on their products. 0/5 stars
Update: to put their reply in context, I followed their washing instructions exactly. Such bad business practice.

Resposta da FAE
I bought 4 swimsuits from them. They still haven’t shipped my swimwear it’s been two weeks and they don’t respond to emails. So disappointing. Not sure I would order again.

Resposta da FAE
I ordered a bikini on the 22nd of December and the suburb of the address processed incorrectly. I have tried countless times to get a hold of their customer service team. Their email is invalid, they won’t respond to DMs on Instagram, they won’t respond on Facebook but will gladly take my money. Please do not buy from here.

Resposta da FAE
My favourite bikinis!! but also the customer service is amazing! they always reply fast and even gave me once a discount-refund after I’ve already ordered (because I saw the discount only after I already ordered). Super fast delievery...arrived in 4 days from australia to switzerland. I order every year at least once!
Really poor quality.
I bought two pieces and they have already started to rust after 3 months! All the threading is coming out and there is no elastic or stretch in the bottoms. They are so nicely designed so if they were better quality it would've been so much better value for money..

Resposta da FAE
I purchased a Fae swimsuit years ago and it was amazing. The material was so soft and supportive, I got so many compliments- and definitely sent them a lot of customers! The bikini lasted me a couple of years, even travelling a lot, which blew me away.
But, they became super popular and the quality and durability has dropped significantly. Apparently they still use econyl, but it feels very different to my original bikini- it's rougher to the touch and less elasticated. It doesn't sit as comfortably or nicely. The colour bled a little from the top, and by the time I sent it back they were out of my size and had no plans of getting a matching top back in, so now I just have a random bikini bottom and no matching top.
Stock seems to be an ongoing issue for them, I waited months for a matching bikini SET to be in stock.
I wish I had bought a few the first time I purchased years ago, but I won't be buying again.
Sorry Fae, I loved the business, the quality and the cuts were so amazing! And loved supporting an Australian small business, but it's not the same as it was.

Resposta da FAE
Very beautiful high-quality bikini with a flattering cut. The delivery was also very fast and the sizes are exactly as indicated in their size chart.

Resposta da FAE
I purchased a one piece bathing suit last year. Came promptly and is great quality and fit. Very important as returning to AUS from US can be $$$

Resposta da FAE
I got my swimwear top with totally different bold and mat V in front instead small and elegant as on pictures was. Sadly there is no option here to add photo here to prevent other ppl buying this swimwear.

Resposta da FAE
For the price ($145usd) i'm very disappointed. I've worn my set 3 times and the elastic on the shoulder straps is already wearing out!- I thought i paid for a premium product/ eco fabric.
I bought small bottoms which are so low and so wide its barely touching my hips. Theres no way i would be able to size down they would just fall off. Just a shame.

Resposta da FAE
FAE is hands down my favourite bikini brand. The chat service on their website is super helpful and they helped me to pick out the cutest bikinis to suit my body type. The checkout and delivery process was easy and quick, and when my bikinis arrived I was so happy with the quality and fit - I practically live in them now. Couldn’t recommend more highly. Thanks FAE xx

Resposta da FAE
The sizes do not match at all the size chart provided. Also, the quality is very very cheap and the design is not the same as presented on the website. From what I understand I cannot get a refund...very disappointing 😕

Resposta da FAE
Great experience with purchasing a gift for my girlfriend from FAE. I spoke to the team via chat on the website who were extremely helpful with size and style suggestions. My girlfriend absolutely loved her gift, would highly recommend!

Resposta da FAE
My order was intended as a gift and was delivered 2 months late. No return possible despite late delivery. After 3 emails and a message on facebook I got a response. All in all not a nice experience.

Resposta da FAE
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