We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 o... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Fantastic customer service. Ordered PJs last minute as a Christmas present for my adult kids as a fun gift. Really did not expect the order before Christmas Day but they were delivered on the 23rd. Or... Ver mais
A shipping omission error was corrected quickly (within 3 days!), respectfully, and in time for Christmas, thus saving what I hope will be a fun and memorable gift for the whole extended family, and m... Ver mais
A empresa respondeu
My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and... Ver mais
Detalhes da empresa
Escrito pela empresa
Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
Informações de contato
19749 Dearborn St, 91311, Chatsworth, Estados Unidos
- 8182085389
- info@familychristmaspajamasbyjenny.com
- familychristmaspajamasbyjenny.com
3,8
Muito Bom
231 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Christmas Pajama Success
Great communication with vendor! Items shipped quickly and were as pictured on the website. Sizes were accurate and pajamas were very comfortable! We loved the pockets!
25 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Lisa,
Thank you so much for your wonderful review! We’re so happy you loved the pajamas (and the pockets are our favorite too!). It means a lot to know everything arrived quickly and fit perfectly. Wishing you and your family many cozy moments ahead!
Warmly,
Pajamas By Jenny
Fabulous PJs
Great quality. Fast delivery. Antlers were a great gift for purchasing.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Norette,
Thank you so much for your kind review! We're so happy you loved the pajamas and the antlers gift. It’s wonderful to hear everything arrived quickly and met your expectations. Wishing you a cozy and joyful season!
Warm regards,
Pajamas By Jenny
Cute design and good quality
Cute design and good quality. Arrived quickly
17 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Sandy,
Thank you so much for your lovely review! We're so happy you loved the design and quality of the pajamas, and that they arrived quickly too. Wishing you lots of cozy moments ahead!
Warm regards,
Pajamas By Jenny
Their pajamas are so comfy and really…
Their pajamas are so comfy and really well made! My grandchildren love them, and we will be purchasing more for next season!
24 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Michelle,
Thank you so much for your lovely review! We're so happy to hear your grandchildren love the pajamas and that you found them comfy and well made. We can’t wait to make more for you next season!
Warm regards,
Pajamas By Jenny
The pajamas were so fun and…
The pajamas were so fun and comfortable!
Allow enough time when ordering and they run a bit large, but that’s ok!
Very responsive customer service!
25 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Catherine,
Thank you so much for your thoughtful review! We're so happy to hear you found the pajamas fun and comfy and that our team was able to assist you quickly. Your feedback about sizing is very helpful too! Wishing you lots of cozy moments ahead.
Warm regards,
Pajamas By Jenny
Absolutely love these pajamas
Absolutely love these pajamas. I buy matching pajamas every year for my family. This is the first year that everyone loved them. They fit everyone perfectly & are so soft & comfortable. I will definitely be purchasing from here from now on.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Shana,
Thank you so much for your amazing review! We’re thrilled to hear that your family loved the pajamas and that they fit everyone perfectly. Knowing this year’s set was such a hit makes our team so happy. We can’t wait to be part of your family’s matching tradition again next year!
Warm wishes,
Pajamas By Jenny
Dachshund through the snow PJ’s…
Good quality pyjamas that made the whole family smile.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Rachel,
Thank you so much for your sweet review! We’re so happy to hear your family loved the pajamas and that they brought smiles all around. Wishing you many more cozy and happy moments together!
Warmly,
Pajamas By Jenny
Comfy and cute PJ's
They were great at keeping me posted on each step in the status of our order. PJ's are very comfortable. Sizing was perfect and we all loved wearing them.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Karen,
Thank you so much for your kind review! We're so happy to hear your family loved the pajamas and that everything fit perfectly. It means a lot to know you enjoyed both the comfort and our service.
Warm wishes,
Pajamas By Jenny
They truly care and took…responsibility for my needs
They truly care and took responsibility. Had a missing item only a few days before Christmas and they did everything they could to make sure it arrived before Christmas and they succeeded. Easy decision to continue doing business. Very transparent and professional.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Andrew,
Thank you so much for your kind words! We’re so glad we could get everything to you in time for Christmas and that you enjoyed your experience with us. Your trust and support mean a lot, and we truly appreciate you choosing our small business.
Warm regards,
Pajamas By Jenny
Jenny made the ordering experience…
Jenny made the ordering experience wonderful and easy!
We received exactly what we wanted and had THE BEST PJs in town!
25 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi SHP,
Thank you so much for your kind words! I'm so happy to hear you loved the ordering experience and enjoyed the pajamas. Knowing they were a hit with your family means the world to me.
Warmly,
Pajamas By Jenny
Great product and great customer service
25 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Grant,
Thank you so much for your kind review! We're so glad you were happy with both our pajamas and our service. Your support means a lot to us!
Warm regards,
Pajamas By Jenny
Christmas hockey pjs.
In early November I ordered five Christmas Hockey pajamas for my son and family in Dublin Ohio. They never received them. I spent two hundred for the pjs. Very disappointing!
14 de novembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Sandy,
We’re so sorry for the inconvenience this has caused. During the peak holiday season, shipping times can sometimes be delayed, and we truly understand how disappointing that must be.
After checking, it appears that your order has now been delivered. Could you please confirm if you have received it? If not, we’re more than happy to look into it further for you.
Please contact us at cs@familychristmaspajamasbyjenny.com and include your order ID, and our team will gladly assist you right away.
Thank you so much for your patience and understanding.
Warm regards,
Pajamas By Jenny
A shipping omission error was corrected…
A shipping omission error was corrected quickly (within 3 days!), respectfully, and in time for Christmas, thus saving what I hope will be a fun and memorable gift for the whole extended family, and most especially, our 6 year old granddaughter. Oh, and the 3 family dogs. I am very grateful to all those who contributed to getting the missing pjs to me in time. The pajamas themselves are very soft and really quite perfect!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Cindy,
Thank you so much for your kind and thoughtful review! We’re truly grateful that you took the time to share your experience. I’m so glad our team was able to resolve the shipping issue quickly and get the missing pajamas to you in time for Christmas.
It warms our hearts to know the pajamas helped bring joy to your extended family — and even to the family dogs! 🐾 Hearing that your granddaughter loves them and that you find them soft and perfect means the world to us.
We truly appreciate your patience and understanding, and we’re so happy everything worked out for your holiday celebrations. Wishing you and your family a wonderful Christmas full of joy, laughter, and cozy memories together!
Warmly,
Jenny
Family Christmas Pajamas By Jenny
Baseball Pajamas
I ordered pajamas for my 2 grandsons. Sizing was perfect and they arrived in plenty of time to have pictures made with Santa. Even Santa made a comment about the “baseball” pjs…commenting that they were really cute. Very happy with my entire experience!
19 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Dianne,
Thank you so much for sharing your wonderful review! We’re absolutely delighted to hear that the baseball pajamas for your grandsons fit perfectly and arrived in time for your Christmas photos with Santa — and how adorable that even Santa noticed how cute they were! 🎅💫
Your kind words truly made our day. We put so much care into every order, and knowing your family had a joyful experience means the world to us.
Wishing you and your grandsons a Merry Christmas and many more cozy, happy moments ahead! 💖
Warmly,
Jenny
Family Christmas Pajamas By Jenny
No accountability for poorly made product & bribed to give positive review
*editing my original review to add that the company promised me a 20% refund on 12/15. Then on 12/21, after I left this negative review and followed up about when I would be receiving a refund, they told me they would issue me a 50% refund in 1-3 business days and asked me to consider updating my review. I reached out again on 1/1 since I still had not been refunded. The customer service representative told me they wouldn’t be able to issue me the 50% refund until I updated my negative review. That is against Federal Trade Commission rules.
This company does not take accountability for their poor quality product. I ordered matching Christmas pajamas costing $110 total for my boyfriend, son, and I to wear on our first Christmas as a family. When I received them, I was very disappointed to see the graphics on the pants were grainy and blurred. It looked like when someone zooms too far into a picture and crops it. The material of the pajamas was very stiff and uncomfortable to the touch. The pajamas are also clearly not made in the USA, as there were tags with Chinese writing in the bags of pajamas. I only opened one set to look at them and did not wash or wear them. I reached out to customer service and they did respond quickly. They asked me to send pictures of the issues, so I shared pictures of the blurry graphics. They claimed that this blurring takes place in the printing process and is normal, telling me to keep the pajamas and that they would issue a 20% refund, but couldn’t issue a full refund because the pajamas are “made to order.” I don’t want the cheaply made, ugly and uncomfortable pajamas - I just want to get back what I paid for them during the Christmas season where money is tighter than normal. After this experience, I went on to their Facebook page to see if other customers had similar issues. I only saw one recent post that had a comment section with complaints. The rest of the posts all had comment sections where it was evident that comments leaving feedback had been deleted. Now I truly know this company is a scam, because a reputable company that wants to grow and cater to its customer base would not do that. So here I am now for my family’s first Christmas together without matching pjs to take pictures in on Christmas morning. We feel sad, let down, and duped.
14 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Emily,
This is Jenny from Family Christmas Pajamas By Jenny, and I want to personally apologize for the disappointment you experienced with your order. I’ve read your feedback carefully, and I completely understand how upsetting this must be - especially for such a meaningful holiday moment with your family.
Please know that our support team is currently checking further to understand exactly what happened with your pajamas. From your description, it sounds like there may have been an issue with the print quality, and if it’s confirmed to be defective, we will provide an appropriate compensation for the inconvenience.
We truly care about our customers and never want anyone to feel disappointed or unheard. I’m personally looking into this matter so we can make things right for you and also ensure we learn from it to improve in the future.
Thank you for your patience and understanding, Emily. Our support team will follow up with you shortly as we continue to review your case.
With sincere apologies,
Jenny
Family Christmas Pajamas By Jenny
Terrible
When I recieved the pajamas they were not the greatest quality and when I tried them on it was like 2 sizes too small. I even ordered a size up to be sure. I then messaged customer service for a return label and they said “they don’t do returns.” What?!?! You sell clothes online!!! Of course there are going to be people who have issues with the fit of the clothing! So they instructed me to measure all the clothing to insure it was the size they indicated. So, they want me to take my time, after they took my money, to measure their clothes so they can, what? Say, “I told you so?” I spent $150 on these pajamas, (I know, stupid) and now we can’t even wear them. I’m super disappointed.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Melissa,
I’m truly sorry to hear that you were disappointed with your order that’s never the experience we want for our customers, especially during the holidays. I completely understand your frustration and would love to help make this right.
All of our pajamas are made to order, which means each piece is handmade based on the size chart measurements provided on our site. Because of this, we don’t offer standard returns, but if the items you received don’t match the measurements listed in our size chart, we are more than happy to offer a full refund - no return needed.
We ask for measurements only so our team can double-check any possible production errors and ensure you’re fully compensated if it’s our fault. Our goal is never to inconvenience you - we’re simply trying to offer the most fair and honest solution.
Please reach out to us again at cs@familychristmaspajamasbyjenny.com with your order number, and we’ll make sure this is resolved quickly and kindly.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
The product itself is great and the…
The product itself is great and the design is beautiful also the delivery time was good and the order was correct.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Cibele,
We just wanted to say a heartfelt thank you for your 5-star review on Trustpilot! 🌟
We’re so happy to hear that you love the design of your pajamas and that everything arrived just as expected. It means the world to us that you took the time to share your experience – feedback like yours helps our small family business shine a little brighter.
Wishing you and your family a cozy, joyful holiday season filled with love and laughter!
Warmest regards,
Jenny
Family Christmas Pajamas By Jenny
Labrador PJ's
My labrador pajamas are absolutely adorable. Everything I hope they would be and cannot wait to wear them on Christmas morning. Follow up and communication to my questions was fantastic!!!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Sharon,
Thank you so much for your lovely 5-star review on Trustpilot! We’re absolutely delighted to hear that you love your Labrador pajamas and that our team was able to provide the communication and follow-up you expected.
We can just picture how adorable your lab will look on Christmas morning — what a festive sight that will be! Your kind words truly make our day and remind us why we love what we do.
Wishing you, your family, and your furry friend a warm and joyful holiday season filled with cozy moments and happy memories.
With gratitude,
Jenny
Family Christmas Pajamas By Jenny
Horrible Customer Service
I ordered matching pajamas for my husband and I on November 18, 2025. The pajamas were needed for a Christmas party on 12-19-2025. I received an email stating they had been shipped on 11-29-25. They reached Ohio, which is where i live, on 12-13-25. They are still sitting in some facility as of the evening of 12-18-25. I called, texted and emailed this company numerous times trying to see if they could tell me where the distribution center was and i would go pick them up. I have not had any kind of response from them. I completely understand the holiday season is a very busy time however if your customer service is that bad perhaps you should consider making some adjustments. I have no pajamas and no refund.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Amy,
We’re truly sorry to hear about your recent experience and the delay with your order. We completely understand how disappointing it must be not to have received your pajamas in time, especially for such a special occasion.
Although we always do our best to reply to every message as quickly as possible, sometimes there may be delays during the busy holiday season — and we sincerely apologize that our response was not as prompt as it should have been.
Our customer support team is reaching out to you directly to assist and ensure your concern is resolved as soon as possible. Please know that your feedback is very important to us, and we’re already working on improving our communication and service moving forward.
Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.
Best regards,
Jenny
Family Christmas Pajamas By Jenny
My pajamas were not true to size
My pajamas were not true to size. They are at least a size smaller. If you like roomy pajamas I'd go at least a size larger.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Sharon,
Thank you so much for taking the time to share your feedback and leave us a review on Trustpilot. We really appreciate your honesty and are grateful you brought the sizing issue to our attention.
We’re sorry to hear that the fit wasn’t quite right, and we’ll definitely take your comments into consideration as we continue improving our size guides and product descriptions. Your feedback helps us make sure future customers have the best possible experience!
Thank you again for your support and for helping our small family business grow. We hope your pajamas still bring a bit of cozy holiday cheer! 🎄
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
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