FAE Avaliações 

95
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Did 2 orders, now I want to return some stuff, 4 mails, 1 live chat, 1 dm, still no respond....I don't understand how this is is even possible in 2026! Very disappointed!

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I recently order an item from this site and was very disappointed with the quality of fabric and design. I have sent several emails to get a return form but I’m being completely ignored Do not buy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I absolutely love Fae Swimwear! The fit is always perfect, making me feel confident and comfortable. The quality is outstanding—each piece feels durable and luxurious, even after multiple wears. Love... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

FAE is by far my favourite swimwear brand! They never fail to deliver the best styles, cuts and colours, and the quality is unmatched. I live in bikini’s all summer and I still wear FAE pieces I’ve... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas de banho
  2. também em
  3. Loja de moda feminina
  4. Loja de Roupas

Informação fornecida por fontes externas variadas

Timeless swimwear for those who aren't afraid to show some skin ⚡️


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(95)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best material and shape

Best material and shape. Love these swimsuits ❤️

19 de janeiro de 2023
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Ebony!

Our material is of the highest quality, lovingly sourced from Italy :)
Only the best!
Thank you for being a loyal customer

Lots of Love
FAE
XX

Avaliado com 1 de um total de 5 estrelas

Wasted $185.00 AUD on a swimwear set to only get 15 minutes of use out of them.

Unfortunately, my experience with FAE has been extremely costly and disappointing. I purchased two sets of swimwear from them. One set was fine, but the "Ivory" set, I wore in the water for 15 minutes, and straightaway, myself and others noticed the yellowing of the fabric and a very dirty appearance when the fabric is wet. It looked terrible. I would not wear them again, as everyone else noticed their poor appearance of them when wet.

I notified FAE via email, to which their response was extremely disappointing. They informed me that due to the product being worn, they cannot accept or exchange it (for another colour), as this is what I requested. They offered me a 30% discount on a new purchase. So that would be an extra $129.50 on top of the original $185.00 spent to replace the discoloured swimwear. Not exactly a fair trade.

I understand the return/exchange policy as it has been worn. But how was I to know that the swimwear would discolour and have a dirty appearance in the water, without wearing it into the water?

So all in all, their product is falsely advertised, and when I tried to address this on email with them, realistically, I purchased swimwear for $185.00 AUD that I have worn once, and will now throw in the bin. A dishonest product and service sadly.

17 de janeiro de 2023
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Florenda!
We are truly sorry you have had this experience. We pride ourselves on our premium quality and high levels of customer service and I am so sorry you feel this hasn't been true for you.
We have discussed this via detailed email correspondence already. I am sorry that was unsatisfactory for you.
As you mentioned, one set was absolutely fine. Due to the fact the swimwear had already been worn, it is immediately ineligible for resale. If the item had been faulty in any way we would have been extremely happy to refund you the whole cost of the bikini and replace it with another or another product entirely but not in the case of a change of heart after wear.
Ivory is off-white by definition so it has been accurately advertised also. If this issue had been repeatedly brought to our attention it would absolutely be something we would investigate further, however sadly this is simply an isolated incident.
Buyers are made very aware of our policies and procedures repeatedly on our website, and in our email correspondence we also clearly discussed how this has been followed in this case also.
We kindly offered the 30% discount on a future purchase as a gift due to the fact you were disappointed with your decision of bikini and we take customer satisfaction very seriously.

Once again, I offer my sincere apologies you are dissatisfied, please reach out if you wish to discuss this further.
Have a lovely day

Kind regards,
FAE XXX

Avaliado com 5 de um total de 5 estrelas

Amazing products and service!

Absolutely love my new purchase from Fae.
I ordered the Honey Verde & Birdie Verde and they are amazing quality and the colour is perfect. I will definitely be ordering more styles from here :)

27 de julho de 2022
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Georgia!

Thank you so much for your very kind review.
We are thrilled you're enjoying your FAE bikinis!

Kindest regards,
FAE xx

Avaliado com 2 de um total de 5 estrelas

I am disappointed with the products

I am disappointed with the products. They doesn't look like the images.

26 de março de 2022
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Alice, we're disappointed to hear you are unhappy with our product. We'd love to find a resolution as perhaps a different cut or colour would be more suitable. Please contact us on hello@fae.house and our team will be more than happy to assist you xx

Avaliado com 1 de um total de 5 estrelas

$400 wasted

I purchased four bikinis from this company, two light colors and two dark colors. For one thing, the quality was not great but they looked cute so I gave them the benefit of the doubt. When it came time to wash, I separated them out (as one does) to soak in cold water in the sink after the first time wearing them. I also followed their specific wash instructions, so I was sure it was fine. The colors bled horribly, ruining one bikini. I reached out to clarify as I was super confused and had NEVER had this happen with swimwear before. The rep, Tallara, was sooo petty and rude I couldn’t believe it. Never have I had such mean girl customer service. She blamed it on me and found every excuse under the sun DESPITE ME FOLLOWING THEIR INSTRUCTIONS. I was literally told to buy another color?? $400 on bikinis and I will never ever buy from this brand again. I ended up wearing the other colors a few times, hand washed them in the sink, and the underwire popped out from one of the tops after maybe three wears. Please spend money literally anywhere else.

Update: they had me reach out to them and instead of apologizing for how unnecessarily rude they were and believing my experience they made excuses and continued to find ways to blame me while pushing me to spend more $$ on their products. 0/5 stars

Update: to put their reply in context, I followed their washing instructions exactly. Such bad business practice.

23 de fevereiro de 2022
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Liz,

As mentioned, we don’t believe the issue was a fabric or manufacturing fault and the issue only unfortunately occurred due to the colours being mixed together when washed and not separated.

A 50% discount code was offered as a good will gesture, this code was no longer active due to the incident being almost 4 years ago however as communicated we were happy to reinstate this for you - there was no push to spend more money on products just a renewed gesture.

Regards,
The FAE Team

Avaliado com 1 de um total de 5 estrelas

I bought 4 swimsuits from them

I bought 4 swimsuits from them. They still haven’t shipped my swimwear it’s been two weeks and they don’t respond to emails. So disappointing. Not sure I would order again.

20 de fevereiro de 2022
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Adil,
Thank you for getting in touch.
We received your email after hours on Thursday evening, unfortunately our customer service team was out of the office on Friday followed by the weekend office closure. Your email was responded to this morning once the office re-opened as a priority prior to 9am.
The delay in your order being dispatched was due to pre-order items being purchased.
Please let me know if you have not received our email as we hate to hear you are unsatisfied.
X

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM HERE

I ordered a bikini on the 22nd of December and the suburb of the address processed incorrectly. I have tried countless times to get a hold of their customer service team. Their email is invalid, they won’t respond to DMs on Instagram, they won’t respond on Facebook but will gladly take my money. Please do not buy from here.

6 de janeiro de 2022
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Tamara,

We are very disappointed to receive your review as our team received an email from you for the first time on the 5th of January at 11:18am, which we responded very efficiently at 11:52am, followed by an update again at 2:09pm after speaking with the courier company.

If you could please respond to our emails that would be great as we had a resolution for you.

Avaliado com 5 de um total de 5 estrelas

My favourite bikinis!

My favourite bikinis!! but also the customer service is amazing! they always reply fast and even gave me once a discount-refund after I’ve already ordered (because I saw the discount only after I already ordered). Super fast delievery...arrived in 4 days from australia to switzerland. I order every year at least once!

15 de dezembro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Really poor quality.

Really poor quality.
I bought two pieces and they have already started to rust after 3 months! All the threading is coming out and there is no elastic or stretch in the bottoms. They are so nicely designed so if they were better quality it would've been so much better value for money..

4 de setembro de 2021
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Kali,
Thank you for getting in touch. I am so sorry to hear this has occurred.
We pride ourselves in the quality of our swimwear and it sounds like there may be a fault in the swimwear you have received. Could you please contact our team at hello@fae.house as we would love to chat with you further and organise a replacement?
Xx

Avaliado com 1 de um total de 5 estrelas

Won't be buying again, quality just isn't the same anymore. Constant low stock means sizes are hard to get.

I purchased a Fae swimsuit years ago and it was amazing. The material was so soft and supportive, I got so many compliments- and definitely sent them a lot of customers! The bikini lasted me a couple of years, even travelling a lot, which blew me away.

But, they became super popular and the quality and durability has dropped significantly. Apparently they still use econyl, but it feels very different to my original bikini- it's rougher to the touch and less elasticated. It doesn't sit as comfortably or nicely. The colour bled a little from the top, and by the time I sent it back they were out of my size and had no plans of getting a matching top back in, so now I just have a random bikini bottom and no matching top.

Stock seems to be an ongoing issue for them, I waited months for a matching bikini SET to be in stock.

I wish I had bought a few the first time I purchased years ago, but I won't be buying again.

Sorry Fae, I loved the business, the quality and the cuts were so amazing! And loved supporting an Australian small business, but it's not the same as it was.

20 de abril de 2021
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Stephanie,

Thank you so much for taking the time to leave a review.

Unfortunately your purchase did experience a slight colour bleed, however this was not something we had experienced before and as mentioned was only something we may possibly see if the care instructions weren’t followed correctly as when warm washed there is a small possibility that colour can run.

As your purchase was made in October and faulty item received 6 months later in April, unfortunately we had sold out of the original top however did have 2 tops available which were suggested as they matched your current bottoms however these were not suitable.

We remain a sustainable brand using Econyl - 100% regenerated polyamide fibre from post consumer materials, we pride ourselves in quality and are disappointed to hear you are unsatisfied.

We would love to chat with you further as we would hate to lose you as a customer; please contact our team at hello@fae.house

Xx

Avaliado com 5 de um total de 5 estrelas

Great Bikini

Very beautiful high-quality bikini with a flattering cut. The delivery was also very fast and the sizes are exactly as indicated in their size chart.

9 de novembro de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hey Sam,
Thank you so much for taking the time to leave us a review, we are so glad that you love FAE.
We really appreciate you sharing your experience with us and other customers, thank you for your kind words. Xx

Avaliado com 5 de um total de 5 estrelas

I purchased a one piece bathing suit…

I purchased a one piece bathing suit last year. Came promptly and is great quality and fit. Very important as returning to AUS from US can be $$$

22 de setembro de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Marie,
We are so happy to hear you loved your order.
XX

Avaliado com 1 de um total de 5 estrelas

You don’t get what you see in online shop

I got my swimwear top with totally different bold and mat V in front instead small and elegant as on pictures was. Sadly there is no option here to add photo here to prevent other ppl buying this swimwear.

10 de setembro de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Mirabella,
We are so sorry you feel that way, The product images on our website are of the exact product.
Would you mind emailing us at hello@fae.house to discuss further?
Kindest Regards,
The FAE Team xx

Avaliado com 1 de um total de 5 estrelas

Disappointed

For the price ($145usd) i'm very disappointed. I've worn my set 3 times and the elastic on the shoulder straps is already wearing out!- I thought i paid for a premium product/ eco fabric.
I bought small bottoms which are so low and so wide its barely touching my hips. Theres no way i would be able to size down they would just fall off. Just a shame.

29 de agosto de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Penny,
We are so sorry to hear there is an issue with your purchase. Would you mind contacting us at hello@fae.house please as we would love to chat to you about this?
In regards to sizing our team is always more than happy to assist with any questions prior to purchase, we have an online chat available on our website and can match you up against our size guide as well as recommending suitable sizes based on design and fit.
Looking forward to hearing from you.
The FAE Team xx

Avaliado com 5 de um total de 5 estrelas

Absolute favourite bikinis

FAE is hands down my favourite bikini brand. The chat service on their website is super helpful and they helped me to pick out the cutest bikinis to suit my body type. The checkout and delivery process was easy and quick, and when my bikinis arrived I was so happy with the quality and fit - I practically live in them now. Couldn’t recommend more highly. Thanks FAE xx

10 de agosto de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hey Anna,
Thank you so much for taking the time to leave your review.
We are so glad to hear you love your order! Xx

Avaliado com 1 de um total de 5 estrelas

Wow have I been fooled

The sizes do not match at all the size chart provided. Also, the quality is very very cheap and the design is not the same as presented on the website. From what I understand I cannot get a refund...very disappointing 😕

2 de julho de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hey there,
I'm so sorry to hear you are disappointed with your order.
We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing.
Our swimwear is evaluated as high quality and made from 100% regenerated polyamide fibre produced in Italy, all photographs on our website are of the exact product available to customers.
If you find your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear.
If you would like to contact our customer service to discuss this further please reach out to hello@fae.house as we would love to still have you as a customer. Xx

Avaliado com 5 de um total de 5 estrelas

Great Experience with FAE!

Great experience with purchasing a gift for my girlfriend from FAE. I spoke to the team via chat on the website who were extremely helpful with size and style suggestions. My girlfriend absolutely loved her gift, would highly recommend!

2 de junho de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Peter, Thanks for taking the time to leave your feedback. We are glad to here our customer service team was able to help you and that your purchase was a success! Xx

Avaliado com 1 de um total de 5 estrelas

Two month delivery, no refunds

My order was intended as a gift and was delivered 2 months late. No return possible despite late delivery. After 3 emails and a message on facebook I got a response. All in all not a nice experience.

22 de maio de 2020
Avaliação não solicitada
logotipo da FAE

Resposta da FAE

Hi Aishah,
I'm so sorry to hear this has happened to you.
If you would like to contact our customer service to discuss this further please reach out to hello@fae.house as we would love to still have you as a customer.
Xx

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