We only received part of our order, when we reached out to customer service we were told they would ship the product. We never received the missing product and are now being told we have to pay $15 o... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Fantastic customer service. Ordered PJs last minute as a Christmas present for my adult kids as a fun gift. Really did not expect the order before Christmas Day but they were delivered on the 23rd. Or... Ver mais
A shipping omission error was corrected quickly (within 3 days!), respectfully, and in time for Christmas, thus saving what I hope will be a fun and memorable gift for the whole extended family, and m... Ver mais
A empresa respondeu
My wife ordered pajamas from this company, and we were utterly disappointed with the quality. I contacted customer service to initiate a return. They responded saying that these were "custom made" and... Ver mais
Detalhes da empresa
Escrito pela empresa
Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
Informações de contato
19749 Dearborn St, 91311, Chatsworth, Estados Unidos
- 8182085389
- info@familychristmaspajamasbyjenny.com
- familychristmaspajamasbyjenny.com
3,8
Muito Bom
231 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Personalized Family Ski Trip Pajamas
The team at Family Christmas Pajamas by Jenny designed pajamas that were perfect for our Family Ski Trip. The customer service provided was outstanding. They worked quickly and were in constant contact with me providing me previews of our custom design. We love them! These Jammie’s will make our ski trip extra special.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Patricia,
Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear that you and your family love your personalized ski trip pajamas. It was such a pleasure working with you to bring your custom design to life!
We’re so happy that you found our team’s communication and service helpful — that truly means the world to us. Knowing your jammies will make your family’s ski trip extra special is exactly why we do what we do. ❄️
Have an incredible time on your trip, and thank you again for choosing Family Christmas Pajamas by Jenny to be part of your family memories!
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
Exceptional Customer Service
Exceptional Customer Service. First rate operation with an excellent product.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Alan,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you were happy with both our customer service and your pajamas. Your feedback means the world to us and truly makes our work worthwhile.
At Family Christmas Pajamas by Jenny, we always strive to provide not only quality products but also a caring and personal experience — so it’s heartwarming to know that reflected in your order.
We’re so grateful for your support and wish you and your family a cozy, joy-filled holiday season! 🎄
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
Would give zeros stars if possible
Would give zeros stars if possible. Received partially wrong order. Extremely poor quality. Sizing listed on website was not correct for what I ordered and received. I’ve tried to call the company on both of the numbers given in their emails and website - no answer, voicemail, nothing! I’ve sent an email - I’m skeptical that I’m going to obtain a response about a return/refund. Seems like a scam company for sure. If you’re going to pay this price, go to a big box store that is trusted to ensure quality because clearly this “trusted by families” company cannot be trusted.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Jamie,
Thank you for reaching out and sharing your experience. We’re so sorry to hear that you received the wrong items and that the quality and sizing didn’t meet your expectations. This is certainly not the experience we want for our customers.
Please rest assured that we’ll take care of this for you. We’re happy to issue a refund or resend the correct items once we confirm the details of your order. Our team will review your message and respond within 24 hours.
Due to the busy holiday season, our response time may be slightly longer than usual, but please know that we’re doing our very best to resolve this quickly for you.
Thank you for your patience and understanding — we truly appreciate it and want to make sure you’re happy with your order.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
The personalized pajamas were perfect
The personalized pajamas were perfect! Such a great surprise for my little one! Sizing was on point and delivered quickly! Thank you!!!
16 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Erin,
Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that the personalized pajamas were a perfect fit and a joyful surprise for your little one. It means so much to us that you’re happy with both the quality and the quick delivery.
Wishing you and your family the coziest and happiest holiday season! ❤️
Warmly,
Jenny
Family Christmas Pajamas by Jenny
My granddaughter LOVES HER CHRISTMAS…
My granddaughter LOVES HER CHRISTMAS SOFTBALL PAJAMAS!! She is wearing them to Pajama Day at school this week.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Joye,
Thank you so much for taking the time to leave us such a lovely 5-star review on Trustpilot! We’re absolutely delighted to hear that your granddaughter LOVES her Christmas Softball Pajamas — how sweet that she’s wearing them for Pajama Day at school! That truly warms our hearts. 💕
We love knowing our pajamas are helping create special memories for families like yours. Thank you again for choosing Family Christmas Pajamas by Jenny — your joy is what makes our work so rewarding.
Wishing you and your granddaughter a cozy, cheerful holiday season!
Warmest regards,
Jenny
Family Christmas Pajamas By Jenny
I ordered November 27th
I ordered November 27th. I still haven't received my order, so I can't comment on the quality. Customer service assured me they would be here before Christmas. I am extremely upset though, because the company address is listed as one in the United States and that's a complete lie. The pajamas are coming from China. There was some garbage about how it would take 3 to 5 days to "personalize" the pajamas before they could be shipped, but I didn't order any personalization.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Lisa,
Thank you for your feedback — we truly apologize for the confusion regarding your order.
To clarify, Family Christmas Pajamas by Jenny is a U.S.-registered company. We do, however, partner with trusted overseas manufacturers to offer a wider range of styles, sizes, and personalization options for our customers.
We’re sorry if this wasn’t clear and appreciate you bringing it to our attention. We’ll work to improve our communication to avoid future misunderstandings.
If you’d like an update on your order, please email us via cs@familychristmaspajamasbyjenny.com — we’ll check it right away. Thank you so much!
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
Love Basketball Snowman Pjs
We got the matching basketball snowman pjs for us and our Husky for our Christmas cards. They pjs are adorable, and the cards came out great.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Deena,
Oh, this absolutely made our day! Thank you so much for the wonderful 5-star review and for sharing that sweet update about your matching Basketball Snowman PJs — especially including your Husky, how adorable! 🐶❄️
We’re so happy to know the PJs helped make your Christmas cards extra special. Hearing that you loved them truly warms our hearts — making families (furry ones too!) smile together is exactly why we do what we do.
Thank you again for choosing Family Christmas Pajamas by Jenny to be part of your holiday memories. We can’t wait to help you create more cozy moments in the seasons ahead!
Wishing you and your family a joyful, cozy holiday season,
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
Low quality
Low quality, high price, comically bad sizing, and overall unpleasant experience. I won’t be shopping here again and I’d rather eat the money than try to get through their return process.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Megan,
We’re truly sorry to hear that your recent experience with Family Christmas Pajamas By Jenny wasn’t what you expected. We always want our customers to feel joy and comfort in their matching PJs, especially during the holidays, and it’s disappointing to know we missed the mark for you.
We’d really like to make things right. Could you please email us at cs@familychristmaspajamasbyjenny.com with your order ID so our support team can review your case? If we find that the sizing issue was due to an error in our size chart, we’ll be more than happy to issue a full refund for your order.
Thank you for bringing this to our attention — your feedback helps us improve and ensure every family’s holiday experience is cozy and joyful.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
I bought 7 matching shirts for my…
I bought 7 matching shirts for my brother’s family for Christmas and they are perfect! Easy customer service and quick delivery. The product is nice and good quality. I’m so excited to gift these and will definitely use this company again!
10 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Thank you so much, L. Towers, for your wonderful 5-star review! 🌟
We’re so happy to hear that you loved the matching shirts and that they’ll make such a special Christmas gift for your brother’s family. It means a lot to us to know that you enjoyed both the quality and your experience with our customer service.
Wishing you and your family a joyful and cozy holiday season — we can’t wait to help you with more matching moments in the future! ❤️🎄
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
Ok the pajamas are cute but when we got…
Ok the pajamas are cute but when we got them both of my kids broke out in a rash and I do have pictures. I emailed 3 times now and I wanted a refund or at least work with us, I have not heard back. My kids have very sensitive skin due to a house fire we had 2 years ago 😭and I spent all our money for pajamas Christmas pictures but now we can’t even do that. I can’t make my kids wear some
Thing that they are allergic to. It’s been more than 30 days so now we are I guess out of luck. Very ☹️ disappointed!
23 de novembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Abby,
Thank you so much for reaching out, and we’re truly sorry to hear about your experience. We completely understand how upsetting this must be, especially when the pajamas were meant to make your Christmas special.
It seems there may have been a misunderstanding — we actually replied to your original email on December 4th and offered a refund right away. However, we haven’t heard back from you since that message, so it’s possible our email didn’t reach your inbox (sometimes messages can land in spam or promotions folders).
Could you please check your inbox again, or let us know if we should resend our reply? We still want to make this right for you as quickly as possible.
Your family’s comfort and happiness mean the world to us, and we’re fully committed to resolving this for you without any further delay.
Warmly,
Jenny
Family Christmas Pajamas By Jenny
Personalized PJs for Holiday Party
I ordered two sets of personalized pajamas for my sons. They turned out so cute and love them so much. I did have a picture error with one set of pajamas. The customer service I received was top notch! They were responsive, had a solution very quickly and had the new pair of pajamas in time for our pajama party.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Amanda,
Thank you so much for taking the time to leave us such a thoughtful review! We’re so happy to hear that your sons’ personalized pajamas turned out adorable and that you loved them.
We’re also glad our team was able to quickly fix the picture error and get the new set to you in time for your pajama party — that really means a lot to us! Your kind words about our customer service truly made our day.
Wishing you and your family plenty of cozy, joy-filled moments this holiday season. 🎄💫 We look forward to making next year’s pajamas just as special!
Warmly,
Jenny
Family Christmas Pajamas By Jenny
I had an issue with my order and Jenny…
I had an issue with my order and Jenny bent over backwards to fix the order. Jenny kept in touch with me through the whole process. I can’t wait to wear our Christmas pajamas on Christmas🎅🏻🎄I highly recommend ordering from Jenny, you will not be disappointed!
Thank you Jenny for everything😊
Merry Christmas!
Diana
7 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Diana,
Thank you from the bottom of our hearts for your wonderful review! It truly means so much to hear that you had a positive experience, even after a hiccup with your order. I’m so glad we were able to get everything sorted in time for Christmas — and knowing how excited you are to wear your Christmas pajamas makes my day!
Your kind words and recommendation mean the world to us. Wishing you and your family a cozy, joy-filled Christmas full of love, laughter, and matching PJs! 🎅✨
Warmest holiday wishes,
Jenny
Family Christmas Pajamas By Jenny
Personalized Christmas pj bottoms
I ordered personalized Christmas pj bottoms for my grandkids, and they were well designed with names and initials printed on them. The colors were very festive and the material very soft. Sewn well. We love them!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Lynn,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that the personalized Christmas PJ bottoms were such a hit with your grandkids. It makes us so happy to know you loved the festive colors, soft fabric, and detailed stitching — we truly want every pair to bring comfort and joy to your family.
Your kind words mean the world to us. Wishing you and your loved ones a very Merry Christmas filled with laughter, love, and matching PJs! 🎅✨
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
Don’t do it
Edit to original post. I was harassed once I made a 1 star review so I made a dispute with my credit card ( supplied a lot of evidence and won) 1st they offered me 1/2 of my money back to remove my star and I said no I want it all back. Then they offered me all of it and to cancel the dispute but only after I stop the dispute. Thank goodness I didn’t bc I just was reading more reviews and a lady never received her money back. I also just received an email saying my clothes have been shipped so I feel like they are trying to be sneaky about something. Why would I be getting a tracking on items I already received?
Don’t do it. They are cheap made from
China junk. Very thin, the sizing is incorrect. They don’t respond to emails. It says refunds or exchanges, but then if you read it says no to both bc these are “custom orders” save your money!!!
3 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Ashley,
We’re very sorry to hear that you were disappointed with your recent order — that’s never the experience we want for our customers. We always reply to emails and do our best to help resolve any issues quickly, so we’d really like to take another look at your case.
Could you please provide your order ID so we can check the details right away? You can also reach us directly at cs@familychristmaspajamasbyjenny.com — our support team will make sure you’re taken care of as soon as possible.
Thank you for giving us the chance to make this right. We truly appreciate your feedback and will do everything we can to ensure you’re happy with your Family Christmas Pajamas By Jenny experience.
Warmly,
Jenny
Family Christmas Pajamas By Jenny
This company is a joke!
This company is a joke! I don't even know where to begin. They make it appear they are based in California, which I would assume is where they are registered. The fact is everything is made in China. The pajamas are made of the cheapest most low quality fabric. Don't sit near the fireplace! The color was so off from the picture. The writing was fuzzy. It took 3 weeks to receive. What an embarrassment as we were celebrating early and welcoming a new member into our family. They were expensive. I would have done better at Walmart or Kohls. I'd give this company ZERO stars if I could. It appears legitimate and they do deliver but the advertising and website do not match the actual product received. Just awful.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi PilotMom,
We’re truly sorry to hear about your experience — that’s not the impression we ever want our customers to have, especially during such a special family celebration. We’d love the opportunity to make this right for you. Could you please send us a photo of the pajamas and the color you received to cs@familychristmaspajamasbyjenny.com? This will help our team check the color and quality against your order.
If there’s anything wrong, we’re more than happy to resend the correct items or issue a refund — whichever you prefer.
Our pajamas are manufactured overseas so that we can offer a wide range of sizes for the whole family, but we always take great care in choosing comfortable, safe, and soft materials.
Thank you again for sharing your feedback — it truly helps us improve more in the future. We look forward to hearing from you soon so we can make this right.
Respectfully,
Jenny
Family Christmas Pajamas By Jenny
Pajamas by Jenny did everything to make…
Pajamas by Jenny did everything to make sure my family pajamas made for our Christmas!!!!
4 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Peggy,
Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that your family pajamas arrived in time and helped make your Christmas special. It means the world to us to know that our efforts made your holiday a little brighter.
We’ll continue doing our very best to ensure every customer is happy with their purchase — from design to delivery. Thank you again for sharing your experience and for being part of our Family Christmas Pajamas By Jenny family! 🎄❤️
Warm wishes,
Jenny
Family Christmas Pajamas By Jenny
I would give zero stars but otherwise…
I would give zero stars but otherwise would not be given the platform to tell you this “company”, if legit, is absolutely the worst. I have in the past ordered family matching Christmas PJs for years from PajamaGram with never an issue. It’s a tradition. But this year, so I wouldn’t risk duplicating, I decided to order from this company. The 12 sets of pajamas arrived and were not even close to what was pictured on their website; ( whoever is making the pajamas is possibly colorblind) and the overall quality so bad I am hesitant to donate them to a local shelter. Do NOT WASTE YOUR MONEY. And I have tried repeatedly to contact them by phone, email and text. No response. Zero customer service
1 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Dear Cynthia,
First and foremost, we sincerely apologize for the frustration and disappointment you’ve experienced. We truly value every family who chooses Family Christmas Pajamas by Jenny, and it’s very upsetting to hear that your order did not meet expectations.
After reviewing your message, we can confirm that our customer support team has attempted to reach you, but it seems your reply may not have come through. Could you please double-check your spam or junk folder? Occasionally our messages are directed there by mistake.
We are also reaching out again via both email and phone to make sure we connect as quickly as possible. Please rest assured that we take your feedback seriously and are fully committed to resolving this matter to your satisfaction.
We understand that holiday traditions are special, and we want to make sure your family’s experience with us ends on a happy note.
Kindly reply the email cs@familychristmaspajamasbyjenny, and we’ll personally take care of your concern right away.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
Low quality, multiple errors, absent customer service
Follow Up Review After Company Reply:
Thank for replying to my review. I did receive an email from Liora after several text messages, another email to corporate, and numerous attempts to contact the company via the two phone numbers listed on the site and in tracking emails. It should not be this difficult to connect with customer service. The site advertises a satisfaction guarantee and multiple methods of contact. I understand it is their busy season, which would make me think they would have extra staff and attention to service and detail. I have spent significantly more time on this than I want to or anticipated. I did receive a partial refund this morning for the incorrect items. This leaves me having spent in excess of $140 for items that will never be used. I have requested numerous times to receive a phone call to discuss the situation, which has not happened.
This is not an acceptable resolution and the email that I sent to corporate described why this is problematic. What I explained is that one of my family members is on the autism spectrum and is afraid to fly. As a result of this, we have not all been together since 2011. For this particular gathering, he is taking a 3 day train ride (is actually on that train right now) each direction from Pittsburgh to attend a holiday gathering in California. I would never have ordered for half of my family members. There is no ability for us to use the items together and, frankly, they are not high enough quality that we would wear them outside of the fun and whimsy of matching together. I am very disappointed with this response, as it obfuscates the way the service and product that have been delivered are asymmetrical with the satisfaction guarantee, ease, and quality that are promised. I am willing to change my perspective if and when they deliver the guarantees that their marketing message promises.
Original Review Prior to Company Reply:
Received my pajamas on the Saturday after Thanksgiving, even though I ordered with enough time to arrive prior, based on the guidelines on their site. The material is low quality and scratchy. Two of the items were incorrect. Despite their satisfaction guarantee and multiple phone numbers listed on their website, no one answers the phone. They send an auto generated text and the response to my concerns seemed AI generated. After they texted me twice and I stated that I did not want new items delivered in another month long after my family gathering, they stopped responding to me altogether. Do not waste your hard earned dollars. I wish I had not wasted mine.
27 de novembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Sandra,
Thank you for taking the time to share your feedback — I’ve carefully reviewed your order, and I truly apologize for the mistakes with the two incorrect items you received. It was completely our error to resend those, and to make up for this inconvenience, we’ve issued a full refund for the affected items.
Regarding your support experience, I want to assure you that Liora, one of our team members, has been the one assisting you — our support is 100% handled by real, caring humans, not automated bots. I’m very sorry if our responses gave a different impression.
We also appreciate your reminder about the delay in communication. We’re currently reviewing our customer service process to ensure that every message is answered promptly and clearly moving forward.
Thank you again for your patience and for bringing this to our attention. We truly value you and hope to have the opportunity to deliver a better experience in the future.
Warm regards,
Jenny
Family Christmas Pajamas by Jenny
Excellent customer service!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Heidi,
Thank you so much for your wonderful 5-star review! 🌟 We’re thrilled to hear you had an excellent experience with our customer service — that truly makes our day.
Wishing you and your family lots of cozy, joyful moments in your Christmas pajamas! 🎄❤️
Warmly,
Jenny
Family Christmas Pajamas by Jenny
Order elsewhere if you want your order
Canceled my order after sitting on it for two weeks making it even more challenging to get what I needed in time.
I've now paid a second time while they take their time reimbursing my money and I needed to pay for expedited shipping on top of it.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da familychristmaspajamasbyjenny.com
Hi Markos,
I’m so sorry for the trouble with your order — that’s definitely not the experience we want for our customers. Normally, if there’s any issue or delay, we always notify right away so you can plan accordingly.
Could you please share your order ID so I can check what happened and help resolve this quickly for you?
Thank you for giving us the chance to make it right.
Warm regards,
Jenny
Family Christmas Pajamas by Jenny
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