Boots ordered and within no time at all a notification to say they’ve been sent. Arrive quickly and very nicely packaged. Lovely boots, nice and narrow which suits my foot. Follow up emails sent to gi... Ver mais
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Veja o que dizem as avaliações
Exquisite and beautifully made bag. Pebbled leather is just phenomenal (would love more in this leather especially Tan and Chocolate Brown). Great size of mini bag (Town & Country Clutch Mini Bag) fit... Ver mais
A empresa respondeu
The sales person, Zoey, was friendly, polite, helpful without being overly aggressive. The product line is classic with a modern twist and well made. The environment of the store was lovely and felt u... Ver mais
A empresa respondeu
This was my first order from Fairfax and Favor. It was delivered to me promptly and I was kept informed on progress along the way. It was a delight to open the package to find firstly, the beauti... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
British Luxury Footwear & Accessories. Free Worldwide Delivery* and 60-Day Free Returns*.
Informações de contato
Narford Hall, Narford, PE32 1JA, King's Lynn, Reino Unido
- info@fairfaxandfavor.com
- fairfaxandfavor.co.uk
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful boot and a great shopping…
Beautiful boot and a great shopping experience thanks to super customer service.
6 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you love your new boots and had such a great shopping experience with our team. Providing friendly, attentive customer service is so important to us, so it’s lovely to know this made your visit extra special.
Thank you for your kind words and for choosing Fairfax & Favor. We hope you absolutely love wearing your new boots!
Best Wishes,
The Fairfax & Favor Team
Shopping at Burghley Horse trials
At the Horse trials we received excellent customer service, drinks and sax music as we shopped - I came away with my lovely new bag and would definitely purchase again as an all round pleasant experience despite it being the 4th day the staff had been working flat out at the show
6 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your lovely review! We’re so pleased you enjoyed your Horse Trials experience, and it’s wonderful to hear that you found our team so welcoming despite the long days at the show. We hope you love your new bag and look forward to seeing you again!
Warmest wishes,
The Fairfax & Favor Team
My husband bought me the Victoria Coat…
My husband bought me the Victoria Coat over the winter, and I have to say, it is exceptional. The craftsmanship genuinely blew me away, and that experience made me particularly excited to make another purchase from you.
I recently saw the Finchley Pumps and thought they would be perfect for a city visit to Boston. They are absolutely beautiful and, aesthetically, exactly what I was looking for.
Unfortunately, I was disappointed by the quality of the soles. When wearing them, they feel surprisingly hollow, to the point that I actually checked them several times while walking to make sure there wasn’t something wrong with them.
It’s a real shame, as after my experience with the Victoria Coat, I had expected the same level of quality and craftsmanship throughout. The soles feel comparable to those on some of my cheaper-end pumps, which was particularly disappointing given the price point and my previous experience with the brand.
I hope this feedback is helpful, as I genuinely love the design. However, I would have expected a more substantial, premium-quality sole to complement the beautiful finish of the shoes, particularly given that I intended to wear them for walking around a city. At present, I’m not convinced they will be the right choice for that purpose.
9 de março de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your thoughtful feedback. We’re delighted to hear how much you love your Victoria Coat, although we’re sorry the Finchley Pumps haven’t met the same high expectations. Your comments regarding the soles are genuinely appreciated and will be shared with our product team. Thank you for taking the time to help us improve.
Warmest regards,
The Fairfax & Favor Team
Polite and helpful
A very pleasant young lady helped us in your store at Stow. She was friendly, professional and gave us good advice. A credit to your store.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that you received such friendly and professional service at our Stow store, and that our team member was able to offer helpful advice. We’ll be sure to pass your kind words on to the store, it’s wonderful to know they made your visit so enjoyable.
Best wishes,
The Fairfax & Favor Team
The staff in store are always…
The staff in store are always incredibly helpful, knowledgeable and friendly
4 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your wonderful feedback! We’re delighted to hear that our store teams are always helpful, knowledgeable and friendly.
Warm regards,
The Fairfax & Favor Team
The boots are amazing and the delivery…
The boots are amazing and the delivery was quick
6 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your feedback! We’re delighted to hear that you’re thrilled with your boots and that your order arrived so quickly. We hope you enjoy wearing them for many seasons to come!
Best wishes,
The Fairfax & Favor Team
I visited your stand at Burghley Horse…
I visited your stand at Burghley Horse Trials. The staff were so helpful and made my purchase so easy. Also the stand was easy to use.
6 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your review! We’re delighted to hear that you enjoyed your visit to our Burghley Horse Trials stand and that our team were able to make your purchase such an easy and enjoyable experience.
It’s wonderful to know you found the stand easy to navigate too. We hope you’re enjoying your new Fairfax & Favor piece and look forward to welcoming you again soon!
Best wishes,
The Fairfax & Favor Team
Really pleased with my gilet
Really pleased with my gilet, and the great service received - including the very welcome mocktail and the lovely garment carrier included. Thank you!
6 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your review! We’re delighted to hear you’re so pleased with your gilet and that you enjoyed your experience with the team. We’re thrilled the mocktail and garment carrier were a welcome touch, it’s always our pleasure to make every visit feel extra special.
Warmest wishes,
The Fairfax & Favor Team
Lovely sales lady and the most…
Lovely sales lady and the most exquisite bag
4 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your review! We’re delighted to hear you received such wonderful service from our Fairfax & Favor team and that you’re thrilled with your new bag.
We hope you enjoy it for many years to come!
Warm regards,
The Fairfax & Favor Team
Love the quality of your goods
Love the quality of your goods. I normally buy Mulberry products, Fairfax & Favor is equally as good
3 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
We’re delighted to hear that you love the quality of your Fairfax & Favor pieces, especially as a long time Mulberry customer. It’s a real compliment to know you feel Fairfax & Favor stands equally alongside such an iconic brand.
We hope you continue to enjoy your Fairfax & Favor favourites for many years to come.
Best wishes
Fairfax & Favor Team
Great Company
Website is easy to navigate, service is always excellent with speedy delivery. Products are all high quality. I rarely buy from any other companies in same field.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you find our website easy to navigate and that you've consistently received excellent service and speedy delivery. It means so much to us to know that you love the quality of our products and that Fairfax & Favor is your go-to brand!
Thank you for your continued support and loyalty – we truly appreciate it and look forward to welcoming you back again soon.
Best Wishes,
The Fairfax & Favor Team
Quality products
Quality products that are built to last. Always an amazing experience at the Bakewell store. The ladies there are a testament to the brand! Always have a smile on their faces, happy to help and super attentive
1 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love the quality and longevity of our products, and it’s especially lovely to hear about your experiences in our Bakewell store.
Thank you for taking the time to share such kind feedback. We truly appreciate your support and look forward to welcoming you back to Bakewell again soon!
Best Wishes,
The Fairfax & Favor Team
absolutely gorgeous
absolutely gorgeous, the leather is pure quality, I should have bought 2!!!
3 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your lovely 5-star review!
We're so pleased to hear how much you love your purchase and that the quality of the leather has impressed you. We think you may have a very good excuse to treat yourself to another one!
We hope you continue to enjoy it, and thank you again for taking the time to share your feedback.
Best Wishes,
The Fairfax & Favor Team
Can’t review my order as still not…
Can’t review my order as still not received , but, more disappointed with trying to order a jkt at the time of my original order that was not available in my size that was in the summer sale, the day after I visited site and was now available but when I ordered with the discount offer for extra10 would not accept, emailed and did the chat with the response that someone would get back with me, still waiting for that, not good customer relations , annoyingly now the jkt seems to be out of stock. A very unhappy customer
2 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Hello Tanya,
I'm sorry to hear you felt let down,
We do aim to respond to all customer contact within 48 hours with our average response time usually around 12 hours.
I am pleased we have been able to resolve this for you and you have been able to secure the jacket in the size you were searching for! I do hope you love it when it arrives.
Best Wishes,
Becky
All way good apart from delivery as
All way good apart from delivery as. Platinum member I should get next day delivery but never happens which is annoying to say the least
1 de setembro de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you for taking the time to leave us a review. We’re so pleased to hear that you’re happy with our products and overall service, although I’m sorry to hear that the delivery experience has been disappointing.
As one of our Gold members, we’d really appreciate the opportunity to look into this further and better understand your experience with next-day delivery. Please could you get in touch with our Customer Experience Team directly so that we can discuss this with you?
Thank you again for your continued support, and we hope to hear from you soon.
Best Wishes,
The Fairfax & Favor Team
Our shop clerk
Our shop clerk, Eloise was incredibly helpful & kind. She helped me, my mom, and sister with so many different items. We were all able to find what we were looking for, and she helped us order the items that weren’t in stock. She is a great clerk!
31 de agosto de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear how helpful and kind Eloise was during your visit. It sounds like she went above and beyond to help you, your mum and your sister find everything you were looking for, and we’re so pleased she was able to assist with ordering the items that weren’t available in store.
We’ll be sure to share your lovely feedback with Eloise and the wider team – we know it will mean a lot to her. Thank you for choosing Fairfax & Favor, and we hope you all enjoy your new purchases!
Best Wishes,
The Fairfax & Favor Team
Great service and communication.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your lovely 5-star review!
We’re delighted to hear you received such great service and communication. Providing a seamless experience for our customers is so important to us, so it’s wonderful to know we got it right.
Thank you for taking the time to share your feedback and for choosing Fairfax & Favor. We hope to welcome you back again soon!
Best Wishes,
The Fairfax & Favor Team
Private shopping appointment in Marlow…
Private shopping appointment in Marlow with Sandra was fantastic! Great service, very happy with my boots and jacket from this beautiful store. All the staff are great at helping to find the right outfit
31 de agosto de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you had such a fantastic private shopping experience in our Marlow store. It’s lovely to hear that Sandra was so helpful and made your visit such an enjoyable one, and we’re thrilled you found the perfect boots and jacket!
We’ll be sure to pass your kind words on to Sandra and the wider Marlow team. Thank you for choosing Fairfax & Favor, and we hope you enjoy your new purchases!
Best Wishes,
The Fairfax & Favor Team
Early Birthday VIP experience
Lovely purchase and great service from the Julie at the Bawtry store for my Birthday.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you so much for your lovely 5-star review!
We’re delighted to hear you had such a wonderful experience at our Bawtry store, and that Julie was able to make your birthday shopping trip extra special. We’ll be sure to pass your kind words on to her – she’ll be thrilled to know she helped make your visit so enjoyable.
We hope you’re delighted with your purchase and had a fantastic birthday! Thank you for choosing Fairfax & Favor.
Best Wishes,
The Fairfax & Favor Team
gorgeous shop, slightly snobby staff!
As always a gorgeous shop, lovely products. Slightly put off by the salesgirl, who was a little bit off, - snobby/judgemental vibe- but still delighted with my new trainers.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Fairfax & Favor
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you love our products and were pleased with your new trainers. However, I’m sorry to hear that your experience with a member of our team left you feeling uncomfortable. This certainly isn’t the experience we want for any of our customers, and we really appreciate you bringing it to our attention.
We’ll be sure to share your feedback with the relevant store team, as we’re always looking for ways to ensure every customer feels welcomed, valued and looked after when visiting us.
Thank you again for your honest feedback, and we hope you continue to enjoy your new trainers!
Best Wishes,
The Fairfax & Favor Team
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